Troubleshooting Tables; Cd Or Dvd Drive Problems - IBM 419452u - Servers System X3250 M2 Xeon 3.0ghz Installation Manual

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms. See the Problem Determination and Service Guide on the IBM System x
Documentation CD for more detailed troubleshooting information. If you cannot find
a problem in these tables, run the diagnostic programs (see "Running the diagnostic
programs" in the Problem Determination and Service Guide).
If you have just added new software or a new optional device and the server is not
working, complete the following steps before you use the troubleshooting tables:
1. Check the system-error LED on the operator information panel (see Chapter 3,
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.

CD or DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The CD or DVD drive is not
recognized.
A CD or DVD is not working
correctly.
"Server controls, LEDs, and power," on page 27).
Action
1. Make sure that:
v All cables and jumpers are installed correctly.
v The signal cable and connector are not damaged and the connector pins are
not bent.
v All damaged parts are repaired or replaced.
v The correct device driver is installed for the CD or DVD drive.
2. Run the CD, CD-RW, or DVD drive diagnostic programs.
3. Reseat the following components:
a. CD or DVD drive
b. CD or DVD interface board cable
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive
b. CD or DVD drive interface board cable
c. CD or DVD interface board
d. (Trained service technician only) System board
1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.
Chapter 5. Solving problems
43