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HIKVISION DS-PWA64-Kit2-WE User Manual
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HIKVISION DS-PWA64-Kit2-WE User Manual

HIKVISION DS-PWA64-Kit2-WE User Manual

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Summary of Contents for HIKVISION DS-PWA64-Kit2-WE

  • Page 1 AX PRO User Manual...
  • Page 2 Products described in this Document, which may include licenses obtained from third parties. ● Any part of the Document, including text, pictures, graphics, etc., belongs to Hikvision. No part of this Document may be excerpted, copied, translated, or modified in whole or in part by any means without written permission.
  • Page 3 AX PRO User Manual PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. ● YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
  • Page 4 AX PRO User Manual Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Indicates a hazardous situation which, if not avoided, will or could Danger result in death or serious injury. Indicates a potentially hazardous situation which, if not avoided, Caution could result in equipment damage, data loss, performance degradation, or unexpected results.
  • Page 5 AX PRO User Manual Regulatory Information SSF 1014 EN 50131-1:2006+A1:2009+A2:2017+A3:2020 Security Grade (SG): 2 EN 50131-3:2009 Environmental Class (EC) : II EN 50131-6:2017+A1:2021 Larmklass R, Miljöklass II EN 50131-5-3:2017 Certified by KIWA EN 50131-10:2014 EN 50136-2: 2013 Note EN50131 compliance labeling should be removed if non-compliant configurations are used.
  • Page 6 AX PRO User Manual waste in the United Kingdom. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point.
  • Page 7 AX PRO User Manual Contents Chapter 1 Installation Instruction ....................9 1.1 Typical Scene ........................9 1.2 Precaution ..........................9 1.3 Installation FAQ ......................... 10 Chapter 2 Introduction ......................11 Chapter 3 Start Up ........................14 3.1 Authority Management ...................... 14 3.2 Activation ..........................
  • Page 8 AX PRO User Manual 5.3.3 System ........................99 5.3.4 Maintenance and Security ..................116 5.4 Report to ARC (Alarm Receiving Center) ................121 Setup ATS in Transceiver of Receiving Center ..............121 Setup ATS in Transceiver of the Panel ................122 Signaling Test ........................
  • Page 9 AX PRO User Manual A.6.2 Failed to Send Mail during Use................130 A.6.3 Failed to Send Mails to Gmail ................130 A.6.4 Failed to Send Mails to QQ or Foxmail ..............130 A.6.5 Failed to Send Mails to Yahoo ................130 A.6.6 Mail Configuration ....................
  • Page 10 Chapter 1 Installation Instruction 1.1 Typical Scene Figure 1-1. Typical Scene Typical installation location of devices: 1. AX PRO Control Panel 2. Repeater 3. PIR Detector 4. Sounder 5. Magnetic Detector 1.2 Precaution 1. Avoid installing the device on metal surfaces. 2.
  • Page 11 7. Vertical installation is recommended for devices. 1.3 Installation FAQ Question 1: Why is the signal normal during installation, but worse in actual use? Answer: Check whether the working environment changes during installation and actual use. Such as obstruction caused by closed doors and windows. Figure 1-2.
  • Page 12 Chapter 2 Introduction AX PRO is a wireless alarm system designed to protect premises required for proper protection from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network. The system is applicable to the scenarios of market, store, house, factory, warehouse, office, etc. ●...
  • Page 13 AX PRO Parameters 64 Series 96 Series Mandatory 1000 Event logs Total 5000 ATS Category Primary Transmission Path LAN / WiFi ARC Signaling Secondary Transmission Path GPRS or 3G/4G LTE Acknowledgement Operation Pass-through Protocols SIA-DC09 , Contact ID, ISUP 5.0 As per requirements defined in EN 50131-1:2006+A1:2009+A2:2017+A3:2020 AX Pro wireless control panel adopts pass-through mode of acknowledgement operation.
  • Page 14 RSSI Instruction for Peripherals With regards to EN 50131-5-3 4.2.2 Requirement for immunity to attenuation. Signal Strength RSSI Value Indication Remark Strong ≥66 Green Okay to install Medium 50 to 65 Yellow Not recommend to install, but can work Weak 40 to 49 Not okay to install, but can work most of time Invalid...
  • Page 15 Chapter 3 Start Up 3.1 Authority Management You can use web browser, HPP (Hik-Partner Pro, APP) or HC (Hik-Connect, APP) to activate the device. After activation, you can manage the device by transferring permissions between APPs. You can also use the account and password of all accounts to log in to the WEB client to configure the device.
  • Page 16 3.2 Activation While initial the device with Hik-Partner Pro or Hik-Connect, the AX PRO should always be add to an installer account first. The installer account will invite and transfer ownership to the administrator account later after finishing all initial setup and test. Follow the steps below to initializing the wireless alarm system.
  • Page 17 Figure 3-1. Add Device 4. Tap Next. You can edit parameters of the device or skip to use it directly. Figure 3-2. Adding Completed The control panel will be added to the site (HPP) created and managed by the installer account, which also means that the installer account was created in the panel.
  • Page 18 Step1 Create a site (Only for HPP) Download the Hik-Partner Pro and login with the installer account. A site is the place where the alarm system deployed. Create a site where the device can be added to with it’s site name and address. The owner of the site would be an end user, usually regarded as administrator.
  • Page 19 7. Tap Wireless Connection. Figure 3-6. Connection Type 8. Check The device is started. And then tap Next. Figure 3-7. Device Is Started 9. The APP will automatically fill in the home Wi-Fi currently used by the mobile phone into the page, as shown in the figure below.
  • Page 20 Figure 3-8. Configure Wi-Fi 10. Tap Connect to a Network. Figure 3-9. Connect to Network 11. Tap Join. The mobile phone will disconnect the home Wi-Fi. After interacting information with the control panel, the mobile phone will automatically switch back to the home Wi-Fi. Figure 3-10.
