HIKVISION AX PRO DS-PWA64-L-WE User Manual
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HIKVISION AX PRO DS-PWA64-L-WE User Manual

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Summary of Contents for HIKVISION AX PRO DS-PWA64-L-WE

  • Page 1 AX PRO User Manual...
  • Page 2 INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
  • Page 3 AX PRO User Manual PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER PREVAILS.
  • Page 4 AX PRO User Manual Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Indicates a hazardous situation which, if not avoided, will or could Danger result in death or serious injury. Indicates a potentially hazardous situation which, if not avoided, Caution could result in equipment damage, data loss, performance degradation, or unexpected results.
  • Page 5 AX PRO User Manual Regulatory Information Security Grade (SG): 2 EN 50131-1:2006+A2:2017 Environmental Class (EC) : II EN 50131-3:2009 EN 50131-6:2017 Certified by Telefication EN 50131-5-3:2017 EN 50131-10: 2014 EN 50136-2: 2013 Note EN50131 compliance labeling should be removed if non-compliant configurations are used.

  • Page 6: Table Of Contents

    AX PRO User Manual Contents Chapter 1 Introduction ....................... 1 1.1 System Description ........................ 1 1.2 Specification .......................... 2 1.3 Appearance ..........................5 Chapter 2 Start Up ........................8 2.1 Initial the Device ........................8 2.2 Install the Device ........................9 Chapter 3 User Management ....................
  • Page 7 AX PRO User Manual Setup ATS in Transceiver of Receiving Center ..............76 Setup ATS in Transceiver of the Panel ................77 Signalling Test ........................78 Chapter 5 General Operations ....................80 5.1 Arming ..........................80 5.2 Disarming ..........................81 A.
  • Page 8 AX PRO User Manual A.6.6 Mail Configuration ....................86 B. Input Types .......................... 87 C. Output Types ........................90 D. Event Types ......................... 91 E. Access Levels ........................92 F. Signalling ..........................94 Detection of ATP/ATS Faults ..................... 94 ATS Category ..........................94 G.

  • Page 9: Chapter 1 Introduction

    AX PRO User Manual Chapter 1 Introduction 1.1 System Description AX Pro is a wireless alarm system designed to protect premises required for proper protection from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network, and GPRS/3G/4G LTE as the secondary transmission network. The system is applicable to the scenarios of market, store, house, factory, warehouse, office, etc.

  • Page 10: Specification

    AX PRO User Manual 1.2 Specification AX PRO 64 Series 96 Series Areas Zones Up to 64 Up to 96 Outputs Tag Readers Up to 8 Up to 8 Keypads Capacity Sounders Repeaters Keyfobs Tags Tag Reader built-in × √ Installer Administrator User...
  • Page 11 AX PRO User Manual Hik-ProConnect Service √ √ Cloud Services Hik-Connect Service √ √ Wall-Switch √ √ Relay Module √ √ Automation Smart Plug √ √ PS Type Type A Mains Input ~ 100-240V 50/60Hz 0.3A(Max) Battery Capacity 4520 mAh Battery Standby Up to 12 hrs Power Supply...
  • Page 12 AX PRO User Manual Nominal value. Actual capacity may vary slightly. The actual battery capacity for each individual device may be slightly above or below the nominal battery capacity. Removing the battery may cause damage to the device. To replace or repair the battery, please contact your installer.

  • Page 13: Appearance

    AX PRO User Manual 1.3 Appearance Front Panel Table 1-2 Front Panel Description Name Description Solid Orange: In the disarming status, the LED indicates alarm (such as panic alarm, zone alarm, tampering alarm, etc.) and fault (such as operation fault, connection fault, etc.) Note ●...
  • Page 14 AX PRO User Manual Name Description Note If the function of Arming Indicator Keeps Light is enable, the LED keeps solid blue when armed, and off when disarmed. The function does not compliant with EN standard. Flashing Red: Alarm Occurred Alarm Indicator Solid Red: Device Tampered Off: No Alarm...
  • Page 15 AX PRO User Manual Number Description Note Restart the device, the power LED flashes 3 times, and hold the reset button for 5 s. The voice prompt indicates the operation result. Press the button to switch the STA and Hotspot mode. Power Interface Power Switch Network Interface...

  • Page 16: Chapter 2 Start Up

    AX PRO User Manual Chapter 2 Start Up 2.1 Initial the Device While initial the device with Hik-ProConnector, the AX Pro should always be add to an installer account first. The installer account will invite and transfer ownership to the administrator account later after finishing all initial setup and test.

