Mircom TX3 Series Administrator's Manual
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Mircom TX3 Series Administrator's Manual

Mircom TX3 Series Administrator's Manual

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TX3 Series
Company Confidential - For Internal Use Only - Mircom Technologies Ltd. & Affiliates ("Mircom")
This information is confidential and the exclusive property of Mircom. It is intended for internal use and only for the purposes
provided, and may not be disclosed to any third party without prior written permission from Mircom.
MiConnect Administrator Manual
Version 0
LT-6793
Copyright May 2025
MiConnect Administrator Manual
1

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Summary of Contents for Mircom TX3 Series

  • Page 1 Company Confidential - For Internal Use Only - Mircom Technologies Ltd. & Affiliates ("Mircom") This information is confidential and the exclusive property of Mircom. It is intended for internal use and only for the purposes provided, and may not be disclosed to any third party without prior written permission from Mircom.
  • Page 2 Copyright May 2025 Mircom Inc. All rights reserved. MiConnect Administrator Manual Version 0 Microsoft, MS-DOS, Windows, and Windows 2000/NT/XP/Vista/7/8/10 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mircom 25 Interchange Way Vaughan, Ontario L4K 5W3 905.660.4655...

  • Page 3: Table Of Contents

    Table of Contents Introduction MiConnect MiEntry Mircom SIP Service Additional Documentation Terms Administrators Dashboard Account(s) Child Accounts Locations Devices Residents Inventory Reporting Configuration Warranty and Warning Information Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 4: List Of Figures

    Figure 21. Edit Contact Figure 22. Add a Vendor - Invoices Figure 23. Event Log Report Figure 24. Billing Report Figure 25. DID Report Figure 26. Roles & Permissions Figure 27. New Role Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 5: Introduction

    The portal is for Mircom dealers and their customers such as building managers and resellers. MiEntry Mircom’s MiEntry is an app for Android and iOS that provides SIP voice and video calling with TX3 voice entry products. MiEntry allows residents to verify the identity of their guests with live video and audio.

  • Page 6: Additional Documentation

    The VoIP adapter is a simple plug and play device that automatically makes all the required connections. A Mircom SIP Service subscription is required for activation. 1.3.2...

  • Page 7: Terms

    SIP Password: Every SIP client has a password for registering with the SIP server. TCP/IP: The group of protocols that specify how computers communicate with each other over the Internet. VOIP: Voice over IP. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 8: Administrators

    Different user roles (for example dealers, building managers, resellers) may have different permissions. On the MiConnect portal, click Administrators in the upper right. The Admin page appears. Figure 1. Dashboard (Administrators) Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 9: Dashboard

    The Account window appears. Figure 3. Add new account Fill out these fields. The fields with asterisks are mandatory. • Company Name* • Company Number (Assigned by Mircom) • Dealer Number (Assigned automatically when saved) Confidential: for Internal Use Only, Mircom Technologies Ltd.
  • Page 10 Devices, Residents, Delegates, and Child Accounts tabs. You can also access these features when you click on an existing saved account. You can also delete the account by clicking the Remove Account button. Confidential: for Internal Use Only, Mircom Technologies Ltd.
  • Page 11 System Roles (select one or all) • Super Administrator (Mircom Admin Staff Only) • Administrator • Installer • Property Manager • Reseller • Tech Support • Mircom Tech Support • Outside Tech (View Only) • API Access Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 12: Figure 4. Existing Accounts

    To edit a user, click a user, then follow the instructions in section 2.2.2. To add a user, click Add New User at the bottom of the screen, then follow the instructions in section 2.2.2. Confidential: for Internal Use Only, Mircom Technologies Ltd.
  • Page 13 Click the Delegates tab to view delegates for this account. Note: You cannot invite delegates from this screen. To edit a delegate, click the Edit button to the right. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 14: Child Accounts

    In the Accounts screen, click the Child Accounts tab to view child accounts for this account. To edit a child account, click the child account you want to edit. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 15: Figure 6. Edit Child Account

    Status: Select Active, Suspend, or Closed. • Account Level • Parent Account • MiEntry Provider • PSTN Provider • Approved: An administrator must approve every child account. Click the Save Changes button to save your changes. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 16: Figure 7. Edit User

    Click the Users tab to view users and add new users to this child account. Click the user you want to edit. The Edit User screen appears. Figure 7. Edit User The fields that can be edited are: • Account Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 17: Figure 8. New User

    Click the Add New User button at the bottom of the list of users. The New User screen appears. Figure 8. New User Provide the following information: • Account: Select the child account this user is for Confidential: for Internal Use Only, Mircom Technologies Ltd.
  • Page 18 To edit a delegate, click the Edit button to the right. See section 2.2.8. 2.3.7 Remove a child account In the Edit Child Account screen (Figure 6), click the Remove Account button at the bottom. Click OK. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 19: Locations

    Click the Installed Devices tab, then click a device to edit it (section 2.5.3), or click Add New Device (section 2.5.1). Click the Residents tab, then click Add New Resident and follow the instructions in section 2.6.1. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 20: Figure 10. Prices

