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Related Manuals for Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE
Summary of Contents for Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE
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Page 1: Installation Guide
Installation Guide BlackBerry Enterprise Server for Microsoft Exchange Version: 4.1 | Service Pack: 6... - Page 2 SWD-427146-0708050935-001...
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Page 3: Table Of Contents
Create a Microsoft Exchange 2007 account and mailbox....................Configure Microsoft Windows permissions for the Microsoft Exchange 2007 account........... Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange account..........Enable BlackBerry device users to send messages in a Microsoft Exchange 2007 environment........ - Page 4 Test the BlackBerry Enterprise Server installation......................... Install the BlackBerry database notification system......................8 Postinstallation tasks................................. Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange 2003 environment ........................................Connecting to a BlackBerry Attachment Service........................Connect the BlackBerry MDS Connection Service to a BlackBerry Attachment Service..........
- Page 5 Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances..11 Troubleshooting the BlackBerry Enterprise Server installation process..............A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed..Failed to write License Key to the Database...........................
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Page 7: Planning A Blackberry Enterprise Server Installation
Installing all BlackBerry Enterprise Server components on one computer If you want to set up an evaluation or complete a simple installation of the BlackBerry® Enterprise Server for a small number of users, you can install all the BlackBerry Enterprise Server components on the same computer. -
Page 8: Installing The Blackberry Manager
Internet. The BlackBerry MDS Connection Service might use increased system resources when it processes content requests. If you want to minimize the impact on message delivery, you can install the BlackBerry MDS Connection Service by itself on a separate computer. -
Page 9: Installing The Blackberry Router
You can install the BlackBerry Router with other BlackBerry® Enterprise Server components or by itself on a separate computer. Install the BlackBerry Router on a separate computer if you want to set it up in the DMZ, or to install several standby instances of the BlackBerry Router as failover components in case your primary BlackBerry Router becomes unavailable. -
Page 11: System Requirements
System requirements System requirements For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking. System requirements: BlackBerry Enterprise Server Item Requirement operating system Any of the following operating systems: •... - Page 12 To support Microsoft Exchange 2003, the following Microsoft hotfixes installed: • 913643 on your organization's messaging server • 923537 on the computer that hosts the BlackBerry Enterprise Server Internet Service Manager to support Microsoft Exchange 2007, the Internet Service Manager component of Microsoft® IIS...
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Page 13: System Requirements: Blackberry Attachment Service
Internet addresses using DNS • transparency of the proxy server for proxy firewalls System requirements: BlackBerry Attachment Service The following system requirements apply when installing the BlackBerry® Attachment Service on a computer separate from the BlackBerry® Enterprise Server. Item Requirement... -
Page 14: System Requirements: Blackberry Manager
Java® or JavaScript® turned on • language preferences configured to display encoded web pages System requirements: BlackBerry Manager The following system requirements apply when installing the BlackBerry® Manager on a computer separate from the BlackBerry® Enterprise Server. Item Requirement operating system Any of the following operating systems: •... -
Page 15: System Requirements: Blackberry Mds Connection Service
To support BlackBerry device implementation that uses a hub, a USB driver that supports USB 1.1-compliant hubs System requirements: BlackBerry MDS Connection Service The following system requirements apply when installing the BlackBerry® MDS Connection Service on a computer separate from the BlackBerry® Enterprise Server. Item... -
Page 16: System Requirements: Blackberry Mds Integration Service
To support enhanced network authentication, RSA Authentication Agent version 5.0 for Windows System requirements: BlackBerry MDS Integration Service The following system requirements apply when installing the BlackBerry® MDS Integration Service on a computer separate from the BlackBerry® Enterprise Server. Item... -
Page 17: System Requirements: Blackberry Router
Installation Guide System requirements: BlackBerry Router System requirements: BlackBerry Router The following system requirements apply when installing the BlackBerry® Router on a computer separate from the BlackBerry® Enterprise Server. Item Requirement operating system Any of the following operating systems: •... - Page 18 IBM® Lotus® Sametime® The BlackBerry Collaboration Service supports IBM Lotus Sametime when you add the IP address of the computer that hosts the BlackBerry Collaboration Service to the CommunityConnectivity document on the IBM Lotus Sametime server. Novell® GroupWise® Messenger...
- Page 19 Microsoft® Remote Desktop Connection for use with Windows Server 2003 HTML email The BlackBerry Enterprise Server and its components support HTML email in a Japanese environment with the following options selected in the regional and language settings of the computer: •...
