Create a Microsoft Exchange 2007 account and mailbox....................Configure Microsoft Windows permissions for the Microsoft Exchange 2007 account........... Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange account..........Enable BlackBerry device users to send messages in a Microsoft Exchange 2007 environment........
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Test the BlackBerry Enterprise Server installation......................... Install the BlackBerry database notification system......................8 Postinstallation tasks................................. Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange 2003 environment ........................................Connecting to a BlackBerry Attachment Service........................Connect the BlackBerry MDS Connection Service to a BlackBerry Attachment Service..........
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Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances..11 Troubleshooting the BlackBerry Enterprise Server installation process..............A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed..Failed to write License Key to the Database...........................
Installing all BlackBerry Enterprise Server components on one computer If you want to set up an evaluation or complete a simple installation of the BlackBerry® Enterprise Server for a small number of users, you can install all the BlackBerry Enterprise Server components on the same computer.
Internet. The BlackBerry MDS Connection Service might use increased system resources when it processes content requests. If you want to minimize the impact on message delivery, you can install the BlackBerry MDS Connection Service by itself on a separate computer.
You can install the BlackBerry Router with other BlackBerry® Enterprise Server components or by itself on a separate computer. Install the BlackBerry Router on a separate computer if you want to set it up in the DMZ, or to install several standby instances of the BlackBerry Router as failover components in case your primary BlackBerry Router becomes unavailable.
System requirements System requirements For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking. System requirements: BlackBerry Enterprise Server Item Requirement operating system Any of the following operating systems: •...
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To support Microsoft Exchange 2003, the following Microsoft hotfixes installed: • 913643 on your organization's messaging server • 923537 on the computer that hosts the BlackBerry Enterprise Server Internet Service Manager to support Microsoft Exchange 2007, the Internet Service Manager component of Microsoft® IIS...
Internet addresses using DNS • transparency of the proxy server for proxy firewalls System requirements: BlackBerry Attachment Service The following system requirements apply when installing the BlackBerry® Attachment Service on a computer separate from the BlackBerry® Enterprise Server. Item Requirement...
Java® or JavaScript® turned on • language preferences configured to display encoded web pages System requirements: BlackBerry Manager The following system requirements apply when installing the BlackBerry® Manager on a computer separate from the BlackBerry® Enterprise Server. Item Requirement operating system Any of the following operating systems: •...
To support BlackBerry device implementation that uses a hub, a USB driver that supports USB 1.1-compliant hubs System requirements: BlackBerry MDS Connection Service The following system requirements apply when installing the BlackBerry® MDS Connection Service on a computer separate from the BlackBerry® Enterprise Server. Item...
To support enhanced network authentication, RSA Authentication Agent version 5.0 for Windows System requirements: BlackBerry MDS Integration Service The following system requirements apply when installing the BlackBerry® MDS Integration Service on a computer separate from the BlackBerry® Enterprise Server. Item...
Installation Guide System requirements: BlackBerry Router System requirements: BlackBerry Router The following system requirements apply when installing the BlackBerry® Router on a computer separate from the BlackBerry® Enterprise Server. Item Requirement operating system Any of the following operating systems: •...
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IBM® Lotus® Sametime® The BlackBerry Collaboration Service supports IBM Lotus Sametime when you add the IP address of the computer that hosts the BlackBerry Collaboration Service to the CommunityConnectivity document on the IBM Lotus Sametime server. Novell® GroupWise® Messenger...
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Microsoft® Remote Desktop Connection for use with Windows Server 2003 HTML email The BlackBerry Enterprise Server and its components support HTML email in a Japanese environment with the following options selected in the regional and language settings of the computer: •...
Unsupported environments Unsupported environments Item Description The BlackBerry® Enterprise Server and its components, with the exception of the BlackBerry Router, do not support installation in a DMZ. messaging server The BlackBerry Enterprise Server and its components do not support the installation of the messaging server on the same computer.
