AVer CAM550 User Manual
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AVer CAM550 User Manual

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CAM550
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User Manual

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Summary of Contents for AVer CAM550

  • Page 1 CAM550 — — User Manual...
  • Page 2 Warning  Hold the bottom of the camera with both hands to carry the camera. Whether the camera is connected to power or not, do not grab any part of the lens or the lens holder to carry the camera or adjust pan and tilt. ...
  • Page 3 Warning This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Caution Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.
  • Page 4 © 2023 AVer Information Inc. All rights reserved. | November 9, 2023 All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All information or...
  • Page 5 Tel: +81 (0) 3 5989 0290 テクニカル・サポート: https://jp.aver.com/technical-support Vietnam Branch Office Công ty TNHH AVer Information (Việt Nam) Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3, Thành phố Hồ Chí Minh 700000, Việt Nam Tel: +84 (0)28 22 539 21...

  • Page 6: Table Of Contents

    Ceiling Mount Installation (Optional) ................19 Secure the Cables ......................22 Get Started ........................23 Make a Video Call ......................23 Web Interface ........................24 Access the Web Interface ....................24 AVer IP Finder ......................24 PTZApp 2 ........................25...
  • Page 7 PTZApp 2 ........................... 38 Install PTZApp 2 ......................38 Open and Quit PTZApp 2 ....................38 Use PTZApp 2 with USB Devices .................. 39 Virtual Stream ........................ 46 Smart Gallery ......................... 47 EZLive ..........................48 Use AVer EZLive ......................48...

  • Page 8: Overview

    Overview Package Contents CAM550 Power Adapter & Remote Control AAA Battery (x2) Power Cord* (US only) USB 3.1 Type-B to Mini Din 9 to Mini Din 8 HDMI Cable (3m) Wall Mount Type-A Cable (3m) RS-232 Adapter Cable Bracket (x2) 46.00[1.81]...

  • Page 9: Warning

    Pan and Tilt Angle...

  • Page 10: Parts Info

    Parts Info 5 6 7 8 9 10 1. Optical Zoom Main Lens 5. Kensington Lock 2. IR Sensor 6. HDMI Port 3. AI Lens 7. USB 3.1 Type-B Port 4. Status LED 8. RS-232 In/Out Port 9. PoE Port (compatible with IEEE 802.3at) 10.

  • Page 11: Remote Control

    Remote Control Name Function 1. Camera No selection is required by default to operate the Select camera.  Camera Binding is turned off by default and all three selections can operate the camera.  To specify a number, go to Setting > Camera Binding on the web interface or in PTZ App2.

  • Page 12: Shortcuts

    14. Brightness + Increase image brightness. 15. Hang Up Shortcuts Press and Hold Turn wide dynamic range (WDR) on or off. for 2 sec Turn SmartFrame on or off. for 2 sec Change the picture-in-picutre (PiP) position when streaming for 2 sec over USB or IP.

  • Page 13: Connection

    Connection Device Connection  Use the included USB cable.  The USB 3.1 port is compatible with USB 2.0. Maximum resolution/fps for USB 2.0 and USB 3.1 ports: USB 2.0 USB 3.1 HDMI M-JPEG M-JPEG - 640x480 or - 1080p/60fps - Up to - Up to 4k/30fps - 1080p/60fps...

  • Page 14: Power Connection

    Power Connection Connect the included power adapter and power cord to a wall outlet. Or connect a CAT 5e FTP cable (not included) to the PoE Switch or Ethernet.  The PoE port is compatible with IEEE 802.3at.  When streaming over IP, use a CAT 5e FTP cable (not included) for a smooth video.

  • Page 15: Hdmi Connection

    HDMI Connection Connect with TV or monitor through the HDMI port to display camera video on the screen. Hold button for 1 second on the Remote Control to call out the screen layout option. Select the camera image layout firstly. The default is PIP1, showing optical zoom lens image as main screen and AI lens image as small view.
  • Page 16 Lens 1 The PTZ camera focuses on speaker Lens 2 Shows all participants After choosing the image layout, short press the OSD Menu button on the Remote Control and then the setting page will show up. Press right direction button to enter and configure the parameters of the camera.

  • Page 17: Rs-232 Connection

    RS-232 Connection RS-232 Pin Definition Function Mini DIN9 I/O Type Signal Description Pin # VISCA IN Output Data Terminal Ready Input Data Set Ready Output Transmit Data Input Receiver Data VISCA OUT Output Data Terminal Ready Input Data Set Ready Output Transmit Data Input...

  • Page 18: Computer/Keyboard Controller And Camera Connection

    Computer/Keyboard Controller and Camera Connection Direct Connection If users do not use AVer RS-232 adapter cable, please refer to the pin connection shown below. Mini DIN9 to DB9 Cable Camera controller Mini DIN9 Camera Camera controller, PC  1. DTR (IN) 6.
  • Page 19 Use the supplied RS-232 mini DIN9 to mini DIN8 cable RS232 mini DIN9 to mini DIN8 cable** VISCA in (Female) Mini DIN8 to DB9 cable* VISCA out (Female) Camera controller Mini DIN8 Camera controller, PC Camera 1. DCD 6. GND (IN) ...
  • Page 20 * Mini DIN8 to D-Sub9 (DB9) cable 064AOTHERBPK is an optional item. ** RS-232 mini DIN9 to mini DIN8 Cable Pin Definition Mini DIN9 Connect to AVer camera Mini DIN8 (IN) Connect to next camera Connect to camera controller or PC...

