PureLink OLC III Quick Start Manual page 12

ADVANCE WARRANTY REPLACEMENTS
PureLink's advance replacement service offers a Replacement Unit upon request - free
of charge for eligible products purchased less than one (1) year of the warranty claim.
Products purchased more than one (1) year prior to the warranty claim do not qualify for
advance replacement services. Advance replacement requests must be validated by a
member of PureLink's Technical Support Team. Replacement units may be new or
refurbished and are subject to availability. PureLink is responsible for shipping the
Replacement Unit to your designated location by standard ground service. All other
shipping methods will be the responsibility of the Dealer. Original Unit Return – the
Original Unit must be returned within thirty (30) calendar days of the return authorization
date. Failure to return the Original Unit within this period will be subject to a minimum
15% re-stocking fee. Dealer is solely responsible for the shipping of the Original Unit to
PureLink.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify PureLink within the warranty periods described
above by calling PureLink's Technical Support Department at 1-201-488-3232.
PureLink, in its sole discretion, will determine what action, if any, is required under this
warranty. Most problems can be corrected over the phone through close cooperation
between Customer and a PureLink technician. To better enable PureLink to address a
warranty claim, please have the Product's serial and model numbers. If PureLink, in its
sole discretion, determines that an on-site visit or other remedial action is necessary,
PureLink may send a representative to Customer's site.