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Cisco 3911 User Manual

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Cisco Unified SIP Phone 3911 Phone
Guide for Cisco Unified
Communications Manager 6.0 and
5.1
INCLUDING LICENSE AND WARRANTY
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Phone Guide

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   Summary of Contents for Cisco 3911

  • Page 1

    Phone Guide Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 6.0 and INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)

  • Page 3: Common Phone Tasks

    Hold/Resume Common Phone Tasks Messages Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners.

  • Page 4: Phone Screen Icons

    Phone Screen Icons Call Logs and Speed Dials Other Features Message waiting Line and Call States Use your Do one of the following: call logs • Press , choose Missed Missed call Call forwarding enabled Call on hold Phone LEDs Calls, Received Calls, or Connected call Placed Calls, and select an...

  • Page 5: Table Of Contents

    Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching to the Incoming Call Viewing Calls Transferring Calls Forwarding All Calls to Another Number Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 6

    Speed Dialing Using a Shared Line Using the Handset and Speakerphone Changing Phone Settings Customizing the Phone Using Call Logs Using Call Logs Accessing Voice Messages Troubleshooting Your Phone Viewing Phone Administration Data Cisco 90-Day Limited Hardware Warranty Terms Index OL-14030-01...

  • Page 7: Getting Started

    Getting Started Using this Guide Your Cisco Unified SIP Phone 3911 belongs to the family of Cisco Unified IP Phones. This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to...

  • Page 8: Safety And Performance Information

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 9: Cisco Product Security Overview

    This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S.

  • Page 10: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. Network port (10/100 SW)

  • Page 11

    To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone. Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer to headset manufacturer’s product documentation for more information. Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 12

    Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

  • Page 13

    Connecting Your Phone Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 14: An Overview Of Your Phone

    An Overview of Your Phone Your Cisco Unified SIP Phone 3911 belongs to the family of Cisco Unified IP Phones. It provides voice communication over the same data network that your computer uses, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on.

  • Page 15

    Speakerphone, page Mute button Mutes the speakerphone and handset. If Using the Handset and the button is lit, the speaker and handset Speakerphone, are muted. page Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 16: Accessing Voice Messages, Page

    Keypad Allows you to dial phone numbers, and Call Handling, enter numbers or letters. page Messages button Connects to your voice mail box. If the Accessing Voice button is lit, you have a message waiting. Messages, page Hold button Places the current call on hold, resumes a Using Hold and call that was held, and switches between an Resume, page...

  • Page 17: Understanding Feature Buttons And Menus

    Understanding Lines and Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines—Cisco Unified SIP Phone 3911 is a single line phone which means it supports a single phone number (or extension) that others can use to call you.

  • Page 18: Understanding Line And Call Icons

    Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on). Icon Line or call state Description On-hook line No call activity on the line. Off-hook line You are dialing a number.

  • Page 19

    An Overview of Your Phone Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 20: Call Handling

    You can perform basic and advanced call-handling tasks using a range of features. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...

  • Page 21: Placing A Call-additional Options

    Speakerphone, page Switch from a connected When you receive an incoming call Using Hold and Resume, page call to answer a new call. that you want to answer, press Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 22: Ending A Call

    Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Hang up while using the speakerphone Press Hang up one call, but preserve another If the call is on hold, press to remove it from hold.

  • Page 23: Switching To The Incoming Call

    Note If the transfer is cancelled, to resume the call. You cannot transfer a call on hold. Press again to remove the call from hold before transferring Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 24: Forwarding All Calls To Another Number

    • Your system administrator can change call forwarding conditions for your phone line. Making Conference Calls Your Cisco Unified IP Phone allows you to join three people into one telephone conversation, creating a standard (ad hoc) three-way conference call. If you want to...

  • Page 25: Speed Dialing

    If your phone has a shared line with another phone, incoming calls will ring on both phones. The call then goes to whichever phone picks up the call. Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 26: Using The Handset And Speakerphone

    Using the Handset and Speakerphone You can use your phone with a handset or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Use the speakerphone Press to toggle speakerphone mode on or off. Switch to the speakerphone (from Press the handset) during a call...

  • Page 27

    Using the Handset and Speakerphone Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 28: Changing Phone Settings

    Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the settings. Customizing the Phone You can adjust the ringer volume for your phone and customize the contrast on your phone screen. If you want to... Then...

  • Page 29

    Changing Phone Settings Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 30: Using Call Logs

    Using Call Logs This section describes how you can access and use call logs. Using Call Logs Your phone maintains logs of your missed, placed, and received calls. If you want to... Then... Access call logs Press and choose Directories. View your call logs Press and choose Directories >...

  • Page 31

    Using Call Logs Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 32: Accessing Voice Messages

    Accessing Voice Messages To access voice messages, press Your company determines the voice message service that your phone system uses. For the most Note accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then...

  • Page 33

    Accessing Voice Messages Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 34: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. For more information, see your system administrator. Symptom Explanation Speed dial not working You might need to add: • An outside line access code • Area code •...

  • Page 35: Cisco 90-day Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

  • Page 36

    Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

  • Page 37: Index

    14, 15 conference calls per line directory conference features for using on phone ending documentation, accessing forwarding handling multiple 15, 17 holding and resuming Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 38

    14, 15 icons, for call states installing, Cisco Unified IP Phone received calls, records of redial resuming held calls OL-14030-01...

  • Page 39

    TAPS Tool for Auto-Registered Phones Support transferring, options for troubleshooting general voice message indicator description of voice messages, accessing Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager...

  • Page 40

    OL-14030-01...

  • Page 42

    Cisco Website at www.cisco.com/go/offices. CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo,...

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