Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE Upgrade Manual page 42

Upgrade Guide
Possible cause
• permissions for the Microsoft Windows account
that is used to run the BlackBerry Professional
Softwareare not correctly specified or are missing
• MAPI profile for the Microsoft Windows account is
incorrect or is not specified
The Microsoft Exchange Server was upgraded to
Microsoft Windows 2003 with Microsoft
Exchange2003, but the BlackBerry Professional
Software is installed on a computer that is running
Microsoft Windows Server 2000 and Microsoft
Exchange 2000 System Manager.
The Microsoft Windows account that is used to run the
BlackBerry Professional Software does not have access
to the Global Address List or if the account is not visible
in the Global Address List.
This is typical in hosted environments, in which the
Global Address List is isolated for each organization
that uses the hosted services.
The Microsoft Windows account that is used to run the
BlackBerry Professional Software is corrupted and
cannot access mailboxes for BlackBerry device users.
A Public Folder storage group and database were not
created during the installation of Microsoft Exchange
2007 Server.
40
Possible solution
2. When you are prompted for the MAPI profile name, type
the MAPIProfile name that is in the registry at
HKEY_CURRENT_USER/Software/Research In Motion/
BlackBerry Enterprise Server/Management.
1. Install Microsoft Exchange 2003 System Manager on the
server that hosts the BlackBerry Professional Software.
2. On the server that hosts the BlackBerry Professional
Software, on the taskbar, click Start > Programs >
BlackBerry Professional Software > BlackBerry Server
Configuration.
3. On the BlackBerry Server tab, click Edit MAPI Profile.
4. Type the Microsoft Exchange Server name.
5. In the Mailbox field, type the name of the Microsoft
Windows account that is used to run the BlackBerry
Professional Software.
6. Click Apply.
1. Make the Microsoft Windows account that is used to run
the BlackBerry Professional Software visible in the Global
Address List.
2. Grant the account unrestricted access to the Global
Address List so that it can resolve its own mailbox location
and those of all BlackBerry device users, regardless of the
organization they belong to.
Re-create the Microsoft Windows account that is used to run the
BlackBerry Professional Software, and grant the account all
required permissions. For more information about how to create
a new account, see the BlackBerry Professional Software
Getting Started Guide.
Create a Public Folder storage group and database on
theMicrosoft Exchange 2007 Server. For more information, see
the BlackBerry Professional Software Getting Started Guide.
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