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Dell PowerEdge R610 Hardware Owner's Manual

Dell server hardware owner's manual.
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Dell™ PowerEdge™
R610 Systems
Hardware Owner's Manual

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  • Page 1

    Dell™ PowerEdge™ R610 Systems Hardware Owner’s Manual...

  • Page 2

    Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators LCD Panel Features Home Screen Setup Menu View Menu Hard-Drive Indicator Patterns for RAID Back-Panel Features and Indicators Power Indicator Codes NIC Indicator Codes LCD Status Messages Viewing Status Messages Removing LCD Status Messages System Messages...

  • Page 4: Table Of Contents

    Using the System Setup Program and UEFI Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys System Setup Options Main Screen........59 Memory Settings Screen Processor Settings Screen SATA Settings Screen...

  • Page 5: Table Of Contents

    Entering the iDRAC Configuration Utility Installing System Components Recommended Tools Inside the System Removing and Replacing the Optional Front Bezel Information Tag Removing the Information Tag Replacing the Information Tag Opening and Closing the System Opening the System Closing the System .

  • Page 6: Table Of Contents

    Installing an Expansion Card Removing an Expansion Card Expansion-Card Risers Removing an Expansion-Card Riser Replacing an Expansion-Card Riser Internal SD Module Installing the Internal SD Module Removing the Internal SD Module Card Internal SD Flash Card Installing an Internal SD Flash Card Removing an Internal SD Flash Card Internal USB Memory Key Internal USB Cable...

  • Page 7: Table Of Contents

    Replacing the Plastic Fan Guide ..... . . Optical Drive Removing an Optical Drive Installing an Optical Drive Integrated Storage Controller Card Removing the Integrated Storage .

  • Page 8: Table Of Contents

    SAS Backplane Removing the SAS Backplane Installing a SAS Backplane System Board Removing the System Board Installing the System Board Troubleshooting Your System Safety First—For You and Your System Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC...

  • Page 9: Table Of Contents

    Troubleshooting a SAS Controller Troubleshooting an External Tape Drive Troubleshooting Expansion Cards Troubleshooting the Processors Running the System Diagnostics Using Dell™ PowerEdge™ Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options...

  • Page 10

    Getting Help Contacting Dell Glossary ......Index ......

  • Page 11: About Your System, Accessing System Features During Startup

    About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description <F2> Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager." <F10> Enters System Services, which opens the Unified Server Configurator from which you can access utilities such as system diagnostics.

  • Page 12: Front-panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front Panel Indicators and Features Item Indicator, Button, or Connector Power-on indicator, power button About Your System Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.

  • Page 13

    Item Indicator, Button, or Connector NMI button USB connectors (2) Video connector LCD menu buttons LCD panel System identification button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

  • Page 14: Lcd Panel Features

    Item Indicator, Button, or Connector Hard drives (6) Optical drive (optional) System identification panel LCD Panel Features The system's LCD panel provides system information and status messages to signify when the system is operating correctly or when the system needs attention.

  • Page 15: Home Screen

    Figure 1-2. LCD Panel Features Item Buttons Left Select Right System ID Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight will turn off after five minutes of inactivity if there are no error messages.

  • Page 16: Setup Menu, View Menu

    Setup Menu Option DRAC Set error Set home View Menu Option DRAC IP Name Number Power About Your System Description Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP , Subnet (Sub), and Gateway (Gtw).

  • Page 17: Hard-drive Indicator Patterns For Raid

    Option Temperature Hard-Drive Indicator Patterns for RAID Figure 1-3. Hard Drive Indicators drive-activity indicator (green) Description Displays the temperature of the system in Celsius or Fahrenheit. The display format can be configured in the "Set home" submenu of the Setup menu (see "Setup Menu").

  • Page 18

    Drive-Status Indicator Pattern (RAID Only) Blinks green two times per second Blinks green, amber, and off Blinks amber four times per second Blinks green slowly Steady green About Your System Description Identify drive/preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is...

