Page 1 Administration Guide BlackBerry Enterprise Server for Novell GroupWise Version: 4.1 | Service Pack: 6...
Page 2 SWD-494901-0820063906-001...
Page 3: Table Of Contents
Configure a BlackBerry Enterprise Server component to use a .pac file................ Configure a BlackBerry Enterprise Server component to use a proxy server..............Configure a BlackBerry Enterprise Server component to authenticate to a proxy server on behalf of BlackBerry devices....................................... 4 Sharing BlackBerry Enterprise Server components.....................
Page 4 Send an application to a BlackBerry device over the wireless network................Monitor wireless application push failures..........................Error messages: Wireless application push......................... Install the BlackBerry Device Software or BlackBerry Applications on a BlackBerry device using the BlackBerry Manager......................................Installing the collaboration client on BlackBerry devices.....................
Page 5 Map an address book field in the email application to an address book field on all BlackBerry devices....Map an address book field in the email application to an address book field on a specific BlackBerry device..Map address book fields that users defined to address book fields on all BlackBerry devices........
Page 6 Add retrieved certificates for web servers........................... Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices.......... Specify the maximum amount of data that the BlackBerry MDS Connection Service can send to BlackBerry devices ........................................Specify the pending content timeout limit for the BlackBerry MDS Connection Service...........
Page 7 Deactivating BlackBerry devices without applied IT policies................... Changing the default behavior of BlackBerry devices and the BlackBerry Desktop Software........Returning to the original default behavior of BlackBerry devices and the BlackBerry Desktop Software....Creating new IT policy rules to control third-party applications..................
Page 8 Managing message forwarding..............................103 Forward messages to a BlackBerry device when no filter rules apply................103 Do not deliver messages to a BlackBerry device when no filter rules apply..............103 Forward messages from inbox subfolders to a BlackBerry device................... 104...
Page 9 Turn off synchronization for messages sent from BlackBerry devices that belong to a user group......104 Turn off synchronization for messages sent from a BlackBerry device................104 Turn off message forwarding to user accounts in a user group..................105 Turn off message forwarding to a user account......................... 105 Managing wireless message reconciliation..........................
Page 10 Prevent users from sending specific file types to instant messaging contacts using the BlackBerry Client for IBM Lotus Sametime..................................Specifying the maximum size of file types that users can send using the BlackBerry Client for IBM Lotus Sametime ........................................Prevent users from sending instant messaging conversations in email messages............
Page 11 Remove an installed BlackBerry MDS Runtime Application from BlackBerry devices..........129 Remove an installed BlackBerry MDS Runtime Application from a specific BlackBerry device......... 130 Configuring a new connection between a BlackBerry MDS Integration Service and a BlackBerry MDS Connection Service......................................130 Make a BlackBerry MDS Connection Service available to a BlackBerry MDS Integration Service......
Page 12 Changing how BlackBerry Enterprise Server components create log files................ 156 Add a prefix to the file names of all the BlackBerry Enterprise Server component log files........156 Configure the maximum size for a BlackBerry Enterprise Server component log file..........156 Change the logging level for a BlackBerry Enterprise Server component..............
Page 13 Change the location where the BlackBerry MDS Connection Service writes log files..........159 Change the interval at which the BlackBerry MDS Connection Service writes information to the log file....160 Change the logging level for the UDP log file........................160 Change the port number that the BlackBerry MDS Connection Service connects to when sending UDP log file messages....................................
Page 15: Creating Administrator Accounts
You assign each BlackBerry Enterprise Server administrator to an administrative role. If you already manage your organization using Windows® groups, assign those groups to the administrative roles so that you can manage role membership through the group.
Page 16: Creating A Blackberry Enterprise Server Administrator In A Microsoft Sql Server Environment
BlackBerry® Enterprise Server administrators are database users who can access the BlackBerry Configuration Database using the BlackBerry Manager. This access is restricted to the administrative roles that the BlackBerry Enterprise Server administrators are assigned to. Only administrators who are assigned to the security administrator role can create other BlackBerry Enterprise Server administrators accounts.
Page 17: Assign An Administrative Role To A New Or Existing Microsoft Sql Server Database Account
The BlackBerry® Configuration Database uses the most restrictive settings to determine which tasks the BlackBerry Manager displays, so an administrator who is assigned both enterprise and junior help desk roles sees only the tasks for the junior help desk role.
Page 18: Specify The Administration Email Address
Specify the administration email address Specify the administration email address Specify the address that the BlackBerry® Manager sends system messages or enterprise activation passwords from. Create an email account on your messaging server. In the BlackBerry Manager, in the left pane, click BlackBerry Domain.
Page 19: Setting Up Security Options
BlackBerry device and the BlackBerry Enterprise Server. This data encryption process occurs automatically and is designed to verify that a message that a user sends from a BlackBerry device, which is outside the organization's firewall, remains protected on the transport layer until the BlackBerry Enterprise Server receives the message.
Page 20: Generating Organization-Specific Encryption Keys For Pin-To-Pin Message Encryption
BlackBerry MDS Integration Service and the BlackBerry Manager. You can install a self-signed certificate for the BlackBerry MDS Integration Service, or you can get a signed root certificate from a certificate authority and install it in the key store using the Java® keytool. You can replace the self-signed certificate...
Page 21: Allow The Blackberry Mds Integration Service To Communicate With The Blackberry Manager
Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager When the BlackBerry® Manager connects to the BlackBerry MDS Integration Service for the first time after installation, the BlackBerry Manager prompts you to view and install the BlackBerry MDS Integration Service self-signed certificate. This certificate allows server-authenticated communication between the BlackBerry MDS Integration Service and the BlackBerry Manager.
Page 22 Administration Guide Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services • Allow BlackBerry MDS Runtime Applications to access web services using HTTPS.