  • Page 17: Install The Device

    AX PRO User Manual A site is the place where the alarm system deployed. Create a site where the device can be added to with it’s site name and address. The owner of the site would be an end user, usually regarded as administrator.
  • Page 18 AX PRO User Manual Note ● Red Star: TAMPER Screw. It is compulsory to secure the TAMPER screw. ● No adjustments are required. ● For use within the supervised premises only. Note Check the RF signal strength before connection and peripheral device installation. You can view the RF signal strength indication on the peripheral device.

  • Page 19: Chapter 3 User Management

    AX PRO User Manual Chapter 3 User Management 3.1 User Management 3.1.1 Invite the Administrator The administrator was known as site owner in Hik-ProConnect Service. After the initial configuration finished, the installer shall invite the site owner and apply permission of site management and device configuration from the administrator account.

  • Page 20: Cancel Installer Access

    AX PRO User Manual 3.1.2 Cancel Installer Access The administrator can cancel the access authorization of the installer. 1. Enter the page More and tap Hik-ProConnect. All sites that managed by the Hik-ProConnect Service are listed on the page. 2. Tap the option button at the top-right corner of the site details page, and tap Cancel Authorization in the prompt menu.
  • Page 21 AX PRO User Manual 1. Tap the (share button) in the device list. 2. Enter the Hik-Connect account of the operator. Administrator can also select which device to be shared. A sharing message will be sent to the operator’s account, and the operator can read the message in the Hik-Connect app.

  • Page 22: Delete An Operator

    AX PRO User Manual 3.1.4 Delete an Operator Administrator user can delete an operator. 1. Enter the page More and tap Manage Sharing Settings. 2. Delete the selected operator or remove it from the device. 3.2 Access Entries The installer and operators of the AXPRO were assigned different access levels which define the system functions that an individual user can perform.
  • Page 23 AX PRO User Manual  Hik-Connect Service The Hik-Connect service can be used for end users to access and manage the devices.  Local Web Client As soon as the panel was added to the end user account on Hik-Connect Service, the Hik- Connect account can be used to login to the web client build in.

  • Page 24: Chapter 4 Configuration

    AX PRO User Manual Chapter 4 Configuration 4.1.Set-up with Hik-Proconnect 4.1.1 Use the Hik-Proconnect APP The installer can use the Hik-Proconnect to configure the AX PRO, such as activation, device enrollment etc. Download and Login the Hik-ProConnect Download the Hik-ProConnect mobile client and login the client before operating the AX PRO. Steps 1.
  • Page 25 AX PRO User Manual Add Peripheral to the AX PRO Add peripheral to the AX PRO. Steps 1. Select a site. 2. Select a control device (AX PRO). 3. Tap the + icon. – Tap Scan QR Code to enter the Scan QR code page. Scan the QR code on the peripheral. –...
  • Page 26 AX PRO User Manual and then tap Linked Areas to set the area linked to the target user. Note Only the administrator can do such an operation. Edit Keypad If the target user is a administrator, an installer, or a manufacturer, Password you can tap the target user on the user list and then tap Edit Keypad Password to set the keypad password to the target user.
  • Page 27 AX PRO User Manual ● The Tag will be displayed on the Tag page. 5. Optional: Tap a Tag to enter the Setting Page. 6. Tap Edit Icon to edit the Tag name. Note ● If you log in as an installer, skip this step. Editing Tag name is only available to administrator. ●...
  • Page 28 AX PRO User Manual System Options → Option Management to enter the page. Forced Arming If the option is enabled and there are active faults in a zone, the zone will be bypassed automatically. System Fault Report If the option is enabled, the device will report system fault automatically. Voice Prompt If the option is enabled, the AX PRO will enable the text voice prompt.
  • Page 29 AX PRO User Manual will be triggered. Wi-Fi Fault Check If the option is enabled, when the Wi-Fi is disconnected or with other faults, the alarm will be triggered. Cellular Network Fault Check If the option is enabled, when the cellular data network is disconnected or with other faults, the alarm will be triggered.
  • Page 30 AX PRO User Manual Enrollment Method In the site, tap the AX PRO and then log in to the device (if required). Tap → System → System Options → Enrollment Method to enter the page. Tap Enter the Enrollment Mode. Follow the instructions on the page to add a device.
  • Page 31 AX PRO User Manual Set Arming/Disarming Schedule Set the arming/disarming schedule to arm/disarm a particular zone automatically. In the site, tap the AX PRO and then log in to the device (if required). → Area to enter the page. Tap an area in the list, enable the area and select linked zones. Enable the auto arm/disarm function and set the auto arm time/auto disarm time.
  • Page 32 AX PRO User Manual Communication Mobile Network Enter a short description of your task here (optional). Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication → Mobile Network to enter the page. 3.
  • Page 33 AX PRO User Manual The device will push notifications when panic alarm is triggered or restored by zones, keypads or keyfobs. Medical Alarm Notification The device will push notifications when medical alarm is triggered. Gas Alarm Notification The device will push notifications when gas alarm is triggered. Fire Alarm Notification The device will push notifications when fire alarm is triggered or a user presses the fire alarm key on the keypad.
  • Page 34 AX PRO User Manual Note Set the heartbeat interval with the range from 10 to 3888000 seconds. For encryption arithmetic: The panel support encryption format for information security according to DC-09, AES-128, AES-192 and AES-256 are supported when you configure the alarm center.
  • Page 35 AX PRO User Manual operating keyboard for users. Note You can set 2 different time durations in System Options → Schedule & Timer. Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. If the zone is a delayed zone, you can set Enter delay/Exit delay parameters. Follow Zone The zone acts as delayed zone when it detects triggering event during system Entry Delay, while it acts as instant zone otherwise.

