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Hyena Trek FX+ 1 Owner's Manual

Exclusive e-bike assist system
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Owner's manual
ELECTRIC
BICYCLE
FX+ 1 Throttle
EN
IT IS IMPORTANT TO READ THE WARNINGS AND INSTRUCTIONS IN THIS MANUAL BEFORE RIDING YOUR NEW BICYCLE.
HYENA E-BIKE SYSTEMS
HYENA E-BIKE SYSTEMS
HYENA E-BIKE SYSTEMS
E-bike assist system
20 mph (throttle)
28 mph (pedal assist)
Townie Go! Throttle
EN-i
EN-i
EN-i

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  • Page 1 20 mph (throttle) 28 mph (pedal assist) FX+ 1 Throttle Townie Go! Throttle IT IS IMPORTANT TO READ THE WARNINGS AND INSTRUCTIONS IN THIS MANUAL BEFORE RIDING YOUR NEW BICYCLE. HYENA E-BIKE SYSTEMS HYENA E-BIKE SYSTEMS HYENA E-BIKE SYSTEMS EN-i EN-i...
  • Page 2 WELCOME WELCOME TO OUR BIKE FAMILY Thank you for purchasing your new bicycle. We believe in bicycles. We make high quality bicycles that are built to last. That is why each bicycle we make comes with a limited warranty. We wish you many carefree and enjoyable rides with your new bicycle. However, if you experience any problems with your bicycle, do not hesitate to contact your local retailer.
  • Page 3 IMPORTANT TO READ BEFORE THE FIRST RIDE Supplemental Product Information The most important points for you to do 1. Even if you have ridden a bicycle for years, it is important for every person to read the general “Bicycle Owner’s Manual” and the specific “E-bike Owner’s Manual”...
  • Page 4 • Your e-bike has a built-in Li-Ion battery. Any Li-Ion battery will self-discharge over time. If the battery is left uncharged, then stored without charging, it may discharge to such a low state that the battery can no longer be charged and must be replaced. •...
  • Page 5 Classification Do not ride in a manner not specified for your e-bike. This e-bike features both pedal assistance and a throttle. The laws for e-bikes, including throttle use, minimum age to operate, and laws for carrying passengers and cargo, vary by location. It is your responsibility to know and follow the laws where you ride.
  • Page 7 Owner’s Manual Exclusive e-bike assist system Trek FX+ 1 Throttle Electra Townie Go! Throttle Max. 20 mph (with throttle use) / max. 28 mph (pedal assisted) Original Instruction Version 241126 Copyright © 2024 HYENA INC. All Right Reserved.

  • Page 9: Table Of Contents

    Introduction ......................1 1.1. Important notices ..................1 1.2. Safety instructions ..................2 1.3. Riding safety ....................2 Assist system Overview ................... 4 2.1. Overview of the complete e-bike ..............4 2.2. Technical data of the complete e-bike ............5 Drive Unit Instructions....................
  • Page 10 Storage and Transportation Instructions ..............31 7.1. Storage ...................... 31 7.2. Charging the battery before and during storage ........31 7.3. E-Bike transportation ................. 31 Troubleshooting ..................... 32 8.1. System issues ................... 32 8.2. Battery & charging issues ................33 8.3.

  • Page 11: Introduction

    ► About Images • The e-bike images in this manual may differ visually from your Hyena system-equipped e-bike. All information provided in this manual is still applicable to your e-bike. HYENA E-BIKE SYSTEMS...

  • Page 12: Safety Instructions

    14°F (-10°C) or above temperatures of 104°F (40°C). • Defective e-bike assist system parts may only be replaced with identical, genuine e-bike parts supplied by Hyena, Trek, or Electra. • A defective charger may only be replaced with the identical, original charger supplied by Trek/Electra.
  • Page 13 • You should be seated on the e-bike, with at least one of the brakes engaged, prior to stepping on the pedal or depressing the throttle. When you are ready to go, release the brake and start pedaling / depress throttle. HYENA E-BIKE SYSTEMS...

  • Page 14: Assist System Overview

    2. ASSIST SYSTEM OVERVIEW Your e-bike features the Hyena e-bike (GEN 3) assist system, designed to enhance your riding experience. 2.1. Overview of the complete e-bike This system includes a drive unit, battery, and control & display unit, offering: • A silent, powerful motor performance for a seamless riding experience.

  • Page 15: Technical Data Of The Complete E-Bike

    1 year: -4°F to 68°F (-20°C to 20°C) HMI, battery: IPX5 Protection rating Rear hub drive: IP54 Refer to paragraph ' on page 27 for Technical data '6.2. Technical data of the charger of the battery charger. HYENA E-BIKE SYSTEMS...

  • Page 16: Drive Unit Instructions

    ⚠ CAUTION Do not dismantle the hub motor. The hub motor should only be repaired or maintained by a certified mechanic, using genuine hub motor spare parts from Hyena. 3.1. Motor safety instructions • Do not allow the motor to suffer mechanical or physical impacts or make internal modifications.