Page 23: Setting Up Proxy Servers For Blackberry Enterprise Server Components
Connection Service and the BlackBerry MDS Integration Service. You cannot use a proxy server to exchange data between these components of the BlackBerry Enterprise Server. If you use a .pac file configuration, you can change the .pac file to allow a direct connection between the BlackBerry MDS Connection Service and the BlackBerry MDS Integration Service.
Page 24: Configure A Blackberry Enterprise Server Component To Use A Proxy Server
Collaboration Service to access web servers through a proxy server. You can specify more than one proxy string in a proxy mapping rule for a web address. If the BlackBerry® Enterprise Server component cannot access the web server using the first proxy string, it tries to access the web server using the subsequent proxy strings that you typed, until it accesses the web server successfully.
Page 25 Click a URL. Click Properties. In the User Name field, type the user name that the BlackBerry Enterprise Server component can use to connect to the proxy server that is defined for the web address. In the Password field, type the password for the user name.
Page 27: Sharing Blackberry Enterprise Server Components
On the Global tab, click Service Control & Customization. Click MDS CS to BES Mapping. In the MDS CS to BES Mappings dialog box, in the left pane, click the BlackBerry MDS Connection Service that you have set as the central push server.
Page 28 On the Global tab, click Service Control & Customization. Click IM to BES Mapping. In the IM to BES Mappings dialog box, in the left pane, click the BlackBerry Collaboration Service that you want multiple BlackBerry Enterprise Server instances to use.
Page 29: Setting Up User Accounts
When you install the BlackBerry® Enterprise Server, the BlackBerry Configuration Database stores a copy of the Novell® GroupWise® System Address Book for the primary Post Office Agent (POA). When you add a user account to the BlackBerry Enterprise Server, the BlackBerry Manager retrieves the user information from the BlackBerry Configuration Database. A daily process updates users' email addresses in the BlackBerry Configuration Database.
Page 30: Create A User Group
Create a user group Create groups of user accounts in the BlackBerry® Domain to apply common configuration properties for the user group or to perform administrative tasks on all user accounts in the user group. User accounts in a user group can be located on different BlackBerry®...
Page 31 Administration Guide Synchronizing organizer data items with BlackBerry devices Click OK.
Page 33: Sending Software And Java Applications To Blackberry Devices
Making software and applications available on a network drive To make the BlackBerry® Device Software or applications available for users to install on or add to their BlackBerry devices, you must save the BlackBerry Device Software and applications to a network drive and create a software index. You can maintain only one version of software or an application on the network drive at a time.
Page 34: Add A Java Application To A Network Drive
Extract the .alx and .cod files to the path that you created in step 1. Add the BlackBerry MDS Runtime to a network drive You add the BlackBerry® MDS Runtime to a network drive for users to install on their BlackBerry devices so that they can use BlackBerry MDS Runtime Applications.
Page 35: Indexing Applications On A Network Drive
Create or update a software index for applications on a network drive Not all software or applications require indexing. If you add BlackBerry® Device Software version 4.0 or later for Java® based BlackBerry devices, it creates the index files automatically. If you change an .alx file for an application that already appears in a software index on your organization's network drive, you must update the software index.
Page 36: Create A Software Configuration
Defining software configurations You must either install all of the application files that you want to install on a specific BlackBerry device model on the BlackBerry® Enterprise Server or on a computer with a shared network drive before you can set an application control policy on a BlackBerry device.
Page 37: Assign An Application Control Policy To An Application
Click OK. Assign a software configuration to a user account In the BlackBerry® Manager, in the left pane, click a BlackBerry® Enterprise Server. On the Users tab, click the user account that you want to assign the software configuration to.
Page 38: Send An Application To A Blackberry Device Over The Wireless Network
Click the Software Config Status tab. In the Name field, type the name of the user whose BlackBerry device you want to monitor. If you leave the Name field empty, the search applies to all users in the BlackBerry Domain.
Page 39 This message appears when a BlackBerry device reports a timeout failure while waiting for the application modules. Resend the application to the BlackBerry device. If the second wireless application push is not successful, in the log files that you collected, locate the user account that is experiencing the issue. Trace the installation activity.
Page 40 This message appears when the BlackBerry Policy Service does not receive an acknowledgment message that a BlackBerry device has received application data. Verify that the BlackBerry device is turned on and is located in a wireless coverage area. Resend the application. Device reported a %s error while installing module This message appears when an error occurs in the BlackBerry Policy Service that prevents the application from installing successfully on a BlackBerry device.
Page 41: Manager
BlackBerry Manager If you want to save network bandwidth, or if you want to install the BlackBerry® Device Software or add applications to BlackBerry devices before you distribute the BlackBerry devices to users, you can use the BlackBerry Manager to complete the installation process.
Page 42 To read the Deploying Java Applications document, visit www.blackberry.com/ developers and click the White Papers link. To download the .zip file for the appropriate collaboration client, visit www.blackberry.com/support/downloads. For information about the compatibility of collaboration clients and versions of the BlackBerry Enterprise Server, visit na.blackberry.com/eng/support/downloads/im_server_compatibility.jsp.
Page 43: Setting Up The Messaging Environment
BlackBerry devices. Email message filters that you create and apply override the email message filters that users create using the BlackBerry® Desktop Manager, the BlackBerry® Web Desktop Manager, or their BlackBerry devices. You can specify the order that the email message filters are applied in.
Page 44: Turn On An Email Message Filter That Applies To All User Accounts
13. To move the email message filter higher or lower in the list, click Move Up or Move Down. The BlackBerry Enterprise Server applies email message filters in the order that they are listed in. Organize the email message filters from the least restrictive to the most restrictive.
Page 45: Turn On An Email Message Filter That Applies To A User Group
13. To move the email message filter higher or lower in the list, click Move Up or Move Down. The BlackBerry® Enterprise Server applies email message filters in the order that they are listed in. Organize the email message filters from the least restrictive to the most restrictive.
