HIKVISION DS-PDEB1-EG2-WB(B) User Manual
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HIKVISION DS-PDEB1-EG2-WB(B) User Manual

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Summary of Contents for HIKVISION DS-PDEB1-EG2-WB(B)

  • Page 1 AX PRO User Manual...
  • Page 2 INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
  • Page 3 During the use of device, personal data will be collected, stored and processed. To protect data, the development of Hikvision devices incorporates privacy by design principles. For example, for device with facial recognition features, biometrics data is stored in your device with encryption method;...
  • Page 4 AX PRO User Manual Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Indicates a hazardous situation which, if not avoided, will or could Danger result in death or serious injury. Indicates a potentially hazardous situation which, if not avoided, Caution could result in equipment damage, data loss, performance degradation, or unexpected results.
  • Page 5 AX PRO User Manual Regulatory Information Security Grade (SG): 2 EN 50131-1:2006+A1:2009+A2:2017 Environmental Class (EC) : II EN 50131-3:2009 EN 50131-6:2017 Certified by KIWA EN 50131-5-3:2017 EN 50131-10: 2014 EN 50136-2: 2013 Note EN50131 compliance labeling should be removed if non-compliant configurations are used.
  • Page 6 AX PRO User Manual Warning This is a class A product. In a domestic environment this product may cause radio inter-ference in which case the user may be required to take adequate measures. FCC Information Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

  • Page 7: Table Of Contents

    AX PRO User Manual Contents Chapter 1 Introduction ....................... 9 System Description ........................9 Chapter 2 Start Up ........................12 2.1 Authority Management ...................... 12 2.2 Initial the Device with HPC ....................13 2.2.1. Connect to the network..................13 2.2.2 Create a site ......................
  • Page 8 AX PRO User Manual 4.3.3 Area Settings ......................89 4.3.4 Video Management ....................89 4.3.5 Permission Management ..................91 4.3.6 Maintenance ......................93 4.3.7 System Settings ......................97 4.3.8 Check Status ......................109 4.4 Report to ARC (Alarm Receiver Center) ................110 Setup ATS in Transceiver of Receiving Center ..............
  • Page 9 AX PRO User Manual A.5.1 Failed to Enter the Test Mode ................118 A.5.2 The Alarm Clearing Operation on the Panel Does Not Produce the Alarm Clearing Report ........................118 A.6 Mail Delivery Failure ......................118 A.6.1 Failed to Send Test Mail ..................118 A.6.2 Failed to Send Mail during Use................

  • Page 10: Chapter 1 Introduction

    Chapter 1 Introduction System Description AX PRO is a wireless alarm system designed to protect premises required for proper protection from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network. The system is applicable to the scenarios of market, store, house, factory, warehouse, office, etc. ●...
  • Page 11 Note ISUP5.0: a privacy internet protocol that is used for accessing the third-party platform, which supports alarm report uploading, AX PRO management, and short video uploading. The prioritization of the message and indications are the same. The AXPRO uploads messages and gives indications synchronously.
  • Page 12 RSSI Instruction for Peripherals With regards to EN 50131-5-3 4.2.2 Requirement for immunity to attenuation. Signal Strength RSSI Value Indication Remark Strong >120 Green OK to install Medium 81 to 120 Yellow OK to install Weak 60 to 80 Not recommend to install, but can work Invalid 0 to 59 Red (flash) Not OK to install, cannot work normally...

  • Page 13: Chapter 2 Start Up

    Chapter 2 Start Up 2.1 Authority Management You can use HPC (Hik-ProConnet, APP) or HC (Hik-Connect, APP) to activate the device. After activation, you can manage the device by transferring permissions between APPs. You can also use the account and password of all accounts to log in to the WEB client to configure the device. Initial the Device (Installation, wiring, power on) Activation with HPC...

  • Page 14: Initial The Device With Hpc

    2.2 Initial the Device with HPC While initial the device with Hik-ProConnect, the AX PRO should always be add to an installer account first. The installer account will invite and transfer ownership to the administrator account later after finishing all initial setup and test. Follow the steps below to initializing the wireless alarm system.

  • Page 15: Connect To The Network

    2.3.1. Connect to the network. Connect the device to the Ethernet, and power the device on. Note While the device is powered on, the power LED turn green. 2.3.2 Download and Login the Mobile Client Download the Hik-Connect mobile client and login the client before operating the AX PRO. Steps 1.

  • Page 16: Chapter 3 User Management

    Chapter 3 User Management 3.1 User Management Note ● The users can be created in clients. ● The name and password of network user (web client and APP user)can be 1 to 32 characters and 8 to 16 characters. 3.1.1 Invite the Administrator The administrator was known as site owner in Hik-ProConnect Service.

  • Page 17: Cancel Installer Access

    approves the request, you can disable Hik-Connect service for devices that you rent to your customer without her/his authorization If Hik-Connect service is disabled, your customer cannot operate on these devices via the Hik-Connect Mobile Client. 3. Open the Hik-Connect app and login with the administrator account. The installer service request will be received at notification page.