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Page 20: Unsupported Environments
Unsupported environments Unsupported environments Item Description The BlackBerry® Enterprise Server and its components, with the exception of the BlackBerry Router, do not support installation in a DMZ. messaging server The BlackBerry Enterprise Server and its components do not support the installation of the messaging server on the same computer. -
Page 21: Configuring A Microsoft Exchange 5.5, Microsoft Exchange 2000, Or Microsoft Exchange 2003 Messaging Environment
Configure permissions for the Microsoft Windows account On each computer that you want to install the BlackBerry® Enterprise Server components on, you must configure the permissions of the Microsoft® Windows® account that you plan to use to install the BlackBerry Enterprise Server components. -
Page 22: Configuring Microsoft Exchange Permissions For The Microsoft Windows Account
Configure Microsoft Exchange Version 5.5 permissions for the Microsoft Windows account On each computer that you plan to install the BlackBerry® Enterprise Server or the BlackBerry Manager on, you must configure the Microsoft® Exchange permissions of the Microsoft® Windows® account that you plan to use to complete the installation. - Page 23 894470 Verify that your environment meets the requirements described in the applicable known issues. Download and install the hotfixes for the known issues on the computers on which you plan to install the BlackBerry Enterprise Server and the BlackBerry Manager.
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Page 25: Configuring A Microsoft Exchange 2007 Messaging Environment
On each computer that you plan to install the BlackBerry® Enterprise Server or the BlackBerry Manager on, you must configure the Local Security Policy permissions for the Microsoft® Exchange account that you plan to use to complete the installation. -
Page 26: Configure Microsoft Exchange 2007 Permissions For The Microsoft Exchange Account
Type the following command: get-mailboxserver "<messaging_server_name> " | add-adpermission –user "BESAdmin" –accessrights ExtendedRight –extendedrights Send-As, Receive-As, ms-Exch-Store-Admin Enable BlackBerry device users to send messages in a Microsoft Exchange 2007 environment On any computer within your organization's domain, on the taskbar, click Start > Administrative Tools > Active Directory Users and Computers. -
Page 27: Setting Up The Database Connection
Database using Microsoft® Windows® authentication, the Microsoft Windows account that you use must have permissions on the database server. The type of permissions depends on the BlackBerry Enterprise Server setup option that you choose, and on whether you create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server or on another database server. -
Page 28: Configuring Authentication To The Blackberry Mds Integration Service Database
Configuring authentication to the BlackBerry MDS Integration Service database If you install the BlackBerry® MDS Integration Service on a Microsoft® SQL Server®, the setup application uses the same authentication method and account that you specified for the BlackBerry Configuration Database. The account requires the same permissions for the BlackBerry MDS Integration Service database as it requires for the BlackBerry Configuration Database. -
Page 29: Persistent Socket Connections For The Blackberry Collaboration Service
Installation Guide Persistent socket connections for the BlackBerry Collaboration Service Persistent socket connections for the BlackBerry Collaboration Service Instant messaging environment BlackBerry Collaboration Service requirements Microsoft® Office Live Communications Server 2005 or one persistent socket connection for each instant Microsoft® Office Communications Server 2007, and TLS... -
Page 31: Installing The Blackberry Enterprise Server Software
(optional) allowed lists for anti-virus and anti- Add the blackberry.net domain to the allowed lists in the anti-virus and anti- spam software applications spam software applications that the messaging server or gateway uses. -
Page 32: Install The Blackberry Enterprise Server Software
For troubleshooting information, visit www.blackberry.com/support. In the BlackBerry Manager, add a test user account. If you added a test user successfully, the connection from the BlackBerry Enterprise Server to the BlackBerry Configuration Database and the messaging server is open. If you installed the BlackBerry MDS Connection Service, browse to http://<BES_host>:8080. - Page 33 BlackBerry database notification system installs automatically. If you create the BlackBerry Configuration Database on a database server that is installed on a separate computer, you can install the BlackBerry database notification system manually after you complete the BlackBerry Enterprise Server installation.
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Page 35: Postinstallation Tasks
BlackBerry Attachment Service. Connect the BlackBerry MDS Connection Service to a BlackBerry Attachment Service Complete the following task if you have not installed the BlackBerry® Attachment Service on the same computer as the BlackBerry MDS Connection Service. On the computer that hosts the BlackBerry MDS Connection Service, navigate to C:\Program Files\Research In Motion \BlackBerry Enterprise Server\MDS\Servers\Instance\config. -
Page 36: Connect The Blackberry Collaboration Service To A Remote Blackberry Attachment Service
Connect the BlackBerry Collaboration Service to a remote BlackBerry Attachment Service Users can use the BlackBerry® Client for IBM® Lotus® Sametime® to send files to the contacts in their contact lists. To optimize files for viewing on BlackBerry devices, the BlackBerry Collaboration Service must be able to connect to the BlackBerry Attachment Service. -
Page 37: Connect A Remote Blackberry Attachment Service To The Blackberry Messaging Agent
Enterprise Server > BlackBerry Server Configuration. On the Attachment Server tab, in the Configuration Option drop-down list, click Attachment Server. In the Submit Port field, type the same port number that you typed in the Server Submit Port field on the BlackBerry Enterprise Server. -
Page 38: Verify That The Blackberry Collaboration Service Can Connect To Microsoft Office Communications Server 2007 Or Microsoft Office Live Communications Server 2005