Page 46: Turn On An Email Message Filter That Applies To A Specific User Account
13. Click Move Up or Move Down to move the filter higher or lower in the list. The BlackBerry Enterprise Server applies email message filters in the order that they are listed in. Organize the email message filters from the least restrictive to the most restrictive.
Page 47: Enforcing Secure Messaging Using Classifications
PGP message protection that applies to the messages. If a user does not select a message classification, by default, the BlackBerry device applies the first classification in the list. You can change the order that the BlackBerry device lists the classifications in.
Page 48: Create A Message Classification Based On An Existing Classification
After you finish: If you create more than one message classification, order the classifications in the list. By default, if a user does not select a message classification, the BlackBerry device applies the first classification in the list. Create a message classification based on an existing classification Before you begin: Create a message classification.
Page 49: Delete Message Classifications
You can map up to four custom fields that users define in the address books on their computers to their BlackBerry devices. When users request a remote address lookup from the Novell® GroupWise® address book, the fields that you configure...
Page 50: Map An Address Book Field In The Email Application To An Address Book Field On All Blackberry Devices
Click Edit PIM Sync Global Field Mapping. In the Desktop Field column, click a field. In the Device Field column, in the drop-down list, click the address book field for the BlackBerry device that you want to map to the field in the email application.
Page 51: Map Address Book Fields That Users Defined To Address Book Fields On A Specific Blackberry Device
Map address book fields that users defined to address book fields on a specific BlackBerry device You can map up to four address book fields that users define in the email application to a specific BlackBerry® device. In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
Page 53: Making Blackberry Mds Runtime Applications Available To Users
Creating BlackBerry MDS Runtime Applications and sending them to BlackBerry devices To see the documentation for administrators of the BlackBerry® Enterprise Server, visit www.blackberry.com/go/ serverdocs. To see the BlackBerry Mobile Data System Technical Overview and documentation for BlackBerry developer tools, visit www.blackberry.com/developers. Task Actor...
Page 54 Administration Guide Creating BlackBerry MDS Runtime Applications and sending them to BlackBerry devices Task Actor Resource BlackBerry Plug-in for Microsoft Visual Studio Release Notes and Known Issues List Create a BlackBerry MDS Runtime Developer BlackBerry MDS Studio Getting Started Application.
Page 55: Preparing Blackberry Devices To Install Blackberry Mds Runtime Applications
MDS Runtime installed and activated. You can install the BlackBerry MDS Runtime on BlackBerry devices over the wireless network, or you can add it to a network drive and instruct users to install it on their BlackBerry devices using the application loader tool in the BlackBerry®...
Page 56: Configuring Access To Web Services And Managing Signed And Unsigned Applications
Define a BlackBerry MDS Runtime Application as a trusted application A developer in your organization can sign a BlackBerry® MDS Runtime Application with a digital certificate. Add this digital certificate to the BlackBerry MDS Integration Service to define the BlackBerry MDS Runtime Application as a trusted application that can send data to and receive data from application servers or web servers.
Page 57: Configure Whether Users Can Install Unsigned Blackberry Mds Runtime Applications On Blackberry Devices
Configure whether users can install unsigned BlackBerry MDS Runtime Applications on BlackBerry devices You can configure whether users are allowed to install BlackBerry® MDS Runtime Applications that are not signed with a digital certificate. By default, users are allowed to install unsigned BlackBerry MDS Runtime Applications on their BlackBerry devices.
Page 58: Assign A Blackberry Mds Integration Service Device Policy To A User Group
Assign a BlackBerry MDS Integration Service device policy to a user group Before you begin: Make sure that all of the users in the group are connected to the same BlackBerry® MDS Integration Service. The group must contain at least one user.
Page 59: Install A Blackberry Mds Runtime Application On Blackberry Devices
Click the BlackBerry MDS Runtime Application that you want to install. Click Next. In the Group size for pushing field, type the number of BlackBerry devices to send the installation request to at the same time. 10. In the Push interval field, type an interval for the BlackBerry MDS Integration Service to send the installation request to BlackBerry devices.
Page 60: Applying An Application Control Policy To A Blackberry Mds Runtime Application
Administration Guide Applying an application control policy to a BlackBerry MDS Runtime Application To display a prompt on the BlackBerry device that allows the user to cancel the installation, clear the Required check box. 12. Click Next. 13. Click Finish.
Page 61: Assign An Application Control Policy To A Blackberry Mds Runtime Application
Indexing applications on a network drive, 33 Assign an application control policy to a BlackBerry MDS Runtime Application Before you begin: Add the application launcher (.cod) file for the BlackBerry® MDS Runtime Application to the network drive. In the BlackBerry Manager, create a software configuration that includes the application launcher file for the BlackBerry MDS Runtime Application.
Page 63: Configuring How Users Access Enterprise Applications And Web Content
After you finish: • If you have the BlackBerry MDS Integration Service installed, verify that the central push server appears in the list of BlackBerry MDS Connection Service instances that are available to the BlackBerry MDS Integration Service. You can configure multiple instances of the BlackBerry®...
Page 64: Configure How Blackberry Devices Authenticate To Content Servers
BlackBerry devices every 30 minutes. The BlackBerry device prompts users only if the connection to the content server persists for more than 30 minutes. In the BlackBerry Manager, in the left pane, click a BlackBerry MDS Connection Service.
Page 65: Configure The Blackberry Mds Connection Service To Authenticate Blackberry Devices To Content Servers That Use Kerberos
Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use LTPA BlackBerry® devices that are running BlackBerry® Device Software version 3.8 or later manage how they store the HTTP cookies that they use to authenticate to content servers that use LTPA authentication technology. For BlackBerry devices that use previous versions of the BlackBerry Device Software, you must allow the BlackBerry MDS Connection Service to manage HTTP cookie storage on the BlackBerry devices.
Page 66: Configuring How The Blackberry Mds Connection Service Manages Requests For Web Content
Configure the timeout limit for HTTP connections with BlackBerry devices You can specify how long the BlackBerry® MDS Connection Service waits for a BlackBerry device to send data before it closes the HTTP connection to the BlackBerry device. The default timeout limit is 120,000 milliseconds (2 minutes).
Page 67: Configure The Timeout Limit For Http Connections To Web Servers
