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Cuslomer Assistance Information
GM Participation in
Better Business Bureau
MediationlArbitration
Program*
General Motors reserves the right to
change eligibility limitations and/or to
discontinue its participation in this
program,
Our experience has shown that the
Customer Satisfaction Procedure
described earlier in this part has been very
successful in achieving customer
satisfaction. However, if you have
not
been substantially satisfied, Chevrolet
wants you to be aware of GM's voluntary
participation
in
a no-charge
mediation/arbitration program called BBB
AUTO LINE. This progmm is
administered by the Council of Better
Business Bureaus through local Better
Business Bureaus. The program can
resolve individual disputes involving
vehicle repairs and the interpretation of
your New Vehicle Limited Warranty.
We prefer that you not resort to BBB
AUTO LINE until after a final decision is
made under the Customer Satisfaction
Procedure. However, you may file a claim
at any time by contacting your local
Better Business Bureau (BBB)
at
the
following toll-free number:
1-800-955-5
100. For further information
about filing a claim.
you
may also write
to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington. VA 22203
In order
to
file a claim, you will have to
provide your name and address, the
vehicle identification number (VIN) of
your vehicle. and a statement of the
nature of your complaint. BBB staff may
try to help resolve your dispute through
mediation. If mediation is not successful.
or if you do not wish to participate i n
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