AVer CAM550 User Manual
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CAM550
User Manual

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Summary of Contents for AVer CAM550

  • Page 1 CAM550 User Manual...
  • Page 2 Federal Communications Commission Statement NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
  • Page 3 © 2022 AVer Information Inc. All rights reserved. All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All information or specifications are subject to change without prior notice.
  • Page 4 WARNING  To reduce risk of fire or electric shock, do not expose this appliance to rain or moisture. Warranty will be void if any unauthorized modifications are done to the product.  Do not drop the camera or subject it to physical shock. ...
  • Page 5 Tel: +81 (0) 3 5989 0290 テクニカル・サポート: VCInfo.JP@aver.com Vietnam Branch Office Công ty TNHH AVer Information (Việt Nam) Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3, Thành phố Hồ Chí Minh 700000, Việt Nam Tel: +84 (0)28 22 539 211...
  • Page 6: Table Of Contents

    Contents Package Contents ................1 Product Introduction ................. 2 Overview ..................2 LED Indicator ................3 Remote Control ................4 Pan and Tilt Angle ..............8 Installation ..................9 Device Connection ..............9 Power Connection ..............11 HDMI Connection ..............12 RS232 Connection ..............
  • Page 7 First Time Login ............... 31 Live Screen Operation ............. 32 Set Up the Preset ..............33 User can set 10 preset positions..........33 Camera Settings ..............35 Tracking Mode ..............35 Framing Speed ..............38 Framing Size ..............38 Gesture Control ..............
  • Page 8 Saturation ................44 RS232 Settings ..............45 Video Format Settings ............. 46 H.264 Profile ..............46 IP Stream Resolution only ..........46 Frame Rate ................ 47 Bit Rate ................47 RTSP ................. 47 RTMP ................48 Network Settings ..............49 DHCP ................
  • Page 9 Time Correction Mode ............55 Information ................. 56 PTZApp 2 ..................57 Install PTZApp 2 ..............57 Use PTZApp 2 with USB Devices ..........57 Use PTZApp 2 with a Virtual Stream ........65 EZLive .................... 67 Use AVer EZLive ..............67...
  • Page 10: Package Contents

    Type-A Cable (5m) Cable Mount 10m/20m/30m Ceiling Mount** *Optional Accessories will vary depending on the country where it is sold. **This is a dual lens camera and doesn’t support upside down installation. To mount on ceiling, please purchase ceiling mount from AVer.
  • Page 11: Product Introduction

    Product Introduction Overview 5 6 7 8 9 10 Optical Zoom Lens HDMI Port** IR Sensor USB 3.1 Type B Port AI Lens* RS232 In/Out Port Status LED PoE Port*** Kensington Lock DC 12V Power Jack * AI Lens: Users can see AI lens preview image in PTZApp 2, IP web page or HDMI out to check camera installation location.
  • Page 12: Led Indicator

    LED Indicator Solid blue: Power on Solid red: Start-up Solid orange: Only power cable connected Solid blue: Video on Solid white: USB cable is connected but camera doesn’t have any streaming out Gesture control Blue light blinks for 2 seconds: Successfully wake up gesture control function by any valid gesture command.
  • Page 13: Remote Control

    1. Camera Select One remote can control up to 3 AVer VC/CAM/VB series cameras. You can use AVer PTZApp 2 or IP web page to set numbers associated with each camera, and then select which camera you would like to control using the remote.
  • Page 14 the screen while using HDMI out function. Once the framing process is done, it will disappear. If you don’t want to see the icon display, please go to PTZApp 2, find “On Screen Menu” function and select “Off”. [Notes]  Default is Manual Framing. SmartFrame deploys face and body detection technology.
  • Page 15 5. Zoom In/Out Increase/Decrease the camera zoom. 6. Preset The Preset button on the remote serves 2 functions. To Save a Preset – Move camera to desired position. Press and hold the preset button until you receive the save message on the screen. Select preset position button 0-9 to store the current camera position.
  • Page 16 8. Brightness - Decrease the brightness of the video image. 9. Call/Answer Answer a call or start a call. Not supported for CAM550. 10. Enter Click the button to show current AI mode while using HDMI out function. 11. Mute/Un-mute Mute/Un-mute the speakerphone.
  • Page 17: Pan And Tilt Angle

