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Blackberry ENTERPRISE SERVER FOR IBM LOTUS DOMINO - - FEATURE AND TECHNICAL Overview

Blackberry ENTERPRISE SERVER FOR IBM LOTUS DOMINO - - FEATURE AND TECHNICAL Overview

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Feature and Technical Overview
BlackBerry Enterprise Server for IBM Lotus Domino
Version: 4.1 | Service Pack: 6

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Summary of Contents for Blackberry ENTERPRISE SERVER FOR IBM LOTUS DOMINO - - FEATURE AND TECHNICAL

  • Page 1 Feature and Technical Overview BlackBerry Enterprise Server for IBM Lotus Domino Version: 4.1 | Service Pack: 6...
  • Page 2 SWDT305802-456681-0711025924-001...

  • Page 3: Table Of Contents

    Options for extending messaging security......................... Options for encrypting stored data............................Controlling BlackBerry device access to the BlackBerry Enterprise Server..............Management of BlackBerry device security over the wireless network using IT administration commands... BlackBerry Policy Service................................BlackBerry Configuration Panel..............................4 BlackBerry Enterprise Server process flows........................
  • Page 4 Process flow: Searching an organization's address book on a BlackBerry device............Instant messaging process flows.............................. Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office Live Communications Server 2005 (Windows Messenger)....................Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office Live Communications Server 2005 (Microsoft Office Communicator)................
  • Page 5 5 Glossary....................................6 Legal notice..................................

  • Page 7: New In This Release

    Users can click on the HTTP links to view documents, folders, views, or database information in the BlackBerry® Browser. If the target information is stored on a secure IBM Lotus Domino server, the BlackBerry devices might prompt users to type their login information after they click a link.
  • Page 8 Agent deleted the links from the messages before users received them on their BlackBerry devices. In BlackBerry Enterprise Server version 4.1 SP6, the BlackBerry Messaging Agent retains the hotspot links in the messages that users receive on their BlackBerry devices. Support for Microsoft® Office...
  • Page 9 Runtime Applications. Java® applications that are developed for and used on BlackBerry devices are now named BlackBerry Java Applications. Browser applications that are developed for and used on BlackBerry devices are now named BlackBerry® Browser Applications. The term BlackBerry Applications refers collectively to BlackBerry MDS Runtime Applications, BlackBerry Java Applications, and BlackBerry Browser Applications.

  • Page 11: Blackberry Enterprise Server Architecture

    BlackBerry Enterprise Server architecture BlackBerry Enterprise Server architecture Architecture: BlackBerry Enterprise Server The BlackBerry® Enterprise Server consists of various components that are designed to perform the following actions: • provide productivity tools and data from an organization's applications to its BlackBerry device users •...
  • Page 12 Feature and Technical Overview Architecture: BlackBerry Enterprise Server Component Description BlackBerry Attachment Service The BlackBerry Attachment Service converts supported message attachments into a format that users can view on their BlackBerry devices.
  • Page 13 BlackBerry Dispatcher The BlackBerry Dispatcher compresses and encrypts all of the data that is sent to and from BlackBerry devices. It sends the data through the BlackBerry Router, to and from the wireless network.
  • Page 14 BlackBerry Router The BlackBerry Router connects to the wireless network to send data to and from BlackBerry devices. It also sends data within your organization's network to BlackBerry devices that are connected to computers with the BlackBerry® Device Manager.

  • Page 15: Architecture: Blackberry Enterprise Server Remote Components

    Architecture: BlackBerry Enterprise Server remote components You can install all BlackBerry® Enterprise Server components on one computer, or you can install certain components on separate computers. Different components impact system resources differently. You can choose to install only one remote...
  • Page 16 Feature and Technical Overview Architecture: BlackBerry Enterprise Server remote components Sample architecture with a remote BlackBerry Collaboration Service...
  • Page 17 Feature and Technical Overview Architecture: BlackBerry Enterprise Server remote components Sample architecture with a remote BlackBerry MDS Connection Service...
  • Page 18 Sample architecture with a remote BlackBerry MDS Integration Service Component Description BlackBerry Manager A remote BlackBerry Manager enables you to manage the BlackBerry Domain from their computers. BlackBerry Attachment Service A remote BlackBerry Attachment Service can support multiple BlackBerry Enterprise Server instances.
  • Page 19 A remote BlackBerry Router can support multiple BlackBerry Enterprise Server instances. The BlackBerry Router does not use many system resources, but it is a critical connection point for the BlackBerry® Enterprise Solution. You can install multiple standby instances of the BlackBerry Router as failover locations in the event that the active BlackBerry Router is unavailable.

