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book.book Page 62 Tuesday, November 27, 2007 10:29 AM
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
E
N S U R E T H A T
M
I C R O S O F T
• Click the Windows Vista Start button™
If the drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T
E S T T H E D R I V E
—
• Insert another disc to eliminate the possibility that the original drive is defective.
• Insert a bootable floppy disk and restart the computer.
C
L E A N T H E D R I V E O R D I S K
C
H E C K T H E C A B L E C O N N E C T I O N S
R
U N T H E
H
A R D W A R E
Hardware Problems in the Microsoft Windows Vista™ Operating System" on page 93.
R
U N T H E
D
E L L
D
I A G N O S T I C S
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
A
D J U S T T H E
W
I N D O W S V O L U M E C O N T R O L
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
C
H E C K T H E S P E A K E R S A N D S U B W O O F E R
page 72.
Problems writing to an optical drive
C
L O S E O T H E R P R O G R A M S
during the writing process. If the stream is interrupted, an error occurs. Try closing all
programs before you write to the optical.
U R N O F F S T A N D B Y M O D E I N
T
"Configuring Power Management Settings" on page 57 or search for the keyword
standby in Windows Help and Support for information on power management modes.
62
Troubleshooting
®
®
W
I N D O W S
R
E C O G N I Z E S T H E D R I V E
and click Computer.
— See "Cleaning Your Computer" on page 191.
T
R O U B L E S H O O T E R
— See "Troubleshooting Software and
— See "Dell Diagnostics" on page 86.
—
— See "Sound and Speaker Problems" on
— The optical drive must receive a steady stream of data
I N D O W S B E F O R E W R I T I N G T O A D I S C
W
—
— See
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Table of Contents
Troubleshooting
