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Summary of Contents for Hyena E-Road Series
- Page 1 This guideline is applicable for the Hyena e-bike system only E-bike System E-Road Series User’s Manual Version E-Road KIT_211025 Copyright © 2021 HYENA INC. All Right Reserved. This user’s manual is primarily intended for the owner to operate the e-bike.
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Page 3: Table Of Contents
Content Introduction ..................1.1. Important notices ..................1 1.2. Safety instructions ..................1 1.3. Riding safety ....................2 E-bike overview ................Drive unit instructions ..............3.1. Motor safety instructions ................4 3.2. Technical data of the hub motor ..............4 Battery handling instructions ............ - Page 4 Storage and transportation instructions ........8.1. Storage ...................... 20 8.2. Charging the battery before and during storage ........20 8.3. E-bike transportation ................. 21 Troubleshooting ................9.1. System issues ................... 22 9.2. Battery & charging issues ................22 9.3. Other issues ....................23 10.
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Page 5: Introduction
Introduction Thank you for choosing your new e-bike with the Hyena riding assist system. We sincerely hope that you will enjoy your ride. Please read all the safety warnings and instructions carefully, failure to follow the warnings and instructions may result in death or severe injuries. -
Page 6: Riding Safety
• Always check the charger, cables, and power cord for any damage before charging the battery. • Only charge the battery using an original Hyena charger. • Do not immerse the e-bike or any e-bike component in water. • Do not place the e-bike or any e-bike system component (like the charger) near hot, flammable objects or materials. -
Page 7: E-Bike Overview
• Easy to operate and ergonomic HMI providing a visual clarity of the e-bike status. LED Chip LED Multi System Battery Motor Sensor Charger E-Road BP-B250 LED Chip MRC-E250 ST-SQ-2 E-Road G BP-B250 LED Multi MRC-E250 ST-SQ-2 HYENA E-BIKE SYSTEMS EN-3... -
Page 8: Drive Unit Instructions
⚠ CAUTION Do not dismantle the hub motor, the hub motor should only be repaired or maintained by a certified mechanic, using genuine spare parts from Hyena. 3.1. Motor safety instructions •... -
Page 9: Battery Handling Instructions
4.2. Technical data of the battery Item Specification Product model BP-B250 Nominal capacity Energy 252Wh Rated voltage Operating temperature -10°C (14°F) to 60°C (140°F) 1 month -20°C (-4°F) to 50°C (122°F) Storage temperature 3 months -20°C (-4°F) to 40°C (104° F) 1 year -20°C (-4°F) to 20°C (68°F) Permitted charging 0°C (32°F) to 45°C (113°F) temperature range Protection rating IPX5 Weight, approx. 1.45 kg (3.2 lbs) HYENA E-BIKE SYSTEMS EN-5... -
Page 10: E-Bike Operation - Led Chip
Battery capacity & support level indicator B. Function indicator C. Power on/off button & support level button 5.2. Technical data of the HMI Item Specification Operating temperature -10°C (14°F) to 60°C (140°F) Storage temperature -20°C (-4°F) to 70°C (158°F) Protection rating IPX5 Weight, approx. 21 g (0.05 lbs) HYENA E-BIKE SYSTEMS EN-6... -
Page 11: Turning The E-Bike On/Off
• Always turn off the e-bike system after riding or when parking the e-bike. • If the e-bike is not used and no buttons are pressed, the e-bike system will automatically turn off after six minutes to save power. HYENA E-BIKE SYSTEMS EN-7... -
Page 12: Select An Assist Level
(e.g. 25 km/h in the EU region, 20 mph in the USA/Canada region); as soon as you have reached this speed limit, the e-bike suspends the riding support, then automatically reactivates when your speed comes below this. HYENA E-BIKE SYSTEMS EN-8... -
Page 13: Charge Level Indicator
NOTE At 4% charged, the riding support will stop. The remaining charge capacity is reserved to power the lights for up to two hours (if lights are equipped; and powered by the assist system). HYENA E-BIKE SYSTEMS EN-9... -
Page 14: Bluetooth Connection
9 "Troubleshooting" for further information and handling instructions. If the problem cannot be identified or solved, please contact your nearest authorized bicycle brand dealer. • In alert mode, the error alert indicator will flash. • After 3 seconds, the display will return to the general mode (range display) for 10 seconds, then go back to the error alert again and loop continuously. 10 secs Loops until error has been solved. Flash 3 secs Error Alert General Mode HYENA E-BIKE SYSTEMS EN-10... -
Page 15: E-Bike Operation - Led Multi
Riding support/walk assist level indicator Down button (Decrease support level and walk assist) Power on/off button Battery charge status indicator F. Bluetooth/Error alert indicator 6.2. Technical data of the HMI Item Specification Product model LED Multi Operating temperature -10°C (14°F) to 60°C (140°F) Storage temperature -20°C (-4°F) to 70°C (158°F) Protection rating IPX5 Weight, approx. < 0.05 kg (< 0.11 lbs) HYENA E-BIKE SYSTEMS EN-11... -
