HIKVISION AX PRO User Manual
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HIKVISION AX PRO User Manual

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  • Page 1 AX PRO User Manual...
  • Page 2 INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
  • Page 3 During the use of device, personal data will be collected, stored and processed. To protect data, the development of Hikvision devices incorporates privacy by design principles. For example, for device with facial recognition features, biometrics data is stored in your device with encryption method;...
  • Page 4 AX PRO User Manual Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Indicates a hazardous situation which, if not avoided, will or could Danger result in death or serious injury. Indicates a potentially hazardous situation which, if not avoided,...
  • Page 5 AX PRO User Manual Regulatory Information Security Grade (SG): 2 EN 50131-1:2006+A1:2009+A2:2017 Environmental Class (EC) : II EN 50131-3:2009 EN 50131-6:2017 Certified by Telefication EN 50131-5-3:2017 EN 50131-10: 2014 EN 50136-2: 2013 Note EN50131 compliance labeling should be removed if non-compliant configurations are used.
  • Page 6 AX PRO User Manual Warning This is a class A product. In a domestic environment this product may cause radio inter-ference in which case the user may be required to take adequate measures. FCC Information Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

  • Page 7: Table Of Contents

    AX PRO User Manual Contents Chapter 1 Introduction ........................9 1.1 System Description ......................9 1.2 Specification ........................10 1.3 Appearance ........................14 Chapter 2 Start Up ........................17 2.1 Initial the Device ......................17 2.2 Install the Device ......................18 Chapter 3 User Management .......................
  • Page 8 AX PRO User Manual Setup ATS in Transceiver of Receiving Center ............... 90 Setup ATS in Transceiver of the Panel ................91 Signaling Test ........................ 92 Chapter 5 General Operations ...................... 94 5.1 Arming ..........................94 5.2 Disarming ........................95 5.3 SMS Control ........................
  • Page 9 AX PRO User Manual A.6.5 Failed to Send Mails to Yahoo ................99 A.6.6 Mail Configuration ..................... 100 B. Input Types ..........................101 C. Output Types .......................... 104 D. Event Types ..........................105 E. Access Levels .......................... 106 F. Signalling ..........................108 Detection of ATP/ATS Faults ....................

  • Page 10: Chapter 1 Introduction

    Chapter 1 Introduction 1.1 System Description AX Pro is a wireless alarm system designed to protect premises required for proper protection from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network. The system is applicable to the scenarios of market, store, house, factory, warehouse, office, etc.

  • Page 11: Specification

    1.2 Specification AX PRO E Areas Zones Up to 48 (Up to 48 PIRCAMs) Outputs Tag Readers Up to 8 Capacity Keypads Sounders 4 (2 Internal+2 External) Repeaters Keyfobs Tags Installer Administrator User Normal Users RF Frequency 433 Mhz Wireless technical...
  • Page 12 Approvals √ √ AX Pro wireless control panel is compatible with SIA IP Reporting (UDP/TCP-2013) as per ANSI/SIA DC-09-2013: Internet Protocol Event Reporting. The control panel supports tokens (protocols) of ADM-CID and SIA-DCS defined in SIA DC-07-2001.04, which will be modified to insert a “*”...
  • Page 13 Note Standard DC-09 Protocol: ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for uploading alarm report. *ADC-CID: The data presenting method of DC-09 is CID, which is encrypted and only for uploading alarm report. SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not encrypted and only for uploading alarm report.
  • Page 14 Install peripherals only if the signal strength is above 80. For getting a much better system, install at 120 and above. AX PRO Notification Options The AX PRO is suitable for the below notification requirements along with the required sounders I&HAS Grade 2 Notification...