Configure the timeout limit for HTTP connections to web servers You can specify how long the BlackBerry® MDS Connection Service waits for a web server to send data before it closes the HTTP connection to the web server. The default timeout limit is 120,000 milliseconds (2 minutes).
Page 68: Create A Key Store To Store Certificates For Use With Https Connections
Allowing push applications to make trusted connections to the BlackBerry MDS Connection Service You can use the Java® keytool to create a self-signed certificate for the BlackBerry MDS Connection Service, or you can import a signed certificate from a trusted public certificate authority. You can use the Java keytool to export the BlackBerry MDS Connection Service certificate from the key store, and import the certificate to the key stores that the Java push applications use.
Page 69: Export The Blackberry Mds Connection Service Certificate To Make It Available To Push Applications
Export the BlackBerry MDS Connection Service certificate to make it available to push applications You must export the certificate for the BlackBerry® MDS Connection Service to import it to the key store of a server-side push application. Before you begin: Add a self-signed or publicly signed certificate for the BlackBerry MDS Connection Service to the key store.
Page 70: Configuring How Applications Open Trusted Connections To Web Servers
Your organization can trust a web server that hosts push applications if the BlackBerry® Enterprise Server stores a certificate for it in the key store. To trust web servers, you can configure BlackBerry devices to use the BlackBerry MDS Connection Service to retrieve certificate information for web servers that host push applications, and use the Java®...
Page 71: Configure The Blackberry Mds Connection Service To Retrieve The Status Of Certificates For Web Servers
Do not change the default LDAP port parameters unless a port conflict exists with another service on the same computer. If you change the port number or host server information, you must stop and restart the BlackBerry MDS Connection Service to reload this information.
Page 72: Add Retrieved Certificates For Web Servers
Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices Add retrieved certificates for web servers You can use the Java® keytool to add a certificate for a web server to the BlackBerry® MDS Connection Service key store. The certificate allows connections to the trusted web server.
Page 73: Allow Java Applications To Use Persistent Socket Connections With The Blackberry Mds Connection Service
Specify the thread pool size of the BlackBerry MDS Connection Service You can specify the maximum number of threads that the BlackBerry® MDS Connection Service can process simultaneously. Before you begin: Verify that your system memory can support the thread pool size that you want to specify.
Page 74: Specify The Port Number That The Web Server Listens On For Push Application Requests
Specify how often the BlackBerry MDS Connection Service polls for configuration information You can specify how often the BlackBerry® MDS Connection Service polls the BlackBerry Configuration Database for changes to the BlackBerry MDS Connection Service and BlackBerry Collaboration Service administrative settings. The default interval is 5 minutes.
Page 75: Assigning Blackberry Devices To Users
BlackBerry device when it is activated. If you change the BlackBerry Enterprise Server settings to load the headers and body of messages onto a user's BlackBerry device when it is activated, the BlackBerry Enterprise Server can load up to 750 messages from the last 14 days for each user.
Page 76: Assigning Blackberry Devices To User Accounts
Assigning BlackBerry devices to user accounts When you assign a BlackBerry® device to a user account, you associate the BlackBerry device with that user’s email account. To assign BlackBerry devices to user accounts and activate the BlackBerry devices, you can use any of the following methods:...
Page 77 Wireless activation The wireless activation process activates BlackBerry® devices on the BlackBerry® Enterprise Server remotely. Neither you nor the users are required to connect the BlackBerry devices to a computer on your organization's network to complete the activation process. You can use the wireless activation feature to activate a large number of BlackBerry devices remotely. When BlackBerry device users want to activate new or replacement BlackBerry devices on the BlackBerry Enterprise Server over the wireless network, they must notify you.
Page 78 You can customize the character length of the activation password and the type of activation password that you send to users in a BlackBerry® Domain. For example, for the BlackBerry® 7100 Series, you can assign the 7100 Friendly password type to require users to press only one key at a time.
Page 79 Type the parameters, subject, and message. Click OK. Send an activation password to a user In the BlackBerry® Manager, in the left pane, click a BlackBerry® Enterprise Server. On the Users tab, click a user account. Click Service Access. Click Set Activation Password.
Page 80 Administration Guide Assigning BlackBerry devices to user accounts Click Generate and Email Activation Password. Click OK.
Page 81: Managing Administrator Accounts
As organizational changes occur, you might need to move an administrator to a different administrative role. In the BlackBerry® Manager, in the left pane, click BlackBerry Domain. On the Role Administration tab, click the role that the administrator is assigned to.
Page 83: Controlling The Blackberry Environment
BlackBerry devices of a specific manufacturer or model. You can allow a specific user to override the Enterprise Service Policy so that the user can still connect to the BlackBerry Enterprise Server even if that user's BlackBerry device or BlackBerry enabled device meets criteria that you exclude from the allowed list.
Page 84: Permit A User To Override The Enterprise Service Policy
The default settings for IT policy rules reflect the default behavior of BlackBerry devices or the BlackBerry Desktop Software. You can use IT policy rules to change the behavior of supported BlackBerry device types. For more information, see the Policy Reference Guide.
Page 85: Assign An It Policy To A Group Of Users
Click Open. Click OK. Assign an IT policy to a group of users In the BlackBerry® Manager, in the left pane, click User Groups List. In the Group Name list, click a group. Click Edit Group Template. Click IT Policy.
Page 86: Assign An It Policy To A User Account
BlackBerry Desktop Software over the wireless network. By default, the BlackBerry Enterprise Server is designed to resend the IT policy to the BlackBerry devices of users that are assigned to that IT policy within a short period of time after you update the IT policy.
Page 87: Deactivating Blackberry Devices Without Applied It Policies
If you set the Disable Users With Unapplied IT Policy field, by default, the BlackBerry Enterprise Server sends the IT policy to the BlackBerry device every 30 minutes until the device applies the IT policy successfully or the time limit expires. If the time limit expires, the BlackBerry Enterprise Server deactivates the PIN for the BlackBerry device user.
Page 88: Returning To The Original Default Behavior Of Blackberry Devices And The Blackberry Desktop Software
BlackBerry devices. When you select a predefined, permitted value to assign to an IT policy rule, you restrict the values that users can set for a corresponding field on BlackBerry devices.