  • Page 21: Camera Cascade Connection

    Camera Cascade Connection Direct Connection If users do not use AVer RS-232 adapter cable, please refer to the pin connection shown below for cascading cameras. Total can connect up to 7 cameras. Mini DIN9 Mini DIN9 Camera 1 Camera 2 1.
  • Page 22 Connect camera with AVer mini DIN9 to mini DIN8 adapter cable. Connect the mini DIN8 female side to male mini DIN8 Visca cable (Users have to buy it in the market) and then connect AVer mini DIN9 to mini DIN8 adapter cable again to connect to next camera.

  • Page 23: Installation

    Installation  The AI lens has a 95-degree field of view but lacks ePTZ functionality.  Install the camera at a minimum height of 1.5 meters and avoid placing the camera on a table as it may obstruct the AI lens view. ...
  • Page 24 3. Then, assemble the L-mount brackets with screws (included in package). Screw size: M4 x8mm (x2) 4. After assembling the L-mount brackets, use the screws (not included) to secure the lower part of L-mount brackets on the wall. Screw For Cement wall: M4 x20mm self-tapping screws (x2) + Plastic conical anchor For Wooden wall: M4 x20mm self-tapping screws (x2)
  • Page 25 5. Pass the cables through the hole on the L-mount bracket and connect the cables to corresponding connection ports. 6. Use the remaining screws (included in package) to secure the camera on the L-mount bracket. 1/4”-20 L=7.5mm (x2) Screw:...

  • Page 26: Ceiling Mount Installation (Optional)

    Ceiling Mount Installation (Optional) Use the ceiling mount bracket to install the camera to the ceiling. Package Content Mount bracket x 1 Camera bracket x 1 Back cover x 1 Screw (M4*8) x 8 Washer x 8 Dimension Unit=mm...
  • Page 27 To mount the camera to the ceiling: 1. Drill the hole on the ceiling. Use screw to secure the mount bracket on the ceiling. Screw: 4 M6 x 50mm (Not included in package) 2. Use the supplied screws with washers to secure the camera bracket to the mount bracket.
  • Page 28 To mount the camera to the calcium silicate ceiling: 1. Please purchase support bracket for supporting camera mount bracket on calcium silicate ceiling. Then, secure the support bracket on the light steel frame structure. 2. Drill the hole on the calcium silicate ceiling. Open a hole on the calcium silicate ceiling to allow camera cables to pass through.

  • Page 29: Secure The Cables

    7. Next, secure the back cover with screws and washer. Screw: 4 M8 x 4 + 4 Washer Completed. Secure the Cables Plug in your USB cable or RS-232 cable and tighten the cable screw to secure.

  • Page 30: Get Started

    Get Started Make a Video Call The CAM550 is a plug-n-play camera. 1. Connect your CAM550 to a computer using the included USB cable. ® 2. Open your video conferencing software such as Microsoft Teams, Skype and Zoom. 3. Set the...

  • Page 31: Web Interface

    5. Enter the default password aver4321. 6. Select DHCP. 7. Click Apply. AVer IP Finder will seach for devices again and your camera’s IP address will change. 8. Double-click on your device row to access the web interface. 9. For first-time login, enter the default password aver4321. You’ll be prompted to set up a new account and password.
  • Page 32 PTZApp 2 1. Download and install PTZApp 2 to your computer from AVer Download Center. (https://www.aver.com/download-center). 2. Make sure your camera and computer are connected to the same network. 3. Double-click the PTZApp 2 icon to open PTZApp 2 in your browser.

  • Page 33: Ptz Control

    PTZ Control Overview of PTZ Control 1. Presets 0-9 7. Log Out Log out of your account and close the web 2. Preset Function Buttons interface. Save, load and clear a preset. 8. Live View 3. Add Available Presets There are 10 available presets 0-9 by default. 9.

  • Page 34: Save, Load And Clear A Preset

    Save, Load and Clear a Preset To save a preset: 1. Use the pan, tilt and zoom controls to position your camera. 2. Select Set, then a preset number to save that position. 3. Select Yes when prompted. A thumbnail of your preset will appear. Add and Delete Available Presets (Presets 10-127) There are 10 available presets 0-9 by default.

  • Page 35: Setting

    Setting Camera Item Description Tracking Mode Select a tracking mode. Refer to <Tracking Mode> for details. AI Detection Source Select a lens to perform for AI detection. Entire group must fit inside the selected lens’s field of view. Camera Moving Speed Select a camera moving speed.
  • Page 36 entering standby mode. Sleep Timer Set a duration before standby mode.  When transmitting video over USB, RTSP or RTMP, the camera won’t enter standby mode. On-Screen Menu Turn On-Screen Menu on or off.  Load Preset Off: Displays all statuses except load preset. Camera Binding No selection is required by default to use the remote to operate the camera.
  • Page 37 Image Item Description Image Flip Flip the image vertically.  When Image Flip is turned on, AI Detection Source will default to the main lens, expecting an upside down installation. Image Mirror Flip the image horizontally. Turn wide dynamic range (WDR) on or off. Flicker Decrease on IFP / Monitor Turn Flicker Decrease on IFP / Monitor on or off.