  • Page 21: Blackberry Enterprise Server Components And Features

    BlackBerry devices and those sent from email applications. When users move or delete messages or mark messages as read or unread on their BlackBerry devices or in their email applications, the BlackBerry Messaging Agent reconciles these changes over the wireless network between their BlackBerry devices and the email applications.
  • Page 22 If your organization maintains custom fields in users’ personal contact lists, you can map these fields to corresponding fields that appear in the contact list on BlackBerry devices. Users can use these custom fields to search for contacts on their BlackBerry devices.

  • Page 23: Blackberry Collaboration Service

    BlackBerry® Client for Novell® GroupWise® Messenger The BlackBerry Collaboration Service sends messages between the organization's instant messaging server, the BlackBerry Enterprise Server, and BlackBerry devices using public APIs, protocols that are defined by IBM, Microsoft, and Novell, and a Research In Motion proprietary protocol.
  • Page 24 Feature and Technical Overview BlackBerry messaging and collaboration services Instant messaging features Using the collaboration clients on their BlackBerry® devices, users can use many of the same features that are available in the instant messaging applications on their computers. Feature...
  • Page 25 Using the latest version of the collaboration clients on their BlackBerry devices, users can send email messages to contacts directly from their contact lists.

  • Page 26: Blackberry Synchronization Service

    The BlackBerry® Synchronization Service synchronizes organizer data such as tasks, memos, and contacts over the wireless network so that the entries on BlackBerry devices are consistent with the entries in the email applications. With wireless data synchronization and wireless email reconciliation, users do not have to connect their BlackBerry devices to the BlackBerry®...

  • Page 27: Blackberry Attachment Service

    The BlackBerry Attachment Service enables users to play supported audio attachments on supported BlackBerry devices that are running BlackBerry Device Software version 4.2 or later. The BlackBerry Attachment Service can convert .wav files into an audio format that a BlackBerry device series supports (for example, .mp3 files on BlackBerry® 8700 Series devices).

  • Page 28: Blackberry Mds

    .zip BlackBerry MDS The BlackBerry® Mobile Data System is a flexible framework for application development that you can use for adding and managing applications in your environment. As a component of the BlackBerry® Enterprise Server, the BlackBerry MDS offers security, wireless connectivity, and manageability options, while also supporting several preferred development methods for creating and delivering wireless applications to BlackBerry devices.
  • Page 29 BlackBerry Browser: used to run BlackBerry Browser Applications; standard on BlackBerry devices To download the BlackBerry MDS Runtime, visit www.blackberry.com. For more information about the BlackBerry MDS and the types of BlackBerry Applications, visit www.blackberry.com/ developers to see the BlackBerry Mobile Data System Technical Overview.

  • Page 30: Blackberry Applications

    For example, a developer can create a BlackBerry Java Application so that users can send data to and receive data from a central sales database.

  • Page 31: Blackberry Mds Connection Service

    The application can also receive data by sending a pull request from a BlackBerry device to applications that are located on application servers or web servers. The BlackBerry MDS Connection Service processes push and pull requests and delivers data and updates to BlackBerry Applications.
  • Page 32 Feature and Technical Overview BlackBerry MDS The BlackBerry MDS Connection Service also receives and responds to web requests from the BlackBerry® Browser and other BlackBerry Applications, so that users can view Internet and intranet content on their BlackBerry devices. The BlackBerry MDS Connection Service sends login requests and requests for instant messaging sessions from BlackBerry devices to the BlackBerry Collaboration Service.

  • Page 33: Blackberry Mds Integration Service

    BlackBerry® Plug-in for Microsoft® Visual Studio®, and publish those applications to the BlackBerry MDS Application Repository. Using the BlackBerry Manager, you can install, upgrade, and remove BlackBerry MDS Runtime Applications on BlackBerry devices over the wireless network, and you can manage and quarantine different versions of BlackBerry MDS Runtime Applications.