  • Page 18: Add An Operator

    3.1.3 Add an Operator The administrator can share the device to other operators. 1. Tap the (share button) in the device list. 2. Enter the Hik-Connect account of the operator. Administrator can also select which device to be shared.

  • Page 19: Delete An Operator

    A sharing message will be sent to the operator’s account, and the operator can read the message in the Hik-Connect app. 3. Accept the invitation, and the device will be listed in the device list. The operator account will be added to the control panel, which could be used to login to Hik- Connect app and local web client.

  • Page 20: Disable The Hik-Connect Service

    3.1.5 Disable the Hik-Connect Service Note ● The site must be a rental site. ● The installer on the HPC side needs to check Allow Me to Disable Hik-Connect Service when inviting the administrator and the administrator on the HC side also accepts this option. You can go to the Device tab to disable Hik-Connect service for one device or all devices in this Site by tapping or setting Hik-Connect Service switch to off.
  • Page 21 Access entries for Installers (Access Level 3)  Hik-ProConnect Service Hik-ProConnect is a service for installers that is used to manage customers’ alarm systems located in various sites remotely. Control panels can be added to an installer account on the Hik-ProConnect Service and be managed in sites.

  • Page 22: Chapter 4 Configuration

    Chapter 4 Configuration 4.1 Set-up with Hik-Proconnect 4.1.1 Use the Hik-Proconnect APP The installer can use the Hik-Proconnect to configure the AX PRO, such as activation, device enrollment etc. Download and Login the Hik-ProConnect Download the Hik-ProConnect mobile client and login the client before operating the AX PRO. Steps 1.
  • Page 23 Add Peripheral to the AX PRO Add peripheral to the AX PRO. Steps 1. Select a site. 2. Select a control device (AX PRO). 3. Tap the + icon. – Scan the QR code on the peripheral. – Tap to enter the Manually Input page. Enter the device serial No. and select the device type to add the device.
  • Page 24 Send Alarm to send alarm to Alarm Receiver Center and Hik-Connect users. View Faults to view faults. Area Management Tap + to add an area. Tap Area to enter the area management page. Refers to Set Arming/Disarming Schedule for details. Arm/Disarm the Area Arm or disarm the area manually as you desired.
  • Page 25 can move inside the area and alarm will not be triggered. ● Disarming: Tap to disarm all areas. In Disarm mode, all the zones of all areas will not trigger alarm, no matter alarm events happen or not. ● Clear Alarm: Tap to clear alarms for all areas.
  • Page 26 The zone acts as delayed zone when it detects triggering event during system Entry Delay, while it acts as instant zone otherwise. Note Two trigger types (by trigger times and by zone status) can be selected for the zone. If the zone status type is selected, set the trigger operation (trigger arming/disarming).
  • Page 27 add, edit, and delete users, and assign different permissions to the newly-added users. Steps Note There are four types of users for the AX PRO, including administrator (or owner), operator, and installer (or setter). Different types of users have different permissions for accessing the functionality of the AX PRO.
  • Page 28 Note If under duress, you can enter the duress code on the keyboard to arm and disarm area(s) and upload a duress alarm. Automation Control An administrator, an installer or an operator can control the relay module, wall switch and smart plug. Note ●...
  • Page 29 Note Different linked users have different Tag permissions. Operation Tag You can swipe the Tag to arm or disarm. Patrol Tag When you swipe the Tag, the system will upload a record. 10. Optional: Tap Delete to delete the Tag. Device Information You can change language and select time zone.
  • Page 30 After enabled, when manual arming starts, if there are an active faults in a zone, the zone will be automatically bypass. System Status report If the option is enabled, the device will upload report automatically when the AX PRO status is changed.
  • Page 31 Click Reset to reset the smoke detector Fault Check The system determines whether to check the faults listed on the page. The system will only check the fault that is selected. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.
  • Page 32 2. Tap → System → System Options → Arm Options to enter the page. You can set the following parameters: Arm with Fault Check the faults in the Enable Arming with Fault list, and the device will not stop the arming procedure when faults occurred.
  • Page 33 Stream Type Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality. Sub-Stream: It is used to transmit network and preview pictures as a video streaming with features of lower resolution, bit rate and picture quality. Bitrate Type Select the Bitrate type as constant or variable.
  • Page 34 Note You should enable the Panel Management Notification function on the Web Client of Communication Parameters → Event Communication before enabling the Late to Disarm function. Late to Disarm Time Set the time point mentioned in Late to Disarm. Auto Arm Sound Prompt After disabled, the buzzer will not beep before auto arming.
  • Page 35 3. Enable Cellular Data Network. 4. Tap to select a SIM card. Tap Parameter Configuration → Edit Icon and set parameters including the user name, access password, APN, MTU and PIN code. 5. Tap Save Icon. 6. Enable Data Usage Limit. 7.
  • Page 36 Note You need to set event filtering interval time for phone calling. Peripherals Lid Opened The device will push notifications when lid opened of any peripherals is triggered or restored. Panel Lid Opened The device will push notifications when lid opened of the control panel is triggered or restored.
  • Page 37 added at the beginning of the content of the phone dialed by the system. Note Only WAV format is supported, up to 512 KB or up to 15 s. 10. Check notifications. Alarm Receiving Center (ARC) You can set the alarm receiving center's parameters and all alarms will be sent to the configured alarm center.
  • Page 38 Enter the periodic test interval. Enable the Greenwich Mean Time. Cloud Service Settings Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Cloud Service Settings to enter the page. 3.
  • Page 39 Check Balance Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Check Balance to enter the page. 3. Enter the USSD number. 4. Tap Check Balance. FTP Settings Steps 1.

