Troubleshooting; General Troubleshooting Information - Nokia IP290 - Security Appliance Installation Manual

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Troubleshooting

This chapter provides troubleshooting tips, problems, and solutions related to Nokia IP290
appliance installations.

General Troubleshooting Information

The information in this section relates to problems you might encounter during the Nokia IP290
appliance installation.
Appliance Not Receiving Power
Problem Power cord is not properly plugged in.
Solution Check cord. Make sure it is properly seated at both ends.
Problem Power supply not providing power.
Solution Check power source. If no power is present at the source, take appropriate action
such as inserting a new fuse or resetting circuit breaker.
Unable to Log In to the Console Port—No Error Message
Two laptop computers (using terminal emulation programs) or terminals should be able to
communicate back to back in the same way that the terminal communicates with the IP290
appliance. If this is not possible with your laptop computer or terminal, the problem is with the
terminal or cable and not with the appliance.
Problem No console connection to the IP290 appliance.
Solution For information about how to create a console connection, see
console port"
Problem Not connected with a null-modem cable.
Solution Verify that you are using a null-modem cable. For pinout information, see
connect to the console port"
Nokia IP290 Security Platform Installation Guide
on page 32.
on page 32.
"To connect to the
"To
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