  • Page 36: User The Hik-Proconnect Portal

    AX PRO User Manual The linked area will arm after being triggered, and disarm after being restored. In the case of the tampering alarm, the arming and disarming operation will not be triggered. Disabled Zone Alarms will not be activated when the zone is triggered or tampered. It is usually used to disable faulty detectors.
  • Page 37 AX PRO User Manual For AX Pro security control panel, you can perform operations including arming/disarming area, clearing alarm, bypassing zone etc., and remotely configure the control panel on the Portal. You can also apply for PIN (required for upgrading the firmware of AX Pro) and switch the language of AX Pro.
  • Page 38 AX PRO User Manual Remotely Configure AX Pro You can click to enter the web page of the security control panel to configure the device. Note For details about security control panel configuration, see the user manual of the device. Apply for a PIN You can click →...

  • Page 39: Set-Up With Hik-Connect

    AX PRO User Manual displayed. Switch Language Note You should have applied for a PIN. You can click → to open the Language window, and then set the device language and enter the PIN. 4.2 Set-up with Hik-Connect The operator can use the Hik-Connect to control the device, such as general arming/disarming operation, and user management etc.
  • Page 40 AX PRO User Manual Download and Login the Mobile Client Download the Hik-Connect mobile client and login the client before operating the AX PRO. Steps 1. Download Hik-Connect mobile client. 2. Optional: Register a new account if it is the first time you use the Hik-Connect mobile client. Note For details, see User Manual of Hik-Connect Mobile Client.
  • Page 41 AX PRO User Manual Tag Management After adding Tags/tags to the wireless AX PRO, you can swipe the Tag to arm or disarm all the detectors added to specific area(s) of the AX PRO, and clear alarms. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.
  • Page 42 AX PRO User Manual installer, you can only add and delete users. Steps Note There are four types of users for the AX PRO, including administrator (or owner), operator, installer (or setter), and manufacturer. Different types of users have different permissions for accessing the functionality of the AX PRO.
  • Page 43 AX PRO User Manual the user list and then tap Edit Duress Password to set the duress password to the target user. Note If under duress, you can enter the duress code on the keyboard to arm and disarm area(s) and upload a duress alarm. Note ●...
  • Page 44 AX PRO User Manual Operations for All Areas ● Away: Tap Away Arming Icon to away arm all areas. When all the people in the detection area leave, turn on the Away mode to arm all zones in all areas after the defined dwell time. ●...
  • Page 45 AX PRO User Manual All alarm notifications are listed in Notification page. 2. Select an alarm and you can view the alarm details. 3. Optional: If the zone has linked a camera, you can view the playback when the alarm is triggered.
  • Page 46 AX PRO User Manual Wi-Fi Connection You can make the AX PRO connect to Wi-Fi through APP. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

  • Page 47: Set-Up With The Web Client

    AX PRO User Manual 4.3 Set-up with the Web Client Steps 1. Connect the device to the Ethernet. 2. Search the device IP address via the client software and the SADP software. 3. Enter the searched IP address in the address bar. Note When using mobile browser, the default IP Address is 192.168.8.1.