Page 89: Creating New It Policy Rules To Control Third-Party Applications
Creating new IT policy rules to control third-party applications You can create new IT policy rules to control the applications that your organization creates for BlackBerry® devices that are running in your enterprise environment. After you create a new IT policy rule, you can add it to and assign a value to it in new or existing IT policy.
Page 90 16. In the Policy Item Settings section, provide a value for the IT policy rule in this IT policy. 17. Click OK. Change or delete IT policy rules for third-party applications In the BlackBerry® Manager, in the left pane, click BlackBerry Domain. On the Global tab, click Edit Properties. Click IT Policy.
Page 91: Managing User Accounts
When you apply configuration properties to a group, or perform administrative tasks on a group, these settings apply to all user accounts in the group. In the BlackBerry® Manager, in the left pane, click User Groups. On the User Groups List tab, click a group.
Page 92: Delete A User Group
Server sends new service books to the user's BlackBerry device over the wireless network. If you rename users in Novell® ConsoleOne®, you must readd the user accounts to the BlackBerry Enterprise Server so that the BlackBerry Enterprise Server can retrieve the changes to the user account.
Page 93: Move A User Account From One Blackberry Enterprise Server To Another
Managing user accounts Move a user account from one BlackBerry Enterprise Server to another In the BlackBerry® Manager, in the left pane, click a BlackBerry® Enterprise Server. On the Users tab, click a user account. In the lower pane, click Account.
Page 95: Protecting And Reassigning Blackberry Devices
Protect a lost BlackBerry device If a user misplaces a BlackBerry® device or a BlackBerry device is stolen, you can protect the data on the BlackBerry device by locking the BlackBerry device or making it unavailable. In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
Page 96: Protect A Lost Blackberry Device That A User Might Recover
Protect a lost BlackBerry device that a user might recover If a BlackBerry® device is lost but the user might recover it, you can protect the BlackBerry device by scheduling it to start deleting all user information and application data and become unavailable after a period of time that you specify. You can also specify whether the user can cancel the scheduled command if the user recovers the BlackBerry device.
Page 97: Preparing A Blackberry Device For Redistribution
Reissuing BlackBerry devices to new users Preparing a BlackBerry device for redistribution Before you reissue a BlackBerry® device to a new user, delete application data from the BlackBerry device, and then replace the applications on the BlackBerry device. Choose a method to delete the previous user’s application data from the BlackBerry device and make the BlackBerry device unavailable to that user before assigning the BlackBerry device to a new user.
Page 99: Managing Wireless Applications
You can upgrade a BlackBerry® Java Application, the collaboration client, and the BlackBerry® MDS Runtime on BlackBerry devices over the wireless network. The BlackBerry® Enterprise Server might take up to 4 hours to upgrade an application on a BlackBerry device.
Page 100: Managing Software Configurations
Managing software configurations Delete a software configuration from a user account In the BlackBerry® Manager, click a BlackBerry® Enterprise Server. In the Users list, click the user account that you want to delete the software configuration from. Click Device Management.
Page 101: Managing Organizer Data Synchronization
Click OK. Turn off synchronization of organizer data for a specific user account In the BlackBerry® Manager, in the left pane, click a BlackBerry® Enterprise Server. On the Users tab, double-click a user account. In the left pane, click PIM Sync.
Page 102: Changing How Organizer Data Synchronizes
For each type of organizer data, in the Synchronization type drop-down list, perform one of the following actions: • To synchronize data from the BlackBerry® Enterprise Server to the BlackBerry device only, click Server to Device. • To synchronize data from the BlackBerry device to the BlackBerry Enterprise Server only, click Device to Server.
Page 103: Change The Direction Of Organizer Data Synchronization For A Specific User Account
For each type of organizer data, in the Synchronization type drop-down list, perform one of the following actions: • To synchronize data from the BlackBerry Enterprise Server to the BlackBerry device only, click Server to Device. • To synchronize data from the BlackBerry device to the BlackBerry Enterprise Server only, click Device to Server.
Page 104: Change How Conflicts During Organizer Data Synchronization Are Resolved For A Specific User Account
For each type of organizer data, in the Conflict resolution drop-down list, perform one of the following actions: • To specify that the BlackBerry Enterprise Server data overrides the BlackBerry device data, click Server Wins. • To specify that the BlackBerry device data overrides the BlackBerry Enterprise Server data, click Device Wins.
Page 105: Managing Your Messaging Environment And Attachment Support
Server. These settings control how the BlackBerry Enterprise Server forwards email messages from users’ email applications to their BlackBerry devices. You can also manage individual user accounts, provide support to users, control the size of the message queue, and control the load on the BlackBerry Messaging Agent to process forwarding requests. By default, email message forwarding is turned on when you add a user account to the BlackBerry Enterprise Server.
Page 106: Forward Messages From Inbox Subfolders To A Blackberry Device
Managing message forwarding Forward messages from inbox subfolders to a BlackBerry device You can specify which subfolders in a user's email application the BlackBerry® Enterprise Server can forward messages from. By default, the BlackBerry Enterprise Server forwards messages from the inbox only.
Page 107: Turn Off Message Forwarding To User Accounts In A User Group
(for example, if the members of the user group are out of a wireless coverage area and do not want to receive messages during that time). When you turn off message forwarding for user accounts, the users can send messages from their BlackBerry devices, but cannot receive messages.
Page 108: Turn Off Wireless Message Reconciliation
The BlackBerry® Enterprise Server supports RTF and HTML-formatted messages on BlackBerry devices that are running BlackBerry® Device Software version 4.5 or later. You can turn off support for rich content and inline images in messages. Users can configure the message settings on their BlackBerry devices. The settings that you define override the settings that users define.
Page 109: Turn Off Rich Content And Inline Images In Messages For Individual Users
Turn off rich content and inline images in messages for individual users You can prevent the BlackBerry® Enterprise Server from sending email messages in RTF and HTML format to individual BlackBerry devices. When rich text formatting is turned off, the BlackBerry Enterprise Server sends all email messages in plain-text format.
Page 110: Turn Off The Ability To Search For Remote Email Messages From The Blackberry Device