Page 16: Turning The E-Bike On/Off
⚠ CAUTION For safety reasons, always start riding at level 0 or level 1. ⚠ WARNING When learning to ride an e-bike, start at the lowest assist level and gradually increase levels. Level 0 (Support off) Level 1 (140%) Level 2 (250%) Level 3 (390%) Short press (<0.5 secs) HYENA E-BIKE SYSTEMS EN-12... -
Page 17: Charge Level Indicator
NOTE At 4% charged, the riding support will stop. The remaining charge capacity is reserved to power the lights for up to two hours (if lights are equipped; and powered by the assist system). HYENA E-BIKE SYSTEMS EN-13... -
Page 18: Walk Assistance
• The walk assistance function may only be used when pushing the e-bike; make sure you are ready and stand steady before activating the walk assistance. • Do not activate the walk assistance when you ride on the e-bike or if the wheels are not in contact with the ground. HYENA E-BIKE SYSTEMS EN-14... -
Page 19: Turning The Lights On/Off
Bluetooth indicator turns blue. The Bluetooth indicator will turn back into white while Bluetooth disconnected. 6.9. Error alert signal If the error alert indicator is flashing red, please stop operating the system immediately and check chapter 9 "Troubleshooting" for further information and handling instructions. If the problem cannot be identified or solved, please contact your nearest authorized bicycle brand dealer. HYENA E-BIKE SYSTEMS EN-15... -
Page 20: Charging Instructions
If the charging is not complete in 24 hours, contact your nearest authorized bicycle brand dealer for assistance. ► About the charger • Only use a genuine certified Hyena charger to charge your Hyena battery. The use of an uncertified battery charger presents a fire risk, which may result in serious injury or death. • Do not place the battery charger at locations that are easily accessible to children. - Page 21 Purchase a new battery. • The life of the battery will vary depending on factors such as the storage method, the usage conditions, the surrounding environment, and the characteristics of the individual battery pack. HYENA E-BIKE SYSTEMS EN-17...
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Page 22: Technical Data Of The Charger
If the red LED indicator flashes during the charging process, a charging error has occurred. In that case, immediately remove the charger from the socket. Discontinue the use of the assist system and contact your local authorized bike shop. HYENA E-BIKE SYSTEMS EN-18... - Page 23 However, in order to maintain the best possible battery performance and lifespan, Hyena recommends regularly recharging your battery to at least 80% of the full capacity. • The Li-ion batteries gradually lose capacity depending on age and use.
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Page 24: Storage And Transportation Instructions
• If you will not be using the e-bike for an extended period of time, charge the battery to 80% to meet the optimum storage condition. • Check the charge status again after six months; if the remaining charge of the battery is less than 30%, charge it to 80%. HYENA E-BIKE SYSTEMS EN-20... -
Page 25: E-Bike Transportation
⚠ CAUTION Shipping of all types of (loose) batteries, including lithium-ion and lithium metal types, may require the use of specialized packaging, specific hazard labeling, and specific documents certifying in compliance with the applicable local regulations. HYENA E-BIKE SYSTEMS EN-21... -
Page 26: Troubleshooting
Battery & charging issues • The battery quickly loses energy - The battery may be near the end of its service life, contact your nearest authorized bicycle brand dealer for further service. - T he battery capacity may be affected by ambient temperature, especially in cold weather. HYENA E-BIKE SYSTEMS EN-22... -
Page 27: Other Issues
If the LED indicator on the charger still does not illuminate, contact your nearest authorized bicycle brand dealer. 9.3. Other issues If your e-bike does not work properly due to mechanical problems, assist system issues, or any other problem that cannot be identified or solved, contact your nearest authorized bicycle brand dealer. HYENA E-BIKE SYSTEMS EN-23... -
Page 28: Cleaning
• Do not clean any assist system component with any detergent or organic solvent. • The system is designed to operate in rain and other adverse weather conditions. Damage due to pressure washing or other heavy cleanings may void the warranty. HYENA E-BIKE SYSTEMS EN-24... -
Page 29: Disposal
Failure to follow the instructions in this section may result in damage to the components on your e-bike and will void your warranty, but, most importantly, may result in serious personal injury or death. SAVE THESE INSTRUCTIONS HYENA E-BIKE SYSTEMS EN-25... - Page 30 HYENA E-BIKE SYSTEMS EN-26...
- Page 31 HYENA E-BIKE SYSTEMS EN-27...
- Page 32 Hyena Inc. Tel +886 4 23598810 Fax +886 4 23598610 www.hyena-ebike.com Address No.25, Jingke N. Rd., Nantun Dist.,Taichung City 408, Taiwan (R.O.C.)
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