  • Page 40: Use The Hik-Proconnect Portal

    4. Tap Maintenance → Reboot Device. The AX PRO will reboot. 5. Tap →Maintenance → Device Upgrade to enter the upgrade page. The AX PRO will upgrade to the latest version. 4.1.2 Use the Hik-ProConnect Portal For AX PRO security control panel, you can perform operations including arming/disarming area, silence alarm, bypassing zone etc., and remotely configure the control panel on the Portal.
  • Page 41 Remotely Configure AX PRO You can click to enter the web page of the security control panel to configure the device. Note For details about security control panel configuration, see the user manual of the device. Apply for a PIN You can click →...
  • Page 42 displayed. Switch Language Note You should have applied for a PIN. You can click → to open the Language window, and then set the device language and enter the PIN. Health Monitoring 1. Enter the Hik-ProConnect Portal web site, and click Health Monitoring → Health Status to enter...

  • Page 43: Set-Up With Hik-Connect

    the page. 2. Select a site. 3. Click Health Check, and click Check Now. When checking is completed, you can view the status and reports of devices. You can also export the report. 4. Click to get the latest device status. 4.2 Set-up with Hik-Connect The operator can use the Hik-Connect to control the device, such as general arming/disarming operation, and user management etc.
  • Page 44 Download and Login the Mobile Client Download the Hik-Connect mobile client and login the client before operating the AX PRO. Steps 1. Download Hik-Connect mobile client. 2. Optional: Register a new account if it is the first time you use the Hik-Connect mobile client. Note For details, see User Manual of Hik-Connect Mobile Client.
  • Page 45 Main Page You can view faults, arm and disarm areas, view device status, etc. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. Send Alarm to send alarm to Alarm Receiver Center and Hik-Connect users. View Faults to view faults.
  • Page 46 ● Away Arming: Tap to away arm a single area. When all the people in the detection area leave, turn on the Away mode to arm all zones in the area after the defined dwell time. ● Stay Arming: Tap to stay arm a single area.
  • Page 47 2. Tap + to add a new zone. 3. Tap a zone to enter the management page. You can view device status (e.g. temperature, battery status, single strength, etc.). 4. Tap on the upper right corner to enter the zone settings page. 5.
  • Page 48 Zone disabled ignoring any alarm event. It is usually used to disable faulty detectors. 24-Hour Zone The zone activates all the time with sound/siren output when alarm occurs. It is usually used in fire hazardous areas equipped with smoke detectors and temperature sensors. Timeout Zone The zone activates all the time.
  • Page 49 Bypass Zone When the area is armed, you can bypass a particular zone as you desired. Before You Start Link a detector to the zone. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page.
  • Page 50 User Permission You can tap the target user on the user list and then tap to set the permissions authorized to the target user. Note Only the administrator can do such an operation. Set Linked Areas If the target user is an operator, tap the target user on the user list and then tap Linked Areas to set the area linked to the target user.
  • Page 51 ● You can view linked Card/Tag and Wireless Keyfob of the user but you do not have permission to configure them. 8. Optional: (Only for the administrator) Click + to add a user. Card/Tag Management After adding cards/tags to the wireless AX PRO, you can swipe the card/tag to arm or disarm all the detectors added to specific area(s) of the AX PRO, and silence alarms.
  • Page 52 Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → System → Configuration to enter the page. 3. Select device language and time zone. 4.
  • Page 53 While enabled, the system will alert with buzzer for the tamper alarm. Alarm Duration The time duration of the panel alarm. Wireless Supervision Loss Set the maximum duration for polling loss. The system will report fault if the duration is over the limit.
  • Page 54 Panel Battery Fault Check If the option is enabled, when battery is disconnected or out of charge, the device will upload events. LAN Fault Check If the option is enabled, when the wired network is disconnected or with other faults, the alarm will be triggered.
  • Page 55 Enrollment Mode Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → System → System Options → Enrollment Mode to enter the page. 3.
  • Page 56 Set Arming/Disarming Schedule Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → Area to enter the page. 3. Tap an area in the list, enable the area and select linked areas. 4.
  • Page 57 Note Up to 6 holiday groups can be set. Communication Wired Network Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Wired Network to enter the page. 3.
  • Page 58 Ask the network carrier and input the password. Ask the network carrier to get the APN information and input the APN information. Data Usage Limit You can enable the function and set the data threshold every month. If data usage is more than the configured threshold, an alarm will be triggered and uploaded to the alarm center and mobile client.
  • Page 59 The device will push notifications when the control panel system status is changed. Zone Status The device will push notifications when the zone status is changed. Peripherals Status The device will push notifications when any peripheral status is changed. Panel Operation The device will push notifications when the user operates the AX PRO.
  • Page 60 Companies Select the support company as None, Hungary-Multi Alarm Receiving Company or French Alarm Receiving Company. Address Type Select the Address Type as IP Address and Domain Name. Enter server address/domain name, port number and account code. Transmission Mode Select the Transmission Mode as TCP or UDP. UDP is recommended by the SIA DC-09 standard.
  • Page 61 Wired &Wi-Fi The system will select wired network first. If no wired network detected, it will select Wi-Fi network. Cellular Data Network The system will select cellular data network only. 4. Enable Periodic Test. Enter the periodic test interval. 5. Tap Save. Notification by Email Steps 1.
  • Page 62 FTP and SFTP are selectable. The files uploading is encrypted by using SFTP protocol. Server Address and Port The FTP server address and corresponding port. User Name and Password The FTP user should have the permission to upload pictures. If the FTP server supports picture uploading by anonymous users, you can check Anonymous to hide your device information during uploading.
  • Page 63 Wi-Fi Connection You can make the AX PRO connect to Wi-Fi through APP. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → Configure Wi-Fi Network. 3.