  • Page 17: Battery Handling Instructions

    Care should be taken with keys, coins, and other metal objects when handling the battery or charger, as well as when charging the e-bike. HYENA E-BIKE SYSTEMS...

  • Page 18: Technical Data Of The Battery

    -4°F to 104°F (-20°C to 40°C) 1 year: -4°F to 68°F (-20°C to 20°C) Permitted charging temperature range 32°F to 104°F (0°C to 40°C) Charging time (approx.) 5.5 hours (empty to full) Protection rating IPX5 Weight (approx.) 6.5 lbs (2.95 kg) HYENA E-BIKE SYSTEMS...

  • Page 19: E-Bike Operation - Hmi Vivid Compact

    Product model HMI Vivid Compact (Trek/Electra version) Operating temperature Refer to paragraph ' 2.2. Technical data of the Storage temperature complete e-bike ' on page 5. Protection rating IPX5 Weight (approx.) < 0.13 lbs (< 0.06 kg) HYENA E-BIKE SYSTEMS...

  • Page 20: Turning The E-Bike On/Off

    6 minutes to conserve power. In the 6th minute of idle mode, a 60-second countdown will appear on the screen, notifying you of the impending shutdown. You can press any button to cancel the idle state. Counting down Press any button HYENA E-BIKE SYSTEMS...

  • Page 21: Select An Assist Level

    • If your e-bike is equipped with gears, proper selection of gearing for the conditions, this will also extend the range of your e-bike. HYENA E-BIKE SYSTEMS...

  • Page 22: Throttle Operation

    When using pedal assist, the maximum assist speed increases to 20 or 28 mph. Once you exceed these speed limits, the e-bike assist system suspends the pedal or throttle assistance but will automatically reactivate when your speed falls below the respective threshold. HYENA E-BIKE SYSTEMS...

  • Page 23: Battery Level Indicator

    Lights can be powered for up to 2 hours once assistance stops, but this is dependent on a number of factors, including power consumption of fitted lights, ambient temperature, and health of battery. HYENA E-BIKE SYSTEMS...
  • Page 24 • Extended Life Mode: 'ELM' is a mode designed to extend your e-bike battery's lifespan by optimizing power usage. You can enable it via the Trek Central app or the Hyena Rider Assistance app, where an icon appears ( ) next to the battery level percentage when active.

  • Page 25: Switch Sub Info

    The center of the screen always shows your current speed. Below it, you can choose to display either the odometer or the remaining range. To switch between these options, simply short press the SET button. Short press Short press HYENA E-BIKE SYSTEMS...

  • Page 26: Walk Assistance

    When the walk assistance is activated by pressing and holding the UP button, the rear wheel will begin to rotate immediately. • Do not activate the walk assistance when you ride on the e-bike or if the wheels are not in contact with the ground. HYENA E-BIKE SYSTEMS...

  • Page 27: Turning The Lights On/Off

    1. Short press the turn signal button (left or right): the signal flashed five times and turns OFF automatically. 2. Press and hold the turn signal button for continuous blinking. Short press Short press NOTE: Please use the turn signals responsibly and ensure compliance with local traffic regulations. HYENA E-BIKE SYSTEMS...

  • Page 28: Settings Menu

    • Short press the SET button to cycle through brightness levels. The screen rotates through 5 levels, with Level 1 being the brightest and Level 5 the dimmest. • After selecting your preferred brightness, select 'Exit' to return to the main screen. Short press Short press HYENA E-BIKE SYSTEMS...

  • Page 29: Switch Display Units

    If your e-bike is not connected to the app, a connection prompt will appear on the screen. Short press Short press Time calibrated • In the Clock settings, select 'Hide'. • Short press the SET button to toggle whether the time is displayed on the main screen. Short press Short press HYENA E-BIKE SYSTEMS...

  • Page 30: Error Alert

    32 of this manual for more details '8. Troubleshooting' and handling instructions. For other system errors requiring professional assistance, please contact your nearest authorized Trek or Electra dealer if the issue cannot be identified or resolved by yourself. HYENA E-BIKE SYSTEMS...

  • Page 31: App Connection For Additional Settings And Features

    5.16. App Connection for additional settings and features To access additional system settings and features, you can use Bluetooth to connect your smartphone to your e-bike with the Trek Central app or the Hyena Rider Assistant app. ⚠ WARNINGS Safety instructions for using Bluetooth •...
  • Page 32 Updating Diagnosis Update success Update Failed NOTE: For Bluetooth and/or App issues requiring professional assistance, please contact your nearest authorized Trek or Electra dealer if the issue cannot be identified or resolved by yourself. HYENA E-BIKE SYSTEMS...