    Pan and Tilt Angle...
  • Page 18: Installation

    Connect the power to the CAM550; power indicator will light up and camera head will rotate. Install PTZApp 2 on laptop or PC that is connected with CAM550. The app can be used to adjust and setup the parameters of the camera (refer to the section of PTZApp 2).
  • Page 19 [Note]  Use the USB 3.1 cable included in the package.  CAM550 has the USB 3.1 port which is USB 2.0 compatible. Maximum resolution/fps for USB 2.0 and USB 3.1 port are shown below. USB 2.0 USB 3.1 HDMI...
  • Page 20: Power Connection

    Power Connection The power supply can be plugged into the wall outlet or drawn from PoE switch (Ethernet). Wall outlet [Note] To ensure stability of IP video streaming, please use CAT 5e FTP cable (not included).
  • Page 21: Hdmi Connection

    HDMI Connection Connect with TV or monitor through the HDMI port to display camera video on the screen. Hold button for 1 second on remote control to call out the screen layout option. Select the camera image layout firstly. The default is PIP1, showing optical zoom lens image as main screen and AI lens image as small view.
  • Page 22 Lens 1 The PTZ camera focuses on speaker Lens 2 Shows all participants After choosing the image layout, short press the OSD menu button and then the setting page will show up. Press right direction button to enter and configure the parameters of the camera. Short press the OSD button twice or hold it for 1 sec.
  • Page 23: Rs232 Connection

    RS232 Connection  Camera RS232 Port Pin Definition Mini DIN9 Function I/O Type Signal Description PIN # Output Data Terminal Ready Input Data Set Ready VISCA IN Output Transmit Data Input Receiver Data Output Data Terminal Ready Input Data Set Ready VISCA OUT Output Transmit Data...
  • Page 24 Computer/Keyboard Controller and Camera Connection Direct Connection If users do not use AVer RS232 adapter cable, please refer to the pin connection shown below. Mini DIN9 to DB9 Cable Camera controller Camera Camera controller or PC (Mini DIN9) (DB9) 1. DTR (IN) 1.
  • Page 25 Use the supplied RS232 mini DIN9 to mini DIN8 cable RS232 mini DIN9 to mini DIN8 cable** VISCA in (Female) Mini DIN8 to DB9 cable* VISCA out (Female) Camera controller Camera controller or PC Camera (DB9) (Mini DIN8) 1. DCD 1.
  • Page 26 * Mini DIN8 to D-Sub9 (DB9) cable 064AOTHERBPK is an optional item. ** RS232 mini DIN9 to mini DIN8 Cable Pin Definition Mini DIN9 Connect to AVer camera Mini DIN8 (IN) Connect to next camera Connect to camera controller or PC...
  • Page 27  Camera Cascade Connection Direct Connection If users do not use AVer RS232 adapter cable, please refer to the pin connection shown below for cascading cameras. Total can connect up to 7 cameras. Camera 1 Camera 2 (Mini DIN9) (Mini DIN9) 1.
  • Page 28 Connect camera with AVer mini DIN9 to mini DIN8 adapter cable. Connect the mini DIN8 female side to male mini DIN8 Visca cable (Users have to buy it in the market) and then connect AVer mini DIN9 to mini DIN8 adapter cable again to connect to next camera.
  • Page 29: Wall Mount Installation

    Wall Mount Installation 1. Use the drilling paper included in the package to drill the holes in the wall where the user wants to mount the camera. 46.00[1.81] Ø 5.50[Ø 0.22] 51.00[2.01] P/N: 303AU340-AGR 2. Use the screws (not included) to secure the L-mount bracket on the wall.
  • Page 30 3. Then, assemble the L-mount brackets with screws (included in package). Screw size: M4 x8mm (x2) 4. After assembling the L-mount brackets, use the screws (not included) to secure the lower part of L-mount brackets on the wall. Screw For Cement wall: M4 x20mm self-tapping screws (x2) + Plastic conical anchor For Wooden wall: M4 x20mm self-tapping screws (x2)
  • Page 31 5. Pass the cables through the hole on the L-mount bracket and connect the cables to corresponding connection ports. 6. Use the remaining screws (included in package) to secure the camera on the L-mount bracket. 1/4”-20 L=7.5mm (x2) Screw:...
  • Page 32: Ceiling Mount Installation (Optional)