  • Page 15: Appearance

    1.3 Appearance Front Panel Table 1-2 Front Panel Description Name Description Solid Orange: In the disarming status, the LED indicates alarm (such as panic alarm, zone alarm, tampering alarm, etc.) and fault (such as operation fault, connection fault, etc.) Note ●...
  • Page 16 Name Description Note If the function of Arming Indicator Keeps Light is enable, the LED keeps solid blue when armed, and off when disarmed. The function does not compliant with EN standard. Flashing Red: Alarm Occurred Alarm Indicator Solid Red: Device Tampered Off: No Alarm Solid Green: Power on Power Indicator...
  • Page 17 Number Description Note Restart the device, the power LED flashes 3 times, and hold the reset button for 5 s. The voice prompt indicates the operation result. Press the button to switch the STA and Hotspot mode. Power Interface Power Switch Network Interface SIM Card Slot 1 Note...

  • Page 18: Chapter 2 Start Up

    Chapter 2 Start Up 2.1 Initial the Device While initial the device with Hik-ProConnector, the AX Pro should always be add to an installer account first. The installer account will invite and transfer ownership to the administrator account later after finishing all initial setup and test. Follow the steps below to initializing the wireless alarm system.

  • Page 19: Install The Device

    2.2 Install the Device Steps 1. Loosen the screw on the rear cover. Slide down the rear cover and remove it from the AX PRO. 2. Secure the rear cover to the installation position with the supplied screws. Attach the AX PRO...
  • Page 20 Note ● Red Star: TAMPER Screw. It is compulsory to secure the TAMPER screw. ● No adjustments are required. ● For use within the supervised premises only. Note Check the RF signal strength before connection and peripheral device installation. You can view the RF signal strength indication on the peripheral device.

  • Page 21: Chapter 3 User Management

    Chapter 3 User Management 3.1 User Management Note ● The users can be created in clients. ● The name and password of network user (web client and APP user)can be 1 to 32 characters and 8 to 16 characters. 3.1.1 Invite the Administrator The administrator was known as site owner in Hik-ProConnect Service.

  • Page 22: Cancel Installer Access

    The administrator account will be added to the control panel, which could be used to login to Hik- Connect app and local web client. 3.1.2 Cancel Installer Access The administrator can cancel the access authorization of the installer. 1. Enter the page More and tap Hik-ProConnect. All sites that managed by the Hik-ProConnect Service are listed on the page.

  • Page 23: Add An Operator

    3.1.3 Add an Operator The administrator can share the device to other operators. 1. Tap the (share button) in the device list. 2. Enter the Hik-Connect account of the operator. Administrator can also select which device to be shared. A sharing message will be sent to the operator’s account, and the operator can read the message in the Hik-Connect app.

  • Page 24: Delete An Operator

    The operator account will be added to the control panel, which could be used to login to Hik- Connect app and local web client. 3.1.4 Delete an Operator Administrator user can delete an operator. 1. Enter the page More and tap Manage Sharing Settings. 2.
  • Page 25 perform essential operations. Access Entries for the Administrator and Operators (Access Level 2)  Hik-Connect Service The Hik-Connect service can be used for end users to access and manage the devices.  Local Web Client (for the administrator) As soon as the panel was added to the end user account on Hik-Connect Service, the Hik- Connect account can be used to login to the web client build in.