  • Page 21 Figure 3-12. Wi-Fi Figure 3-11. Serial Number 12. After the control panel broadcasts the "Exit hotspot mode", the following page will appear. Figure 3-13. Connecting to Wi-Fi 13. Wait for the device to join the home Wi-Fi and log in the EZVIZ Cloud. (1) When the home Wi-Fi signal is good, the control panel will successfully log in to EZVIZ Cloud and complete the binding before the countdown ends.
  • Page 22 Figure 3-15. Reload If you make sure that the home Wi-Fi password is correct and quality is good, tap Refresh Network, the control panel will enter a new countdown. You can wait for the connection. If you want to change the home Wi-Fi, you should change the home Wi-Fi connected to the mobile phone first, then press the RESET button on the back of the control panel (marked in the figure below).
  • Page 23 3.3 Unbind the Device 3.3.1 Unbind the Device from Your Own Account When the device is bound to your own account, you can delete it directly. 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.
  • Page 24 3. Scan the QR code on the label of the device. Figure 3-19. QR Code 4. Press the RESET button twice quickly on the back of the device. Figure 3-20. Reset Button 5. Tap Unbind Device.
  • Page 25 Figure 3-21. Unbind Device 5. Enter verification code and tap Finish. Figure 3-22. Verification Code The device is unbound from the account. You can add it to your account now. Note The maximum duration of unbinding mode is 3 minutes. After the timeout, the device will automatically exit the unbundling mode.
  • Page 26 Chapter 4 User Management 4.1 User Management Note ● The users can be created in clients. ● The name and password of network user (web client and APP user)can be 1 to 32 characters and 8 to 16 characters. 4.1.1 Invite the Administrator After the initial configuration finished, the service provider in Hik-Partner Pro can transfer the device to the administrator on the Hik-Connect.
  • Page 27 5. Tap OK. 6. Open the Hik-Connect APP and login with the administrator account. The installer service request will be pop-up or received at notification page. 7. Tap Service → Authorize Now select a control panel. 8. Select a control panel and tap OK. 9.
  • Page 28 Figure 4-2. Cancel Authorization 4.1.3 Add an Operator The administrator can share the device to other operators. Figure 4-3. Share with User 1. Tap · · · → Share → Share with User. 2. Enter an operator account or select a history recipient. Administrator can also select which device to be shared.
  • Page 29 The operator account will be added to the control panel, which could be used to login to Hik- Connect app and local web client. 4.1.4 Invite the Installer The service provider on the Hik-Partner Pro APP is invited to control the device. Figure 4-4.
  • Page 30 2. Tap Authorization Service. 3. Tap Service Provider. 4. Select a service provider or add a new one. 5. Tap OK in authorization page. 6. Select configuration permission you want to send and tap OK. 4.2 Access Entries The installer and operators of the AXPRO were assigned different access levels which define the system functions that an individual user can perform.
  • Page 31 Chapter 5 Configuration 5.1 Set-up with Hik-Partner Pro 5.1.1 Use the Hik-Partner Pro APP The installer can use the Hik-Partner Pro to configure the AX PRO, such as activation, device enrollment, etc. Download and Login the Hik-Partner Pro Download the Hik-Partner Pro mobile client and login the client before operating the AX PRO. Steps 1.
  • Page 32 Add Peripheral to the AX PRO Add peripheral to the AX PRO. Steps 1. Select a site. 2. Select a control device (AX PRO). 3. Tap the + icon. – Scan the QR code on the peripheral. – Tap to enter the Manually Input page. Enter the device serial No. and select the device type to add the device.
  • Page 33 details. Arm/Disarm the Area Arm or disarm the area manually as you desired. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page. Operations for a Single Area Figure 5-2.
  • Page 34 Figure 5-4. Device Page 2. Tap Add Device to add a new device. 3. Tap a device/zone to enter the management page. You can view device status (e.g. temperature, battery status, single strength, etc.). 4. Tap on the upper right corner to enter the zone settings page. 5.
  • Page 35 Note Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. Panic Zone 24-hour active zone, whether armed or not. Report panic alarm after triggering. It is usually used in the sites equipped with panic button, smoke detector and glass-break detector. Medical Alarm 24-hour active zone, whether armed or not.
  • Page 36 Note The supported functions vary depending on the zone types. Refer to the actual zone to set the function. Arm Mode If the zone is a public zone (the zone is belongs to more than one areas), you can set arm mode.
  • Page 37 Double knock After enabled, the time interval can be set. If the same detector is triggered twice or continuously in a period of time, the alarm will be triggered. Cross Zone PD6662 is not enabled: You need to set the combined time interval. When the first zone is triggered, the system will start timing after the zone is restored.
  • Page 38 -Alarm Only When ARM or DISARM: Anti-masking alarm will be triggered whether the zone is armed or disarmed. Warning Time Enable Set the warning time. The warning time countdown will be triggered if the instant zone is triggered during entry delay or the system not be disarmed after entry delay ends. Local alarms are generated during the period, but no messages will be pushed.
  • Page 39 edit, and delete users, and assign different permissions to the newly-added users. Steps Note There are three types of users for the AX PRO, including administrator (or owner), operator, and installer (or setter). Different types of users have different permissions for accessing the functionality of the AX PRO.
  • Page 40 Note The password (PIN code) is allowed to be 4 to 6 digits. No number is disallowed, with 10,000 to 100,000 differs, and no limit of the digit combination. After you add one keypad, you can add PIN code (Keypad Password) in the user menu.