  • Page 48: Communication Settings

    AX PRO User Manual 4.3.1 Communication Settings Wired Network Settings You can set the device IP address and other network parameters. Steps Note Functions varied depending on the model of the device. 1. In the client software, select the device on the Device Management page and click , or enter the radar IP address in the address bar of the web browser and log in.
  • Page 49 AX PRO User Manual 2. Connect to a Wi-Fi. Manually Connect: Input the SSID Wi-Fi and Wi-Fi Password, select Encryption Mode and click Save.Select from Network List: Select a target Wi-Fi from the Network list. Click Connect and input Wi-Fi password and click Connect. 3.
  • Page 50 AX PRO User Manual 2. Enable Wireless Dial. 3. Set the cellular data network parameters. Access Number Input the operator dialing number. Note Only the private network SIM card user needs to enter the access number. User Name Ask the network carrier and input the user name. Access Password Ask the network carrier and input the password.
  • Page 51 AX PRO User Manual Data Used This Month The used data will be accumulated and displayed in this text box. 4. Click Save. Alarm Center You can set the alarm center's parameters and all alarms will be sent to the configured alarm center.
  • Page 52 AX PRO User Manual Note Standard DC-09 Protocol ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for uploading alarm report. *ADC-CID: The data presenting method of DC-09 is CID, which is encrypted and only for uploading alarm report.
  • Page 53 AX PRO User Manual 2. Enable the target notification. Note If you want to send the alarm notifications to the mobile client, you should also set the Mobile Phone Index, Mobile Phone Number , and check the Notification Type. Note For message notification in alarm receiving center, select the center index before settings.
  • Page 54 AX PRO User Manual Option Notification Panic Alarm Notification Medical Alarm Notification Gas Alarm Notification Fire Alarm Notification Panel Management Notification System Status Notification Detector Status Notification Wireless Device Status Notification Alarm Receiver Center 1&2 Zone alarm & Lid Opened Wireless Device Lid Opened Tamper Notification Panic Alarm Notification...
  • Page 55 AX PRO User Manual Option Notification Wireless Device Status Notification Mobile Phone Index 1 to 8 Mobile Phone Number Notification Type SMS & Voice Call Check Box Zone alarm & Lid Opened (Set Filter Time) Number of Calls Wireless Device Lid Opened Tamper Notification Mobile Phone Panic Alarm Notification...
  • Page 56 AX PRO User Manual Steps 1. Click Communication Parameters →Cloud Service Settings to enter the Hik-Connect Registration Settings page. 2. Click Communication Parameters → Guarding Vision Registration to enter the Guarding Vision Registration Settings page. 3. Check Register to Hik-Connect. Note By default, the device Hik-Connect service is enabled.
  • Page 57 AX PRO User Manual Wired Network & Wi-Fi Priority The connection priority order from high to low is: wired network, Wi-Fi, cellular data network. Wired &Wi-Fi The system will select wired network first. If no wired network detected, it will select Wi-Fi network.
  • Page 58 AX PRO User Manual 2. Slide the slider to enable ISUP protocol. 3. Select the Address Type as IP or Domain Name. 4. Enter IP address or domain name according to the address type. 5. Enter the port number for the protocol. Note By default, the port number for ISUP is 7660.

  • Page 59: Device Management

    AX PRO User Manual Universal Plug and Play (UPnP™) is a networking architecture that provides compatibility among networking equipment, software and other hardware devices. The UPnP protocol allows devices to connect seamlessly and to simplify the implementation of networks in the home and corporate environments.
  • Page 60 AX PRO User Manual 2. Select a zone and click to enter the Zone Settings page. 3. Edit the zone name. 4. Select a zone type. Instant Zone This Zone type will immediately trigger an alarm event when armed. Delayed Zone Exit Delay: Exit Delay provides you time to leave through the defense area without alarm.
  • Page 61 AX PRO User Manual Note You can set 2 different time durations in System Options → Schedule & Timer. Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. Follow Zone The zone acts as delayed zone when it detects triggering event during system Entry Delay, while it acts as instant zone otherwise.
  • Page 62 AX PRO User Manual Disabled Zone Alarms will not be activated when the zone is triggered or tampered. It is usually used to disable faulty detectors . 5. Enable Timeout Value, Silent Alarm, etc. according to your actual needs. Note Some zones do not support the function.
  • Page 63 AX PRO User Manual Note The available sounder volume range is from 0 to 3 (function varies according to the model of device). 5. Enable Enroll Wireless Sounder and set the sounder serial No. 6. Select the linked area. 7. Select to enable Alarm LED Indicator, Alarm Buzzer, Arm/Disarm LED Indicator, and Arm/Disarm Buzzer.