  • Page 19: Back-panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-4. Back-Panel Features and Indicators Item Indicator, Button, or Connector iDRAC6 Enterprise port (optional) VFlash media slot (optional) serial connector PCIe slot 1 video connector USB connectors (2) PCIe slot 2...

  • Page 20

    Item Indicator, Button, or Connector system identification button power supply 1 (PS1) power supply 2 (PS2) About Your System Icon Description Turns the system ID modes on and off. The identification buttons on the front and back panels can be used to locate a particular system within a rack.

  • Page 21: Power Indicator Codes

    Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. •...

  • Page 22: Nic Indicator Codes

    Figure 1-5. Power Supply Status Indicator power supply status NIC Indicator Codes Figure 1-6. NIC Indicators link indicator About Your System activity indicator...

  • Page 23: Lcd Status Messages, Viewing Status Messages, Removing Lcd Status Messages

    Indicator Link and activity indicators are off The NIC is not connected to the network. Link indicator is green Link indicator is amber Activity indicator is green blinking Network data is being sent or received. LCD Status Messages The following LCD messages refer to events recorded in the System Event Log (SEL).

  • Page 24

    To resolve the problem and remove the LCD message, refer to the corrective actions in the following table. NOTE: The following LCD status messages are displayed in the Simple format. See “Setup Menu“to select the format in which the messages are displayed. Table 1-1.

  • Page 25

    Table 1-1. LCD Status Messages (continued) Code Text E1216 3.3V Regulator failure. Reseat PCIe cards. E1229 CPU # VCORE Regulator failure. Reseat CPU. E122A CPU # VTT Regulator failure. Reseat CPU. E122C CPU Power Fault. Power cycle AC. E122D Memory Regulator # Failed.

  • Page 26

    Table 1-1. LCD Status Messages (continued) Code Text E1311 Fan module ## RPM exceeding range. Check fan. E1313 Fan redundancy lost. Check fans. E1410 System Fatal Error detected. E1414 CPU # temp exceeding range. Check CPU heatsink. E1418 CPU # not detected.

  • Page 27

    Table 1-1. LCD Status Messages (continued) Code Text E141F CPU # protocol error. Power cycle AC. E1420 CPU Bus parity error. Power cycle E1422 CPU # machine check error. Power cycle E1610 Power Supply # (### W) missing. Check power supply.

  • Page 28

    Table 1-1. LCD Status Messages (continued) Code Text E161C Power Supply # (### W) lost AC power. Check PSU cables. E1620 Power Supply # (### W) AC power error. Check PSU cables. E1624 Lost power supply redundancy. Check PSU cables. E1626 Power Supply Mismatch.

  • Page 29

    Table 1-1. LCD Status Messages (continued) Code Text E1710 I/O channel check error. Review & clear SEL. E1711 PCI parity error on Bus ## Device ## Function ## PCI parity error on Slot #. Review & clear SEL. E1712 PCI system error on Bus ## Device ## Function ##...

  • Page 30

    Table 1-1. LCD Status Messages (continued) Code Text E1714 Unknown error. Review & clear SEL. E1715 Fatal I/O error. Review & clear SEL. E1716 Chipset IERR Bus ## Dev ## Function ##. Review & clear SEL. E1717 CPU ## internal error.

  • Page 31

    Table 1-1. LCD Status Messages (continued) Code Text E171F PCIe fatal error on Bus ## Device ## Function ## PCIe fatal error on Slot #. Review & clear SEL. E1810 Hard drive ## fault. Review & clear SEL. E1812 Hard drive ## removed.

  • Page 32

    Table 1-1. LCD Status Messages (continued) Code Text E1A15 SAS cable B failure. Check connection. E1A1D Control panel USB cable not detected. Check cable. E2010 Memory not detected. Inspect DIMMs. E2011 Memory configuration failure. Check DIMMs. E2012 Memory configured but unusable. Check DIMMs.