  • Page 38: Overview Of The Floating Live View

    Overview of the Floating Live View  The floating live view opens automatically on .Setting, Video Format, Network and System tabs.  To open the floating live view again after closing, click on the camera icon on top of Setting, Video Format, Network and System tabs.

  • Page 39: Tracking Mode

    Tracking Mode Frames manually using the SmartFrame button Manual Frame to frame entire group on screen once. Frames entire group on screen automatically. If no Auto Frame one is in view, the camera will default to preset 0.  The camera auto frames every time a subject enters or leaves the screen.

  • Page 40: Gesture Control

    Gesture Control  Turn on Gesture Control in the Setting tab > Gesture Control.  AI lens must be set as AI detection lens. You must be inside the AI lens field of view.  The effective distance is up to 5 meters. Gesture Description Place your hand next to your face with your palm open and facing the...

  • Page 41: Video Format

    Video Format Item Description H.264 Profile Select a profile for streaming live. IP Stream Resolution Select a resolution for streaming over IP. Frame Rate Select a frame rate. Bit Rate Select a bit rate.  To live stream on Facebook, we recommend a bit rate under 4Mbps.

  • Page 42: Network

    Network Item Description Hostname Click the pencil icon to edit a hostname. Use upper and lowercase letters and numbers. Static IP, DHCP Set up static IP or DHCP.  Deselect the circle icon to keep your network setting in DHCP.

  • Page 43: System

    System Item Description Language Select a language for the web interface. Update your camera’s firmware. Firmware Update  Auto Update: Checks and updates online.  Manual Update: Update the firmware using a file offline. Note: The camera will reboot and the connection will be lost. Please wait a few minutes and keep the power cable connected.
  • Page 44 Allow Providing of Anonymous Opt-in or opt-out of providing usage data. Usage Data Information Displays your camera information such as IP address.

  • Page 45: Ptzapp 2

    PTZApp 2 Install PTZApp 2 1. Download PTZApp 2 to your computer from the official website (https://communication.aver.com/model/ptzapp2) or AVer Download Center. (https://www.aver.com/download-center). 2. Double-click the downloaded .exe file. 3. Follow the instructions displayed on the setup wizard to install PTZApp 2.

  • Page 46: Use Ptzapp 2 With Usb Devices

    Use PTZApp 2 with USB Devices 1. Run your video application and make a video call. 2. During your video call, you can use the PTZApp 2 to pan, tilt and zoom the camera in/out and enable/disable the WDR, brightness, and sharpness feature. 3.
  • Page 47 Choose “USB device” and connect CAM550 to PC/laptop with USB cable When the camera is detected, the product card will show up. Set up IP address. The camera default IP address is 192.168.1.168. Click pencil icon ( ) to edit IP address.
  • Page 48 Language: Select desired language and click the check icon to confirm the selection.  Hotkey Control: User can control the camera by using keyboard. This is a general list for all AVer USB Cameras. Backlight control equals to WDR function in CAM550.
  • Page 49 Information: Click the drop-down triangle icon to review the information of camera. To minimize the information, click the triangle or the bottom area of the information icon. Camera: Click the camera icon to view the camera live view. IP address is displayed as well. Click the X icon to close the camera live view.
  • Page 50  Full Screen: PTZApp 2 can switch to full screen mode. Click “ ” icon and video screen will switch to full screen mode. In full screen mode, user can use direction panel to control camera direction. Click “ ” icon to go back to normal screen view.
  • Page 51  People Count and Stream Interval: Click the icon to show people count number and stream interval. Click the icon to hide the stream interval.  Control Panel: To control the camera direction, zoom in and out during your video call.
  • Page 52 Setting: Click “Setting” button to set up parameters of the camera and speakerphone. Click arrow icon to leave the Setting page.  PTZ Control: Use control panel to set up preset positions. Most settings are the same as those on the web interface. Refer to <PTZ Control>...

  • Page 53: Virtual Stream

    3. Go to Virtual Stream > click Start on your camera card. 4. Enter the RTSP password when prompted, if any. 5. Open your video conferencing software. Choose AVer USB VCam as the video source, not your camera model name.

  • Page 54: Smart Gallery

    2. Go to Smart Gallery > click Start on your camera card. 3. Select a layout. 4. Open your video conferencing software. Choose AVer USB VCam as the video source, not your camera model name. To stop using Smart Gallery:...

  • Page 55: Ezlive

    EZLive Please go to http://www.aver.com/download-center to download the AVer EZLive software. After downloading, double-click on the file and follow the on-screen instructions to complete the installation. Use AVer EZLive During a video call, EZLive can help user to do: (1) Camera ePTZ (2) Volume control for the speaker connected (3) Capture camera’s still images...

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