  • Page 26: Chapter 4 Configuration

    – Enter site name in the search area and tap Search Icon to search a site. 3. Tap Add Device. – Tap Scan QR Code to enter the Scan QR code page. Scan the QR code on the AX PRO. Note Normally, the QR code is printed on the label stuck on the back cover of the AX PRO.
  • Page 27 (or setter). Different types of users have different permissions for accessing the functionality of the AX PRO. 1. Enter the site, tap the AX PRO and then log in to the device (if required) to enter the AX PRO page.
  • Page 28 The tag ID/PIN is a 32 bit long integer, and the variant could be 42949672956. Steps 1. Enter the site, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → User Management → Card/Tag to enter the Tag Management page.
  • Page 29 You can enable the DST and set the DST bias, DST start time, and DST end time. System Options Set the system options. Option Management In the site, tap the AX PRO and then log in to the device (if required). Tap → System → System...
  • Page 30 The available system volume range is from 0 to 10. Panel Lockup Button If the option is enabled, the installer can use the lockup button function to lock the AX PRO. After locking, users can not operate the device and receive messages.
  • Page 31 To compliant the EN 50131-3, the check time duration should be 10 s. System Instructions In the site, tap the AX PRO and then log in to the device (if required). Tap → System → System Options → Arm Options to enter the page.
  • Page 32 6. Optional: tap Edit or Delete to edit or delete the selected camera. Set Video Parameters Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Network Camera → Event Video Settings to enter the page.
  • Page 33 Enter a short description of your task here (optional). Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Cellular Data Network Settings to enter the page.
  • Page 34 You can set the alarm receiving center's parameters and all alarms will be sent to the configured alarm center. Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Alarm Receiving Center (ARC) to enter the page.
  • Page 35 Device Maintenance You can reboot the device. Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap →Maintenance → Device Maintenance to enter the page. 3. Tap Test, and tap Start Walk Test to test the whether the device works properly or not.
  • Page 36 operating keyboard for users. Note You can set 2 different time durations in System Options → Schedule & Timer. Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. If the zone is a delayed zone, you can set Enter delay/Exit delay parameters. Follow Zone The zone acts as delayed zone when it detects triggering event during system Entry Delay, while it acts as instant zone otherwise.

  • Page 37: User The Hik-Proconnect Portal

    Sounder The sounder is enrolled to the AX PRO via the wireless receiver module, and the 868 Mhz wireless sounder can be enrolled to the hybrid AX PRO via the wireless receiver that is at the address of 9. Steps 1.
  • Page 38 Site to enter the site list page, and then click the name of a site to enter site details page. Remotely Operate AX Pro Click the AX Pro to open the operation panel. And you can perform the following operations. Table 4-3 Operation Description...
  • Page 39 Remotely Configure AX Pro You can click to enter the web page of the security control panel to configure the device. Note For details about security control panel configuration, see the user manual of the device. Apply for a PIN You can click →...
  • Page 40 displayed. Switch Language Note You should have applied for a PIN. You can click → to open the Language window, and then set the device language and enter the PIN. Health Monitoring 1. Enter the Hik-ProConnect Portal web site, and click Health Monitoring → Health Status to enter...

  • Page 41: Set-Up With Hik-Connect

    the page. 2. Select a site. 3. Click Health Check, and click Check Now. When checking is completed, you can view the status and reports of devices. You can also export the report. 4. Click to get the latest device status. 4.2 Set-up with Hik-Connect The operator can use the Hik-Connect to control the device, such as general arming/disarming operation, and user management etc.
  • Page 42 1. Power on the AX PRO. 2. Select adding type. Tap + → Scan QR Code to enter the Scan QR code page. Scan the QR code on the AX PRO. Note Normally, the QR code is printed on the label stuck on the back cover of the AX PRO.
  • Page 43 After adding cards/tags to the wireless AX PRO, you can swipe the card/tag to arm or disarm all the detectors added to specific area(s) of the AX PRO, and silence alarms. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap →...
  • Page 44 (or setter). Different types of users have different permissions for accessing the functionality of the AX PRO. 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the AX PRO page.
  • Page 45 Before You Start Link a detector to the zone. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page. 2. Tap Device. 3. Tap a zone in the Device tab.
  • Page 46 Arm/Disarm the Area Arm or disarm the area manually as you desired. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page. Operations for a Single Area ●...
  • Page 47 Wi-Fi Connection You can make the AX PRO connect to Wi-Fi through APP. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → Configure Wi-Fi Network.
  • Page 48 STA mode. Device Maintenance You can reboot the device. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → Maintenance → Reboot Device.