  • Page 33

    Table 1-1. LCD Status Messages (continued) Code Text E2015 DMA Controller failure. Power cycle E2016 Interrupt Controller failure. Power cycle E2017 Timer refresh failure. Power cycle E2018 Programmable Timer error. Power cycle E2019 Parity error. Power cycle E201A SuperIO failure. Power cycle Cause DMA controller failure.

  • Page 34

    Table 1-1. LCD Status Messages (continued) Code Text E201B Keyboard Controller error. Power cycle AC. E201C SMI initializatio n failure. Power cycle E201D Shutdown test failure. Power cycle E201E POST memory test failure. Check DIMMs. E2020 CPU configuration failure. Check screen message.

  • Page 35

    Table 1-1. LCD Status Messages (continued) Code Text E2110 Multibit Error on DIMM ##. Reseat DIMM. E2111 SBE log disabled on DIMM ##. Reseat DIMM. E2113 Mem mirror OFF on DIMM ## & ##. Power cycle I1910 Intrusion detected. Check chassis cover.

  • Page 36

    Table 1-1. LCD Status Messages (continued) Code Text W1228 RAID Controller battery capacity < 24hr. W1627 Power required > PSU wattage. Check PSU and config. W1628 Performance degraded. Check PSU and system configur- ation. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary."...

  • Page 37: System Messages

    System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

  • Page 38

    Table 1-2. System Messages (continued) Message Alert! iDRAC6 not responding. Rebooting. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Node Interleaving disabled! Memory configuration does not support Node...

  • Page 39

    Table 1-2. System Messages (continued) Message Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Redundant memory disabled! Memory configuration does not support redundant memory.

  • Page 40

    Table 1-2. System Messages (continued) Message BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board CPU set to minimum frequency. CPU x installed with no memory. About Your System Causes Remote BIOS update attempt failed. NVRAM_CLR jumper is installed in the clear setting.

  • Page 41

    Table 1-2. System Messages (continued) Message CPUs with different cache sizes detected. CPUs with different core sizes detected! System halted CPUs with different logical processors detected! System halted CPUs with different power rating detected! System halted Current boot mode is set to UEFI. Please ensure compatible bootable media is...

  • Page 42

    Table 1-2. System Messages (continued) Message Embedded NIC x and NIC y : OS NIC=DISABLED, Management Shared NIC= DISABLED Embedded NIC x and NIC y : OS NIC=DISABLED, Management Shared NIC= ENABLED Error 8602 - Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to...

  • Page 43

    Table 1-2. System Messages (continued) Message Invalid PCIe card found in the Internal_Storage slot! Keyboard controller failure Keyboard data line failure Keyboard stuck key failure Keyboard fuse has failed Local keyboard may not work because all user accessible USB ports are disabled.

  • Page 44

    Table 1-2. System Messages (continued) Message Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory Initialization Warning: Memory size may be reduced Memory odd/even logic failure at address, read value expecting value...

  • Page 45

    Table 1-2. System Messages (continued) Message Mirror mode disabled. For mirror mode, DIMMs must be installed in pairs. Pairs must be matched in size and geometry. No boot device available No boot sector on hard drive No timer tick interrupt Causes The memory configuration does not match the setting in...

  • Page 46

    Table 1-2. System Messages (continued) Message PCI BIOS failed to install PCIe Training Error: Expected Link Width is x , Actual Link Width is y . Plug & Play Configuration Error Quad rank DIMM detected after single rank or dual rank DIMM in socket.

  • Page 47

    Table 1-2. System Messages (continued) Message Read fault Requested sector not found SATA port x device not found SATA port x device auto- sensing error SATA port x device configuration error SATA port x device error Sector not found Seek error Seek operation failed Causes...

  • Page 48

    Table 1-2. System Messages (continued) Message Shutdown failure General system error. The amount of system memory has changed About Your System Causes Memory has been added or removed or a memory module may be faulty. Corrective Actions Run the online diagnostic tests.

  • Page 49

    Table 1-2. System Messages (continued) Message The following DIMMs should match geometry: x , x , ... The following DIMMs should in rank match count: x , x , ... The following DIMMs should match in size: x , x , ... The following DIMMs should in size...

