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Related Manuals for Hyena E-Bike System
Summary of Contents for Hyena E-Bike System
- Page 1 Troubleshooting Guide The information contained in this document is subject to change without notice. If you find any problems in the documentation, please report them to us in writing. Original Instruction Version 230314 Copyright © 2023 HYENA INC. All Right Reserved.
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Page 3: Table Of Contents
Introduction ..............1 1.1. Important Notices ........... 1 1.2. Safety Instructions..........1 1.3. E-Bike Maintenance Precautions ......2 Electrical Components ........... 3 2.1. Electrical Component Overview ......3 E-Bike Maintenance ............4 3.1. General Information ..........4 3.2. Cleaning ..............4 Frequently Asked Questions ......... -
Page 4: Introduction
1. Introduction When diagnosing the e-bike with Hyena Service Tool or Bike Tool System, the error code shows on the application when a system error is detected. This guide instructs the solution of different system defeats by error codes. • This manual is intended primarily for the trained technician to install, disassemble, or maintain the e-bike. -
Page 5: E-Bike Maintenance Precautions
• Do NOT turn on the e-bike system if any flexible power cord or output cable is frayed, has worn insulation, or any other signs of damage. • Always check the charger, cables, and power cord for any damage before charging the battery. -
Page 6: Electrical Components
BS-A370 LED Multi MRC-A250 ST-SQ-1 E-Trekking X BS-A500 LCD Compact EX MRC-A250 ST-SQ-1 E-Trekking XG BS-A500 LED Multi MRC-A250 ST-SQ-1 E-Trekking Classic BP-A350 LCD Compact EX MRC-A250 ST-SQ-1 E-Trekking Classic G BP-A350 LED Multi MRC-A250 ST-SQ-1 HYENA E-BIKE SYSTEMS EN-3... -
Page 7: E-Bike Maintenance
• Do NOT use any aggressive cleaning agents when cleaning. • Do NOT use any sharp, angular, or metallic objects for cleaning. • Never clean the components of the e-bike system with a hard water jet or a high- pressure cleaner. -
Page 8: Frequently Asked Questions
Check if all the connectors of the electric cables are electric cables are not correctly connected. connected correctly. The lights are If all the connectors of the electric cables are correctly malfunctioning. connected, please replace the lights. HYENA E-BIKE SYSTEMS EN-5... - Page 9 The e-bike drive output only supports a maximum speed as demanded by local regulations; as soon as you have Speed limitation. reached this speed limit, the e-bike system suspends the riding support, then automatically reactivates when your speed is below the speed limit.
- Page 10 The e-bike drive output only supports a maximum speed as demanded by local regulations; as soon as you have Speed limitation. reached this speed limit, the e-bike system suspends the riding support, then automatically reactivates when your speed is below the speed limit.
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Page 11: Battery & Charging Faqs
Q1: Why the battery quickly loses energy? Cause / Possibility Solution approach The battery may be near Connect the e-bike to Hyena Service Tool software to check the end of its service the battery's health. If the battery health status is below life. -
Page 12: Remove Or Change Components Faqs
Some bike models have an optional setting for the throttle. You can connect your bike to Hyena Service Tool and check the “Accessories” section to see if you have access to add or remove the throttle. You can contact your bike brand for more information if needed. -
Page 13: Hst Connection Faqs
Solution approach Please download the dongle driver, or you can contact Your computer doesn't Hyena Service Center if you can't find the access. Please have the driver to detect download and install the latest version via the link below. the dongle. -
Page 14: Speed Limit Faqs
The current speed limit complies with local regulations and cannot be changed. However, we leave little room for riders to customize their riding feeling. You can explore more on both Hyena Service Tool and Hyena Rider Assistant. HYENA E-BIKE SYSTEMS... -
Page 15: Firmware Update Faqs
4.6. Firmware Update FAQS Q1: Why is my e-bike not working after the update failed on Hyena Service Tool? Cause / Possibility Solution approach Your e-bike might be stuck in the firmware update Connect your e-bike to HST again, and it will process (bootloader mode*). -
Page 16: Miscellaneous Faqs
Cause / Possibility Solution approach Error code 113 will pop up when the Yes, you can turn off the reminder on Hyena Service Tool. bike reaches the maintenance mileage. Q4: Why did the bike shut down in the middle of the ride? -
Page 17: Error Code Overview Table
5. Error Code Overview Table If your e-bike is equipped with LCD Compact EX or when you use Hyena Rider Assistant app, the error code shows on the screen when a system error is detected. Code Category Error Description Torque sensor... - Page 18 HMI button communication error Display panel malfunction USB charge port error Front light Front light malfunction Maintenance Maintenance notification Bluetooth Bluetooth error Brake sensor Brake sensor error Rear light Rear light malfunction Light Light short circuit HYENA E-BIKE SYSTEMS EN-15...