  • Page 34: Blackberry Device Management

    BlackBerry Manager computer, or instructing users to activate their BlackBerry devices using the BlackBerry® Desktop Manager on their computers. During the wireless activation process, 200 of the user’s most recent email messages are sent to the BlackBerry device, and on initial synchronization, populates the BlackBerry device...

  • Page 35: Centralized Maintenance Of Blackberry Devices

    You can use the wireless activation process, with message prepopulation and automatic wireless backup, to provide a user who is away from the office with a replacement BlackBerry device that contains the same user settings and data as the user's previous BlackBerry device.

  • Page 36: Blackberry Enterprise Solution Security

    BlackBerry® Enterprise Server to protect your organization from data loss or alteration. Only the BlackBerry Enterprise Server and the BlackBerry device can access the data that they send between them. If events that threaten the wireless security of your organization occur, third parties, including wireless service providers, cannot access your organization's potentially sensitive information in a decrypted format.

  • Page 37: Master Encryption Keys

    For a user to send and receive messages on the BlackBerry device, the BlackBerry Enterprise Server and the BlackBerry device must store matching copies of the master encryption key of the BlackBerry device. If the stored keys do not match, the following actions occur: •...

  • Page 38: Options For Extending Messaging Security

    These technologies also help to maintain the integrity and privacy of the data from the time that a BlackBerry device user sends a message from the BlackBerry device to when the message recipient decrypts and opens the message.

  • Page 39: Options For Encrypting Stored Data

    Feature and Technical Overview BlackBerry Enterprise Solution security Options for encrypting stored data You can configure the BlackBerry® Enterprise Solution to encrypt the user data and the encryption keys on a locked BlackBerry device. Protection of user data on locked BlackBerry devices When the content protection feature on the BlackBerry®...

  • Page 40: Controlling Blackberry Device Access To The Blackberry Enterprise Server

    Protection of master encryption keys on locked BlackBerry devices If you turn on the content protection of master encryption keys feature, the BlackBerry® device uses the grand master key to encrypt the master encryption keys that are stored in flash memory and stores the decrypted grand master key in RAM.

  • Page 41: Management Of Blackberry Device Security Over The Wireless Network Using It Administration Commands

    Goal Description erase application data on a lost or stolen BlackBerry® device If a BlackBerry device is lost or stolen, you can send the Erase data and disable BlackBerry device IT administration command to delete all information and application data from the BlackBerry device and make the BlackBerry device unavailable.
  • Page 42 BlackBerry device security, settings for synchronizing data over the wireless network, and other behaviors for the individual user accounts or groups of user accounts that you define. You can use the BlackBerry Manager to configure IT policies.

  • Page 43: Blackberry Configuration Panel

    The BlackBerry® Configuration Panel displays data, such as BlackBerry Configuration Database settings, that the BlackBerry® Enterprise Server setup application gathered during the installation process. You can use the BlackBerry Configuration Panel to change configuration data after you install the BlackBerry Enterprise Server.

  • Page 45: Blackberry Enterprise Server Process Flows

    The BlackBerry Messaging Agent sends the first 2 KB of the message to the BlackBerry Dispatcher. The BlackBerry Dispatcher compresses the first 2 KB of the message, encrypts it with the master encryption key of the BlackBerry device, and sends the encrypted data to the BlackBerry Router.

  • Page 46: Process Flow: Sending A Message From A Blackberry Device

    The delivery confirmation verifies that the wireless network delivered the message to the BlackBerry device, but it does not verify that the user received or opened the message. 10. The BlackBerry device decrypts and decompresses the message so that the user can view it, and notifies the user that the message has arrived.
  • Page 47 Lotus Domino domain separate from the BlackBerry Enterprise Server, the BlackBerry Messaging Agent stores the message in the mail.box that is located on the user’s messaging server. The BlackBerry Messaging Agent sends a copy of the message to the Sent view in the user’s mail file that is located on the messaging server.

