Troubleshooting And Maintenance; Resolving Startup Problems - Cisco CP-3911 - Unified SIP Phone 3911 VoIP Administration Manual

Resolving Startup Problems

Cisco Unified SIP Phone 3911 Administration Guide for Cisco Unified Communications Manager
OL-14029-01

Troubleshooting and Maintenance

This chapter provides information that can assist you in troubleshooting problems
with your Cisco Unified IP Phone or in your IP telephony network.
If you need additional troubleshooting assistance, you can contact the Cisco TAC.
The phone generates detailed logs that can assist the Cisco TAC with
troubleshooting and resolving problems.
This chapter includes these topics:
Resolving Startup Problems, page 7-1
•
Cisco Unified IP Phone Resets Unexpectedly, page 7-8
•
General Troubleshooting Tips for the Cisco Unified IP Phone, page 7-12
•
Resetting or Restoring the Cisco Unified IP Phone, page 7-15
•
Where to Go for More Troubleshooting Information, page 7-16
•
Cleaning the Cisco Unified IP Phone, page 7-16
•
After installing a Cisco Unified IP Phone into your network and adding it to Cisco
Unified Communications Manager, the phone should start up as described in the
"Verifying the Phone Startup Process" section on page
start up properly, see the following sections for troubleshooting information:
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
•
Startup Process, page 7-2
C H A P T E R
3-10. If the phone does not
7
7-1