  • Page 64: Set-Up With The Web Client

    3. Optional: If the zone has linked a camera, you can view the playback when the alarm is triggered. 4. Optional: Tap to search events by dates or devices. 4.3 Set-up with the Web Client Steps 1. Connect the device to the Ethernet. 2.

  • Page 65: Communication Settings

    Note  Only the administrator and the installer can login to the web client.  The user name and the password are the ones when activating via Hik-Connect or Hik- ProConnect. You can view the user, device, and area status on the overview page. 4.3.1 Communication Settings Wired Network You can set the device IP address and other network parameters.
  • Page 66 2. Set the parameters. – Automatic Settings: Enable DHCP and set the HTTP port. – Manual Settings: Disabled DHCP and set IP Address, Subnet Mask, Gateway Address, DNS Server Address. 3. Optional: Set correct DNS server address if the device needs to visit Hik-Connect server via a domain name.
  • Page 67 2. Connect to a Wi-Fi. – Manually Connect: Input the SSID Wi-Fi and Wi-Fi Password, select Encryption Mode and click Save. – Select from Network List: Select a target Wi-Fi from the Network list. Click Connect and input Wi-Fi password and click Connect. 3.
  • Page 68 Note If enable DHCP, the device will gain the Wi-Fi parameters automatically. 5. Click Save. Cellular Network Set the cellular network parameters if you insert a SIM card inside the device. By using the cellular network, the device can upload alarm notifications to the alarm center. Before You Start Insert a SIM card into the device SIM card slot.
  • Page 69 Note Only the private network SIM card user needs to enter the access number. User Name Ask the network carrier and input the user name. Access Password Ask the network carrier and input the password. Ask the network carrier to get the APN information and input the APN information. Data Usage Limit You can enable the function and set the data threshold every month.
  • Page 70 2. Select the Alarm Receiver Center as 1 or 2 for configuration, and slide the slider to enable the selected alarm receiver center. Note Only if the alarm receiver center 1 is enabled, you can set the alarm receiver center 2 as the backup channel and edit the channel parameters.
  • Page 71 Note Standard DC-09 Protocol ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for uploading alarm report. *ADM-CID: The data presenting method of DC-09 is CID, which is encrypted and only for uploading alarm report. SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not encrypted and only for uploading alarm report.
  • Page 72 Configure SMTP or FTP parameters. Configure SMTP parameters: Click Communication → Notification by Email. Enable Video Verification Events and set corresponding parameters. For details, see Notification by Email. Click Save. Configure FTP parameters: Click Communication → FTP to enter the FTP Settings page. Slide the slider to enable FTP and set corresponding parameters.
  • Page 73 Upload Videos In this condition, when the PIRCAM is set to catch more than two pictures, videos will be uploaded. (1) Click Communication → Alarm Receiving Center to enter the Alarm Receiving Center page. Slide the slider to enable the selected alarm receiver center. Select the Protocol Type as SIA-DCS.
  • Page 74 2. Enable the target notification. Zone Alarm/Lid Opened The device will push notifications when the zone alarm (on web client, software client or mobile client) is triggered or the zone peripherals alarm is triggered or restored. Peripherals Lid Opened The device will push notifications when lid opened alarm of any peripheral is triggered or restored.
  • Page 75 Gas Alarm The device will push notifications when gas alarm on keypads is triggered. Panel Status The device will push notifications when the control panel system status is changed. Zone Status The device will push notifications when any zone status is changed. Peripherals Status The device will push notifications when any peripheral status is changed.
  • Page 76 (2) Check Voice Call on Telephone page. (3) Select time of Filtering Interval Time and Number of Calls. (4) Check SMS on Message page. (5) Select areas that have arming, disarming or alarm clearing permission. General Hint You can import Common Voice. When the alarm is triggered, your customized voice will be added at the beginning of the content of the phone dialed by the system.
  • Page 77 2. Check Register to Hik-Connect. Note By default, the device Hik-Connect service is enabled. You can view the device status in the Hik-Connect server (www.hik-connect.com). 3. Enable Custom Server Address. The server address is already displayed in the Server Address text box. 4.
  • Page 78 6. Enable Periodic Test. Enter the periodic test interval. 7. Click Save. Notification by Email You can send the alarm video or event to the configured email. Steps 1. Click Communication → Notification by Email to enter the page. 2. Enable Video Verification Events and Server Authentication. 3.
  • Page 79 2. Drag the slider to enable UPnP. 3. Optional: Select the mapping type as Manual and set the HTTP port and the service port. 4. Click Save to complete the settings You can configure the FTP server to save alarm video. Steps 1.

