Send The Blackberry Desktop Software Installation File To Users' Computers; Synchronizing Wireless Data Automatically; Create The Blackberry Device Software Upgrade Instructions For Blackberry Device Users - Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE Upgrade Manual

Upgrade Guide
3. Send users an email message that includes the following information:
• location of the installation file on the network drive
• instructions to double-click blackberry device manager v4.1.msi

Send the BlackBerry Desktop Software installation file to users' computers

You can send users the BlackBerry® Desktop Software so that they can synchronize organizer data items and manage
message forwarding at their computers.
> Send users an email message that includes the location of the installation file on the network drive and specifies the
following installation type: \\<shared network drive>\setup.exe /s
The software installs automatically.

Synchronizing wireless data automatically

When you upgrade the BlackBerry® Enterprise Server, the BlackBerry Synchronization Service sends service books to the
BlackBerry devices that can synchronize data over the wireless network. For more information about which BlackBerry®
Device Software versions cause wireless data synchronization to occur automatically, visit
read article KB04295.
Create the BlackBerry Device Software upgrade instructions for BlackBerry device
users
Perform this task so that your users can upgrade the BlackBerry® Device Software.
1. Create an email message that includes the location of the application loader tool and specifies the following loading
commands based on the type of connection that the BlackBerry device uses:
• USB: \\<shared computer name>\Research In Motion\Apploader\loader.exe /defaultUSB /forceload
• Serial: \\<shared computer name>\Research In Motion\Apploader\loader.exe
2. Consider providing the following instructions in the email message:
• Connect your BlackBerry device to your computer.
• Do not disconnect your BlackBerry device from your computer until the upgrade process completes.
• If prompted, type your BlackBerry device password. Click Next.
• If your BlackBerry device uses a serial connection, complete the instructions on the screen.
• If prompted, select the Do not provision the device during the loading process option.
• After the upgrade completes, activate your BlackBerry device over the wireless network.
Synchronizing wireless data automatically
www.blackberry.com/support to
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