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Diagnosing array problems
Diagnostic tools
To troubleshoot array problems and generate feedback about arrays, use the following diagnostic tools:
•
ACU
For more recent products, array diagnostics is available with ACU v8.28.13.0 and later. This utility is
available on the SmartStart CD in the controller kit and also on the HP website
(http://www.hp.com/support). For more information about ACU, see "About ACU (on page 22)." For
more information about error messages, see the HP ProLiant Servers Troubleshooting Guide.
•
ADU
For products that support SmartStart v8.25 and earlier, this utility is available on the SmartStart CD in
the controller kit and also on the HP website (http://www.hp.com/support). When prompted for
product information, enter the server model name. For more information about the meanings of the
various ADU error messages, see the HP ProLiant Servers Troubleshooting Guide.
•
HP Array Diagnostics and SmartSSD Wear Gauge Utility
This standalone diagnostic utility provides configuration and error information about array controllers,
storage enclosures, HBAs, drive cages, logical drives, physical drives, and tape drives. For any
supported SSDs, the utility provides current usage level and remaining expected lifetime. For more
information, see "HP Array Diagnostics and SmartSSD Wear Gauge Utility (on page 99)."
•
Event Notification Service
This utility reports array events to the Microsoft® Windows® system event log and IML. You can obtain
the utility from the SmartStart CD or the HP website (http://www.hp.com/support). When prompted for
product information, enter the server model name.
•
HP Insight Diagnostics
HP Insight Diagnostics is a tool that displays information about the system hardware configuration and
performs tests on the system and its components, including drives if they are connected to Smart Array
controllers. This utility is available on the SmartStart CD and also on the HP website
(http://www.hp.com/servers/diags).
•
POST messages
Smart Array controllers produce diagnostic error messages (POST messages) at reboot. Many POST
messages suggest corrective actions. For more information about POST messages, see the HP ProLiant
Servers Troubleshooting Guide.
Troubleshooting resources
HP ProLiant G7 (and earlier) products
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
Diagnosing array problems 122
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