  • Page 41 3. Tap → User Management to enter the settings page. 4. Tap a user to enter the configuration page. 5. Tap tag/keyfob. 6. Tap Add. -For Keyfob: scan the QR code of the keyfob to add. -For Tag: When hearing the voice prompt "Swipe Tag", you should present the tag on the AX PRO tag presenting area.
  • Page 42 Alarm Prompts Voice prompt of faults when an alarm is triggered. Fault Prompts When Armed The system will make voice prompts when the control panel is armed. Fault Prompts When Arming The system will make voice prompts when arming. Fault Prompts When Disarmed The system will make voice prompts when the control panel is disarmed.
  • Page 43 Fault Checklist when Arming The system will check if the device has the faults in the checklist during the arming process. The fault check here is only for the control panel in the normal status. The system determines whether to check the faults listed on the page. The system will only check the fault that is selected.
  • Page 44 faults, the alarm will be triggered. Lid Status If the option is enabled, an alarm will be triggered when the control panel is lid open. ARC Connection If the option is enabled, an alarm will be triggered when the ARC (Alarm Receiving Center) connection contains fault.
  • Page 45 2. Tap Device → Add Device → SADP Scan and Add Network Camera to enter the page. SADP Scanning Scan all network cameras in the same LAN. A list will pop up after scanning. You can directly check to add cameras in the list. Manually Add If SADP scanning cannot find a camera, you can tap Manually Add and enter IP address, port, the user name and password of the camera.
  • Page 46 Enable the function and the area shortcut will be displayed on the home page. Late to Disarm Enable the function and set the time. If the alarm is triggered after the configured time, the person will be considered as late. Auto Arm Enable the function and set the arming start time.
  • Page 47 5. Optional: Set correct DNS server address if the device needs to visit Hik-Connect server via a domain name. 6. Tap Save. Wi-Fi Configuration Steps 1. In the site, tap the AX PRO and then log in to the device (if required) to enter the page. 2.
  • Page 48 9. Tap Save. Network Service Settings 1. In the site, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap Device and tap the AX PRO. 3. Tap → Network Service to enter the settings page. 4.
  • Page 49 Communication Channel Ethernet The system will select wired network. Wi-Fi The system will select Wi-Fi. Cellular The system will select cellular data network. Server Address Type Select the Address Type as IP Address and Domain Name. Enter server address/domain name, port number and account code.
  • Page 50 Camera Events The device will push notifications when alarm is triggered in network cameras(using HIKVISION protocol). PIRCAM Gif The video and pictures generated by PIR cameras will be uploaded to the alarm receiving center.
  • Page 51 The device will push notifications when any peripheral status is changed. Operation Event System Operation The device will push notifications when the user operate the control panel. System Event Panel Upgrade The device will push notifications when the control panel is upgraded. 5.
  • Page 52 The message and alarm information will be sent to the user’s reserved mobile phone number that has permissions. Notification by Email Steps 1. In the site, tap the AX PRO and then log in to the device (if required) to enter the page 2.
  • Page 53 Select IP Address or Domain Name as the server address type. Server Address / Domain Name / Port The FTP server address and corresponding port. Enable Anonymity The FTP user should have the permission to upload pictures. If the FTP server supports picture uploading by anonymous users, you can enable anonymous to hide your device information during uploading.
  • Page 54 2. Tap Device and tap the AX PRO. 3. Tap →Maintenance → Restart. The AX PRO will reboot. 4. Tap →Maintenance → Reset. You can reset the AX PRO partly or reset to default settings. 5. Optional: Tap →Maintenance → Remote Log Collection to enable the function. Remote Log Collection is for getting logs relating to the device.
  • Page 55 also apply for PIN (required for upgrading the firmware of AX PRO) and switch the language of AX PRO. Click Site to enter the site list page, and then click the name of a site to enter site details page. Remotely Operate AX PRO Click the AX PRO to open the operation panel.
  • Page 56 Remotely Configure AX PRO You can click to enter the web page of the security control panel to configure the device. Note For details about security control panel configuration, see the user manual of the device. Apply for a PIN You can click →...
  • Page 57 enter the PIN. Figure 5-6. Switch Language Health Monitoring 1. Enter the Hik-Partner Pro Portal web site, and click Health Monitoring → Health Status to enter the page. 2. Select a site. Figure 5-7. Health Monitoring 3. Click Health Check, and click Check Now. When checking is completed, you can view the status and reports of devices.
  • Page 58 export the report. Figure 5-8. Checking Completed 4. Click to get the latest device status. 5.2 Set-up with Hik-Connect The operator can use the Hik-Connect to control the device, such as general arming/disarming operation, and user management etc. Download and Login the Mobile Client Download the Hik-Connect mobile client and login the client before operating the AX PRO.
  • Page 59 the Scan QR code page. Scan the QR code on the AX PRO. Note Normally, the QR code is printed on the label stuck on the back cover of the AX PRO. Tap + → Manual Adding to enter the Add Device page. Enter the device serial No. with the Hik- Connect Domain adding type.
  • Page 60 Figure 5-9. Main Page View Faults to view faults. Area Management Tap + to add an area. Tap Area to enter the area management page. Refers to Set Arming/Disarming Schedule for details. Arm/Disarm the Area Arm or disarm the area manually as you desired. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page.
  • Page 61 areas. Operations for Multiple Areas Figure 5-11. Multiple Area Key ● Away Arming: Tap to away arm all areas. When all the people in the detection area leave, turn on the Away mode to arm all zones in all areas after the defined dwell time. ●...
  • Page 62 2. Tap Add Device to add a new device. 3. Tap a device/zone to enter the management page. You can view device status (e.g. temperature, battery status, single strength, etc.). 4. Tap on the upper right corner to enter the zone settings page. 5.
