Cannot Scan From A Computer; Can Receive But Not Send Faxes; Solving Fax Problems; Cannot Send Or Receive A Fax - Lexmark 560n - X Color Laser Troubleshooting Manual

Cannot scan from a computer

These are possible solutions. Try one or more of the following:
A
RE THERE ANY ERROR MESSAGES ON THE
?
DISPLAY
Clear any error messages.
C
HECK THE POWER
Make sure the printer is plugged in, the power is on, and
Select Function appears.
C
HECK THE CABLE CONNECTIONS
Make sure the network, parallel, or USB cable is securely
connected to the computer and the printer.

Can receive but not send faxes

These are possible solutions. Try one or more of the following:
I F ?
S THE PRINTER IN AX MODE
From the printer control panel, press Fax to put the printer in
Fax mode.
I
S THE DOCUMENT LOADED PROPERLY
Load the original document faceup, short edge first into the
ADF or facedown on the scanner glass in the upper left corner.
Note: Do not load postcards, photos, small items,
transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
M S D
AKE SURE PEED IAL IS SET UP PROPERLY
•
Check to make sure Speed Dial has been programmed for
the number that you want to dial.
• As an alternative, dial the telephone number manually.

Solving fax problems

Cannot send or receive a fax

These are possible solutions. Try one or more of the following:
A
RE THERE ANY ERROR MESSAGES ON THE
?
DISPLAY
Clear any error messages.
C
HECK THE POWER
Make sure the printer is plugged in, the power is on, and
Select Function appears.
C
HECK THE PRINTER CONNECTIONS
Make sure the cable connections for the following hardware
are secure, if applicable:
•
Telephone
• Handset
•
Answering machine
C
HECK THE TELEPHONE WALL JACK
1
? Plug a telephone into the wall jack.
2
Listen for a dial tone.
3
If you do not hear a dial tone, plug a different telephone
into the wall jack.
4
If you still do not hear a dial tone, plug a telephone into a
different wall jack.
5
If you hear a dial tone, connect the printer to that wall jack.
R
EVIEW THIS DIGITAL PHONE SERVICE CHECKLIST
The fax modem is an analog device. Certain devices can be
connected to the printer so that digital telephone services can
be used.
•
If you are using an ISDN telephone service, connect the
printer to an analog telephone port (an R-interface port) on
an ISDN terminal adapter. For more information and to
request an R-interface port, contact your ISDN provider.
•
If you are using DSL, connect to a DSL filter or router that
will support analog use. For more information, contact your
DSL provider.
• If you are using a PBX telephone service, make sure you are
connecting to an analog connection on the PBX. If none
exists, consider installing an analog telephone line for the
fax machine.
I ?
S THERE A DIAL TONE
• Place a test call to the telephone number to which you want
to send a fax to make sure that it is working correctly.
•
If the telephone line is being used by another device, wait
until the other device is finished before sending a fax.
• If you are using the On Hook Dial feature, turn up the volume
to verify a dial tone.
T
EMPORARILY DISCONNECT OTHER EQUIPMENT
To ensure the printer is working correctly, connect it directly to
the telephone line. Disconnect any answering machines,
computers with modems, or telephone line splitters.
C
HECK FOR JAMS
Clear any jams, and then make sure that Select
Function appears.
T C W
EMPORARILY DISABLE ALL
Call Waiting can disrupt fax transmissions. Disable this feature
before sending or receiving a fax. Call your telephone company
to obtain the keypad sequence for temporarily disabling Call
Waiting.
AITING