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mediation, eligible customers may present
their case to an impartial third-party
arbitrator at an informal hearing. The
arbitrator will render a decision
in
your
case, which you may accept or reject. If
you accept a valid arbitrator decision. G M
will be bound by that decision. The entire
dispute settlement process should
ordinarily take about 40 days from the
time you file your complaint to the time a
decision is rendered (or 47 days if you did
not first contact your dealer or Chevrolet).
We encourage you to use this program
before or instead of resorting to the
courts. We believe
it
offers advantages
over courts in most jurisdictions because
it is
fast. free of charge, and informal
(lawyers are not usually present, although
you may retain one at your expense if you
choose). Arbitrators make decisions based
on the principles of fairness and equity.
and are not required to duplicate the
functions of courts by strictly applying
state or federal law. If you wish to go to
court. however, we
do
not require that
you first file a claim with
BBB
AUTO
LINE** unless state law provides
otherwise. Whatever your preference may
be, remember that if you are unhappy
with the results of
BBB
AUTO LINE, you
can still go to courl because an
arbitrator's decision is binding on GM but
not on you, unless you accept
it.
Eligibility is limited by vehicle
age/mileage and other factors. For further
information concerning the program, call
the
B B B
at 1-800-955-5100.
You
may
also call the Chevrolet Customer
Assistance Center.
'%This program may not be available in
all states. depending on state law.
Canadian owners refer to your
warranty booklet.
**Some states may require that you file a
claim with
BBB
AUTO LINE before
resorting to state-operated procedures
(including court).
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