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Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet.
Normally, any concerns with the sales
transaction or the operation of your
vehicle will be resolved by your dealer's
Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be
taken:
STEP ONE: Discuss your concern with a
member of dealership management.
Complaints can often be quickly resolved
at that level. If the matter has already
been reviewed with the Sales, Service, or
Parts Manager, contact the owner of the
dealership or the General Manager.
STEP TWO:
If after contacting a
member of Dealership Management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Chevrolet Customer
Assistance Center by calling
1-800-222- 1020. In Canada, contact
GM of Canada Customer Assistance
Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French). In Mexico,
call (525) 254-3777. In Puerto Rico or
U.S.
Virgin Islands, call 1-809-763- 13 15.
In all other overseas locations, contact
GM International Export Sales in
Canada by calling 1-4 16-644-4 1 12.
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
number
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of the instrument panel and visible
through the windshield.)
Dealership name and location
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