  • Page 63 Trigger Type: -By Trigger Time: Change the arming and disarming status after each trigger. For example, in the disarmed status, if the zone is triggered, the linked area will be armed. Trigger the zone again and the area will be disarmed. -By Zone Status: You need to choose to arm or disarm the linked area after the zone is triggered.
  • Page 64 Shock Detection Enable the function and you can set the shock sensitivity. The higher the number, the more easier to trigger an alarm. PIR Sensitivity If the zone is linked with an PIR camera, you can set the PIR sensitivity. The higher the sensitivity, the more easier to trigger an alarm.
  • Page 65 Sounder Delay Time The sounder will be triggered immediately (0s) or after the set time. You can select to enable/disable the LED function. Activation Limit (Time(s)) Set the trigger times. When the trigger time exceeds the configured times, it will not upload an alarm.
  • Page 66 -Off: The deactivation function is not enabled. -Lid Only: Only tamper function is deactivated, and will not display lid open in the system. -Entirely: The device is permanently deactivated and will not notify about alarms or faults. Signal Strength Test Test the detector’s signal strength.
  • Page 67 User Management The administrator and the installers can manage users. If you are the administrator, you can add, edit, and delete users, and assign different permissions to the newly-added users. Steps Note There are three types of users for the AX PRO, including administrator (or owner), operator, and installer (or setter).
  • Page 68 Note Only the administrator can do such an operation. You can link area for the user to arm, disarm/silence alarm. Automation Device Control: If enable the function, the user can control the relay open/closed. Linked Area If the target user is an operator, tap the target user on the user list and then tap to set the area linked to the target user.
  • Page 69 9. Tap Next and set the message/phone call push parameters. 10. Slide the block to enable/disable the event. When the device event is triggered, a message or phone call will be sent to the reserved phone number. Card/Tag Management After adding cards/tags to the wireless AX PRO, you can swipe the card/tag to arm or disarm all the detectors added to specific area(s) of the AX PRO, and silence alarms.
  • Page 70 3. Tap → System Settings to enter the settings page. 4. You can view device basic information, select device language, time, and set control panel options. Panel LED Enable/Disable panel functional LED. Arm LED/Cloud LED Enable arm/cloud LED indicator. Fault LED Stays On When Armed After arming, the fault indicator remains on.
  • Page 71 3. Tap → Service to enter the settings page. 4. You can set the service parameters. Re-Arm on Restore While enabled, after the detector is bypassed, if its faults are restored and the linked area is armed, the detector will automatically arm. Audible Tamper Alarm While enabled, the system will alert with buzzer for the tamper alarm.
  • Page 72 triggered. Device Connection Zone/Peripherals Poll Failure/Offline If the option is enabled, when zone or peripherals’ connection is lost, the alarm will be triggered. IP Camera Disconnection If the option is enabled, when the network camera’s connection is lost, the alarm will be triggered.
  • Page 73 Power Saving Mode While enabled, the main power supply is off, Wi-Fi enters low power consumption, 4G closes, tag reading fails. LED is off, and voice prompt is off. PD6662 PD6662 is applicable to the UK market. If this function is enabled, the arming function and alarm logic of the control panel will change.
  • Page 74 Resolution Select the resolution of the video output. Bitrate The higher value corresponds to the higher video quality, but the better bandwidth is required. Before Alarm The recording time length before the alarm. After Alarm The recording time length after the alarm. Set Arming/Disarming Schedule Steps 1.
  • Page 75 Note The auto arming time and the auto disarming time cannot be the same. -Weekend Exception: Enable the function and the zone will not be armed in the weekend. -Holiday Exception: Enable the function and the zone will not be armed/disarmed in the holiday. You should set the holiday schedule after enabling.
  • Page 76 5. Set parameters including the access number, user name, access password, APN, MTU, PIN, and IMSI. Access Number Input the operator dialing number. Note Only the private network SIM card user needs to enter the access number. User Name Ask the network carrier and input the user name. Password Ask the network carrier and input the password.
  • Page 77 Ethernet The system will select wired network. Wi-Fi The system will select Wi-Fi. Cellular The system will select cellular data network. 5. Enable Periodic Test. Enter the periodic test interval. 6. Tap Save. Alarm Receiving Center (ARC) You can set the alarm receiving center's parameters and all alarms will be sent to the configured alarm center.
  • Page 78 the time is over the limit. The status of device will be shown as offline. Periodic Test After enabling, you can set the time interval, setting how often to send a test event to the ARC to ensure the connection. Retry Timeout Period After the selected time, the system will retry to transmit.
  • Page 79 Camera Events The device will push notifications when alarm is triggered in network cameras(using HIKVISION protocol). PIRCAM Gif The video and pictures generated by PIR cameras will be uploaded to the alarm receiving center.
  • Page 80 7. Tap + to enter the phone number. 8. Tap the added phone number to enable Phone Call and SMS according to your need. Note Do not configure the phone number to the SIM card inserted in the device itself, otherwise abnormal charges will occur and the user will have to bear them.
  • Page 81 5. Enter the sender name, sender email address, SMTP server address, SMTP port, user name and password. Note It is recommended to use Gmail and Hotmail for sending mails. Only if the zone is linked with a network camera, the alarm email will be attached with alarm video.
  • Page 82 The saving path of snapshots in the FTP server. 6. Tap Save. Intercom Service You can configure the Intercom service for an intercom sounder. Before You Start You should enroll an intercom sounder first. Only one sounder can be set as the intercom sounder. Steps 1.
  • Page 83 our server for troubleshooting. You can set the validity period according to actual needs. This function will be disabled after the set validity period. 6. Tap →Maintenance → Control Panel Upgrade to upgrade the control panel, or tap →Maintenance → Detector & Peripheral Upgrade to upgrade detectors and peripherals. 7.