    MiVision. See LT-6679 MiVision Manual. Select Enabled or Disabled for the status. • Activated: When the license is activated (by pasting the Site License Key into MiVision), the activation date appears here. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 21: Devices

    Click a location to edit it. The procedure for editing a location is the same as adding (section 2.4.1). Devices You can add devices to an account and a location. This helps keep track of which devices are installed in which buildings. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 22: Figure 14. Add New Device

    • Label (type a descriptive label for the device) • Status (Select from Active, Suspended, Disabled. If a device is suspended, it will not be added to the billing report.) • Ownership (Select from Owned and Leased) Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 23: Figure 15. Register Multiple New Devices

    • Serial Number and MAC Address* (Enter the serial number and MAC address for each device. TX3 Touch devices do not require MAC addresses) Click Save Changes. 2.5.3 Edit Existing Device Click Devices > Existing Devices from the top menu panel. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 24: Figure 16. Existing Devices

    Devices The list of existing devices appears. Figure 16. Existing Devices To filter the list, click one of the menus at the top: Account, Type, Location, MAC / Serial. Confidential: for Internal Use Only, Mircom Technologies Ltd.
  • Page 25 This is the last time that the device has called the provisioning server. The Last Communication device calls the provisioning server every 30 minutes. The time zone of the location where the Timezone device is installed. Device Lock Confidential: for Internal Use Only, Mircom Technologies Ltd.
  • Page 26 Load Device display information on the HT801/ Information HT802. Date Sold Select the date the device was sold. Date Leased Select the date the device was leased. Notes Any notes for the device. Confidential: for Internal Use Only, Mircom Technologies Ltd.
  • Page 27 TX3 Configurator before the TX3 device SIP Password can make VOIP calls. See LT-995 TX3 System Configuration and SIP Domain Administration Manual. SIP Proxy Domain Confidential: for Internal Use Only, Mircom Technologies Ltd.
  • Page 28 If you reset a device’s password, it can take up to 30 minutes for the change to take effect. You can restart the device to force the change to take effect immediately. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 29: Residents

    Click the Residency tab, then click the Add Resident to Building button. Fill out these fields. • Building • Unit • Primary Residence (Select if this building is the resident’s primary residence) Click the Add Residency button. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 30: Inventory

    Inventory is a list of devices and vendors. 2.7.1 Inventory Click Inventory in the top panel, then click Inventory. See section 2.5.3. 2.7.2 Vendors Click Inventory in the top panel, then click Vendors. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 31: Figure 19. My Vendors

    The list of existing vendors appears. Figure 19. My Vendors Add a Vendor Click Add a Vendor to add a vendor. Figure 20. New Vendor Fill out the fields. Only the Vendor Name is mandatory. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 32: Reporting

    (Add a Vendor on page 31). Reporting The Reporting feature lets you download event logs and billing logs. 2.8.1 View Event Log Click Reporting > View Event Log from the top menu panel. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 33: Figure 23. Event Log Report

    View Billing Log V2 Click Reporting > View Billing Log V2 from the top menu panel. The billing report appears. Figure 24. Billing Report Select a date, then click Load Report. The report appears. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 34: Configuration

    There is a difference between this screen and the Add New User screen in section 2.2.2: you can resend the user’s email verification from this screen. 2.9.3 Manage Roles and Permissions There are eight roles: • Super Administrator • Administrator • Installer Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 35: Figure 26. Roles & Permissions

    Figure 26. Roles & Permissions Click a role to change its permissions, or click Add New Role to make a new role. Type a Role Name and Description. Select the permission for the role. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 36: Figure 27. New Role

    Configuration Click Save Changes. Figure 27. New Role 2.9.4 Manage Account Types This feature is not used. 2.9.5 Manage Help Tooltips This feature is not used. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 37: Warranty And Warning Information

    Mircom System and shall be read in conjunction with: the product manual for the specific Mircom System that applies in given circumstances; legal documents that apply to the purchase and sale of a Mircom System, which may include the company’s standard terms and conditions and warranty statements;...

  • Page 38: Note To Installers

    Some reasons for system failure include the following. As the only individual in contact with system users, please bring each item in this warning to the attention of the users of this Mircom System. Failure to properly inform system end-users of the circumstances in which the system might fail may result in over-reliance upon the system.
  • Page 39 Moreover, some Mircom Systems do not have a battery monitor that would alert the user in the event that the battery is nearing its end of life. Regular testing and replacements are vital for ensuring that the batteries function as expected, whether or not a device has a low-battery monitor.
  • Page 40 Component Failure. Although every effort has been made to make this Mircom System as reliable as possible, the system may fail to function as intended due to the failure of a component. Confidential: for Internal Use Only, Mircom Technologies Ltd.

  • Page 41: Warranty

    Warranty and Warning Information Integrated Products. Mircom System might not function as intended if it is connected to a non-Mircom product or to a Mircom product that is deemed non-compatible with a particular Mircom System. A list of compatible products can be requested and obtained.

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