  • Page 80: Device Management

    4.3.2 Device Management You can manage the enrolled peripherals including detector, sounder, keypad, etc. in this section. Zone You can set the zone parameters on the zone page. Steps 1. Click Device → Zone to enter the Zone page. 2. Select a zone and click Edit Zone to enter the Zone Settings page. 3.
  • Page 81 5. Select a zone type. Instant Zone This Zone type will immediately trigger an alarm event when armed. Delay Zone Exit Delay: Exit Delay provides you time to leave through the defense area without alarm. Entry Delay: Entry Delay provides you time to enter the defense area to disarm the system without alarm.
  • Page 82 require access but for only a short period (e.g., fire hydrant box's door or another external security box door). 6. Enable Cross zone, Silent Alarm, etc. according to your actual needs. Note Some zones do not support the function. Refer to the actual zone to set the function. Forbid Bypass on Arming After enabled, you cannot bypass zones when arming.
  • Page 83 Sounder The sounder is enrolled to the AX PRO via the wireless receiver module, and the 868 Mhz wireless sounder can be enrolled to the hybrid AX PRO via the wireless receiver that is at the address of 9. Steps 1.
  • Page 84 5. Select to enable Alarm Strobe Flash, Alarm Buzzer, Lid Open When Disarmed, Arm/Disarm LED Indicator, and Arm/Disarm Buzzer. 6. Set the Polling Rate. 7. Enable Enroll Wireless Sounder 8. Click OK. Note After the sounder is configured, you can click Maintenance → Device Status → Sounder Status to view the sounder status.
  • Page 85 Note  Only enabled areas will be listed.  The newly added peripheral is linked to area 1 by default. 9. Set whether to cancel the enrollment of the keypad or not. If the link is enabled, the device will be deleted.
  • Page 86 Standard Mode Area selection and fault confirmation are supported when swiping tag to arm or disarm. Simple Mode No Area selection and fault confirmation when swiping tag to arm or disarm. 7. Choose whether to enable the Buzzer. After disable the buzzer, there will be no beep when swiping the tag.
  • Page 87 Note  Only enabled areas will be listed.  The newly added peripheral is linked to area 1 by default.  The function varies according to different relay types  Set the original status as Normally Closed or Normally Open. ...
  • Page 88  Set the name of the repeater.  Set the polling rate of the repeater.  Set whether to cancel the enrollment of the repeater or not. If the link is enabled, the device will be deleted. 6. Click to enter the Manual Retransmission Rules page. ...
  • Page 89 4. Set the name of the transmitter. 5. Set the polling rate of the transmitter. Enable Enroll Wireless Transmission. Click OK. Network Camera You can add network cameras in the system. Steps 1. Click Device → Camera to enter the page. 2.

  • Page 90: Area Settings

    3. Click to edit the camera information. You can also click to edit the camera, or click to delete the camera. 4.3.3 Area Settings Basic Settings You can link zones to the selected area. Steps 1. Click Area → Basic Settings to enter the page. 2.
  • Page 91 Add Cameras to the AX PRO Steps 1. Click Device → Network Camera to enter the network camera management page. 2. Click Enroll, and enter the basic information of the camera, such as IP address and port No., and select the protocol type. 3.

