Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE Upgrade Manual page 40

Upgrade Guide
Possible cause
If a Messaging Application Programming Interface
(MAPI) profile was created using a profile wizard, this
message might appear for one of the following reasons:
• The profile wizard might return more than one
mailbox for the Microsoft Windows account that
runs the BlackBerry Professional Software.
• The Microsoft Exchange Server might not host the
mailbox for the administration account for the
BlackBerry Professional Software.
• The MAPI profile might be configured to use a
method of authentication other than NT Password
Authentication, which requires a user name,
domain, and password.
The security settings in the MAPI properties are
configured to prompt for a password, but Distributed
Password Authentication is configured.
The Microsoft Windows account that is used to run the
BlackBerry Professional Software was deleted.
38
Possible solution
4. Click Start.
1. On the server that hosts the BlackBerry Professional
Software, on the taskbar, click Start > Programs >
BlackBerry Professional Software > BlackBerry Server
Configuration.
2. On the BlackBerry Server tab, click Edit MAPI Profile.
3. Type the Microsoft Exchange Server name.
4. Type the mailbox name of the Microsoft Windows account
that runs the BlackBerry Professional Software.
5. Click OK.
Change the MAPI authentication method to Windows NT
Password Authentication.
1. On the server that hosts the BlackBerry Professional
Software, on the taskbar, click Start > Programs >
BlackBerry Professional Software > BlackBerry Server
Configuration.
2. On the BlackBerry Server tab, click Edit MAPI Profile.
3. On the Advanced tab, in the Logon network security
drop-down list, click NT Password Authentication.
4. Click Apply.
Restore the Microsoft Windows account from a backup file, or
create a new account. For more information about how to create
a new account, see the BlackBerry Professional Software
Getting Started Guide.
Service failed to start, generating error 5305