  • Page 84 Steps 1. Tap Notifications in the mobile client to enter the page. All alarm notifications are listed in Notification page. 2. Select an alarm and you can view the alarm details. Figure 5-13. Notification Page 3. Optional: If the zone has linked a camera, you can view the playback when the alarm is triggered.
  • Page 85 Figure 5-14. Web Main Page 5.3.1 User Management The administrator and the installers can manage users. If you are the administrator, you can add, edit, and delete users, and assign different permissions to the newly-added users. Click Configuration → User Management to enter the page. Note There are three types of users for the AX PRO, including administrator (or owner), operator, and installer (or setter).
  • Page 86 4. Configure the keypad parameters for the user. Operation Code Create an operation code for the keypad that the user will use. Duress Code After entering the duress code, the system will upload the duress alarm to the alarm receiving center. No audible or visual alarm. 5.
  • Page 87 5.3.2 Area Management You can set the area parameters on the page. Steps 1. Click Area to enter the page. 2. Click on the right of the page to enter the Add Area page. Figure 5-15. Area 3. Create a name for the area. 4.
  • Page 88 Auto Arming Enable the function and set the arming start time (Time Schedule). The zone will be armed according to the configured time. Note The auto arming time and the auto disarming time cannot be the same. -Forced Arm When System has Faults: While the function is enabled, faults will be ignored when the system is automatically armed.
  • Page 89 Steps 1. Click Device to enter the page. 2. Click + Add Device. In the Wired Device area, click Manually Add. 3. Select device type as Zone or Automation. 4. Set the Main Device Type as Multi Transmitter and select Main Device Name. 5.
  • Page 90 5. Edit the zone name. 6. Check linked areas. Note  Only enabled areas will be listed.  The newly added peripheral is linked to area 1 by default. 7. Select a zone type. You can view the configurable zone types for various detectors through I. Detector Zone Types. Instant Zone This Zone type will immediately trigger an alarm event when armed.
  • Page 91 Follow Zone The zone acts as delayed zone when it detects triggering event during system Entry Delay, while it acts as instant zone otherwise. Keyswitch Zone New Key Zone Trigger Type: -Trigger Times: Change the arming and disarming status after each trigger. For example, in the disarmed status, if the zone is triggered, the linked area will be armed.
  • Page 92 Stay Arm Deactivation The zone will be automatically bypassed in stay arming. Cross Zone PD6662 is not enabled: You need to set the combined time interval. When the first zone is triggered, the system will start timing after the zone is restored. If the second zone is triggered within the set time, both zones will give alarms.
  • Page 93 Warning Time Enable Set the warning time. The warning time countdown will be triggered if the instant zone is triggered during entry delay or the system not be disarmed after entry delay ends. Local alarms are generated during the period, but no messages will be pushed. Swinger Limit Activations When the number of times the infrared detector is triggered exceeds the set value, the alarm will no longer be triggered.
  • Page 94 Alarm Volume The available alarm volume range is from 0 to 3 (function varies according to the model of device). Alarm Strobe Flash Enable alarm strobe light. Alarm Duration The available alarm duration range is from 10 to 900 s. Alarm Buzzer Enable alarm buzzer.
  • Page 95 Original Status Set the device original status to normally open or normally closed. Tamper Input When enabled, the tamper-proof function of the device can be detected (if available). Voltage Protection When enabled, an exception event will be reported when the voltage is too high or too low. For Linked Event: Event Type Set the status of the device when various events are triggered.
  • Page 96 Figure 5-19. Manual Retransmission Rules 2. Select devices in the list and click OK, and then the devices can be manually retransmitted. Add Keypad You can set the parameters of the keypad that is enrolled to the AX PRO. Steps 1.
  • Page 97 After disabling, fire alarm, medical alarm and panic alarm button will not work. Arming Without Password You can directly press the arm button to arm without entering a password. Keypad Awake Time If the keypad has no action within the set time, it will sleep automatically. Active on Entry Delay When enabled, the keypad can be used during the entry delay.
  • Page 98 Figure 5-21. Tag Reader Settings Linked Area Only enabled areas will be listed. The newly added peripheral is linked to area 1 by default. Operation Mode -Standard Mode: Area selection and fault confirmation are supported when arming or disarming. You should set the authorization method. -Simple Mode: No Area selection and fault confirmation when swiping tag to arm or disarm.
  • Page 99 Button Configuration Configure the functions of single keys and key combinations. 1. Click Save. Add Expander Steps 1. Click Device to enter the page. 2. Click + Add Device. In the Wireless Device area, click Manually Add. 3. Select device type as Expander, and set the device serial No. and model. 4.
  • Page 100 return the picture and video address for you to view. The number of channels that can be enabled depends on the device model. 5. Click to edit video parameters. Stream Type -Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality.
  • Page 101 Figure 5-23. Time Settings Time Zone Select a time zone from the drop-down list. Time Synchronization mode -NTP: Set the server address, NTP port and interval. The system will automatically synchronize the time with the server. -Manual: Set the system time manually or click Sync. with Computer Time to synchronize the device time with the computer time.
  • Page 102 Figure 5-24. Panel Option Panel LED Enable/Disable panel functional LED. You can also set the LED options. Voice Prompt Enable/Disable sound prompt. Set the panel volume and sound prompt options. Alarm Prompts Voice prompt of faults when an alarm is triggered. Tamper Alarm When a tamper alarm is triggered, a voice prompt will be triggered.
  • Page 103 Service Configuration Configure the fault check, arming and regional certification. Click Configuration → System → Service → Service to enter the page. Re-Arm on Restore While enabled, the bypassed zone will back to arm if fault restored. Audible Tamper Alarm While enabled, the system will alert with buzzer for the tamper alarm.
  • Page 104 events. Zone/Peripherals Low Battery If the option is enabled, when zone or peripherals’ battery is in low battery status, the device will upload events. Power Supply Availability Panel Mains Power Lost If the option is enabled, an alarm will be triggered when the control panel main supply is disconnected.