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Page 19: Troubleshooting
NOTE: The cable connections of the sensor/ light/ HMI should be aligned with the arrow and plugged in correctly as shown in the illustration. HYENA E-BIKE SYSTEMS EN-16... -
Page 20: Code 20-23: Front Tpms Error
2. Check error code by app (Check if the The front TPMS temperature is too error code is remaining). high, this error code only appears when 3. Replace TPMS if error code is remaining. equipped with the TPMS device. HYENA E-BIKE SYSTEMS EN-17... -
Page 21: Code 24-27: Iot Function Error
Database Error 1. Re-connect server by app. The inability to get a ping response from 2. Replace IoT box if error code is remaining. the server, this error code only appears when equipped with the IoT device. HYENA E-BIKE SYSTEMS EN-18... -
Page 22: Code 32-40: Motor Error
The short circuit of the motor U phase. replacement, turn on the e-bike to check if the error code still exists. Motor Malfunction (V) The short circuit of the motor V phase. Motor Malfunction (W) The short circuit of the motor W phase. HYENA E-BIKE SYSTEMS EN-19... - Page 23 When installing, disassembling, maintaining the motor, do not use any tool with strong magnetic during operation, this may lead to permanent damage to the motor and cause future riding hazards. NOTE: The connectors should be plugged in correctly as shown in the illustration. Not plugged in Correctly plugged HYENA E-BIKE SYSTEMS EN-20...
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Page 24: Code 44-47: Rear Tpms Error
Rear Tire Pressure Too High 2. Check the error code by app. The rear TPMS temperature is too 3. Replace TPMS if the error code is high, this error code only appears when remaining. equipped with the TPMS device. HYENA E-BIKE SYSTEMS EN-21... -
Page 25: Code 48-49: Speed Sensor And Cadence Error
7. If the cable and connector are in good condition, please follow the next step. 8. Take turns replacing the [Torque Sensor] and [Controller] with a new spare, after each replacement, turn on the e-bike to check if the error code still exists. HYENA E-BIKE SYSTEMS EN-22... -
Page 26: Code 50: Drivetrain Error (Chain)
5. Replace horn if the error code is remaining. this error code only appears when 6. Replace cable if the error code is remaining. equipped with a horn. 7. Replace controller if the error code is remaining. HYENA E-BIKE SYSTEMS EN-23... -
Page 27: Code 59-62: Turn Signal Error
5. Replace daytime running light if error code is malfunction is detected, this error remaining. code only appears when equipped 6. Replace cable if error code is remaining. with the turn signal lights. 7. Replace controller if the error code is remaining. HYENA E-BIKE SYSTEMS EN-24... -
Page 28: Code 64-75: Battery Error
5. Long press the power button to turn off the e-bike. value. 6. Replace the [Battery] with a new spare, then turn on the e-bike to check if the error code still exists. HYENA E-BIKE SYSTEMS EN-25... - Page 29 1. Long press the power button to turn off the e-bike. Battery Cell Balancing 2. Replace the [Battery] with a new spare, then turn Error on the e-bike to check if the error code still exists. The battery cell voltage imbalance is detected. HYENA E-BIKE SYSTEMS EN-26...
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Page 30: Code 80-94: Controller Error
Locked Rotor (Walk 5. Replace the [Controller] with a new spare, then turn Assist) on the e-bike to check if the error code still exists. The locked rotor condition is detected when the walk-assist is activated. HYENA E-BIKE SYSTEMS EN-27... - Page 31 The malfunction of the low side FET phase spare, then turn on the e-bike to W is detected, the drive components in the check if the error code still exists. controller may be going open circuit or faulty. HYENA E-BIKE SYSTEMS EN-28...
- Page 32 8. Long press the power button to turn off the e-bike. 9. Replace the [Controller] with a new spare, then turn on the e-bike to check if the error code still exists. HYENA E-BIKE SYSTEMS EN-29...
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Page 33: Code 95-97: Throttle Error
8. Take turns replacing the [Throttle] and [Controller] with a new spare, after each replacement, turn on the e-bike to check if the error code still exists. HYENA E-BIKE SYSTEMS EN-30... -
Page 34: Code 98-101: Hmi Error
The front light malfunction is detected, the remaining. light may be damaged or the connection 6. Replace cable if the error code is may be broken. remaining. 7. Replace controller if the error code is remaining. HYENA E-BIKE SYSTEMS EN-31... -
Page 35: Code 113: System Maintenance
Code 113: System Maintenance Code 113 indicates the e-bike has reached the preset maintenance miles. Code/ Fault Type/ Detail Remedy Connect the e-bike to Hyena Service Tool Maintenance Notification software and reset or turn off the next The e-bike has reached the preset maintenance notification. -
Page 36: Code 115: Brake Sensor Error
The front or rear light is short- 8. Take turns replacing the [Rear Light] and [Controller] circuited. with a new spare, after each replacement, turn on the e-bike to check if the error code still exists. HYENA E-BIKE SYSTEMS EN-33... -
Page 37: Disposal
Failure to follow the instructions in this section may result in damage to the components on your e-bike and will void your warranty, but most importantly, may result in serious personal injury or death. SAVE THESE INSTRUCTIONS HYENA E-BIKE SYSTEMS EN-34... - Page 38 This page is intended to be blank.
- Page 40 Hyena Inc. Tel +886 4 23598810 Fax +886 4 23598610 www.hyena-ebike.com Address No.25, Jingke N. Rd., Nantun Dist.,Taichung City 408, Taiwan (R.O.C.)
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