  • Page 49: Set-Up With The Web Client

    4.3 Set-up with the Web Client Steps 1. Connect the device to the Ethernet. 2. Search the device IP address via the client software and the SADP software. 3. Enter the searched IP address in the address bar. Note  When using mobile browser, the default IP Address is 192.168.8.1. ...

  • Page 50: Communication Settings

    4.3.1 Communication Settings Wired Network You can set the device IP address and other network parameters. Steps Note Functions varied depending on the model of the device. 1. Click Communication→ Wired Network to enter the page. 2. Set the parameters. Automatic Settings: Enable DHCP and set the HTTP port.
  • Page 51 2. Connect to a Wi-Fi. Manually Connect: Input the SSID Wi-Fi and Wi-Fi Password, select Encryption Mode and click Save. Select from Network List: Select a target Wi-Fi from the Network list. Click Connect and input Wi-Fi password and click Connect. 3.
  • Page 52 Note If enable DHCP, the device will gain the Wi-Fi parameters automatically. 5. Click Save. Cellular Network Set the cellular network parameters if you insert a SIM card inside the device. By using the cellular network, the device can upload alarm notifications to the alarm center. Before You Start Insert a SIM card into the device SIM card slot.
  • Page 53 Note Only the private network SIM card user needs to enter the access number. User Name Ask the network carrier and input the user name. Access Password Ask the network carrier and input the password. Ask the network carrier to get the APN information and input the APN information. Data Usage Limit You can enable the function and set the data threshold every month.
  • Page 54 2. Select the Alarm Receiver Center as 1 or 2 for configuration, and slide the slider to enable the selected alarm receiver center. Note Only if the alarm receiver center 1 is enabled, you can set the alarm receiver center 2 as the backup channel and edit the channel parameters.
  • Page 55 Note You can enable the PIRCAM function to upload pictures or videos. Upload Pictures You can choose to upload 1 to 20 pictures. Click Communication → Alarm Receiving Center to enter the Alarm Receiving Center page. Slide the slider to enable the selected alarm receiver center. Select the Protocol Type as SIA-DCS.
  • Page 56 Configure FTP parameters: Click Communication → FTP to enter the FTP Settings page. Slide the slider to enable FTP and set corresponding parameters. For details, see FTP. Click Save. Upload Videos In this condition, when the PIRCAM is set to catch more than two pictures, videos will be uploaded.
  • Page 57 2. Enable the target notification. Note If you want to send the alarm notifications to the mobile client, you should also set the Mobile Phone Index, Mobile Phone Number, and check the Notification Type. Note For message notification in alarm receiving center, select the center index before settings. 3.
  • Page 58 Result Table 4-1 Options of Notifications Option Notification Zone alarm & Lid Opened Wireless Device Lid Opened Tamper Notification Panic Alarm Notification Medical Alarm Notification iVMS-4200 Gas Alarm Notification Fire Alarm Notification Panel Management Notification System Status Notification Detector Status Notification Wireless Device Status Notification Alarm Receiver Center 1&2 Zone alarm &...
  • Page 59 Option Notification Gas Alarm Notification Fire Alarm Notification Panel Management Notification System Status Notification Detector Status Notification Wireless Device Status Notification Mobile Phone Index 1 to 8 Mobile Phone Number Notification Type SMS & Voice Call Check Box Zone alarm & Lid Opened (Set Filter Time) Number of Calls Wireless Device Lid Opened Tamper Notification...
  • Page 60 mobile client registration parameters. Before You Start ● Connect the device to the network via wired connection, dial-up connection, or Wi-Fi connection. ● Set the device IP address, subnet mask, gateway and DNS server in the LAN. Steps 1. Click Communication →Cloud Service to enter the Hik-Connect Registration Settings page. 2.
  • Page 61 The system will select wired network first. If no wired network detected, it will select Wi-Fi network. Cellular Data Network The system will select cellular data network only. 5. Optional: Change the authentication password. Note ● By default, the authentication password is displayed in the text box. ●...
  • Page 62 2. Drag the slider to enable UPnP. 3. Optional: Select the mapping type as Manual 4. Set the HTTP port and the service port. 5. Click Save to complete the settings You can configure the FTP server to save alarm video. Steps 1.