Managing message signatures and disclaimers Turn off the ability to search for remote email messages from the BlackBerry device You can prevent BlackBerry® device users from searching for email messages that are located on the messaging server from their BlackBerry devices.
Page 111: Add A Disclaimer To All Messages Sent From Blackberry Devices
Administration Guide Managing message signatures and disclaimers Type the signature that you want to appear in the messages that the user sends from the BlackBerry device. Click OK. Add a disclaimer to all messages sent from BlackBerry devices In the BlackBerry® Manager, in the left pane, click a BlackBerry® Enterprise Server.
Page 112: Specify Conflict Rules For Disclaimers
You can add a disclaimer to all messages that are sent by an individual user that is different from the disclaimer that you added for all users on a BlackBerry® Enterprise Server. You can specify conflict rules for dislaimers to define the order in which the BlackBerry Enterprise Server applies the disclaimers.
Page 113: Monitor Messages That Users Send From Their Blackberry Devices
Monitor messages that users send from their BlackBerry devices You can BCC specific email addresses on all messages that users send from their BlackBerry® devices. The email addresses that are being BCCed are not included in the original message, so the message sender and intended recipient are not aware that the message is BCCed.
Page 114: Managing The Wireless Backup And Recovery Of Organizer Data
Delete a user’s organizer data from the BlackBerry Enterprise Server If the BlackBerry® Enterprise Server is not writing a user’s organizer data from the BlackBerry device to the BlackBerry Configuration Database correctly, the organizer data on the BlackBerry Enterprise Server might be corrupted. You can delete the organizer data from the BlackBerry Enterprise Server.
Page 115: Sending Notification Messages To Users
Sending notification messages to users You can send a notification message to an individual user, to all users on a BlackBerry® Enterprise Server, or to all users in the BlackBerry Domain. You can send notifications as email messages or PIN messages. PIN messages are useful for informing users about messaging server outages because BlackBerry devices send and receive PIN messages directly, without using the messaging server.
Page 116: Managing Instant Messaging
If users are using the BlackBerry® Client for use with Microsoft® Office Live Communications Server 2005 or the BlackBerry® Client for use with , you can change the transport protocol that the BlackBerry Collaboration Service uses to connect to the instant messaging server in your organization's environment.
Page 117 TLS certificate on the Microsoft Office Communicator Web Access server. • HTTP: Use standard HTTP if you do not want the BlackBerry Collaboration Service to encrypt the data that it sends to the Microsoft Office Communicator Web Access Server.
Page 118: Specify The Microsoft Windows Domain Name For Users Who Log In To The Collaboration Client
Specify the idle timeout limit for instant messaging sessions If the maximum number of instant messaging sessions that can be open at the same time is reached, the BlackBerry® Collaboration Service closes idle sessions that have exceeded the idle timeout limit.
Page 119: Specify The Inactivity Timeout Limit For Instant Messaging Sessions
To control the use of network resources in your organization's environment, you can use the media content management feature to specify the maximum size of specific file types that BlackBerry® device users can send to each other using the BlackBerry® Client for IBM® Lotus® Sametime®. The maximum file size that you specify for a file type must not exceed the maximum file size that is specified on the IBM®...
Page 120: Prevent Users From Sending Instant Messaging Conversations In Email Messages
.txt files in the internal memory of their BlackBerry devices or on an external memory device. You can turn off this feature if you do not want users to save their instant messaging conversations on their BlackBerry devices.
Page 121: Make Additional Contact Information And Phone Numbers Available For The Blackberry Client For Ibm Lotus Sametime Users
IBM Lotus Sametime users In the latest version of the BlackBerry® Client for IBM® Lotus® Sametime®, users can make calls to contacts directly from their contact lists. You can make additional phone numbers available to users from their contact lists, and you can make more contact information available in the address book on BlackBerry devices by adding new fields to each user's contact information.
Page 122: Troubleshooting: Instant Messaging
The IBM Lotus Sametime API cannot retrieve phone numbers for BlackBerry Instant Messaging contacts from the IBM Lotus Sametime server. If the BlackBerry Enterprise Server is located in a network that does not permit direct HTTP connections to the IBM Lotus Sametime server, the BlackBerry Collaboration Service cannot retrieve the phone numbers from the IBM Lotus Sametime server instead of the IBM Lotus Sametime API.
Page 123: Optimizing How The Blackberry Attachment Service Converts Attachments
BlackBerry Attachment Service uses. By default, the BlackBerry Attachment Service does not limit the file size of an attachment that is embedded in a message or retrieved using a link. The BlackBerry Enterprise Server sends data to BlackBerry devices over the wireless network in packets that are no larger than 64 KB, and it can send an unlimited number of packets.
Page 124: Optimize How The Blackberry Attachment Service Converts Attachments
Optimizing how the BlackBerry Attachment Service converts attachments Optimize how the BlackBerry Attachment Service converts attachments On the computer that hosts the BlackBerry® Attachment Service, on the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
Page 125: Change The Maximum File Size For Attachments That Users Can Receive
Change the maximum file size for attachments that users can receive The BlackBerry® Attachment Service uses memory during the attachment conversion process. If users try to open large or complex attachments (for example, .pdf files and ASCII text files that are larger than 2 MB) or multiple attachments at the same time, you might want to limit the file size for attachments.
Page 126: Change The Maximum Dimensions For Image Attachments That Users Can View
Certain versions of the BlackBerry® Device Software enable users to download attachments in their native formats (for example, .txt for a text file) to their BlackBerry devices. Users can open and make changes to the downloaded files using an appropriate third-party application on their BlackBerry devices. Depending on the file format, a user might be able to open the file using the media application on the BlackBerry device.
Page 127: Turn Off Support For An Attachment File Format
The BlackBerry® Attachment Service uses distillers to convert attachments in supported file formats so that users can view the attachments on their BlackBerry devices. By default, all supported distillers are turned on. You can turn off a distiller to prevent users from viewing attachments in a specific file format. For example, if you turn off the .pdf distiller, users cannot view .pdf attachments on their BlackBerry devices.
Page 129: Managing Blackberry Mds Runtime Applications
Click Next. In the Group size for pushing field, type the number of BlackBerry devices that you want to send the upgrade request to simultaneously. In the Push interval (minute) field, type an interval after which the BlackBerry MDS Integration Service sends the upgrade request to BlackBerry devices.