  • Page 105 Zone Triggered Fault If the option is enabled, an alarm will be triggered when the control panel’s zone triggering contains fault. Panel Server Polling Interval Set the time interval when the control panel’s server is polling. Delay of Server Connection Failure If the control panel server cannot connected for the delayed time duration, connection will failed.
  • Page 106 Figure 5-26. Ethernet 2. Set the parameters. – Automatic Settings: Enable DHCP. – Manual Settings: Disabled DHCP and set other parameters. 3. Click Save. Wi-Fi Steps 1. Click Configuration → Network → Network Settings → Wi-Fi to enter the page. You can view STA/AP Switch Status here.
  • Page 107 Figure 5-27. Cellular Data Network 8. Enable the function. 9. Set the cellular data network parameters. Access Number Enter the operator dialing number. Note Only the private network SIM card user needs to enter the dialing number. User Name Ask the network carrier and enter the user name. Password Ask the network carrier and enter the password.
  • Page 108 Traffic Threshold If data usage is more than the configured threshold, an alarm will be triggered and uploaded to the alarm center and mobile client. Network Connection Test Click Test to check network connection status. 10. Click Save. Network Service HTTP(S) Click Configuration →...
  • Page 109 Figure 5-28. Device Access 2. Drag the slider to enable the function. Note By default, the device Hik-Connect service is enabled. You can view the device status in the Hik-Connect server (www.hik-connect.com). 3. The server address is already displayed in the Server Address box, or you can check Custom to edit it.
  • Page 110 alarm center. Steps 3. Click Configuration → Alarm Communication → Alarm Receiving Center to enter the page. Figure 5-29. Alarm Receiving Center 4. Select the Alarm Receiving Center as 1 or 2 for configuration, and slide the slider to enable the selected alarm receiving center.
  • Page 111 Note Standard DC-09 Protocol ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for uploading alarm report. *ADM-CID: The data presenting method of DC-09 is CID, which is encrypted and only for uploading alarm report. SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not encrypted and only for uploading alarm report.
  • Page 112 Camera Events The device will push notifications when alarm is triggered in network cameras(using HIKVISION protocol). PIRCAM Gif The video and pictures generated by PIR cameras will be uploaded to the alarm receiving center.
  • Page 113 receiving center. Fault Event Panel Status (Power and Battery) The device will push notifications when the control panel power/battery status is changed. Panel Status (Communication) The device will push notifications when the control panel communication status is changed. Zone Status The device will push notifications when any zone status is changed.
  • Page 114 Figure 5-30. Upload Video and Picture 2. Configure SMTP parameters: (1) Click Configuration → Alarm Communication → Notification by Email. (2) Slide to enable the function and set corresponding parameters. For details, see Notification by Email. Click Save. 3. Configure FTP parameters: (1) Click Configuration →...
  • Page 115 Note Do not configure the phone number to the SIM card inserted in the device itself, otherwise abnormal charges will occur and the user will have to bear them. 5. Click Edit SMS and edit the message content. The system will send the message to the reserved phone number. Notification by Email You can send the alarm video or event to the configured email.
  • Page 116 FTP Type Set the FTP type as main used or alternated. Protocol Type Enable FTP function and FTP and SFTP are selectable. The files uploading is encrypted by using SFTP protocol. Server Address and Port Enable FTP function and select the server type. Set the FTP server address and corresponding port.
  • Page 117 5.3.4 Maintenance and Security Maintenance Restart Click Maintenance and Security → Maintenance → Restart to enter the page. Click Restart to restart the device. Control Panel Upgrade 1. Click Maintenance and Security → Maintenance → Control Panel Upgrade to enter the page. 2.
  • Page 118 Figure 5-31. Backup and Reset Export Configuration File Click Export to export the device configuration parameters to the PC. Restore to Default Settings Click Default will restore all parameters except for device time zone information, user parameters, wired network, Wi-Fi network, HC information detector information, detector information enrolled in the zone and enrolled wireless peripheral information.
  • Page 119 Figure 5-33. Security Audit Log 2. Slide Enable Log Upload Server. 3. Enter log server IP and port. 4. Click to select a certificate. Note Formats include ca.crt, ca-chan.crt, private.txt are allowed. 5. Click Import. 6. Click Save. Walk Test The AX PRO supports walk test function.
  • Page 120 installer login.) Event Log for Cellular Service If enabled, you can get the log when using the cellular service. Capture Packet You can set packet capture parameters. Set the packet capture duration, packet capture API, and filter condition. Click Start Capturing Packet and the result will display. 3.
  • Page 121 Note The administrator has two more attempts than the configured value. Auto-lock Time Set the locking duration when the account is locked. Note The available locking duration is 5s to 1800s. 3. Click to unlock the account or click Unlock All to unlock all locked users in the list. 4.
  • Page 122 Set the locking duration when the keypad is locked. After the configured duration, the keypad will be unlocked. 4. Click Save. 5.4 Report to ARC (Alarm Receiving Center) AX PRO wireless control panel is designed with transceiver built in following the guidance of EN 50131-10 and EN 50136-2.
  • Page 123 Figure 5-37. Account Management Setup ATS in Transceiver of the Panel Steps: 1. Login using installer account from local web client. 2. Click Communication→ Alarm Receiving Center (ARC), and enable Alarm Receiving Center 1. Figure 5-38. ARC1  = Protocol Setting = Protocol Type —...
  • Page 124 improve the communication security.  = Server Setting = Address Type  — IP — Domain Name Server Address / Domain Name  Port No.  Input IP address or domain name by which the transceiver of receiving center could be reached.