  • Page 92: Permission Management

    2. Select a camera and set the video parameters. Stream Type Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality. Sub-Stream: It is used to transmit network and preview pictures as a video streaming with features of lower resolution, bit rate and picture quality.
  • Page 93 Customize a name for the keyfob. Permission Settings Check different items to assign permissions. Single Key Settings Select from the drop-down list to set I key and II key's functions Combination Keys Settings Select from the drop-down list to set combination keys' functions. 4.

  • Page 94: Maintenance

    Note The Tag supports at least 20-thousand serial numbers. 7. Optional: Click and you can change the Tag name. 8. Optional: Delete a single Tag or check multiple Tags and click Delete to delete Tags in batch. 4.3.6 Maintenance Device Information You can view device name and other information.
  • Page 95 Test The AX PRO supports walk test function. Steps 1. Enter Maintenance → Device Maintenance → Test to enable the function. Note Only when all the detectors are without fault, you can enter the mode TEST mode. 2. Enable Test to start walk test. 3.
  • Page 96 Reboot Click Reboot to reboot the device. Restore Default Settings Click Partly Restore to restore all parameters except for admin user information, wired network, Wi-Fi network, detector information, and peripheral information to default ones. Click Restore All to restore all parameters to the factory settings. Import Configuration File Click View to select configuration file from the PC and click Import Configuration File to import configuration parameters to the device.
  • Page 97 2. Check the check box to enable the function. 3. Click Export to save the debugging file in the PC. Security Audit Log You can add the Security Audit Server to the system, to receive the security audit exception logs (e.g., injection attack logs, XSS events) of encoding devices from the server, and trigger related alarms in the system.

  • Page 98: System Settings

    4.3.7 System Settings Time Settings You can set the device time zone, synchronize device time, and set the DST time. The device supports time synchronization via Hik-Connect Guarding Vision server. Time Management Click System → System Settings → Time Management to enter the Time Management page. You can select a time zone from the drop-down list.
  • Page 99 Authority Management Set the authority options. Click System → System Options → System Management to enter the page. Forced Auto Arm After enabled, when the timed automatic arming starts, if there are an active faults in a zone, the zone will be automatically bypass.
  • Page 100 Note You should disable the arming function in the Advanced Settings page. Or the AX PRO arming with fault function cannot be valid. Forced Arming After enabled, when manual arming starts, if there are an active faults in a zone, the zone will be automatically bypass.
  • Page 101 While enabled, the main power supply is off, Wi-Fi enters low power consumption, 4G closes, tag reading fails, LED off, and voice prompt off. Smoke Detector Reset Click Reset to reset the smoke detector Schedule and Timer Settings You can set the alarm schedule. The zone will be armed/disarmed according to the configured time schedule.
  • Page 102 Enable Auto Disarm Enable the function and set the disarming start time. The zone will be disarmed according to the configured time. Note ● The auto arming time and the auto disarming time cannot be the same. Late to Disarm Enable the function and set the time.
  • Page 103 Detect Network Camera Disconnection If the option is enabled, when the linked network camera is disconnected, an alarm will be triggered. Battery Fault Check If the option is enabled, when battery is disconnected or out of charge, the device will upload events.
  • Page 104 You can set the following parameters: Enable Arming with Fault Check the faults in the Enable Arming with Fault list, and the device will not stop the arming procedure when faults occurred. Fault Checklist The system will check if the device has the faults in the checklist during the arming procedure. Enable Early Alarm If you enable the function, when the zone is armed and the zone is triggered, the alarm will be triggered after the set delay time.
  • Page 105 Device Enroll Mode Click Enter the Enrollment Mode to make the panel enter the enroll mode. Security Settings SSH Settings Enable or disable SSH (Secure Shell) according to your actual needs. Click System → System Security → SSH Settings to enter the SSH Settings page and you can enable or disable the SSH function.
  • Page 106 2. Set the following parameters. Retry Times before Auto-Lock If the user continuously input the incorrect password for more than the configured times, the account will be locked. Note The administrator has two more attempts than the configured value. Locked Duration Set the locking duration when the account is locked.
  • Page 107 module will be locked for the programmed time duration, once the module authentication has failed for the amount of configured times. Steps 1. Click System → System Security → Module Locking Settings to enter the Module Lock Settings page. 2. Select a module from the list, and click the icon.
  • Page 108 Select file type needs to be exported. Click Export to export the file. Device Upgrade Get Manufacture PIN To upgrade the device, a manufacture PIN is needed for authentication. The manufacture PIN can only get from the Hik-ProConnect service, which means that the installer, who authorized by administrator at access level 2, has authorized the access at level 4.
  • Page 109 More Menu at the lower right side of the page, and apply a PIN.  Get PIN from HIKVISION tech-support It is better to use remote desktop to access the local web client of control panel. The PIN will be authorized according to the standard tech-support procedure.

  • Page 110: Check Status

    Note Both of the users and configuration information will be retained after upgrade finished. 4.3.8 Check Status After setting the zone, repeater, and other parameters, you can view their status. Click Maintenance → Device Status. You can view the status of zone, relay, sounder, keypad, Tag reader, battery, and communication.