  • Page 50

    Table 1-2. System Messages (continued) Message Timer chip counter 2 failed configuration operation honored. System will now reset. configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system. WARNING: Modifying could prevent security.

  • Page 51

    Mode. Modules in the specified slots are unused. Corrective Actions Restore the flash memory using the latest version on support.dell.com. See the iDRAC6 user’s guide for instructions on performing a field replacement of the flash memory. Reseat the memory modules.

  • Page 52

    Table 1-2. System Messages (continued) Message Warning: A fatal error has caused system reset! Please check the system event log! Warning! Control panel is not installed Warning! No micro code update loaded for processor n Warning! Power required exceeds PSU wattage. Check PSU and system configuration.

  • Page 53

    Table 1-2. System Messages (continued) Message Warning! PSU mismatch. PSU redundancy lost. Check PSU. Warning! Unsupported memory configuration detected. The memory configuration is not optimal. The recommended memory configuration is: <message> Write fault Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary."...

  • Page 54: Warning Messages, Diagnostics Messages, Alert Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 55: Other Information You May Need

    NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. About Your System...

  • Page 56

    About Your System...

  • Page 57: Uefi Boot Manager, Choosing The System Boot Mode

    Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardware •...

  • Page 58: Entering The System Setup Program, Responding To Error Messages

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> after you see the following message: <F2> = System Setup NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

  • Page 59: System Setup Options, Main Screen

    System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time...

  • Page 60

    Option Description PCI IRQ Displays a screen to change the IRQ assigned to each of the Assignment integrated devices on the PCI bus, and any installed expansion card that requires an IRQ. Serial See "Serial Communication Screen." Communication (Off default) Embedded Server See "Embedded Server Management Screen."...

  • Page 61: Memory Settings Screen, Processor Settings Screen

    Memory Settings Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) Memory Operating Mode Node Interleaving (Disabled default) Processor Settings Screen Option 64-bit Core Speed Bus Speed Logical Processor (Enabled default) Using the System Setup Program and UEFI Boot Manager Description Displays the amount of system memory.

  • Page 62: Sata Settings Screen

    Option Virtualization Technology (Disabled default) Execute Disable (Enabled default) Number of Cores per Processor (All default) Turbo Mode C States (Enabled default) Processor X ID SATA Settings Screen Option Embedded SATA (ATA Mode default) Port A (Auto default) Using the System Setup Program and UEFI Boot Manager Description NOTE: Disable this feature if your system will not be...

  • Page 63: Boot Settings Screen

    Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Hard-Disk Drive Sequence USB Flash Drive Emulation Type (Auto default) Boot Sequence Retry (Disabled default) Using the System Setup Program and UEFI Boot Manager Description CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode.

  • Page 64: Integrated Devices Screen

    Integrated Devices Screen Option Integrated SAS/RAID Controller (Enabled default) User Accessible USB Ports (All Ports On default) Internal USB Port (On default) Internal SD Card Port Embedded NIC1 and NIC2 Embedded NIC3 and NIC4 Embedded Gb NICx (NIC1 default: Enabled with PXE;...

  • Page 65: Pci Irq Assignments Screen, Serial Communication Screen

    Option Embedded Video Controller (Enabled default) PCI IRQ Assignments Screen Option <PCIe device> Serial Communication Screen Option Serial Communication (On without Console Redirection default) Serial Port Address (Serial Device 1=COM1, Serial Device2=COM2 default) External Serial Connector Using the System Setup Program and UEFI Boot Manager Description Enables or disables BIOS support for the integrated video controller.

  • Page 66: Embedded Server Management Screen, Power Management Screen

    Option Failsafe Baud Rate (115200 default) Remote Terminal Type (VT100/VT220 default) Redirection After Boot (Enabled default) Embedded Server Management Screen Option Front Panel LCD Options Options are User Defined String, Model Number, or User-Defined LCD String You can enter a name or other identifier for the system, to Power Management Screen Option Power Management...

