Troubleshooting Your Phone; General Troubleshooting - Cisco 7931G Phone Manual

Unified ip phone for cisco unified communications manager 6.0 (sccp)

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Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

This section provides information to help you troubleshoot general problems with your phone. For

more information, see your system administrator.

Symptom

You cannot hear a dial

tone or complete a call

Settings is unavailable

in the Application

menu.

The softkey that you

want to use does not

appear

Cisco CallBack fails

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Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0

Explanation

One or more of the following factors might apply:

• You must log into the Extension Mobility service.

• You must enter a client matter code (CMC) or forced authorization

code (FAC) after dialing a number.

• Your phone has time-of-day restrictions that prevent you from using

some features during certain hours of the day.

Your system administrator might have disabled Settings on your phone.

One or more of the following factors might apply:

• You must press more to reveal additional softkeys.

• You must change the line state (for example, go off-hook or have a

connected call).

• Your phone is not configured to support the feature associated with

that softkey.

The other party might have call forwarding enabled.

Troubleshooting Your Phone

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