Configure permissions for the Microsoft Windows account On each computer that you want to install the BlackBerry® Enterprise Server components on, you must configure the permissions of the Microsoft® Windows® account that you plan to use to install the BlackBerry Enterprise Server components.
Configure Microsoft Exchange Version 5.5 permissions for the Microsoft Windows account On each computer that you plan to install the BlackBerry® Enterprise Server or the BlackBerry Manager on, you must configure the Microsoft® Exchange permissions of the Microsoft® Windows® account that you plan to use to complete the installation.
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894470 Verify that your environment meets the requirements described in the applicable known issues. Download and install the hotfixes for the known issues on the computers on which you plan to install the BlackBerry Enterprise Server and the BlackBerry Manager.
On each computer that you plan to install the BlackBerry® Enterprise Server or the BlackBerry Manager on, you must configure the Local Security Policy permissions for the Microsoft® Exchange account that you plan to use to complete the installation.
Type the following command: get-mailboxserver "<messaging_server_name> " | add-adpermission –user "BESAdmin" –accessrights ExtendedRight –extendedrights Send-As, Receive-As, ms-Exch-Store-Admin Enable BlackBerry device users to send messages in a Microsoft Exchange 2007 environment On any computer within your organization's domain, on the taskbar, click Start > Administrative Tools > Active Directory Users and Computers.
Database using Microsoft® Windows® authentication, the Microsoft Windows account that you use must have permissions on the database server. The type of permissions depends on the BlackBerry Enterprise Server setup option that you choose, and on whether you create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server or on another database server.
Configuring authentication to the BlackBerry MDS Integration Service database If you install the BlackBerry® MDS Integration Service on a Microsoft® SQL Server®, the setup application uses the same authentication method and account that you specified for the BlackBerry Configuration Database. The account requires the same permissions for the BlackBerry MDS Integration Service database as it requires for the BlackBerry Configuration Database.
Installation Guide Persistent socket connections for the BlackBerry Collaboration Service Persistent socket connections for the BlackBerry Collaboration Service Instant messaging environment BlackBerry Collaboration Service requirements Microsoft® Office Live Communications Server 2005 or one persistent socket connection for each instant Microsoft® Office Communications Server 2007, and TLS...
(optional) allowed lists for anti-virus and anti- Add the blackberry.net domain to the allowed lists in the anti-virus and anti- spam software applications spam software applications that the messaging server or gateway uses.
For troubleshooting information, visit www.blackberry.com/support. In the BlackBerry Manager, add a test user account. If you added a test user successfully, the connection from the BlackBerry Enterprise Server to the BlackBerry Configuration Database and the messaging server is open. If you installed the BlackBerry MDS Connection Service, browse to http://<BES_host>:8080.
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BlackBerry database notification system installs automatically. If you create the BlackBerry Configuration Database on a database server that is installed on a separate computer, you can install the BlackBerry database notification system manually after you complete the BlackBerry Enterprise Server installation.
BlackBerry Attachment Service. Connect the BlackBerry MDS Connection Service to a BlackBerry Attachment Service Complete the following task if you have not installed the BlackBerry® Attachment Service on the same computer as the BlackBerry MDS Connection Service. On the computer that hosts the BlackBerry MDS Connection Service, navigate to C:\Program Files\Research In Motion \BlackBerry Enterprise Server\MDS\Servers\Instance\config.
Connect the BlackBerry Collaboration Service to a remote BlackBerry Attachment Service Users can use the BlackBerry® Client for IBM® Lotus® Sametime® to send files to the contacts in their contact lists. To optimize files for viewing on BlackBerry devices, the BlackBerry Collaboration Service must be able to connect to the BlackBerry Attachment Service.
Enterprise Server > BlackBerry Server Configuration. On the Attachment Server tab, in the Configuration Option drop-down list, click Attachment Server. In the Submit Port field, type the same port number that you typed in the Server Submit Port field on the BlackBerry Enterprise Server.
BlackBerry MDS Integration Service and the BlackBerry Manager. You can install a self-signed certificate for the BlackBerry MDS Integration Service, or you can get a signed root certificate from a certificate authority and install it in the key store using the Java® keytool. You can replace the self-signed certificate...
Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager When the BlackBerry® Manager connects to the BlackBerry MDS Integration Service for the first time after installation, the BlackBerry Manager prompts you to view and install the BlackBerry MDS Integration Service self-signed certificate. This certificate allows server-authenticated communication between the BlackBerry MDS Integration Service and the BlackBerry Manager.
When users try to look up contact information, they need to type the entire email address. If you do not want to use the address lookup feature, you can configure the BlackBerry Enterprise Server to look up user addresses using LDAP. With LDAP, users can perform more comprehensive searches for addresses in the GAL. The BlackBerry Enterprise Server does not search for a user’s organization name in the GAL.
In the Microsoft® Windows® Services, restart the BlackBerry Controller. Add or remove a BlackBerry Enterprise Server component Complete this task if you want to add or remove a BlackBerry® Enterprise Server component from a computer that also hosts other BlackBerry Enterprise Server components.
You assign each BlackBerry Enterprise Server administrator to an administrative role. If you already manage your organization using Windows® groups, assign those groups to the administrative roles so that you can manage role membership through the group.
BlackBerry® Enterprise Server administrators are database users who can access the BlackBerry Configuration Database using the BlackBerry Manager. This access is restricted to the administrative roles that the BlackBerry Enterprise Server administrators are assigned to. Only administrators who are assigned to the security administrator role can create other BlackBerry Enterprise Server administrators accounts.
The BlackBerry® Configuration Database uses the most restrictive settings to determine which tasks the BlackBerry Manager displays, so an administrator who is assigned both enterprise and junior help desk roles sees only the tasks for the junior help desk role.
Installation Guide Assign a BlackBerry Enterprise Server administrator to a different administrative role Click OK. Restart the BlackBerry Manager. Assign a BlackBerry Enterprise Server administrator to a different administrative role As organizational changes occur, you might need to move an administrator to a different administrative role.
Removing the BlackBerry Enterprise Server software Remove the BlackBerry Enterprise Server software Use this task to remove the BlackBerry® Enterprise Server or a BlackBerry Enterprise Server component that you have installed on a separate computer. On the taskbar, click Start > Settings > Control Panel > Add/Remove Programs.
Removing the BlackBerry database notification system You must remove the BlackBerry® database notification system manually if you installed it manually. You can choose to remove the BlackBerry database notification system for one or all instances of the BlackBerry Configuration Database.
This message appears when you try to add the CAL key. Possible solution After you restart the computer during the BlackBerry® Enterprise Server installation process, you must log in using the same Microsoft® Windows® account that you used to start the installation process.
Microsoft .NET Framework Version 1.1 When the BlackBerry® Enterprise Server setup application installs Microsoft® .NET Framework Version 1.1 SP1 on a computer that hosts a previously installed version of Microsoft .NET Framework Version 1.1, it prompts you for access to the installation media for Microsoft .NET Framework Version 1.1.
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Installation Guide The setup application prompts you for access to the installation media for Microsoft .NET Framework Version Double-click netfx.msi. Complete the instructions on the screen.
BlackBerry MDS BlackBerry® Mobile Data System A client access license (CAL) limits how many users you can add to the BlackBerry® Enterprise Server. Collaboration Data Object A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists between the trusted LAN of the organization and the untrusted external wireless network and public Internet.
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Installation Guide Glossary J2SE Java® 2 Platform, Standard Edition Java® Runtime Environment local area network LDAP Lightweight Directory Access Protocol MAPI Messaging Application Programming Interface MDAC Microsoft® Data Access Components messaging server A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information.
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Installation Guide Glossary Transmission Control Protocol Transport Layer Security Extensible Markup Language...
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Installation Guide Legal notice Information that is provided with RIM's products and services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third-Party Information and RIM assumes no liability whatsoever in relation to the Third-Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages.
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WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server Software, BlackBerry® Desktop Software, and/or BlackBerry® Device Software and may require additional development or Third Party Products and Services for access to corporate applications.
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