    Ceiling Mount Installation (Optional) You can use the optional ceiling mount accessories to mount the camera to the ceiling. Package Content Mount bracket x 1 Camera bracket x 1 Back cover x 1 Screw (M4*8) x 8 Washer x 8 Dimension Unit=mm...
  • Page 33 To mount the camera to the ceiling: 1. Drill the hole on the ceiling. Use screw to secure the mount bracket on the ceiling. Screw: 4 M6 x 50mm (Not included in package) 2. Use the supplied screws with washers to secure the camera bracket to the mount bracket.
  • Page 34 To mount the camera to the calcium silicate ceiling: 1. Please purchase support bracket for supporting camera mount bracket on calcium silicate ceiling. Then, secure the support bracket on the light steel frame structure. 2. Drill the hole on the calcium silicate ceiling. Open a hole on the calcium silicate ceiling to allow camera cables to pass through.
  • Page 35 7. Next, secure the back cover with screws and washer. Screw: 4 M8 x 4 + 4 Washer Completed.
  • Page 36: Secure The Cables

    Secure the Cables The USB and RS232 cables have a screw on the cable for securing cable on the camera. Install the cable first and tighten the screw to secure the cable. [Note] Make sure the cable is well connected to the connector on the camera before securing the cable.
  • Page 37: Operating The Camera

    Wirecast, XSplit, etc.) on your PC or laptop. Set the CAM550 camera as the primary camera for your video application (refer to your video application user guide). You can now make your call. [Note] The CAM550 is a plug-and-play conference camera. The system requires no special drivers, but we do recommend installing the PTZApp 2 for a better user experience.
  • Page 38 Click pencil icon ( ) to edit IP address**. Click weblink icon ( to launch Chrome page. Please enter the password (default password is aver4321). User will be asked to set a new account and password. (Please enter PTZApp 2 to reset password back to default while password is forgotten.) After editing IP address, user can access web settings of the camera with only Ethernet cable connection.
  • Page 39 ** To support IP address changes in groups, user can download AVer IP Finder app. 1. Download the IP Finder from https://www.aver.com/download-center (Global & European Headquarters) or https://www.averusa.com/business/support/ (USA). 2. Run the IP Finder. 3. Click “Search”, and all available devices will be listed on the screen.
  • Page 40: Web Settings

    Web Settings CAM550 supports Ethernet connection; users can enter the IP address into the web browser to connect to the camera for detail settings. First Time Login To find the IP address of the camera, please refer to “Make a connection through the Browser”...
  • Page 41: Live Screen Operation

    Live Screen Operation User can control the camera direction, zoom in/out, and preset selection. [Notes]  The system will force the previous login to log out, when there is a second login. If the web page is idle without any request for more than 4 hours, user will be logged out. ...
  • Page 42: Set Up The Preset

    Set Up the Preset User can set 10 preset positions. In live screen, use ▲ , ▼ , ,  and zoom in/out buttons to adjust the camera screen view to desired position. Select “Set” button and click on the preset number to save the preset. The system will capture the preset screen view and display in preset number frame.
  • Page 43 After setting up the preset positions, you can start performing the function. Select the “Load” button and then click on the preset numbers, the live screen will move to the preset screen view.
  • Page 44: Camera Settings

    Camera Settings The video icon is to turn on camera live view while adjusting any settings. Click the icon to show/hide people count number & Click the icon to hide stream interval. people count and the time IP icon shows interval of enabling the live the IP address streaming of the camera.
  • Page 45: Tracking Mode

    Tracking Mode Select Setting > Camera > Tracking Mode > Off, Manual Frame, Auto Frame, or Preset Framing.  Off: Tracking mode is disabled.  Manual Frame: User one-click SmartFrame button and camera will adjust view angle to fit all participants in screen.
  • Page 46 If more than 2 presets areas are touched by 2 persons, camera will go to preset 1. The priority is preset 1>preset2> preset 3….>preset 9 Overlap beginning & end of each zone Separate preset area setting Overlap preset area setting [Note] CAM550 frames people in masks or any facial profile up to 7~10 meters away!
  • Page 47: Framing Speed