  • Page 64: Area Settings

    AX PRO User Manual 5. Check the Enable check box of Back-light Off Time, and set the duration of light off. 6. Select the keypad linked area. 7. Enable Enroll Wireless Keypad and set the serial No. 8. Click OK. Note ●...
  • Page 65 AX PRO User Manual Enable Auto Disarming Enable the function and set the disarming start time. The zone will be disarmed according to the configured time. Note ● The auto arming time and the auto disarming time cannot be the same. ●...

  • Page 66: Video Management

    AX PRO User Manual 4.3.4 Video Management You can add two network cameras to the AX PRO, and link the camera with the selected zone for video monitoring. You can also receive and view the event video via client and Email. Add Cameras to the AX PRO Steps 1.
  • Page 67 AX PRO User Manual Note It is recommended to use Gmail and Hotmail for sending mails. 4. Enter the receiver's information. 5. Click Receiver Address Test and make sure the address is correct. 6. Click Save. You can configure the FTP server to save alarm video. Steps 1.

  • Page 68: Permission Management

    AX PRO User Manual 2. Select a camera and set the video parameters. Stream Type Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality. Sub-Stream: It is used to transmit network and preview pictures as a video streaming with features of lower resolution, bit rate and picture quality.
  • Page 69 AX PRO User Manual 3. Set the keyfob parameters. Name Customize a name for the keyfob. Permission Settings Check different items to assign permissions. Single Key Settings Select from the drop-down list to set I key and II key's functions Combination Keys Settings Select from the drop-down list to set combination keys' functions.

  • Page 70: Maintenance

    AX PRO User Manual 4.3.6 Maintenance Test The AX PRO supports walk test function. Steps 1. Enter Project Management →Maintain →Test → to enable the function. Note Only when all the detectors are without fault, you can enter the mode TEST mode. 2.

  • Page 71: System Settings

    AX PRO User Manual Export File You can export debugging file to the PC. Steps 1. Click Maintenance → Export File to enter the page. 2. Check the check box to enable the function. 3. Click Export to save the debugging file in the PC. 4.3.7 System Settings Authority Management Set the authority options.
  • Page 72 AX PRO User Manual heartbeat is detected, the system will upload an event. Note For EN, do not switch to OFF. Arming with Fault If the option is enabled and there are active faults in a zone, the zone will be bypassed automatically when arming.
  • Page 73 AX PRO User Manual You can set the following parameters: Enable Arming When you enable the function, during the device arming procedure, the system will check the configured fault checklist. When there is fault occurred during the arming procedure, the procedure will be stopped.
  • Page 74 AX PRO User Manual the device is disarmed, the indicator will be off. Note Only -P model supports this function. Prompt Fault When Arming If the device applies EN standard, by default, the function is disabled. In this case, the device will not prompt faults during the arming procedure.
  • Page 75 AX PRO User Manual If the option is enabled, when battery is disconnected or out of charge, the device will upload events. Wired Network Fault Check If the option is enabled, when the wired network is disconnected or with other faults, the alarm will be triggered.
  • Page 76 AX PRO User Manual DST Management Click System → System Settings → DST Management to enter the Time Management page. You can enable the DST and set the DST bias, DST start time, and DST end time. Security Settings SSH Settings Enable or disable SSH (Secure Shell) according to your actual needs.
  • Page 77 AX PRO User Manual Steps 1. Click System → System Security → Locking User Settings to enter the Locking User Settings page. 2. Set the following parameters. Max. Failure Attempts If the user continuously input the incorrect password for more than the configured times, the account will be locked.
  • Page 78 AX PRO User Manual failed for the amount of configured times. Steps 1. Click System → System Security → Module Lock Settings to enter the Module Lock Settings page. 2. Select a module from the list, and click the icon. 3.
  • Page 79 AX PRO User Manual Reboot Click Reboot to reboot the device. Restore Default Settings Click Partly Restore to restore all parameters except for admin user information, wired network, Wi-Fi network, detector information, and peripheral information to default ones. Click Restore All to restore all parameters to the factory settings. Import Configuration File Click View to select configuration file from the PC and click Import Configuration File to import configuration parameters to the device.
  • Page 80 AX PRO User Manual Select file type needs to be exported. Click Export to export the file. Local Log Search You can search the log on the device. Click Project Management→ Log to enter the Local Log Search page. Select a major type and a minor type from the drop-down list, set the log start time and end time and click Filter.
  • Page 81 Login with the installer account and enter the page of the device to be upgraded. Click More Menu at the lower right side of the page, and apply a PIN.  Get PIN from HIKVISION tech-support It is better to use remote desktop to access the local web client of control panel. The PIN...
  • Page 82 AX PRO User Manual will be authorized according to the standard tech-support procedure. Firmware Upgrade Steps: 1. Click Maintenance→ Device Information to enter the page. 2. Click Remote Upgrade. 3. Enter the manufacture PIN to open the upgrade interface. 4. Click View to find the firmware file with the name digicap.dav. 5.