  • Page 48: Process Flow: Sending A Message That Contains An Attachment From A Blackberry Device

    The BlackBerry device compresses and encrypts the message, and sends the message to the wireless network over port 3101. The BlackBerry device formats the header of the message to indicate that a large attachment is part of the message, but it does not send the attachment content.

  • Page 49: Process Flow: Receiving A Message That Is Encrypted Using Ibm Lotus Notes

    The messaging server delivers the message to the intended recipients. Process flow: Receiving a message that is encrypted using IBM Lotus Notes A user creates a message in IBM® Lotus Notes® with encryption turned on, and sends the message to a BlackBerry® device user.

  • Page 50: Process Flow: Searching An Organization's Address Book On A Blackberry Device

    If the user is in the same IBM Lotus Domino domain as the BlackBerry Enterprise Server, the BlackBerry Messaging Agent searches the directory that is located on the BlackBerry Enterprise Server. If the user is in an IBM Lotus Domino domain that is separate from the BlackBerry Enterprise Server, the BlackBerry Messaging Agent searches the directory that is located on the user’s messaging server.

  • Page 51: Instant Messaging Process Flows

    The BlackBerry device decrypts and decompresses the contact lookup results with the master encryption key so that the user can view them on the BlackBerry device or add them to the contact list on the BlackBerry device. Instant messaging process flows...

  • Page 52: Live Communications Server 2005 (Microsoft Office Communicator)

    BlackBerry device and rejects the login request. The BlackBerry Collaboration Service checks the BlackBerry Configuration Database to verify that the user has permission to use the collaboration client, and places the request in the local queue for the BlackBerry Instant Messaging Connector.
  • Page 53 BlackBerry Dispatcher to the BlackBerry device, and creates a cache of the connectivity information to maintain the new instant messaging session. 10. The collaboration client on the BlackBerry device starts the session using an open GET request over the HTTPS persistent connection.

  • Page 54: Communications Server 2007

    • If the maximum number of sessions has been reached and a timeout limit is set, the BlackBerry Collaboration Service logs out any instant messaging sessions on BlackBerry devices that are out of coverage, and any instant messaging sessions that are no longer sending status messages to the BlackBerry Collaboration Service.

  • Page 55: Process Flow: Starting An Instant Messaging Session Using The Blackberry Client For Ibm Lotus Sametime

    BlackBerry Dispatcher to the BlackBerry device, and creates a cache of the connectivity information to maintain the new instant messaging session. 10. The collaboration client on the BlackBerry device starts the session using an open GET request over the HTTPS persistent connection.
  • Page 56 • If the maximum number of sessions has been reached and a timeout limit is set, the BlackBerry Collaboration Service logs out any instant messaging sessions on BlackBerry devices that are out of coverage, and any instant messaging sessions that are no longer sending status messages to the BlackBerry Collaboration Service.
  • Page 57 • If the maximum number of sessions has been reached and a timeout limit is set, the BlackBerry Collaboration Service logs out any instant messaging sessions on BlackBerry devices that are out of coverage, and any instant messaging sessions that are no longer sending status messages to the BlackBerry Collaboration Service.

  • Page 58: Process Flow: Sending A File To A Contact Using The Blackberry Client For Ibm Lotus Sametime

    Collaboration Service. The BlackBerry Collaboration Service checks the size of the file to verify that it does not exceed the maximum file size that is configured on the BlackBerry® Enterprise Server, associates the file extension and the conversation ID with the invitation request, and sends the request to the IBM®...

  • Page 59: Message Attachment Process Flows

    14. In the conversation window, the client notifies the recipient that the file has been received. The recipient can open the file from the conversation window or from the file system on the BlackBerry device. The BlackBerry device uses the BlackBerry® Browser to render supported files. If the recipient selected the option to optimize the file for viewing, the recipient can open and view supported files in the attachment viewer on the BlackBerry device.
  • Page 60 13. The user views the attachment on the BlackBerry device by selecting a section from the table of contents, or by viewing the full attachment. The original formatting of the attachment, including indents, tables, fonts, and bullets, is reflected...

  • Page 61: Process Flow: Viewing An Attachment Through A Link

    The BlackBerry Dispatcher sends the request to the BlackBerry MDS Connection Service over port 3201. The BlackBerry MDS Connection Service creates an HTTP session for the user and sends the request to the web server. The BlackBerry MDS Connection Service retrieves the requested content and sends it to the BlackBerry Attachment Service.

