You Cannot Resolve Errors That Occur When You Move Users; You Encounter Errors When You Try To Upgrade The Blackberry Configuration Database; The Setup Application Prompts You For Access To The Installation Media For Microsoft .Net Framework Version - Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE Upgrade Manual

Upgrade Guide
4. If a connection does not open, verify that you installed or imported the certificates required for authentication.

You cannot resolve errors that occur when you move users

Possible solution
1. Delete the user accounts from the BlackBerry® Enterprise Server before you start the upgrade process.
2. Add the user accounts to the BlackBerry Enterprise Server when the upgrade process completes.
3. Activate users' BlackBerry devices over the wireless network.
You encounter errors when you try to upgrade the BlackBerry Configuration
Database
Possible solution
1. Navigate to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\Installer or to the location of the
log files that you specified in the setup application.
2. Open DB_InstallV<YYMMDDHHMMSS>.log, where <YYMMDDHHMMSS> specifies the date and time, in 24 hour
clock format, that you upgraded the BlackBerry Configuration Database.
3. Check the log file for error messages.
The setup application prompts you for access to the installation media for
Microsoft .NET Framework version 1.1
When the BlackBerry® Enterprise Server setup application installs Microsoft® .NET Framework version 1.1 SP1 on a computer
that hosts a previously installed version of Microsoft .NET Framework version 1.1, it prompts you for access to the installation
media for Microsoft .NET Framework version 1.1.
Possible solution
You can access the netfx.msi file that is included with the BlackBerry Enterprise Server installation media.
1. On the BlackBerry Enterprise Server installation media, open the Tools folder.
2. Double-click the netfx.msi file.
3. Complete the instructions on the screen.
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You cannot resolve errors that occur when you move users