  • Page 111: Report To Arc (Alarm Receiver Center)

    ● Transmitter: You can view Transmitter status, battery status, and signal strength. 4.4 Report to ARC (Alarm Receiver Center) AX PRO wireless control panel is designed with transceiver built in following the guidance of EN 50131-10 and EN 50136-2. Category DP2 is provided with primary network interface of LAN/WiFi and secondary network interface of GPRS or 3G/4G LTE.

  • Page 112: Setup Ats In Transceiver Of The Panel

    Setup ATS in Transceiver of the Panel Steps: 1. Login using installer account from local web client. 2. Click Communication→ Alarm Receiving Center (ARC), and enable Alarm Receiving Center 1.  = Protocol Setting = Protocol Type — ADM-CID — SIA-DCS —...

  • Page 113: Signaling Test

     = Server Setting = Address Type  — IP — Domain Name Server Address / Domain Name  Port No.  Input IP address or domain name by which the transceiver of receiving center could be reached. Input port number of the server provided by the ARC ...
  • Page 114 Login to Receiver. Click Traffic to review all the messages received.

  • Page 115: Chapter 5 General Operations

    Chapter 5 General Operations 5.1 Arming You can use keypad, keyfob, Tag, client software, mobile client to arm your system. After the arming command is sending to AX PRO, the system will check the detector status. If the detector is in fault, you will need to choose whether to arm the system with fault. While the system is armed, the AX PRO will prompt the result in 5s, and upload the arming report.

  • Page 116: Disarming

    ● Backup battery exception ● Alarm receiving fault ● Sounder fault ● Low battery of the keyfob ● Others Arming with Fault While the arming is stopped with fault, user in level 2 has the permission to arm the system with fault (forced arming).

  • Page 117: Trouble Shooting

    A. Trouble Shooting A.1 Communication Fault A.1.1 IP Conflict Fault Description: IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts. Solution: Search the current available IP through ping. Change the IP address and log in again. A.1.2 Web Page is Not Accessible Fault Description: Use browser to access web pages and display Inaccessible.

  • Page 118: Alarm Information Is Not Reported To App/4200/Alarm Center

    Check the web page: whether the Hik-Connect is offline. A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center Fault Description: After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message. Solution: "Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and tamper-proof notice".

  • Page 119: Problems While Arming

    View status of zones which displays triggered/fault. Solution: Reset the detector. A.4 Problems While Arming A.4.1 Failure in Arming (When the Arming Process is Not Started) Fault Description: When the panel is arming, prompt arming fails. Solution: The panel does not enable "forced arming", and when there is a fault in the zone, the arming will fail.

  • Page 120: Failed To Send Mail During Use

    Solution: Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as shown in table 1/1. A.6.2 Failed to Send Mail during Use Fault Description: Check the panel exception log. There is "mail sending failure". Solution: The mailbox server has restricted access. Please log in to the mailbox to see if the mailbox is locked.

  • Page 121: Mail Configuration

    A.6.6 Mail Configuration Table A-1 Mail Configuration Mail Type Mail Server SMTP Port Protocols Supported Gmail smtp.gmail.com TLS/STARTTLS (TLS) Outlook smtp.office365.com STARTTLS (TLS) Hotmail smtp.office365.com STARTTLS (TLS) smtp.qq.com STARTTLS (TLSv1.2) Yahoo smtp.mail.yahoo.com STARTTLS (TLSv1.2) smtp.126.com SSL/TLS SSL/TLS/STARTTLS Sina smtp.sina.com 25/465/587 (SSL/TLS) Note About mail configuration:...

  • Page 122: Input Types

    B. Input Types Table B-1 Input Types Input Types Operations The system will immediately alarm when it detects triggering event after system armed. Instant Zone Audible Response Trigger the system sound and sounder. Voice Prompt: Zone X alarm. The system will immediately alarm when it detects triggering event after system armed.
  • Page 123 Input Types Operations Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X fire alarm. The zone activates all the time with sound/sounder output when alarm occurs. Gas Zone Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X gas alarm. The zone activates all the time with beep confirmation when alarm occurs.
  • Page 124 Fault event displays on client. You can handle the fault via client software or mobile client. Voice Prompt: Armed/Arming failed.

  • Page 125: Output Types

    C. Output Types Table C-1 Output Types Output Types Active Restore After the configured output Arming Arm the AX PRO delay After the configured output Disarming Disarm the AX PRO delay When alarm event occurs. The After the configured output alarm output will be activated Alarm delay, disarm the AX PRO or...

  • Page 126: Event Types

    D. Event Types Table D-1 Event Types Default 1 Default 2 Default 3 (client (alarm Default 4 Event Types Custom (mobile software receiving (telephone) client) notification) center 1/2) Alarm and ×/√ √ √ √ √ Tamper Life Safety ×/√ √ √...

