Common Troubleshooting Procedures - Nokia B2 Quick Start Manual

Femtocell Multi-band SOHO

Common Troubleshooting Procedures

Issue Description and Resolution
Device has a hardware issue.
Device unable to capture GPS signal.
Without GPS signal lock, device is still
able to proceed through setup and
operate normally. You may receive
SMS or email notifications to verify
your device use address for
emergency 119 or 911 call safety.
Device connection issue with
router.
Device is unable to reach network.
Check with Internet Service Provider
on network settings. Ensure ports
UDP 500, UDP 4500 and UDP 123 are
opened.
Unable to activate the device
with network.
3G, 4G, service is not available.
Device may not be used in market
or remote disabled.
Device has reached maximum
number of active voice and data
connections for each technology.
Attempt to call again after
existing calls are terminated.
The device is overheated.
Move device to a cooler location.
Power Internet
Solid Orange Solid Orange
Any Any
Flashing or
Solid Orange
Solid Green
Flashing or
Flashing
Solid Green
Orange
Flashing or
Solid Green
Solid Green
Solid Green Solid Green
Solid Green Solid Green
Flashing Flashing
Orange Orange
10
Quick Start Guide
Status GPS
Solid Orange Solid Orange
Any
Solid Orange
Off Any
Off Any
Any
Solid or
Flashing
Orange
Any
Solid or
Flashing
Green
Any
Flashing
Green
Flashing Flashing
Orange Orange
3G 4G
Solid Orange Solid Orange
Any Any
Off Off
Off Off
Off Off
Off Off
Flashing Flashing
Green Green
Flashing Flashing
Orange Orange