  • Page 83: Check Status

    AX PRO User Manual Note Both of the users and configuration information will be retained after upgrade finished. 4.3.8 Check Status After setting the zone, repeater, and other parameters, you can view their status. Click Status. You can view the status of zone, relay, sounder, keypad, Tag reader, battery, and communication.

  • Page 84: Report To Arc (Alarm Receiver Center)

    AX PRO User Manual ● Keypad: You can view keypad status, battery status, and signal strength. ● Repeater: You can view repeater working status. ● Tag Reader: You can view Tag reader status, battery status, and signal strength. 4.4 Report to ARC (Alarm Receiver Center) AX Pro wireless control panel is designed with transceiver built in following the guidance of EN 50131-10 and EN 50136-2.

  • Page 85: Setup Ats In Transceiver Of The Panel

    AX PRO User Manual Setup ATS in Transceiver of the Panel Steps: 1. Login using installer account from local web client. 2. Click Communication→ Alarm Receiving Center (ARC), and enable Alarm Receiving Center 1.  = Protocol Setting = Protocol Type —...

  • Page 86: Signalling Test

    AX PRO User Manual  = Server Setting = Address Type  — IP — Domain Name Server Address / Domain Name  Port No.  Input IP address or domain name by which the transceiver of receiving center could be reached.
  • Page 87 AX PRO User Manual Login to Receiver. Click Traffic to review all the messages received.

  • Page 88: Chapter 5 General Operations

    AX PRO User Manual Chapter 5 General Operations 5.1 Arming You can use keypad, keyfob, Tag, client software, mobile client to arm your system. After the arming command is sending to AX PRO, the system will check the detector status. If the detector is in fault, you will need to choose whether to arm the system with fault.

  • Page 89: Disarming

    AX PRO User Manual ● Backup battery exception ● Alarm receiving fault ● Sounder fault ● Low battery of the keyfob ● Others Arming with Fault While the arming is stopped with fault, user in level 2 has the permission to arm the system with fault (forced arming).

  • Page 90: Trouble Shooting

    AX PRO User Manual A. Trouble Shooting A.1 Communication Fault A.1.1 IP Conflict Fault Description: IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts. Solution: Search the current available IP through ping. Change the IP address and log in again. A.1.2 Web Page is Not Accessible Fault Description: Use browser to access web pages and display Inaccessible.

  • Page 91: Alarm Information Is Not Reported To App/4200/Alarm Center

    AX PRO User Manual Check the web page: whether the Hik-Connect is offline. A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center Fault Description: After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message. Solution: "Message push"...

  • Page 92: Problems While Arming

    AX PRO User Manual View status of zones which displays triggered/fault. Solution: Reset the detector. A.4 Problems While Arming A.4.1 Failure in Arming (When the Arming Process is Not Started) Fault Description: When the panel is arming, prompt arming fails. Solution: The panel does not enable "forced arming", and when there is a fault in the zone, the arming will fail.

  • Page 93: Failed To Send Mail During Use

    AX PRO User Manual Solution: Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as shown in table 1/1. A.6.2 Failed to Send Mail during Use Fault Description: Check the panel exception log. There is "mail sending failure". Solution: The mailbox server has restricted access.