  • Page 63: Device Management

    4.3.2 Device Management You can manage the enrolled peripherals including detector, sounder, keypad, etc. in this section. Zone You can set the zone parameters on the zone page. Steps 1. Click Device → Zone to enter the Zone page. 2. Select a zone and click Edit Zone to enter the Zone Settings page. 3.
  • Page 64 Instant Zone This Zone type will immediately trigger an alarm event when armed. Delay Zone Exit Delay: Exit Delay provides you time to leave through the defense area without alarm. Entry Delay: Entry Delay provides you time to enter the defense area to disarm the system without alarm.
  • Page 65 Sounder The sounder is enrolled to the AX PRO via the wireless receiver module, and the 868 Mhz wireless sounder can be enrolled to the hybrid AX PRO via the wireless receiver that is at the address of 9. Steps 1.
  • Page 66 After the sounder is configured, you can click Maintenance → Device Status → Sounder Status to view the sounder status. Keypad You can set the parameters of the keypad that is enrolled to the AX PRO. Steps 1. Click Device → Keypad to enter the page.
  • Page 67 3. Set the keypad name. 4. Check the check box to enable the function of buzzer, silent panic alarm, silent medical alarm, and keypad button. 5. Check the check box to enable the function of arming without password. 6. Check the Enable check box of Back-light Off Time, and set the duration of light off. 7.
  • Page 68 ● You can set the keypad password on the page of User → User Management→ Operation. Automation You can set the parameters of the relay outputs that is enrolled to the AX PRO. Steps 1. Click Device → Automation to enter the page.
  • Page 69  Set the name of the relay output device.  Select the linked area for output. Note  Only enabled areas will be listed.  The newly added peripheral is linked to area 1 by default.  The function varies according to different relay types ...
  • Page 70  Set the name of the repeater.  Set the polling rate of the repeater.  Set whether to cancel the enrollment of the repeater or not. If the link is enabled, the device will be deleted. Network Camera You can add network cameras in the system. Steps 1.

  • Page 71: Area Settings

    You can also click to edit the camera, or click to delete the camera. 4.3.3 Area Settings Basic Settings You can link zones to the selected area. Steps 1. Click Area → Basic Settings to enter the page. 2. Select an area. 3.
  • Page 72 Enable Auto Arm Enable the function and set the arming start time. The zone will be armed according to the configured time. Note ● The auto arming time and the auto disarming time cannot be the same. ● The buzzer beeps slowly 2 minutes before the auto arming starts, and beeps rapidly 1 minute before the auto arming starts.

  • Page 73: Video Management

    5. Click Save. 4.3.4 Video Management You can add two network cameras to the AX PRO, and link the camera with the selected zone for video monitoring. You can also receive and view the event video via client and Email.
  • Page 74 Note Only if the zone is linked with a network camera, the alarm email will be attached with alarm video. Set Video Parameters Steps 1. Click Device → Network Camera → Video Parameters to enter the page. 2. Select a camera and set the video parameters. Stream Type Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality.

  • Page 75: Permission Management

    8 [digits]). Add/Edit/Delete Tag You can add tag to the AX PRO and you can use the Tag to arm/disarm the zone. You can also edit the tag information or delete the tag from the AX PRO. Note...

  • Page 76: Maintenance

    Steps 1. Click Device → Tag to enter the management page. 2. Click Enroll and place a Tag on the Tag area of the AX PRO. 3. Customize a name for the Tag in the pop-up window. 4. Select the Tag type and Tag linked area.
  • Page 77 Note Only when all the detectors are without fault, you can enter the mode TEST mode. 2. Check the Test check box to start walk test. 3. Click Save to complete the settings. 4. Trigger the detector in each zone. 5.