  • Page 62: Process Flow: Synchronizing Organizer Data For The First Time On A Blackberry Device

    Organizer data process flows Process flow: Synchronizing organizer data for the first time on a BlackBerry device A user activates a new BlackBerry® device or upgrades an existing BlackBerry device and receives the service book for the BlackBerry Synchronization Service.

  • Page 63: Process Flow: Synchronizing Subsequent Changes To Organizer Data

    Feature and Technical Overview Organizer data process flows If the user changes data on the BlackBerry device or in the organizer application on the user's computer during the initial synchronization process, the BlackBerry Synchronization Service synchronizes the changes after the initial synchronization successfully completes.

  • Page 64: Mobile Data Process Flows

    The BlackBerry MDS Connection Service creates an HTTP session for the user and retrieves the requested Internet or intranet content from the content server. The BlackBerry MDS Connection Service converts the content so that the user can view it on the BlackBerry device, and sends the content to the BlackBerry Dispatcher over port 3200.

  • Page 65: Process Flow: Requesting Blackberry Browser Content While Access Control Is Turned On For The Blackberry Mds Connection Service

    If the user does not have permission to pull content from the specified content server, the BlackBerry MDS Connection Service rejects the request and sends an error message to the BlackBerry device.

  • Page 66: Process Flow: Requesting Blackberry Browser Content With Two-Factor Authentication Turned On

    The BlackBerry Router sends the encrypted content to the wireless network over port 3101. The wireless network verifies that the PIN belongs to a valid BlackBerry device that is registered with the wireless network and sends the encrypted content to the BlackBerry device.

  • Page 67: Process Flow: Pushing Application Content To A Blackberry Device

    The default port number is 8080. One or more instances of the BlackBerry® MDS Connection Service in a BlackBerry Domain can be defined as a central push server.

  • Page 68: Process Flow: Requesting Blackberry Mds Runtime Applications From A Blackberry Device

    A user searches for available BlackBerry® MDS Runtime Applications using the BlackBerry MDS Control Center on a BlackBerry device. The BlackBerry device sends a request for a list of available applications to the BlackBerry® Enterprise Server over port 3101. The BlackBerry Dispatcher sends the request to the BlackBerry MDS Connection Service over port 3200.

  • Page 69: Blackberry Device Management Process Flows

    13. The BlackBerry MDS Integration Service sends the BlackBerry MDS Runtime Application content from the BlackBerry MDS Application Repository to the BlackBerry MDS Connection Service. 14. The BlackBerry MDS Connection Service converts the content so that it can be viewed on the BlackBerry device, and sends the content to the BlackBerry Dispatcher over port 3200.

  • Page 70: Process Flow: Resending An It Policy To The Blackberry Device Manually

    The BlackBerry Policy Service prepares to send the IT policy using the GME protocol by adding the unique identifier and version of the BlackBerry® Enterprise Server. The BlackBerry Policy Service adds the unique key that the BlackBerry Domain uses to sign IT policy data packets to the IT policy data packet.
  • Page 71 10. The BlackBerry device decrypts and decompresses the application data, and installs the BlackBerry Java Application. The BlackBerry Java Application appears on the home screen of the BlackBerry device, or it appears in the list of installed applications on the BlackBerry device.
  • Page 73 ASCII American Standard Code for Information Interchange BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server instances that connect to it. BlackBerry MDS BlackBerry® Mobile Data System...
  • Page 74 Gateways and routing components use this information to identify the type and source of the BlackBerry device data, and the appropriate destination service to route the data to.
  • Page 75 Feature and Technical Overview Glossary Public Key Infrastructure real-time communications Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions Server Routing Protocol Secure Sockets Layer Transmission Control Protocol TCP/IP Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols that is used to transmit data over networks, such as the Internet.

  • Page 77: Legal Notice

    Legal notice Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world.
  • Page 78 Feature and Technical Overview Legal notice PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
  • Page 79 WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server Software, BlackBerry® Desktop Software, and/or BlackBerry® Device Software and may require additional development or Third Party Products and Services for access to corporate applications.

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