Technical Support; Additional Documentation; Installing And Upgrading - Novell ZENWORKS NETWORK ACCESS CONTROL 5.0 - 09-22-2008 User Manual

1.5 Technical Support

Table 1-3 on page 25 lists the available technical support options.
Novell ZENworks Network Access Control Technical Support
Table 1-3
Option
Call Novell Support
Web support

1.6 Additional Documentation

Novell ZENworks Network Access Control documentation is available in a number of media
formats and is accessible in a variety of ways:
Quick-start card — The Quick-start card provides a high-level overview of the physical
deployment options, software installation, post-installation configuration, the Users' Guide,
and how to get support.
Novell ZENworks Network Access Control Installation Guide — The Novell ZENworks
Network Access Control Installation Guide is designed to get Novell ZENworks Network
Access Control up and running on your network quickly. It provides instructions on installation
and on system configuration. The Installation Guide is available on the installation CD in the /
docs directory.
Online help — Online help is an essential component that assists in the installation,
configuration, and ongoing management of Novell ZENworks Network Access Control. You
can access the online help by clicking the question mark displayed in the upper-right corner of
the primary interface elements. See
additional information.

1.7 Installing and Upgrading

Installation instructions are provided in the Installation Guide.
Upgrading is described in
Upgrades," on page 56.
IMPORTANT: Installing third-party software on the Novell ZENworks Network Access Control
server is not supported. If you install additional software on the Novell ZENworks Network Access
Control server, you need to remove it in order to troubleshoot any Novell ZENworks Network
Access Control issues, and it will likely be partially or fully overwritten during Novell ZENworks
Network Access Control release upgrades or patch installs, compromising the third-party software
functionality. Additionally, installing third-party software and/or modifying the Novell ZENworks
Network Access Control software can violate your license agreement. Please refer to the Novell
EULA: "Licenses" on page
Contact
(800) 858-4000
http://www.novell.com/support
(http://www.novell.com/support)
Section 1.10, "Users' guide online help," on page 29
Section 3.5.10, "Checking for Novell ZENworks Network Access Control
461.
Hours
Monday - Friday
8:00 AM - 6:00 PM Mountain Time
for
Introduction 25