  • Page 78: System Settings

    2. Check the check box to enable the function. 3. Click Export to save the debugging file in the PC. 4.3.7 System Settings Authority Management Set the authority options. Click System → System Options → System Management to enter the System Option Management page.
  • Page 79 You should disable the arming function in the Advanced Settings page. Or the AX PRO arming with fault function cannot be valid. System Status report If the option is enabled, the device will upload report automatically when the AX PRO status is changed. Voice Prompt If the option is enabled, the AX PRO will enable the text voice prompt.
  • Page 80 Detect Network Camera Disconnection If the option is enabled, when the linked network camera is disconnected, an alarm will be triggered. Battery Fault Check If the option is enabled, when battery is disconnected or out of charge, the device will upload events.
  • Page 81 You can set the following parameters: Enable Arming with Fault Check the faults in the Enable Arming with Fault list, and the device will not stop the arming procedure when faults occurred. Fault Checklist The system will check if the device has the faults in the checklist during the arming procedure. Enable Early Alarm If you enable the function, when the zone is armed and the zone is triggered, the alarm will be triggered after the set delay time.
  • Page 82 Time Settings You can set the device time zone, synchronize device time, and set the DST time. The device supports time synchronization via Hik-Connect Guarding Vision server. Time Management Click System → System Settings → Time to enter the Time Management page. You can select a time zone from the drop-down list.
  • Page 83 Security Settings SSH Settings Enable or disable SSH (Secure Shell) according to your actual needs. Click System → System Security→ SSH Settings to enter the SSH Settings page and you can enable or disable the SSH function. Locking User Settings The device will be locked 90 s after 3 failed credential attempts (can be set in Retry Time before Auto-Lock) in a minute.
  • Page 84 2. Set the following parameters. Retry Times before Auto-Lock If the user continuously input the incorrect password for more than the configured times, the account will be locked. Note The administrator has two more attempts than the configured value. Locked Duration Set the locking duration when the account is locked.
  • Page 85 module will be locked for the programmed time duration, once the module authentication has failed for the amount of configured times. Steps 1. Click System → System Security → Module Locking Settings to enter the Module Lock Settings page. 2. Select a module from the list, and click the icon.
  • Page 86 Reboot Click Reboot to reboot the device. Restore Default Settings Click Partly Restore to restore all parameters except for admin user information, wired network, Wi-Fi network, detector information, and peripheral information to default ones. Click Restore All to restore all parameters to the factory settings. Import Configuration File Click View to select configuration file from the PC and click Import Configuration File to import configuration parameters to the device.
  • Page 87 Select file type needs to be exported. Click Export to export the file. Local Log Search You can search the log on the device. Click Maintenance→ Log to enter the Local Log Search page. Select a major type and a minor type from the drop-down list, set the log start time and end time and click Filter.
  • Page 88 Login with the installer account and enter the page of the device to be upgraded. Click More Menu at the lower right side of the page, and apply a PIN.  Get PIN from HIKVISION tech-support It is better to use remote desktop to access the local web client of control panel. The PIN...
  • Page 89 will be authorized according to the standard tech-support procedure. Firmware Upgrade Steps: 1. Click Maintenance→ Device Information to enter the page. 2. Click Remote Upgrade. 3. Enter the manufacture PIN to open the upgrade interface. 4. Click View to find the firmware file with the name digicap.dav. 5.

  • Page 90: Check Status

    Note Both of the users and configuration information will be retained after upgrade finished. 4.3.8 Check Status After setting the zone, repeater, and other parameters, you can view their status. Click Maintenance → Device Status. You can view the status of zone, relay, sounder, keypad, Tag reader, battery, and communication.

  • Page 91: Report To Arc (Alarm Receiver Center)

    ● Transmitter: You can view Transmitter status, battery status, and signal strength. 4.4 Report to ARC (Alarm Receiver Center) AX Pro wireless control panel is designed with transceiver built in following the guidance of EN 50131-10 and EN 50136-2. Category DP2 is provided with primary network interface of LAN/WiFi and secondary network interface of GPRS or 3G/4G LTE.