    Framing Speed Select Setting > Camera > Framing Speed > Slow Speed, Middle Speed, or High Speed(default). When in auto framing or preset framing mode, camera will automatically frame people if they stand still without moving for 1~5 seconds.  Slow Speed: camera starts to frame people if they don’t move for 5 seconds.
  • Page 48: Gesture Control

    Gesture Control Enable gesture control allows user to use hand to control camera for turning on/off tracking function, zooming in/out. Click “?” icon to show gesture control list on screen. [Note] The effective distance is up to 5-meter away from the camera. Turn on gesture control function first.
  • Page 49 Turn off tracking function before doing zoom in/out function. Zoom Out You have to be in the view of PTZ lens. Place a fist with palm facing the camera on the side of the face for 2~3 seconds to activate the zoom out.
  • Page 50: Sleep Position

    With multiple cameras connection, users can set each camera to buttons 1 to 3 on the remote control. Select Setting > Camera > Camera Binding > Camera1, Camera2, or Camera3. [Note] When camera binding is off, press camera 1, 2, or 3 button on the remote control can control all the AVer USB camera nearby you.
  • Page 51: Hdmi Screen Layout

    Save Preset Enable/disable “save preset” function. When applicable, IT personnel can limit end-user access to change preset points by locking “save preset” function and switching this function off. When off, user can’t save preset points via IR remote, Hot key, VISCA, and webpage. Select Setting >...
  • Page 52: Image Settings

    Image Settings Frequency Select the frequency of the camera. Select Setting > Image > Frequency > 50 HZ or 60 HZ. Main Lens 1/AI Lens 2 Select Main Lens 1 or AI Lens 2 to setup lens’ parameters – White Balance, Noise Reduction, Brightness, Sharpness, and Saturation.
  • Page 53: Brightness

    Brightness Adjust the value of brightness. Select Setting > Image > Brightness > 1 ~ 9. Sharpness Adjust the value of sharpness. Select Setting > Image > Sharpness > Off, Low, Middle, or High. Saturation Adjust the value of saturation. Select Setting >...
  • Page 54: Rs232 Settings

    Enlarge Total Zoom Up To 24x Enable/Disable enlarge zoom up to 24x. The default is 18x. RS232 Settings When CAM550 connects with PTZ camera controller through the RS232 port, please setup ADDR, Baud Rate, Protocol, and Visca Over IP settings. Select Setting > RS232.
  • Page 55: Video Format Settings

    Video Format Settings H.264 Profile While in live broadcasting, user can choose preferable profile to get best streaming quality. Select Video Format > H.264 Profile > Baseline Profile or High Profile. IP Stream Resolution only Set up the resolution for IP stream. Not supported for USB video stream. Select Video Format >...
  • Page 56: Frame Rate

    Frame Rate Set up the frame rate value. Select Video Format > Frame Rate > 60 FPS, 30 FPS or 15 FPS. Bit Rate Set up the bit rate value. Select Video Format > Bit Rate > Auto, 512 Kbps, 1 Mbps, 2 Mbps, 4 Mbps, 8 Mbps, 16 Mbps, or 32 Mbps.
  • Page 57: Rtmp

    RTMP Set up for uploading the camera’s live view to the broadcasting platform (e.g. YouTube). Select Video Format > RTMP. 1. Locate the RTMP server URL and stream key from the broadcasting platform and enter in Server URL and Stream Key fields. 2.
  • Page 58: Network Settings

    Network Settings DHCP Enable DHCP function. Select Network > DHCP. A message is shown and clicks Continue to confirm. Static IP Assign a fixed IP address to the camera. 1. Select Network > Static. 2. Click pencil icon and enter the IP Address, Gateway, NetMask, and DNS in the corresponding fields.
  • Page 60: System Settings

    Update the camera’s firmware. Select System > FW Update > Auto Update or Manual Update.  Auto Update: The system will check firmware version from AVer server and request to update.  Manual Update: To update the firmware from specific location.
  • Page 61: Factory Default

