Troubleshooting The Blackberry Enterprise Server Upgrade Process; Previous Version Detected But No Database Available; A Third-Party Tool Did Not Install Successfully And The Blackberry Enterprise Server Setup Application Closed; The Blackberry Collaboration Service Does Not Connect To Microsoft Office Live Communications Server 2005 - Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE Upgrade Manual

Upgrade Guide
Troubleshooting the BlackBerry Enterprise Server
upgrade process

Previous version detected but no database available

This message appears when you start the setup application and the setup application stops responding.
Possible solution
The registry keys that identify your BlackBerry® Configuration Database must exist in the Microsoft® Windows® Registry.
1. On the computer on which you plan to upgrade the BlackBerry® Enterprise Server, open the Registry Editor.
2. In the left pane, navigate to HKEY_LOCAL_MACHINE\Research In Motion\BlackBerry Enterprise Server\Database.
3. Create the following case-sensitive string values (if they do not exist):
• DatabaseName: Type the name of the BlackBerry Configuration Database.
• DatabaseServerMachineName: Type the computer name of the database server.
4. Restart the setup application.
A third-party tool did not install successfully and the BlackBerry Enterprise Server
setup application closed
Possible solution
1. On the BlackBerry® Enterprise Server installation media, open the Tools folder.
2. Double-click the setup application file for the tool that you want to install.
3. Complete the instructions on the screen.
4. Restart the BlackBerry Enterprise Server setup application.
The BlackBerry Collaboration Service does not connect to Microsoft Office Live
Communications Server 2005
Possible solution
If your organization's instant messaging environment supports Windows® Messenger with TLS, you must configure
authentication.
1. Download the trial edition of Microsoft® Office Communicator 2005 from www.microsoft.com/downloads.
2. Install Microsoft Office Communicator 2005 on the computer that hosts the BlackBerry® Collaboration Service.
3. Connect to Microsoft® Office Live Communications Server 2005 using Microsoft Office Communicator 2005.

Troubleshooting the BlackBerry Enterprise Server upgrade process

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