Enabling Basic Logging; Responding To An Incident - Novell ACCESS MANAGER 3.1 SP2 - IDENTITY SERVER GUIDE 2010 Manual

14.4.3 Enabling Basic Logging

For session-based logging to function, logging on the Identity Server must be enabled. However,
you do not need to select what is logged. The Logging Ticket enables the appropriate components
and levels when an incident occurs.
1 In the Administration Console, click Devices > Identity Servers > Edit.
2 Click Logging, then specify the following:
File Logging: Enable this option.
Echo To Console: Enable this option.
No other options need to be enabled. The Component File Logger Levels can be left in their
default state of off.
3 Click OK, then update the Identity Server.
This completes the configuration. You now need to wait for a user to report a problem. For
information on using this feature to respond to a problem, see
page 326.

14.4.4 Responding to an Incident

The following sections explain how to use the feature when a user reports a problem:
"Creating a Logging Ticket" on page 326

"Enabling a Logging Session" on page 327

 "Viewing the Log File" on page 328
Creating a Logging Ticket
These steps are performed by an IDP Administrator when a user reports a problem:
1 Log in to the Identity Server, using the credentials of an IDP Administrator.
If the base URL of the Identity Server is https://idp.amlab.net:8443/nidp, enter the following
URL:
https://idp.amlab.net:8443/nidp/app
2 Change to the Logging Ticket page by specifying the following URL:
https://idp.amlab.net:8443/nidp/app/login?id=IDPAdmin
The id specified in the URL must match the ID you specified for the ID of the IDP
Administrator Contract. See
Method, and Contract," on page
If you logged in with the credentials of an IDP Administrator, an Administrator tab appears.
3 To create a ticket for the user, click the Administrator tab.
3a Click New.
3b Specify the following:
Ticket: Specify a name for ticket.
You must share this name with the user who reported the problem.
Ticket Good For: Select a time limit for the ticket, from one minute through one year.
326 Novell Access Manager 3.1 SP2 Identity Server Guide
Step 4c of Section 14.4.1, "Creating the Administrator Class,
323.
"Responding to an Incident" on