  • Page 67

    Option CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management Using the System Setup Program and UEFI Boot Manager Description Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: OS Control sets the CPU power to OS DBPM, the fan...

  • Page 68: System Security Screen

    System Security Screen Option System Password Setup Password Password Status (Unlocked default) TPM Security (Off default) TPM Activation (No Change default) Using the System Setup Program and UEFI Boot Manager Description Displays the current status of the password security feature and allows a new system password assignment and verification.

  • Page 69: Exit Screen

    Option TPM Clear (No default) Power Button (Enabled default) NMI Button (Disabled default) AC Power Recovery (Last default) AC Power Recovery Delay Determines when the system restarts after power is Exit Screen Press <Esc> to exit the System Setup program; the Exit screen displays: •...

  • Page 70: Entering The Uefi Boot Manager, Using The Uefi Boot Manager Navigation Keys

    Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Server and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.

  • Page 71: Uefi Boot Manager Screen, Uefi Boot Settings Screen

    UEFI Boot Manager Screen Option Continue <Boot options> UEFI Boot Settings System Utilities UEFI Boot Settings Screen Option Add Boot Option Delete Boot Option Enable/Disable Boot Option Change Boot Order One-Time Boot from File Using the System Setup Program and UEFI Boot Manager Description The system attempts to boot to devices starting with the first item in the boot order.

  • Page 72: System Utilities Screen, System And Setup Password Features, Using The System Password

    System Utilities Screen Option System Setup System Services BIOS Boot Manager Reboot System System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password." Your system is shipped without the system password feature enabled in BIOS. The password features provide a basic level of security for the data on your system.

  • Page 73

    When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press <Enter>.

  • Page 74: Using The Setup Password

    When Password Status is Locked, you must type the password and press <Enter> when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password.

  • Page 75

    NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password. The system password cannot be used in place of the setup password. You can use up to 32 characters in your password.

  • Page 76: Idrac Configuration Utility, Entering The Idrac Configuration Utility

    iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility enables you to: • Configure, enable, or disable the iDRAC6 local area network (LAN) through the dedicated iDRAC6 Enterprise card port or the embedded NICs.

  • Page 77: Installing System Components, Recommended Tools, Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 78: Removing And Replacing The Optional Front Bezel

    Figure 3-1. Inside the System power supply bays (2) iDRAC6 Enterprise card memory modules (12) SAS backplane optical drive Internal SD Module Removing and Replacing the Optional Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up on the release latch next to the key lock.

  • Page 79: Information Tag, Removing The Information Tag

    Figure 3-2. Removing and Replacing the Optional Front Bezel release latch bezel To replace the optional bezel, hook the right end of the bezel onto the chassis, then fit the free end of the bezel onto the system. Secure the bezel with the keylock.

  • Page 80: Replacing The Information Tag, Opening And Closing The System, Opening The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 81: Closing The System

    Figure 3-3. Removing and Replacing the System Cover latch Closing the System 1 Lift up the latch on the cover. 2 Place the cover onto the chassis and offset it slightly towards the back of the system, so that the two hooks on the back edge of the cover fit over the corresponding tabs on the back edge of the chassis.

  • Page 82: Hard Drives, Removing A Drive Blank

    Hard Drives Your system supports up to six 2.5-inch SAS, SATA, or SSD hard drives. See Figure 3-1. • Mixed hard-drive configurations of SAS and SATA drives are allowed. In this configuration, two SAS drives must be installed in hard-drive slots 0 and 1 only.

  • Page 83: Installing A Hard-drive Blank, Removing A Hot-swap Hard Drive

    Figure 3-4. Removing or Installing a Hard-Drive Blank hard-drive blank Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive installation.

  • Page 84: Installing A Hot-swap Hard Drive

    CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. Installing a Hot-Swap Hard Drive CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.

  • Page 85: Hard-drive Carrier

    Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier.

  • Page 86

    Figure 3-6. Installing a Hard Drive Into a Drive Carrier screws (4) hard drive Installing System Components drive carrier SAS screw hole...

