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Cisco 7961 User Manual

Phone and voicemail
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Phone and Voicemail
User's Guide For
Cisco 7961 Phones
Martinez Unified School District
Technology Department

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Table of Contents
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  Summary of Contents for Cisco 7961

  • Page 1 Phone and Voicemail User’s Guide For Cisco 7961 Phones Martinez Unified School District Technology Department...
  • Page 2: Table Of Contents

    Table of Contents General Information ................... 1 Understanding Lines vs. Calls ................2 Selecting Calls ....................3 Viewing Calls and Switching Between Calls ........... 4 How to Use the Handset and Speakerphone………………......5 Transfer a Call ....................7 Transfer a Call Directly to Voicemail ..............7 Placing a Conference Call .................
  • Page 3: General Information

    General Information Your Cisco phone is a smart phone with context-sensitive buttons. This means that the functions a button performs change depending on what you’re currently doing. For instance, if you haven’t picked up the telephone handset (it is onhook) your buttons will have different labels then if you have picked up the handset to answer or place a call (offhook.) As you learn to operate your phone, it is important to understand the phone...
  • Page 4: Understanding Lines Vs. Calls

    Each phone line can handle multiple calls. Lines The Cisco IP Phone 7961 supports up to six lines. The number of lines available on your phone depends on how your system administrator has configured your phone’s programmable buttons. To see how many lines you have, look at the line area of your phone screen.
  • Page 5: Selecting Calls

    Note: You may need to push the More softkey to find the Select softkey. Verifying selected calls: Use the Navigation button to scroll through the list of calls. Selected calls are grouped together in the call list. Martinez Unified School District  3  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 6: Viewing Calls And Switching Between Calls

    To return to the standard view, press the Information Button (designated with an I or a?), then immediately press the line button. Martinez Unified School District  4  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 7: How To Use The Handset And Speakerphone

    1. Press the Softkey located directly below the word Hold on the LCD screen to place the caller on hold. 2. Press the Softkey located directly below the words New Call on the LCD screen to get a dial tone. 3. Dial the desired number. Martinez Unified School District  5  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 8 The buttons for the different available lines are located on the right hand side of the LCD screen. A telephone icon is displayed on the screen for each line. Martinez Unified School District  6  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 9: Transfer A Call

    While on a conference call the user can drop the last person who had been added to the conference call. 1. Press the More Softkey. 2. Choose RmLstC (remove last caller) Softkey. The last person is dropped from the call. Martinez Unified School District  7  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 10: Remove Conference Participants

    Exit Softkey twice to return to the normal phone screen. Join Allows you to join two or more calls that are on one line to create a conference call. You remain on the call. Associated Softkey: Join Martinez Unified School District  8  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 11: Using The Mute Button

    1. Press the Up and Down Volume Arrows located on the lower right side of the phone base. 2. The ringer will automatically play. Continue pressing the Up or Down Volume Arrows until the desired ringer level is reached. Martinez Unified School District  9  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 12 7. Press the Softkey located directly below the word OK on the LCD screen. 8. Press the Softkey located directly below the word Save on the LCD screen to save the changes. Martinez Unified School District  10  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 13: Changing The Lcd Contrast

    6. Once the desired level of contrast is achieved, press the Softkey located directly below the word OK on the LCD screen. 7. Press the Softkey located directly below the word Save on the LCD screen, to save the changes. Martinez Unified School District  11  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 14: Using The Call History

    4. To select a different placed call, use the Scroll Down Button to highlight the desired listing. 5. Press the Dial Softkey to dial the highlighted record. 6. If the user does not wish to dial the number, press the Directories button to exit the directory. Martinez Unified School District  12  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 15: Expansion Module

    If the line is in use the line button will glow red. A flashing yellow light indicates an incoming call to that line. The Expansion Module must be plugged into an electrical wall jack. Martinez Unified School District  13  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 16: Voicemail

    3. Enter your 4-digit telephone extension and press # 4. Enter your password and press # Forwarding calls to another number 1. Press the CFwdAll Softkey. 2. Dial the number to which calls should be forwarded. Martinez Unified School District  14  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 17 3. After a brief pause, a notice will appear on the bottom of the LCD screen stating that calls have been forwarded to that number. Turning Off Forwarding to Voicemail 1. Press the CFwdAll Softkey. Martinez Unified School District  15  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...
  • Page 18: Help/Support

    Help/Support If you require assistance, please contact the Help Desk by calling 313-0414 x2114 You can also visit the Technology Department VOIP help page at http://martinez.k12.ca.us   Martinez Unified School District  16  Phone and Voicemail Users Guide for Cisco 7961 Phones   ...