  • Page 92: Setup Ats In Transceiver Of The Panel

    Setup ATS in Transceiver of the Panel Steps: 1. Login using installer account from local web client. 2. Click Communication→ Alarm Receiving Center (ARC), and enable Alarm Receiving Center 1.  = Protocol Setting = Protocol Type — ADM-CID — SIA-DCS —...

  • Page 93: Signaling Test

     = Server Setting = Address Type  — IP — Domain Name Server Address / Domain Name  Port No.  Input IP address or domain name by which the transceiver of receiving center could be reached. Input port number of the server provided by the ARC ...
  • Page 94 Login to Receiver. Click Traffic to review all the messages received.

  • Page 95: Chapter 5 General Operations

    After the arming command is sending to AX PRO, the system will check the detector status. If the detector is in fault, you will need to choose whether to arm the system with fault. While the system is armed, the AX PRO will prompt the result in 5s, and upload the arming report. Access level of Arming The user in level 2 or 3 has the permission to arm or partly arm the system.

  • Page 96: Disarming

    Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. Early Alarm If either the intrusion or tampering alarm occurs on the enter/exit route when the AX PRO is in the status of entry delay, the AX PRO then enters the early alarm mode.

  • Page 97: Trouble Shooting

    A. Trouble Shooting A.1 Communication Fault A.1.1 IP Conflict Fault Description: IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts. Solution: Search the current available IP through ping. Change the IP address and log in again. A.1.2 Web Page is Not Accessible Fault Description: Use browser to access web pages and display Inaccessible.

  • Page 98: Alarm Information Is Not Reported To App/4200/Alarm Center

    Check the web page: whether the Hik-Connect is offline. A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center Fault Description: After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message. Solution: "Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and tamper-proof notice".

  • Page 99: Problems While Arming

    View status of zones which displays triggered/fault. Solution: Reset the detector. A.4 Problems While Arming A.4.1 Failure in Arming (When the Arming Process is Not Started) Fault Description: When the panel is arming, prompt arming fails. Solution: The panel does not enable "forced arming", and when there is a fault in the zone, the arming will fail.

  • Page 100: Failed To Send Mail During Use

    Solution: Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as shown in table 1/1. A.6.2 Failed to Send Mail during Use Fault Description: Check the panel exception log. There is "mail sending failure". Solution: The mailbox server has restricted access. Please log in to the mailbox to see if the mailbox is locked.

  • Page 101: Mail Configuration

    A.6.6 Mail Configuration Table A-1 Mail Configuration Mail Type Mail Server SMTP Port Protocols Supported Gmail smtp.gmail.com TLS/STARTTLS (TLS) Outlook smtp.office365.com STARTTLS (TLS) Hotmail smtp.office365.com STARTTLS (TLS) smtp.qq.com STARTTLS (TLSv1.2) Yahoo smtp.mail.yahoo.com STARTTLS (TLSv1.2) smtp.126.com SSL/TLS SSL/TLS/STARTTLS Sina smtp.sina.com 25/465/587 (SSL/TLS) Note About mail configuration:...

  • Page 102: Input Types

    B. Input Types Table B-1 Input Types Input Types Operations The system will immediately alarm when it detects triggering event after system armed. Instant Zone Audible Response Trigger the system sound and sounder. Voice Prompt: Zone X alarm. The system will immediately alarm when it detects triggering event after system armed.
  • Page 103 Trigger the linked device when event occurs. Link e.g. The output expander linked relays will be enabled when the AX PRO is armed. When armed: Voice prompt for fault. You can handle the fault according to the voice prompt. ● System sound for arming with Tag or keyfob.
  • Page 104 Fault event displays on client. You can handle the fault via client software or mobile client. Voice Prompt: Armed/Arming failed.