    Factory Default Reset the camera back to factory default setting. 1. Select System > Factory Default > Reset. 2. User can choose to keep current IP address/Web access password or back to default. 3. Select Continue to reset back to factory default. [Note] When factory default is activated, the password of Webpage login will not be set to default.
  • Page 62: Change Password

    Change Password Change the web login password. The default password is “aver4321”. 1. Select System > Change Password > Change WEB Access Password. 2. Enter the old account and password. Select Continue. 3. Enter the new account and password. Select Continue to save the new setting. 4.
  • Page 63: Ssl Certificate

    SSL Certificate Import the SSL certificate from specific location. 1. Select System > SSL Certificate > Import. 2. Select the type by clicking “+”. 3. Direct the file location. 4. Select Import. [Note] If you want to disable SSL certificate function, please use PTZApp 2 to switch off this function. Date Format Select the date format.
  • Page 64: Time Correction Mode

    Time Correction Mode Adjust time automatically or manually. Select System > Time Correction Mode > Auto or Manual.  Auto: The system time will be set by NTP server on the network. Click the pencil icon of NTP Server and enter the URL of NTP server. Select the Time Zone. Select NTP Update to save setting.
  • Page 65: Information

    Information Display the information of Model Name, Firmware Version, Serial Number, IP Address, and MAC Address. Select System > Information.
  • Page 66: Ptzapp 2

    PTZApp 2 In PTZApp 2, user can change the IP address setting of CAM550, configure the parameters of the camera, set up AI tracking functions and some advanced image settings, pan, tilt, and zoom the camera. Install PTZApp 2 Please go to https://www.aver.com/download-center...
  • Page 67 Choose “USB device” and connect CAM550 to PC/laptop with USB cable When the camera is detected, the product card will show up. Set up IP address. The camera default IP address is 192.168.1.168. Click pencil icon ( ) to edit IP address.
  • Page 68  Language: Select desired language and click the check icon to confirm the selection.  Hotkey Control: User can control the camera by using keyboard. This is a general list for all AVer USB Cameras. Backlight control equals to WDR function in CAM550.
  • Page 69 Information: Click the drop-down triangle icon to review the information of camera. To minimize the information, click the triangle or the bottom area of the information icon. Camera: Click the camera icon to view the camera live view. IP address is displayed as well. Click the X icon to close the camera live view.
  • Page 70 Full Screen: PTZApp 2 can switch to full screen mode. Click “ ” icon and video screen will switch to full screen mode. In full screen mode, user can use direction panel to control camera direction. Click “ ” icon to go back to normal screen view. The resolution of full screen mode is 1080p/ 30fps.
  • Page 71  People Count and Stream Interval: Click the icon to show people count number and stream interval. Click the icon to hide the stream interval.  Control Panel: To control the camera direction, zoom in and out during your video call.
  • Page 72 Setting: Click “Setting” button to set up parameters of the camera and speakerphone. Click arrow icon to leave the Setting page.  PTZ Control: Use control panel to set up preset positions. Since most of operations are the same as web page, refer to Set Up the Preset section (pages 33) for detailed setup.
  • Page 73 10. PTZApp 2 Quit & Restore: To quit the application, right-click the icon on the system tray and select “Quit”. If you can’t launch PTZApp 2 right after installation, please right –click the icon and choose “Restore”.
  • Page 74: Use Ptzapp 2 With A Virtual Stream

    Use PTZApp 2 with a Virtual Stream With this function, you can have a virtual meeting with only Ethernet connection and get rid of USB cable connection. Make sure the camera is connected with Ethernet and under the same subnetwork as the meeting room PC (e.g.
  • Page 75 Virtual Stream technology uses an RTSP stream. If you set a password for RTSP, you will be asked to provide that password while enabling this function. Launch VC software (e.g. Zoom, Teams, Skype) and choose AVer USB VCam as the video source to start collaborating.
  • Page 76: Ezlive

    EZLive Please go to http://www.aver.com/download-center to download the AVer EZLive software. After downloading, double-click on the file and follow the on-screen instructions to complete the installation. Use AVer EZLive During a video call, EZLive can help user to do: (1) Camera ePTZ (2) Volume control for the speaker connected (3) Capture camera’s still images...

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