  • Page 125 Activate a panic alarm from the control panel. Login to Receiver. Click Traffic to review all the messages received. Figure 5-39. Traffic...
  • Page 126 Chapter 6 General Operations 6.1 Arming You can use keypad, keyfob, Tag, client software, mobile client to arm your system. After the arming command is sending to AX PRO, the system will check the detector status. If the detector is in fault, you will need to choose whether to arm the system with fault. While the system is armed, the AX PRO will prompt the result in 5s, and upload the arming report.
  • Page 127 ● Main power supply exception ● Backup battery exception ● Alarm receiving fault ● Sounder fault ● Low battery of the keyfob ● Others Arming with Fault While the arming is stopped with fault, user in level 2 has the permission to arm the system with fault (forced arming).
  • Page 128 A. Trouble Shooting A.1 Communication Fault A.1.1 IP Conflict Fault Description: IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts. Solution: Search the current available IP through ping. Change the IP address and log in again. A.1.2 Web Page is Not Accessible Fault Description: Use browser to access web pages and display Inaccessible.
  • Page 129 Check the web page: whether the Hik-Connect is offline. A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center Fault Description: After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message. Solution: "Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and tamper-proof notice".
  • Page 130 View status of zones which displays triggered/fault. Solution: Reset the detector. A.4 Problems While Arming A.4.1 Failure in Arming (When the forced arming is not enabled) Fault Description: When the panel is arming, prompt arming fails. Solution: The panel does not enable "forced arming", and when there is a fault in the zone, the arming will fail.
  • Page 131 Solution: Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as shown in table 1/1. A.6.2 Failed to Send Mail during Use Fault Description: Check the panel exception log. There is "mail sending failure". Solution: The mailbox server has restricted access. Please log in to the mailbox to see if the mailbox is locked.
  • Page 132 A.6.6 Mail Configuration Table A-1 Mail Configuration Mail Type Mail Server SMTP Port Protocols Supported Gmail smtp.gmail.com TLS/STARTTLS (TLS) Outlook smtp.office365.com STARTTLS (TLS) Hotmail smtp.office365.com STARTTLS (TLS) smtp.qq.com STARTTLS (TLSv1.2) Yahoo smtp.mail.yahoo.com STARTTLS (TLSv1.2) smtp.126.com SSL/TLS SSL/TLS/STARTTLS Sina smtp.sina.com 25/465/587 (SSL/TLS) Note About mail configuration:...
  • Page 133 B. Input Types Table B-1 Input Types Input Types Operations The system will immediately alarm when it detects triggering event after system armed. Instant Zone Audible Response Trigger the system sound and sounder. Voice Prompt: Zone X alarm. The system will immediately alarm when it detects triggering event after system armed.
  • Page 134 Input Types Operations Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X fire alarm. The zone activates all the time with sound/sounder output when alarm occurs. Gas Zone Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X gas alarm. The zone activates all the time with beep confirmation when alarm occurs.
  • Page 135 Fault event displays on client. You can handle the fault via client software or mobile client. Voice Prompt: Armed/Arming failed.
  • Page 136 C. Output Types Table C-1 Output Types Output Types Active Restore After the configured output Arming Arm the AX PRO delay After the configured output Disarming Disarm the AX PRO delay When alarm event occurs. The After the configured output alarm output will be activated Alarm delay, disarm the AX PRO or...
  • Page 137 D. Event Types Table D-1 Event Types Default 1 Default 2 Default 3 (client (alarm Default 4 Event Types Custom (mobile software receiving (telephone) client) notification) center 1/2) Alarm and ×/√ √ √ √ √ Tamper Life Safety ×/√ √ √...
  • Page 138 E. Access Levels Level Description Access by any person; for example the general public. User access by an operator and administrator; for example customers (systems users). User access by an installer; for example an alarm company professional. Table E-1 Permission of the Access Level Function Permission Arming...
  • Page 139 ● When the controller is bypassed, the user level 3 can login the controller without the permission assignment of the user level 2. ● The user level 4 can login the controller only when the user level 2 or level 3 has assigned permissions to the user level 4.
  • Page 140 F. Signalling Detection of ATP/ATS Faults ATP (Alarm Transmission Path) faults will be detected when network interface of the control panel disconnected or the transmission path to the transceiver of receiving center located in ARC blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when ATP faults are detected on both transmission paths.
  • Page 141 G. SIA and CID Code Note The code is for transmitting from the security control panel to ARC via DC09 protocol. Read the table below to obtain the events corresponding to the CID code. You can scan the QR code and download the CID table separately. Control Panel AX PRO CID Code/STD...
  • Page 142 Walk Test Enabled Operation 1607 1607 Walk Test Disabled Operation 3607 3607 Enter Programming Operation 1627 1627 Exit Programming Operation 1628 1628 Cellular Data Network Exception Status 1350 1920 Cellular Data Network Connected Status 3350 3920 SIM Card Exception Status 1350 1921 SIM Card Detected...
  • Page 143 Intrusion Detection Restored Alarm 3131 3759 Line Crossing Alarm Alarm 1131 1778 Line Crossing Alarm Restored Alarm 3131 3778 Fire Source Alarm Alarm 1112 1780 Fire Source Alarm Restored Alarm 3112 3780 High Temperature Pre-Alarm Alarm 1158 1781 High Temperature Pre-Alarm Alarm 3158 Restored...
  • Page 144 Multi IO transmitter DS-PM1-I16O2-WE CID Code/STD Event Description Event Type Code Code Code Battery Disconnected Status 1311 1311 Battery Reconnected Status 3311 3311 Power Output Short Circuit Status 1312 1328 Power Output Short Circuit Restored Status 3312 3328 Expander AC Power Down Status 1301 1342...
