Eureka NERE20PLUSBK User Manual

Robot vacuum cleaner
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USER MANUAL
NERE20PLUSBK
NERE20PLUSWH
ROBOT VACUUM CLEANER
Please read the manual before use.

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Summary of Contents for Eureka NERE20PLUSBK

  • Page 1 USER MANUAL NERE20PLUSBK NERE20PLUSWH ROBOT VACUUM CLEANER Please read the manual before use.
  • Page 3: Table Of Contents

    How to identify parts of your robot Assembling and charging robot How to use your robot How to set up App, connect the device and use App How to maintain your robot Other routine maintenance Troubleshooting The EUREKA limited warranty How to order replacement parts...
  • Page 4: Safety Instructions

    • Do not operate the vacuum cleaner or self-emptying base if it has been damaged in any way. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water or other liquid, call the Eureka Customer Service HELP-LINE at 1-800-282-2886.
  • Page 5 SAFETY INSTRUCTIONS • Use only as described in this manual. Use only manufacturer’s recommended attachments. • Recharge only with the base specified by the manufacturer. A base that is suitable for one type of battery pack may create a risk of fire when used with another battery pack. •...
  • Page 6 • Use only with Eureka BS2301-1 self-emptying base. • Self-emptying base is only for use with the Eureka NERE20PLUSBK and NERE20PLUSWH robotic vacuum. • Warning: The battery charger (self-emptying base) is not intended to charge non-rechargeable batteries.
  • Page 7 SAFETY INSTRUCTIONS • Place the cables from other appliances out of the area to be cleaned. • Turn o the power switch before cleaning or maintaining the appliance. • WARNING: This product can expose you to chemicals including Di(2-ethylhexyl)phthalate (DEHP), which is known to the State of California to cause cancer and to cause birth defects or other reproductive harm.
  • Page 8 SAFETY INSTRUCTIONS • Keep batteries clean and dry. • Do not leave a battery on prolonged charge when not in use. • After extended periods of storage, it may be necessary to charge and discharge the batteries several times to obtain maximum performance.
  • Page 9: Fcc Compliance Statement

    To reduce the risk of electric shock, the docking station of the appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet.
  • Page 10 SAFETY INSTRUCTIONS - Connect the equipment into an outlet on a circuit di erent from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. To satisfy FCC RF exposure requirements, a separation distance of 20 cm or more should be maintained between the antenna of this device and persons during device operation.
  • Page 11: Technical Data

    TECHNICAL DATA NERE20PLUSBK Product Model Self-emptying Base Output 16.7V , 1A NERE20PLUSWH Host Charging Voltage 16.7V Battery Model BP14452H Host Rated Voltage 14.4V Battery Rated Voltage 14.4V Host Rated Power Battery Capacity 5200mAh 74.88Wh Self-emptying Base Model BS2301-1 Charging Limit Voltage 16.8V...
  • Page 12: Product Overview

    PRODUCT OVERVIEW 17.52 inch 3.82 inch (445mm) (97mm) Robot Vacuum Self-Emptying Base Instruction Manual Mopping cloth x1 Side Brush x1 Pair Cleaning Brush x1 User Manual x1...
  • Page 13: How To Identify Parts Of Your Robot

    How to identify parts of your robot Network / Spot Slide Cleaning Button Bumper Switch Release Button LiDAR Sensor Power Button Recharging Dust Cup Button Edge Sensor Dustbin Release Reset Button Button Dustbin / Release Button of Indicator Light Water Tank Auto-lifting Mop Charging Self-empty...
  • Page 14: Assembling And Charging Robot

    Assembling and charging robot WARNING WARNING Remove excess clutter and cables on the floor Please do not add any detergent into the water tank before c leaning. to prevent potential clog. Quick Assembly Installation of side brushes Water Inlet Turn the main unit over. Attach the side brush to its color-matched post and press down until they fit into place.
  • Page 15 Assembling and charging robot Charging NOTES 1. Avoid placing the robot and the base under direct sunlight. 2. Be sure to keep the charging area dry. Press and hold " " for 3 seconds to power on the robot vacuum. After the power indicator turns on, press the recharging button or manually put the robot back into the self-emptying base for charging, as shown.
  • Page 16: How To Use Your Robot

