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All of the phones are not working this morning. Everything was working last night.
Verify that the broadband access is up. Connectivity problems to the Service Node will
prevent the CPE from recovering from a reboot.
Troubleshooting the Voice Gateway
How do I determine what the Voice Gateway is doing?
View the Voice Gateway's LEDs in order to determine its status::
SYSTEM LED
Green when up; red when when down.
Green when the VGA2000 is connected to the public telephone network and
LINE LED
the line is available. Flashing green when the line is in use. Red when the line
is not registered with the Services Router.
Green when the port is available; flashing green when the port is in use. Red
PHONE LED
when an intercom or phone line is not registered with the Services Router.
Green/green flash when the VGA2000 is connected to the Services Router.
LAN LED
RED when there is no LAN connection available.
RESET LED
Flashes red when the VGA2000 is resetting
My Voice Gateway doesn't detect a dial tone. What can I do?
• The phone line may have been disconnected from the Voice Gateway. Reconnect the
phone line.
• The phone line may be out-of-service or there may be a problem with the PSTN
network. Try calling the number from another phone to verify that it is in service.
• If FXS line doesn't detect dial tone, reset the Voice Gateway and check for dial tone
again. Refer to "How can I restart the Voice Gateway?" on page 179.
178
Linksys One Communications Solution
Chapter 8: Troubleshooting
Troubleshooting the Voice Gateway
8
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Table of Contents
Troubleshooting