  • Page 145 DS-PSP1-WE, DS-PSP1-EU-WE, DS-PSP1-UK- Smart Plug WE, DS-PSP1-IT-WE, DS-PSP1-US-WB, DS- PSP1-AU-WB CID Code/STD Event Description Event Type Code Code Code Overcurrent Protection Triggered Status 1312 1312 Overcurrent Protection Restored Status 3312 3312 Overvoltage Protection Triggered Status 1319 1319 Overvoltage Protection Restored Status 3319 3319...
  • Page 146 Wireless External Sounder DS-PS1-EV-WE CID Code/STD Event Description Event Type Code Code Code Motion Detection Alarm Alarm 1148 1148 Motion Detection Alarm Restored Alarm 3148 3148 Expander AC Power Down Status 1301 1342 Expander AC Power Restored Status 3301 3342 Sounder Lid Opened Alarm 1144...
  • Page 147 Sounder Lid Closed Alarm 3144 3344 Sounder Offline Status 1381 1345 Sounder Online Status 3381 3345 Sounder Battery Low Status 1384 1919 Sounder Battery Voltage Restored Status 3384 3919 Sounder Deleted Operation 1306 1979 Sounder Enrolled Operation 3306 3979 Wireless Keypad DS-PK1-E-WE, DS-PK1-LT-WE CID Code/STD Event Description...
  • Page 148 Peripheral Deleted Operation 1306 1980 Peripheral Enrolled Operation 3306 3980 Unregistered Tag Status 1865 1865 Patrol Signing Operation 3250 3965 Wall Switch DS-PM1-O1H-WE CID Code/STD Event Description Event Type Code Code Code Expander Offline Status 1381 1916 Expander Online Status 3381 3916 Expander Deleted...
  • Page 149 Wireless Detector Battery Voltage Status 3384 3915 Restored Detector Deleted Operation 1306 1975 Detector Enrolled Operation 3306 3975 DS-PDMC-EG2-WE, DS-PDMCS-EG2-WE, DS-PDMCK- Wireless Magnet Detector EG2-WE CID Code/STD Event Description Event Type Code Code Code Instant Alarm Alarm 1130 1103 Instant Alarm Restored Alarm 3130 3103...
  • Page 150 DS-PDPC12P-EG2-WE, DS-PDPC12PF-EG2-WE, DS- PIR Camera PDPC12P-EG2-WE(B), DS-PDPC12PF-EG2-WE(B) CID Code/STD Event Description Event Type Code Code Code Instant Alarm Alarm 1130 1103 Instant Alarm Restored Alarm 3130 3103 Burglary Alarm Alarm 1130 1130 Burglary Alarm Restored Alarm 3130 3130 24H Alarm Alarm 1130 1133...
  • Page 151 Detector Lid Opened Alarm 1144 1383 Detector Lid Closed Alarm 3144 3383 Bypassed Alarm 1570 1570 Bypass Restored Alarm 3570 3570 Wireless Detector Offline Status 1381 1914 Wireless Detector Online Status 3381 3914 Wireless Detector Battery Low Status 1384 1915 Wireless Detector Battery Voltage Status 3384...
  • Page 152 Burglary Alarm Alarm 1130 1130 Burglary Alarm Restored Alarm 3130 3130 24H Alarm Alarm 1130 1133 24H Alarm Restored Alarm 3130 3133 Delay Alarm Alarm 1134 1134 Delay Alarm Restored Alarm 3134 3134 Confirmed Alarm Alarm 1139 1139 Confirmed Alarm Restored Alarm 3139 3139...
  • Page 153 Bypassed Alarm 1570 1570 Bypass Restored Alarm 3570 3570 Wireless Detector Offline Status 1381 1914 Wireless Detector Online Status 3381 3914 Wireless Detector Battery Low Status 1384 1915 Wireless Detector Battery Voltage Status 3384 3915 Restored Detector Deleted Operation 1306 1975 Detector Enrolled Operation...
  • Page 154 Detector Deleted Operation 1306 1975 Detector Enrolled Operation 3306 3975 Water Leak Detector DS-PDWL-E-WE CID Code/STD Event Description Event Type Code Code Code Instant Alarm Alarm 1130 1103 Instant Alarm Restored Alarm 3130 3103 24H Alarm Alarm 1130 1133 24H Alarm Restored Alarm 3130 3133...
  • Page 155 Delay Alarm Restored Alarm 3134 3134 Confirmed Alarm Alarm 1139 1139 Confirmed Alarm Restored Alarm 3139 3139 Detector Lid Opened Alarm 1144 1383 Detector Lid Closed Alarm 3144 3383 Bypassed Alarm 1570 1570 Bypass Restored Alarm 3570 3570 Wireless Detector Offline Status 1381 1914...
  • Page 156 Detector Enrolled Operation 3306 3975 Wireless CO Detector DS-PDCO-E-WE CID Code/STD Event Description Event Type Code Code Code Gas Leakage Alarm Alarm 1162 1151 Gas Leakage Alarm Restored Alarm 3162 3151 Detector Lid Opened Alarm 1144 1383 Detector Lid Closed Alarm 3144 3383...
  • Page 157 H. User Privacy Statement User Privacy Statement ● The debug or zhimakaimen command is used to control access to the file system to ensure device security. To obtain this permission, you can contact technical support. ● The device has admin, installer, maintenance, operator account. You can use these accounts to access and configure the device.
  • Page 158 I. Detector Zone Types This table is applicable to detectors of version 1.2.8, to show the configurable zone types of various detectors. Detector Available Zone Type Wireless PIR Detector PIR Camera & Wireless Triple Signal AM Detector: Instant/Delay/Follow/24 Hour/Disabled Others: Instant/Delay/Follow/Timeout/24 Hour/Disabled Wireless DT Detector Instant/Delay/Follow/Timeout/24 Hour/Disabled Wireless Magnetic Contact...