  • Page 127: Access Levels

    E. Access Levels Level Description Access by any person; for example the general public. User access by an operator and administrator; for example customers (systems users). User access by an installer; for example an alarm company professional. Table E-1 Permission of the Access Level Function Permission Arming...
  • Page 128 ● When the controller is bypassed, the user level 3 can login the controller without the permission assignment of the user level 2. ● The user level 4 can login the controller only when the user level 2 or level 3 has assigned permissions to the user level 4.

  • Page 129: Signalling

    F. Signalling Detection of ATP/ATS Faults ATP (Alarm Transmission Path) faults will be detected when network interface of the control panel disconnected or the transmission path to the transceiver of receiving center located in ARC blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when ATP faults are detected on both transmission paths.

  • Page 130: Sia And Cid Code

    G. SIA and CID Code Note The code below is for transmitting from the security control panel to ARC via DC09 protocol. Table F-1 SIA and CID Code HIK Code SIA Code CID Code Description 1100 1100 Medical Alarm 3100 3100 Medical Alarm Restored 1130...
  • Page 131 HIK Code SIA Code CID Code Description 1131 1131 Perimeter Breached 3131 3131 Perimeter Restored 1132 Interior Burglary Alarm Interior Burglary Alarm 3132 Restored 1130 1133 24H Alarm (Water Leak Detector: WA) (Water Leak Detector: 1154) 3130 3133 24H Alarm Restored (Water Leak Detector: WH) (Water Leak Detector: 3154) 1130...
  • Page 132 HIK Code SIA Code CID Code Description 3301 3301 Mains Power Restored 1302 1302 Battery Low 3302 3302 Battery Voltage Restored 1305 1305 Reset to defaults 1311 1311 Transmitter Transmitter battery missing Transmitter battery missing Battery Disconnected battery missing ID range: 301~ ID range: 301~ ID range: 301~ 3311...
  • Page 133 HIK Code SIA Code CID Code Description tag reader starts from 201) tag reader starts from 201) TR (The serial number of 3144 (The serial number of output module starts from 1, output module starts from 1, 3341 Lid Restored of keypad starts from 101, of of keypad starts from 101, of tag reader starts from 201)
  • Page 134 HIK Code SIA Code CID Code Description tag reader starts from 201, tag reader starts from 201, of transmitter starts from of transmitter starts from 301) 301) XL (The serial number of 1381 (The serial number of output module starts from 1, output module starts from 1, of keypad starts from 101, of of keypad starts from 101, of...
  • Page 135 HIK Code SIA Code CID Code Description 3441 3441 Armed in home mode 3442 Forced Arming 1443 Turn On Output by Schedule 3443 Turn Off Output by Schedule 1452 1452 Late to Disarm 1455 1455 Auto Arming Failed 1460 Turning On Output Failed 1461 Turning Off Output Failed 1462...
  • Page 136 HIK Code SIA Code CID Code Description Sudden Decrease of Sound 1776 Intensity Alarm Sudden Decrease of Sound 3776 Intensity Alarm Restored 1777 Audio Input Fault 3777 Audio Input Restored 1778 1131 Line Crossing Alarm 3778 3131 Line Crossing Alarm Restored 1779 1134 Region Entrance Detection...
  • Page 137 HIK Code SIA Code CID Code Description 3862 3501 Keypad Unlocked 1863 Absence Alarm 1910 Keypad Disconnected 3910 Keypad Connected 1911 KBUS Relay Disconnected 3911 KBUS Relay Connected 1912 KBUS GP/K Disconnected 3912 KBUS GP/K Connected 1913 KBUS MN/K Disconnected 3913 KBUS MN/K Connected 1864...
  • Page 138 HIK Code SIA Code CID Code Description 1921 1350 SIM Card Exception 3921 3350 SIM Card Restored 1922 1350 Network Fault 3922 3350 Network Restored 1923 (RF exception reporting does not distinguish 1344 Jamming Detected between R3 and RX exceptions.) 3923 3344 Jamming Restored...
  • Page 139 HIK Code SIA Code CID Code Description 3946 HDD Restored 1947 Upload Picture Failed 1948 Email Sending Failed 1949 Network Camera Disconnected 3949 Network Camera Connected 1960 Duty Checking 1961 Post Response 1962 Fire Alarm Consulting 3962 Fire Alarm Consulting Over 1963 Duress Alarm Consulting 3963...
  • Page 140 HIK Code SIA Code CID Code Description output module starts from 1, of keypad starts from 101, of tag reader starts from 201, of transmitter starts from 301) 3306 (The serial number of output module starts from 1, of keypad starts from 101, of 3980 Device Enrolled tag reader starts from 201,...

  • Page 141: Communication Matrix And Operation Command

    H. Communication Matrix and Operation Command Please scan the OR code for communication matrix and operation command AXPRO Communication Matrix AXPRO Operation Command User Privacy Statement ● The debug or zhimakaimen command is used to control access to the file system to ensure device security.

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