    How to use your robot Recharge Button 1. When the robot vacuum is in standby mode, press " " and Operation the robot vacuum will start recharging. 2. When the robot vacuum is in cleaning process, pressing " " Start/pause/ Return to Start spot can stop cleaning, and then press "...
  • Page 17 How to use your robot Self-Emptying Function 1. After cleaning, the robot will return to the charging base and automatically begin self-emptying. 2. Press the recharging button (the recharge interval between two times should be longer than 5 minutes) to trigger self-emptying.
  • Page 18: How To Set Up App, Connect The Device And Use App

    Download the App Scan the following QR code or search for eureka robot to download the App. Follow the instructions in the app to create a new account or login.
  • Page 19 If the wireless network in your home is unstable, it may cause issues with the operation of the Eureka Robot App. The content of the Eureka Robot App may change when the version is updated. Please refer to the Eureka Robotic Vacuum interface for details.
  • Page 20: How To Maintain Your Robot

    How to maintain your robot CAUTION Remove debris by tapping the filter against your garbage bin. You can clean the dustbin, the filter and filter mesh with water, but remember to dry them Never operate robot without all filters, filter THOROUGHLY before reinserting them into the robot screen and dustbin in proper position.
  • Page 21 How to maintain your robot Clean the main brush Rinse the main brush Washable main brush – clean frequently and its cover plate with and dry it before the cleaning brush or a putting it back. CAUTION soft cloth. into a power source. WARNING Do not attempt to remove belt.
  • Page 22: Other Routine Maintenance

    Other routine maintenance Main wheels and side brushes cleaning Maintenance of Self-Emptying Base Main wheels cleaning (weekly cleaning recommended) How to empty the dust cup Rotate the main wheels back and forth to remove debris or dust Flip the slide switch Empty as soon as dirt - remove and take out the hair or debris with the cleaning brush to the left so that...
  • Page 23 Other routine maintenance How to clean the cyclone Press the upper release Take out the sponge Place the dust cup back Flip the slide switch to tab to open the top of filter and the cyclone into the self-emptying the right to lock the the dust cup.
  • Page 24 Other routine maintenance Sensors and charging contacts cleaning How to clean the dust collection air duct Wipe the sensors on the robot and charging contacts on both Turn the self-emptying If the air duct has been the robot and the base with a dry, soft cloth. base upside down and clogged, use a check whether the dust...
  • Page 25: Troubleshooting

    Troubleshooting Scenarios Possible Causes Solutions The robot vacuum cannot be recharged The robot vacuum is not in contact Place the robot vacuum 3.3 ft (1m) in front of the with the charging contacts. self-emptying base and press the recharging button. The robot vacuum cannot return for The self-emptying base is placed Place the self-emptying base on a level surface...
  • Page 26 Troubleshooting Scenarios Possible Causes Solutions - Out of battery Put the robot back to the base to charge. - The robot is stuck After fully charged, press the start button to clean. The robot vacuum does not work - Motor malfunction If the wheels are stuck, please clean the blockage or obstacles and restart the robot to clean again.
  • Page 27 Troubleshooting Scenarios Possible Causes Solutions Wireless network signal is weak. Restart the router to reduce the number of access users. App operation response delays Check the phone settings. Increase the network bandwidth. The dust cup is full. Empty the dust cup of the base. After the robot vacuum returns to the self-emptying base, the self-emptying The lid of dust cup is not closed.
  • Page 28: The Eureka Limited Warranty

    Eureka will, at its option, repair or replace a defective vacuum/Battery Module or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. lf Eureka elects to replace it, the replacement may be a reconditioned unit.
  • Page 29 You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty.
  • Page 30: How To Order Replacement Parts

    HOW TO ORDER REPLACEMENT PARTS Order genuine Eureka accessories and replacement parts Visit www.eureka.com or call 1-800-282-2886 Dustbin HEPA 12175000090123 Left: 12175000089234 Side brush Right: 12175000089235 12175000102083 Main brush Dustbin/water tank 12175000102171 Mopping cloth 12475000008369 Self-emptying base 12175000096907 filter Dust cup sponge filter...

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Nere20pluswh

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