  • Page 33: Charging Instructions

    ○ Areas used for fueling or storage of fuel, chemical storage, and areas with a high concentration of combustible dust are just a few examples of areas which could exhibit explosive atmospheres. ○ Obey any signs or warnings posted in the area. HYENA E-BIKE SYSTEMS...
  • Page 34 Always use caution when handling during/after charging, and ensure that there are no flammable or easily ignited materials touching or close to the charger. If in doubt, let charger sit for 15 minutes before handling or moving. HYENA E-BIKE SYSTEMS...
  • Page 35 ○ If the indicator on the charger still does not illuminate with the charger connected to the wall outlet. ○ If the red indicator on the charger flashes during the charging process, it indicates a charging error has occurred. ○ If you suspect any other malfunction. HYENA E-BIKE SYSTEMS...
  • Page 36 (‘deep-discharge’) that the battery can no longer be charged and must be replaced. ○ When the battery reached its end-of-service-life, you can purchase a new battery. You can't install the built-in battery yourself. Visit your nearest authorized Trek or Electra dealer. HYENA E-BIKE SYSTEMS...

  • Page 37: Technical Data Of The Charger

    2 Charger plug 3 Charge level indicator (LEDS) on charger 4 Charging connector cable (AC) 5 Charger plug connector cable The Trek/Electra battery charger for the GEN 3 Hyena e-bike assist system ⚠ WARNING The charger is for indoor use only.

  • Page 38: Mounting The Charger To A Wall (Optional)

    • The battery can always be charged, regardless of what state of charge (SOC) it is in. • The charging can be interrupted at any moment. Interrupting the charging process will not damage the battery. • Please perform charging in environments between 32°F to 104°F (0°C to 40°C). HYENA E-BIKE SYSTEMS...
  • Page 39 The charge time from empty to full charge is approx.5.5 hours. 5. Once the charge is complete, the charge level indicator shows a full charge. The charging process is terminated. 6. After charging, disconnect the AC plug from the outlet and the charging plug from the battery. HYENA E-BIKE SYSTEMS...
  • Page 40 5. Plug the e-bike back in using the magnetic connector. 6. If the error code persists, contact your local Trek or Electra dealer. NOTE: The charger will not reset the error code unless you disconnect the wall outlet. HYENA E-BIKE SYSTEMS...

  • Page 41: Storage And Transportation Instructions

    • Restrictions apply to most airlines and some courier companies. But, if you intend to ship or travel with your complete e-bike (with intube-battery), the regulations are less strict. Check ahead with your airline or carrier before booking your trip to ensure you can trav- el with your complete e-bike. HYENA E-BIKE SYSTEMS...

  • Page 42: Troubleshooting

    However, if you continue using the lights until the battery is fully depleted, they will no longer function. - Check if all the connectors of the light wires are connected correctly. If you are not sure, contact your nearest authorized Trek or Electra dealer. HYENA E-BIKE SYSTEMS...

  • Page 43: Battery & Charging Issues

    If not, check if the HMI connector at the junction box is connected correctly. Refer to chapter ' ' on page 4. 2. Assist system Overview - If issue persists, ccontact your nearest authorized Trek or Electra dealer. HYENA E-BIKE SYSTEMS...

  • Page 44: Error Code Table

    Controller FET Error (U) Controller Controller FET Error (U) Controller FET Error (V) Contact your nearest authorized Trek or Electra dealer Controller FET Error (V) Controller FET Error (W) Controller FET Error (W) Controller FET Circuit Error HYENA E-BIKE SYSTEMS...

  • Page 45: Other Issues

    Light Short Circuit 8.4. Other issues Contact your nearest authorized Trek or Electra dealer if your e-bike does not work correctly due to mechanical problems, assist system issues, or any other situation that cannot be identified or solved. HYENA E-BIKE SYSTEMS...

  • Page 46: Cleaning

    • Do not clean any assist system component with any detergent or organic solvent. • The system is designed to operate in rain and other adverse weather conditions. Damage due to pressure washing or other heavy cleanings may void the warranty. HYENA E-BIKE SYSTEMS...

  • Page 47: Disposal

    Please contact your local authority for further details of your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation. SAVE THESE INSTRUCTIONS HYENA E-BIKE SYSTEMS...

  • Page 48: Wireless Compliance

    ○ Consult earest authorized Trek or Electra or an experienced radio/TV technician for help. • Changes or modifications made to this equipment not expressly approved by Trek or Electra may void the FCC authorization to operate this equipment. HYENA E-BIKE SYSTEMS...
  • Page 49 This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and a human body. Hyena Inc. Tel +886 4 23598810 Fax +886 4 23598610 www.hyena-ebike.com Address No.25, Jingke N. Rd., Nantun Dist.,Taichung City 408, Taiwan (R.O.C.) HYENA E-BIKE SYSTEMS...

  • Page 50: Contact

    CONTACT US Head Office Trek US Customer Service 801 W Madison street Waterloo, Wisconsin 53594 Tel.: +1 800-313-8735 www.trekbikes.com Electra Bicycle Company USA 1010 South Coast Highway 101, Suite 101, Encinitas, CA 92024 Tel.: 1.800.261.1644 www.electrabike.com Limited warranty Your bicycle is covered by a Limited Warranty. Please visit our website for details.
  • Page 51 PN 5341598 - EN Rev.1, February 2025 © 2025 Trek Bicycle Corporation. All rights reserved.
  • Page 52 Part nr. 5341598 - EN Rev. 1 (GEN 3)

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