Novell ACCESS MANAGER 3.1 SP2 - IDENTITY SERVER GUIDE 2010 Manual page 328

2 When prompted, enter the following:
Ticket: Specify the ticket name that the help desk sent.
User Identifier: Specify a value that the help desk associates with you as a user. The identifier
must be less than 33 characters and contain only alphanumeric characters.
3 Click Login.
This login creates the logging session.
4 Enter your name and password, then click Login.
This login authenticates you to the Identity Server.
5 In the same browser window, enter the URL of the resource that is causing the problem.
6 Perform any other actions necessary to create the problem behavior.
7 Log out and send your user identifier to the help desk.
Viewing the Log File
These steps are performed by someone who has had Access Manager training and understands the
significance of the messages in the log files. This can be an IDP Administrator or a specialist.
1 On the Identity Server, change to the Tomcat log directory.
Linux:
Windows Server 2003:
Windows Server 2008:
INF\logs
2 Open the file that begins with the user identifier to which a session ID is appended.
328 Novell Access Manager 3.1 SP2 Identity Server Guide
/var/opt/novell/tomcat5/webapps/nidp/WEB-INF/logs
\Program Files\Novell\Tomcat\webapps\nidp\WEB-INF\logs
\Program Files (x86)\Novell\Tomcat\webapps\nidp\WEB-