  • Page 87: Power Supplies, Removing A Power Supply

    Power Supplies Your system supports the following power supply modules: • 717-W High Output power supply • 502-W Energy Smart power supply (the default power supply option for this system) NOTE: The system does not support a mixed installation of High Output and Energy Smart power supplies.

  • Page 88: Installing A Power Supply

    Figure 3-7. Removing and Replacing a Power Supply power supply release latch Installing a Power Supply 1 On a system with redundant power supplies, verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.

  • Page 89: Removing The Power Supply Blank, Installing The Power Supply Blank, Expansion Cards

    Removing the Power Supply Blank If you are installing a second power supply, remove the power supply blank in bay PS2 by pulling outward on the blank. CAUTION: To ensure proper system cooling, the power supply blank must be installed in power supply bay PS2 in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.

  • Page 90: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91

    Close the expansion-card latch. See Figure 3-8. Figure 3-8. Installing or Removing an Expansion Card expansion-card latch expansion-card riser 6 Connect any cables to the expansion card. 7 Close the system. See "Closing the System." expansion card Installing System Components...

  • Page 92: Removing An Expansion Card, Expansion-card Risers, Removing An Expansion-card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93

    1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 If an expansion card is installed in the expansion slot, remove the card now. See "Removing an Expansion Card."...

  • Page 94

    Figure 3-9. Installing or Removing an Expansion-Card Riser Installing System Components...

  • Page 95: Replacing An Expansion-card Riser, Internal Sd Module, Installing The Internal Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 96

    3 Position the internal SD module tray so the tabs on the underside of the tray fit into the corresponding hooks on the chassis (item 3 in Figure 3-10), then lower the opposite edge of the card into place. See Figure 3-10. Figure 3-10.

  • Page 97: Removing The Internal Sd Module Card, Internal Sd Flash Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Removing An Internal Sd Flash Card, Internal Usb Memory Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Internal Usb Cable, Removing The Internal Usb Cable

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: Installing The Internal Usb Cable, Vflash Media

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Installing A Vflash Media Card, Removing A Vflash Media Card, Idrac6 Enterprise Card (optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Removing An Idrac6 Enterprise Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Nic Hardware Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Cooling Fans

    3 Locate the ISCSI_KEY connector on the system board. See Figure 6-1. 4 Insert the NIC hardware key into the connector. See Figure 3-13. Figure 3-13. Installing a NIC Hardware Key NIC hardware key 5 Close the system. See "Closing the System." 6 Reconnect the system to power and restart the system.

  • Page 105: Removing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Replacing A Cooling Fan, Removing The Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Replacing The Fan Assembly

    Figure 3-15. Removing and Replacing the Fan Assembly FAN1 FAN3 FAN5 fan power cables (6) fan assembly latches (2) Replacing the Fan Assembly 1 Being careful not to pinch the cables connected to the backplane board, replace the fan assembly in the chassis, and close the two latches to secure the assembly.

  • Page 108: Removing The Plastic Fan Guide, Replacing The Plastic Fan Guide, Optical Drive

    3 Close the system. See "Closing the System." Removing the Plastic Fan Guide 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System." 3 If necessary, remove the fan bracket. See "Removing the Fan Assembly" and place the fan assembly on a flat surface.

  • Page 109: Removing An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 110: Installing An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Integrated Storage Controller Card, Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113

    Unlatch the fan assembly and lift it far enough out of the chassis to route the SAS cable along the inside of the chassis, underneath the plastic retention clip. Replace the fan assembly and close the latches. See Figure 3-14, "Removing a Cooling Fan," and "Replacing a Cooling Fan."...

  • Page 114: Raid Battery, Removing A Raid Battery, Installing A Raid Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 115: Installing The Perc 6/i Battery Cable

    3 Disconnect the battery cable from the PERC controller. See Figure 3-17 for the battery connection location. NOTE: Pay attention to the routing of the cable in the chassis for reinstallation. 4 Remove the battery cable from the cable clip on the system board nearest PSU #2.

