The Cartridge Is Jammed; The Drive Will Not Accept The Cartridge (Or Ejects It Immediately) - Freecom USB DAT-40ES User Manual

• The World Wide Web site for more detailed troubleshooting information:
http://www.hp.com/support.

The cartridge is jammed

If the cartridge is jammed or the backup application is unable to eject it, you can force eject the cartridge.
Once the cartridge is successfully ejected, it is good practice to upgrade the firmware. If the failure occurs
regularly, contact customer service at http://www.hp.com/support.
1. Either press and hold the Eject button on the front of the tape drive for at least 15 seconds. Or press
the Eject button three times within 5 minutes.
2.
Wait for the cartridge to be ejected. The drive waits until 35 seconds have passed from the time
of the first press, to give the normal eject procedure a chance to proceed. After this period, it
immediately releases the tape and ejects the cartridge, regardless of what operation it was
performing. It is important that you allow sufficient time for the drive to complete this process. If you
interrupt it, you may damage the media or the tape drive. The drive is then reset as though you
had turned the power off and then on again.
You may lose data if you force eject a cartridge. The tape may also become unreadable because an
EOD (End of Data) mark may not be properly written.
3. If the cartridge is still jammed, the tape drive has failed. Contact customer service at
http://www.hp.com/support.

The drive will not accept the cartridge (or ejects it immediately)

The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it is a
cleaning cartridge, it has probably expired and should be discarded immediately. For data cartridges:
1. Check that the drive has power (the power cable is properly connected and the Tape LED is on).
2.
Check that you are using the correct media for the tape drive, see
3.
Make sure that you have loaded the cartridge with the correct orientation (see
"Loading and
4.
Check for damage to your media and discard it if it is damaged.
5.
Use a new or known-good piece of media and see if it loads. If it does, the original cartridge
is faulty and should be discarded.
6. Check if another DAT drive of the same model will accept the cartridge. If it does, the original drive
may be faulty. Before calling customer service, please check that the tape drive is responding. Use
HP Library & Tape Tools, see
unloading" on page 39).
"HP Library & Tape
"Use the correct
Tools" on page 49.
DAT USB Tape Drives
media" on page 41.
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