  • Page 105: Output Types

    Disarm the AX PRO delay When alarm event occurs. The After the configured output alarm output will be activated Alarm delay, disarm the AX PRO or after the configured exit/enter silence alarm delay. When alarm event occurs, the After the configured output...

  • Page 106: Event Types

    D. Event Types Table D-1 Event Types Default 1 Default 2 Default 3 (client (alarm Default 4 Event Types Custom (mobile software receiving (telephone) client) notification) center 1/2) Alarm and ×/√ √ √ √ √ Tamper Life Safety ×/√ √ √...

  • Page 107: Access Levels

    E. Access Levels Level Description Access by any person; for example the general public. User access by an operator and administrator; for example customers (systems users). User access by an installer; for example an alarm company professional. Table E-1 Permission of the Access Level Function Permission Arming...
  • Page 108 ● When the controller is bypassed, the user level 3 can login the controller without the permission assignment of the user level 2. ● The user level 4 can login the controller only when the user level 2 or level 3 has assigned permissions to the user level 4.

  • Page 109: Signalling

    F. Signalling Detection of ATP/ATS Faults ATP (Alarm Transmission Path) faults will be detected when network interface of the control panel disconnected or the transmission path to the transceiver of receiving center located in ARC blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when ATP faults are detected on both transmission paths.

  • Page 110: Sia And Cid Code

    G. SIA and CID Code Table F-1 SIA and CID Code SIA Code CID Code Description 1100 Medical Alarm 3100 Medical Alarm Restored 1130 Burglary Alarm 3130 Burglary Alarm Restored 1110 Fire Alarm 3110 Fire Alarm Restored 1121 Duress 1122 Silent Panic Alarm 3122 Silent Panic Alarm Restored...
  • Page 111 SIA Code CID Code Description 1311 Battery Fault 3311 Battery Fault Restored Overcurrent Protection 1312 Triggered Overcurrent Protection 3312 Restored Overvoltage Protection 1319 Triggered Overvoltage Protection 3319 Restored 1338 Repeater Battery Low Repeater Battery Voltage 3338 Restored 1342 Repeater Mains Power Lost Repeater Mains Power 3342 Restored...
  • Page 112 SIA Code CID Code Description 3321 Wireless Siren Connected ES (The serial number of 1341 (The serial number of output module starts from 1, output module starts from 1, of keypad starts from 101, of of keypad starts from 101, of tag reader starts from 201) tag reader starts from 201) Wireless Device Tampered...
  • Page 113 SIA Code CID Code Description 3441 Stay Arming 1452 Late to Disarm 1455 Auto Arming Failed 1570 Zone Bypassed 3570 Zone Bypass Restored 1602 Periodic Report Test 1607 Test Mode Entered 3607 Test Mode Exited 1627 Enter Programming 1628 Exit Programming 1131 Intrusion Alarm 3131...
  • Page 114 SIA Code CID Code Description PA (For distinguishing the 1120 (For distinguishing the keypad, the user number of keypad, the user number of Keypad/Keyfob Panic Alarm the keyfob starts from 901) the keyfob starts from 901) 1110 Keypad/Keyfob Fire Alarm 1454 Arming Failed 1100...
  • Page 115 SIA Code CID Code Description 1350 Wi-Fi Communication Fault 3350 Wi-Fi Connected 1344 RF Signal Exception 3344 Normal RF Signal 1350 Network Flow Exceeded 1384 Low Keyfob Battery 3384 Low Keyfob Battery Restored 1350 IP Address Conflicted 3350 Normal IP address 1350 Wired Network Exception 3350...

  • Page 116: Communication Matrix And Operation Command

    H. Communication Matrix and Operation Command Please scan the OR code for communication matrix and operation command AXPRO Communication Matrix AXPRO Operation Command User Privacy Statement ● The debug or zhimakaimen command is used to control access to the file system to ensure device security.

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