BlackBerry MDS Integration Service and the BlackBerry Manager. You can install a self-signed certificate for the BlackBerry MDS Integration Service, or you can get a signed root certificate from a certificate authority and install it in the key store using the Java® keytool. You can replace the self-signed certificate... -
Page 39: Allow The Blackberry Mds Integration Service To Communicate With The Blackberry Manager
Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager When the BlackBerry® Manager connects to the BlackBerry MDS Integration Service for the first time after installation, the BlackBerry Manager prompts you to view and install the BlackBerry MDS Integration Service self-signed certificate. This certificate allows server-authenticated communication between the BlackBerry MDS Integration Service and the BlackBerry Manager. -
Page 40: Configuring How Users Search For Email Addresses In A Hosted Blackberry Enterprise Server Environment
When users try to look up contact information, they need to type the entire email address. If you do not want to use the address lookup feature, you can configure the BlackBerry Enterprise Server to look up user addresses using LDAP. With LDAP, users can perform more comprehensive searches for addresses in the GAL. The BlackBerry Enterprise Server does not search for a user’s organization name in the GAL. -
Page 41: Add Or Remove A Blackberry Enterprise Server Component
In the Microsoft® Windows® Services, restart the BlackBerry Controller. Add or remove a BlackBerry Enterprise Server component Complete this task if you want to add or remove a BlackBerry® Enterprise Server component from a computer that also hosts other BlackBerry Enterprise Server components. -
Page 43: Creating And Managing Administrators
You assign each BlackBerry Enterprise Server administrator to an administrative role. If you already manage your organization using Windows® groups, assign those groups to the administrative roles so that you can manage role membership through the group. -
Page 44: Creating A Blackberry Enterprise Server Administrator In A Microsoft Sql Server Environment
BlackBerry® Enterprise Server administrators are database users who can access the BlackBerry Configuration Database using the BlackBerry Manager. This access is restricted to the administrative roles that the BlackBerry Enterprise Server administrators are assigned to. Only administrators who are assigned to the security administrator role can create other BlackBerry Enterprise Server administrators accounts. -
Page 45: Assign An Administrative Role To A New Or Existing Microsoft Sql Server Database Account
The BlackBerry® Configuration Database uses the most restrictive settings to determine which tasks the BlackBerry Manager displays, so an administrator who is assigned both enterprise and junior help desk roles sees only the tasks for the junior help desk role. -
Page 46: Assign A Blackberry Enterprise Server Administrator To A Different Administrative Role
Installation Guide Assign a BlackBerry Enterprise Server administrator to a different administrative role Click OK. Restart the BlackBerry Manager. Assign a BlackBerry Enterprise Server administrator to a different administrative role As organizational changes occur, you might need to move an administrator to a different administrative role. -
Page 47: Removing The Blackberry Enterprise Server Software
Removing the BlackBerry Enterprise Server software Remove the BlackBerry Enterprise Server software Use this task to remove the BlackBerry® Enterprise Server or a BlackBerry Enterprise Server component that you have installed on a separate computer. On the taskbar, click Start > Settings > Control Panel > Add/Remove Programs. -
Page 48: Removing The Blackberry Database Notification System
Removing the BlackBerry database notification system You must remove the BlackBerry® database notification system manually if you installed it manually. You can choose to remove the BlackBerry database notification system for one or all instances of the BlackBerry Configuration Database. -
Page 49: Troubleshooting The Blackberry Enterprise Server Installation Process
This message appears when you try to add the CAL key. Possible solution After you restart the computer during the BlackBerry® Enterprise Server installation process, you must log in using the same Microsoft® Windows® account that you used to start the installation process. -
Page 50: The Blackberry Collaboration Service Does Not Connect To Microsoft Office Live Communications Server 2005
Microsoft .NET Framework Version 1.1 When the BlackBerry® Enterprise Server setup application installs Microsoft® .NET Framework Version 1.1 SP1 on a computer that hosts a previously installed version of Microsoft .NET Framework Version 1.1, it prompts you for access to the installation media for Microsoft .NET Framework Version 1.1. - Page 51 Installation Guide The setup application prompts you for access to the installation media for Microsoft .NET Framework Version Double-click netfx.msi. Complete the instructions on the screen.
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Page 53: Glossary
BlackBerry MDS BlackBerry® Mobile Data System A client access license (CAL) limits how many users you can add to the BlackBerry® Enterprise Server. Collaboration Data Object A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists between the trusted LAN of the organization and the untrusted external wireless network and public Internet. - Page 54 Installation Guide Glossary J2SE Java® 2 Platform, Standard Edition Java® Runtime Environment local area network LDAP Lightweight Directory Access Protocol MAPI Messaging Application Programming Interface MDAC Microsoft® Data Access Components messaging server A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information.
- Page 55 Installation Guide Glossary Transmission Control Protocol Transport Layer Security Extensible Markup Language...
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Page 57: Legal Notice
Legal notice Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world. - Page 58 Installation Guide Legal notice Information that is provided with RIM's products and services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third-Party Information and RIM assumes no liability whatsoever in relation to the Third-Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages.
- Page 59 WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server Software, BlackBerry® Desktop Software, and/or BlackBerry® Device Software and may require additional development or Third Party Products and Services for access to corporate applications.
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