Troubleshooting Your Phone; Using The Quality Reporting Tool - Cisco 7905G - IP Phone VoIP Phone Manual

Troubleshooting Your Phone

This section tells you how to access information about your Cisco Unified IP Phone and phone calls
to help your system administrator or technician diagnose problems with your phone. The information
in this section is only necessary if your administrator asks you to perform one of the procedures.
If you are asked to...
Access network
configuration data
Access status data
Access phone model
information
Your system administrator may disable your access to the Settings menu. Therefore, you might
Note
not be able to access network configuration data, status data, or model information.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your Cisco Unified IP Phone with the Quality
Reporting Tool to troubleshoot problems with your phone calls. With the Quality Reporting Tool, you
can use the QRT softkey to submit information about problem phone calls to your system
administrator. Depending on how your system administrator configured the Quality Reporting Tool
for your phone, you can use the QRT softkey in one of two ways:
If you want to...
Quickly report an
audio problem with a
current call
Report a problem with
your phone calls
54
Then...
Press the Menu button and select Settings > Network Configuration. Select
the network configuration item to view. Press Cancel to exit this menu
Press the Menu button and select Settings > Status. Select the status item to
view: Status Messages, Network Statistics, and Firmware Versions for your
phone.
Press the Menu button and select Settings > Model Information. Use the
Navigation button to scroll through and view model information for your
phone.
Then...
While on a call, press more > QRT.
Your phone system will collect and log audio data for the current call and
route this information to your system administrator.
Press more > QRT. Select the problem you want to report from the list of
problem categories. Some problem categories include a reason code you
can select to provide more details about the problem.
Your phone system will route this information to your system
administrator so he/she can diagnose the problem.
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