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Troubleshooting
Other Problems
6-4
If the drive will not accept a tape cartridge:
• Was the drive powered down with the Cartridge Locking Handle up? If
so, push the handle down and up again twice. The green Operate Handle
light should then light and you can insert a cartridge.
Are you having problems backing up or restoring files?
• The problem may lie with the backup application. Look at the
application's documentation for help.
If the Tape in Use and Write Protect lights both flash:
Lift the Cartridge Locking Handle and lower it again twice to clear the
condition. Alternatively, wait for three minutes and the condition should
clear by itself.
The pattern of lights indicates that the drive has accidentally been put into
Firmware Update mode.
If other problems occur for which you can find no cause:
• Check the termination on the SCSI bus. If the drive is the only device or
the last device on the bus, it must have a terminator fitted. If some other
device is last on the bus, it should have a terminator fitted and the
HP SureStore DLT drive should not.
• HP SureStore DLT 40e only: If the drive is connected to a 68-pin SCSI
connector on the computer, make sure that you have used the cable
provided with the drive. This cable ensures that the extra 18 lines are
properly terminated.
• Check that the ac power source is correctly grounded. Make sure that
the drive and the system are attached to the same ac power line.
• If you are having problems with backing up or restoring files but the
tape drive seems to work correctly, look at the backup software
documentation for advice.
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