Page 130: Remove A Trusted Certificate From The Blackberry Mds Integration Service
Remove a trusted certificate from the BlackBerry MDS Integration Service If you do not want the BlackBerry® MDS Integration Service to authenticate BlackBerry MDS Runtime Applications that use a specific digital certificate, remove the digital certificate from the BlackBerry MDS Integration Service.
Page 131: Removing Blackberry Mds Runtime Applications
After you finish: If you remove a BlackBerry MDS Runtime Application from the BlackBerry MDS Application Repository, the application still runs on the BlackBerry devices that it is installed on. If you do not want users to use an installed BlackBerry MDS Runtime Application, remove the application from the users’...
Page 132: Remove An Installed Blackberry Mds Runtime Application From A Specific Blackberry Device
BlackBerry MDS Connection Service You can make a local or remote BlackBerry® MDS Connection Service available to a BlackBerry MDS Integration Service in the same BlackBerry Domain. You can make multiple instances of the BlackBerry MDS Connection Service available to the same BlackBerry MDS Integration Service.
Page 133: Make A Blackberry Mds Connection Service Available To A Blackberry Mds Integration Service
You can make a BlackBerry® MDS Connection Service available to any BlackBerry MDS Integration Service in the same BlackBerry Domain. Before you begin: The BlackBerry MDS Connection Service that you specify must have a fully qualified domain name or IP address. The BlackBerry MDS Connection Service cannot use localhost or 127.0.0.1.
Page 135: Managing How Users Access Enterprise Applications And Web Content
BlackBerry devices. After you create a pull rule, you must assign it to user accounts or user groups.
Page 136: Create A Pull Rule
Create a pull rule In the BlackBerry® Manager, in the left pane, click BlackBerry Domain. On the Global tab, click Edit Properties. In the left pane, click Access Control.
Page 137: Assign A Pull Rule To A User Group
Restricting user access to media content in the BlackBerry Browser You can use standard definitions for MIME media types to restrict the media types that the BlackBerry® MDS Connection Service can send to the BlackBerry® Browser and other applications on users' BlackBerry devices.
Page 138: Prevent Users From Accessing Specific Media Types
You can configure the BlackBerry® MDS Connection Service to prevent users from accessing every format of a media type (for example, video), or a specific format of a media type (for example, .mp3), through the BlackBerry® Browser and other applications on the BlackBerry device.
Page 139: Restrict Push Applications From Sending Data To Blackberry Devices
BlackBerry devices. To permit specific users to receive push requests on BlackBerry devices, you can create push rules and assign them to those users.
Page 140: Turn On Push Authorization
The BlackBerry® MDS Connection Service can only apply push rules if you turn on push authorization for the BlackBerry MDS Connection Service.
Page 141: Assign Push Initiators To A Push Rule
Create a push rule. • Assign push initiators to the push rule. In the BlackBerry® Manager, in the left pane, click a user group. On the Group Configuration tab, click Edit Group Template. In the left pane, click Access Control.
Page 142: Encrypt Push Requests That Push Applications Send To Blackberry Devices
Encrypt push requests that push applications send to BlackBerry devices You can configure the BlackBerry® MDS Connection Service to use SSL or TLS to encrypt the push requests that server-side push applications send to BlackBerry devices. By default, the BlackBerry MDS Connection Service does not encrypt the push requests that server-side push applications send.
Page 143: Managing Push Application Requests
In the left pane, click Connection Service Details. Double-click URL. Type the full web address or domain name and port number of the BlackBerry MDS Connection Service that is associated with the push initiator. In the Push Initiator drop-down list, click the push initiator that you want to associate with the BlackBerry MDS Integration Service.
Page 144: Store Push Application Requests In The Blackberry Configuration Database
Type the maximum number of push requests that you want the BlackBerry Configuration Database to store. Double-click Maximum Push Message Age. Type the maximum length of time, in minutes, that you want the BlackBerry Configuration Database to store a push request before the BlackBerry® Enterprise Server deletes it from the BlackBerry Configuration Database.
Page 145: Configure The Maximum Number Of Queued Connections That The Blackberry Mds Connection Service Can Process
The BlackBerry® MDS Connection Service queues push connections when the number of connections exceeds a limit that you specify. You can configure the maximum number of push connections that the BlackBerry MDS Connection Service can queue. The BlackBerry MDS Connection Service sends a "service unavailable" message to BlackBerry devices for pending push connections that exceed this limit.
Page 147: Monitoring A Blackberry Domain
The BlackBerry® Controller detects when activity stops and restarts the appropriate BlackBerry® Enterprise Server services, which enables the BlackBerry Enterprise Server to continue to run in the event of nonresponsive threads or inactive services. The BlackBerry Controller monitors the following BlackBerry Enterprise Server components: •...
Page 148 Administration Guide Changing how the BlackBerry Controller monitors the BlackBerry Enterprise Server components and restarts services Perform any of the following tasks: Task Steps Change how the BlackBerry Create a DWORD value that is named RestartAgentsOnCrash. Controller restarts the BlackBerry Double-click the new DWORD value.
Page 149 Administration Guide Changing how the BlackBerry Controller monitors the BlackBerry Enterprise Server components and restarts services Task Steps Prevent the BlackBerry Controller Create a DWORD value that is named from restarting the BlackBerry RestartAgentOnHungBlackoutFrom. Messaging Agent for a specified time...
Page 150: Change How The Blackberry Controller Restarts The Blackberry Enterprise Server Services
Change how the BlackBerry Controller restarts the BlackBerry Enterprise Server services By default, the BlackBerry® Controller restarts the BlackBerry® Enterprise Server services if they stop responding. On the computer that hosts the BlackBerry Enterprise Server component that you want to change, open the Registry Editor.
Page 151 Administration Guide Changing how the BlackBerry Controller monitors the BlackBerry Enterprise Server components and restarts services Task Steps The default value is 1. Prevent the BlackBerry Policy Service Create a DWORD value that is named RestartPolicyServerOnCrash. from restarting if it stops responding.
Page 152: Monitoring The Blackberry Mds Integration Service Notification Messages
BlackBerry® MDS Runtime Applications generate. An excessive number of messages from a specific BlackBerry MDS Runtime Application or messages of a specific type might indicate that a problem exists with a BlackBerry device, a BlackBerry MDS Runtime Application, or the web services.
Page 153: Monitor The Blackberry Mds Integration Service Notification Messages For A Blackberry Device