  • Page 94: Mail Configuration

    AX PRO User Manual A.6.6 Mail Configuration Table A-1 Mail Configuration Mail Type Mail Server SMTP Port Protocols Supported Gmail smtp.gmail.com TLS/STARTTLS (TLS) Outlook smtp.office365.com STARTTLS (TLS) Hotmail smtp.office365.com STARTTLS (TLS) smtp.qq.com STARTTLS (TLSv1.2) Yahoo smtp.mail.yahoo.com STARTTLS (TLSv1.2) smtp.126.com SSL/TLS SSL/TLS/STARTTLS Sina smtp.sina.com...

  • Page 95: Input Types

    AX PRO User Manual B. Input Types Table B-1 Input Types Input Types Operations The system will immediately alarm when it detects triggering event after system armed. Instant Zone Audible Response Trigger the system sound and sounder. Voice Prompt: Zone X alarm. The system will immediately alarm when it detects triggering event after system armed.
  • Page 96 AX PRO User Manual Input Types Operations Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X fire alarm. The zone activates all the time with sound/sounder output when alarm occurs. Gas Zone Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X gas alarm.
  • Page 97 AX PRO User Manual Fault event displays on client. You can handle the fault via client software or mobile client. Voice Prompt: Armed/Arming failed.

  • Page 98: Output Types

    AX PRO User Manual C. Output Types Table C-1 Output Types Output Types Active Restore After the configured output Arming Arm the AX PRO delay After the configured output Disarming Disarm the AX PRO delay When alarm event occurs. The After the configured output alarm output will be activated Alarm...

  • Page 99: Event Types

    AX PRO User Manual D. Event Types Table D-1 Event Types Default 1 Default 2 Default 3 (client (alarm Default 4 Event Types Custom (mobile software receiving (telephone) client) notification) center 1/2) Alarm and ×/√ √ √ √ √ Tamper Life Safety ×/√...

  • Page 100: Access Levels

    AX PRO User Manual E. Access Levels Level Description Access by any person; for example the general public. User access by an operator and administrator; for example customers (systems users). User access by an installer; for example an alarm company professional. Table E-1 Permission of the Access Level Function Permission...
  • Page 101 AX PRO User Manual ● When the controller is bypassed, the user level 3 can login the controller without the permission assignment of the user level 2. ● The user level 4 can login the controller only when the user level 2 or level 3 has assigned permissions to the user level 4.

  • Page 102: Signalling

    AX PRO User Manual F. Signalling Detection of ATP/ATS Faults ATP (Alarm Transmission Path) faults will be detected when network interface of the control panel disconnected or the transmission path to the transceiver of receiving center located in ARC blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when ATP faults are detected on both transmission paths.

  • Page 103: Sia And Cid Code

    AX PRO User Manual G. SIA and CID Code Table F-1 SIA and CID Code SIA Code CID Code Description E130 Burglary Alarm R130 Burglary Alarm Restored E122 Silent Panic Alarm R122 Silent Panic Alarm Restored E780 Timeout Alarm R780 Timeout Alarm Restored E120 Panic Alarm...
  • Page 104 AX PRO User Manual SIA Code CID Code Description E100 Medical Alarm R100 Medical Alarm Restored E151 Gas Leakage Alarm R151 Gas Leakage Alarm Restored E110 Fire Alarm R110 Fire Alarm Restored E401 Disarming R401 Away Arming E403 Auto Disarming R403 Auto Arming E406...
  • Page 105 AX PRO User Manual SIA Code CID Code Description Wireless Sounder E321 Disconnected R321 Wireless Sounder Connected Wireless Detector E381 Disconnected R381 Wireless Detector Connected Wireless Detector Low E384 Voltage Normal Wireless Detector R384 Voltage Expander or Wireless Device E333 Disconnected Expander or Wireless Device R333...
  • Page 106 AX PRO User Manual SIA Code CID Code Description E306 Expander Deleted R306 Expander Added E306 Detector Deleted R306 Detector Added E306 Wireless Repeater Deleted R306 Wireless Repeater Added E306 Wireless Sounder Deleted R306 Wireless Sounder Added E130 Burglary Alarm R130 Burglary Alarm Restored E338...
  • Page 107 AX PRO User Manual...
  • Page 108 AX PRO User Manual...

This manual is also suitable for:

Ax pro ds-pwa96-m-weAx pro seriesAx pro 64 seriesAx pro 96 seriesDs-pwa64-l-weDs-pwa96-m-we

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