In the BlackBerry Manager, in the left pane, click a BlackBerry MDS Integration Service. Click Monitor Messages. On the Monitor Messages tab, in the Device field, type the PIN of the BlackBerry device that you want to view notification messages for.
Page 154: Block Notification Messages From A Web Services Host
By default, the log files are stored in the root directory that is defined in the BlackBerry® Configuration Database. You can choose to store the log files in a location that is different from where the BlackBerry® Enterprise Server component log files are stored.
Page 155: Monitor Pin Messages
You use the log files for SMS text messages to monitor the time and the frequency at which users send SMS text messages from their BlackBerry® devices. By default, the logging of SMS text messages is turned off. The log files are named using the format SMSLog_yyyymmdd.
Page 156: Turn Off Call Logging
Turn off call logging You use the call log files to monitor the time and frequency at which users make calls from their BlackBerry® devices. By default, the logging of calls is turned on. The log files are named using the format PhoneCallLog_<yyyymmdd>.csv.
Page 157: Changing Where Blackberry Enterprise Server Components Write Log Files
Enterprise Server services. Store all of the BlackBerry Enterprise Server component log files in one folder You can store all of the BlackBerry® Enterprise Server component log files in one folder instead of organizing the folders by date. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology.
Page 158: Changing How Blackberry Enterprise Server Components Create Log Files
For each component, in the Maximum size of daily log files (MB) field, change the file size. Click Save all. 10. On the computers that host the BlackBerry Enterprise Server components, in Windows® Services, restart the BlackBerry Enterprise Server services.
Page 159: Change The Logging Level For A Blackberry Enterprise Server Component
Change the logging level for a BlackBerry Enterprise Server component You can change the logging level for a BlackBerry® Enterprise Server component to write more detailed information to the log files, or to minimize the amount of information that is written to the log files.
Page 160: Change The Identifier For A Blackberry Enterprise Server Component Log File
Administration Guide Changing how BlackBerry Enterprise Server components create log files 10. On the computers that host the BlackBerry Enterprise Server components, in Windows® Services, restart the BlackBerry Enterprise Server services. Change the identifier for a BlackBerry Enterprise Server component log file In the BlackBerry®...
Page 161: Changing How The Blackberry Mds Connection Service Creates A Log File
• 2: Warning: This level logs warning messages to the log files. • 3: Information: This level logs daily activities to the log files. • 4: Debug: This level logs additional information to the log files that can help you troubleshoot the BlackBerry MDS Connection Service.
Page 162: Change The Interval At Which The Blackberry Mds Connection Service Writes Information To The Log File
Change the port number that the BlackBerry MDS Connection Service connects to when sending UDP log file messages The SNMP agent for the BlackBerry® Enterprise Server receives UDP log file messages on the same port number that the BlackBerry MDS Integration Service connects to when sending UDP log messages.
Page 163: Change The Logging Level For The Tcp Log File
Administration Guide Click OK. Change the logging level for the TCP log file In the BlackBerry® Manager, in the left pane, click a BlackBerry MDS Connection Service. On the Connection Service tab, click Edit Properties. Double-click Logs. Click Destination. In the TCP section, click Log Level.
Page 164: Change Which Blackberry Mds Connection Service Activities Are Written To The Log File
Change which BlackBerry MDS Connection Service activities are written to the log file In the BlackBerry® Manager, in the left pane, click a BlackBerry MDS Connection Service. On the Connection Service tab, click Edit Properties. In the left pane, click Logs.
Page 165: Change Which Blackberry Collaboration Service Activities Are Written To The Log File
Click OK. Change which BlackBerry Collaboration Service activities are written to the log file In the BlackBerry® Manager, in the left pane, click a BlackBerry Collaboration Service. On the Collaboration Service tab, click Edit Properties. In the left pane, click Logs.
Page 167: Managing A Blackberry Domain
Managing CAL keys CAL keys control how many user accounts can exist on a BlackBerry® Enterprise Server at the same time. When you exceed the number of licensed user accounts, the BlackBerry Manager informs you that you require more CAL keys.
Page 168: Copy A License Key To A Text File
• To delete a CAL key, right-click the license key that you want to delete. Click Remove License Key. Click Close. Copy a license key to a text file In the BlackBerry® Manager, in the left pane, click BlackBerry Domain. On the Global tab, click Account. Click License Management.
Page 169: Glossary
Gateways and routing components use this information to identify the type and source of the BlackBerry device data, and the appropriate destination service to route the data to.
Page 170 Administration Guide Glossary HTTP Hypertext Transfer Protocol HTTPS Hypertext Transfer Protocol over Secure Sockets Layer IPPP Internet Protocol Proxy Protocol local area network LDAP Lightweight Directory Access Protocol LTPA Lightweight Third-Party Authentication messaging server MIME Multipurpose Internet Mail Extensions NTLM NT LAN Manager OCSP Online Certificate Status Protocol...
Page 171 Administration Guide Glossary Short Message Service SNMP Simple Network Management Protocol Server Routing Protocol Secure Sockets Layer Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard User Datagram Protocol...
Page 173: Legal Notice
Legal notice Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S.
Page 174 Administration Guide Legal notice PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
Page 175 WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server Software, BlackBerry® Desktop Software, and/or BlackBerry® Device Software and may require additional development or Third Party Products and Services for access to corporate applications.

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Enterprise server 4.1

Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE Administration Manual

1 Creating Administrator Accounts

2 Setting up Security Options

3 Setting up Proxy Servers for Blackberry Enterprise Server Components

4 Sharing Blackberry Enterprise Server Components

5 Setting up User Accounts

6 Sending Software and Java Applications to Blackberry Devices

7 Setting up the Messaging Environment

8 Making Blackberry MDS Runtime Applications Available to Users

9 Configuring How Users Access Enterprise Applications and Web Content

10 Assigning Blackberry Devices to Users

11 Managing Administrator Accounts

12 Controlling the Blackberry Environment

13 Managing User Accounts

14 Protecting and Reassigning Blackberry Devices

15 Managing Wireless Applications

16 Managing Organizer Data Synchronization

17 Managing Your Messaging Environment and Attachment Support

18 Managing Blackberry MDS Runtime Applications

19 Managing How Users Access Enterprise Applications and Web Content

20 Monitoring a Blackberry Domain

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