  • Page 116: System Memory, General Memory Module Installation Guidelines

    System Memory Your system supports DDR3 registered DIMMs (RDIMMs) or unbuffered ECC DIMMs (UDIMMs). Single and dual-rank DIMMs can be 1067- or 1333-MHz, and quad-rank DIMMs can be 1067-MHz. The system contains 12 memory sockets split into two sets of six sockets, one set per each processor.

  • Page 117: Mode-specific Guidelines

    • Two memory modules per channel supports up to 1067 MHz. – For quad-rank memory modules: • One memory module per channel supports up to 1067 MHz. • Two memory modules per channel are limited to 800 MHz, regardless of memory module speed. •...

  • Page 118

    A minimal single-channel configuration of one 1-GB memory module per processor is also supported in this mode. Table 3-2 and Table 3-3 show sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical memory-module configurations and their the physical and available memory totals.

  • Page 119

    Table 3-2. RDIMM Memory Configurations (continued) Memory Sockets Memory Memory Module Mode Size Advanced 2-GB none X 4-GB none X 8-GB none X Mirroring 2-GB none X 4-GB none X 8-GB none X Table 3-3. UDIMM Memory Configurations Memory Sockets Memory Memory Module...

  • Page 120: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 121

    Figure 3-18. Installing and Removing a Memory Module memory module alignment key 6 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 122: Removing Memory Modules, Processors, Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 123

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Prior to upgrading your system, download and install the latest system BIOS version from support.dell.com.

  • Page 124

    7 Gently lift the heat sink off of the processor and set the heat sink aside upside down (thermal grease side facing up). CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 8 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position.

  • Page 125: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 126

    2 If you are adding a second processor for the first time, remove the heatsink blank and the processor blank from the vacant processor socket. Removing the blanks is similar to removing a processor. See "Removing a Processor." 3 Unpack the processor if it has not been used previously. If the processor has already been used, remove any thermal grease from the top of the processor using a lint-free cloth.

  • Page 127: System Battery, Replacing The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 128

    Figure 3-21. Replacing the System Battery positive side of battery connector negative side of battery connector 3 Locate the battery socket. See Figure 6-1. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 4 Remove the system battery.

  • Page 129: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 130

    Figure 3-22. Control Panel Removal front panel screw (Torx) control panel board USB cable display module 16 Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis. 17 Remove the display module from the chassis cutout. Installing System Components display module cable control panel cable...

  • Page 131: Installing The Control Panel Display Module, Removing The Control Panel Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 132: Installing The Control Panel Board, Sas Backplane, Removing The Sas Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 133

    5 Disconnect the power cable from the end of the SAS backplane. 6 Disconnect the SAS data cables from the backplane. 7 Remove the SAS backplane from the system: While pulling the two blue latches towards the front of the system, slide the backplane upward.

  • Page 134

    Figure 3-23. Removing and Installing a SAS Backplane SAS backplane power cable SAS A cable retention hooks (2) Installing System Components SAS backplane SAS B cable backplane retention latches (2)

  • Page 135: Installing A Sas Backplane, System Board, Removing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 136

    3 Remove the power supply(s). See "Removing a Power Supply." 4 Remove all expansion cards and the integrated storage controller card. See "Removing an Expansion Card" and "Removing the Integrated Storage Controller Card." 5 Remove the two expansion-card risers. See "Removing an Expansion-Card Riser."...

  • Page 137

    Figure 3-24. Removing and Installing the System Board retention pin system board assembly Installing System Components...

  • Page 138: Installing The System Board

    Installing the System Board 1 Unpack the new system board and remove the label placard that is inserted in the memory module socket. 2 Remove the labels from the placard and affix them to the system information panel on the front of the system. See Figure 1-1. 3 Transfer the processors and heat sinks to the new system board.

  • Page 139

    9 Install all expansion cards. See "Installing an Expansion Card." 10 Reinstall the integrated storage controller card. See "Installing the Integrated Storage Controller Card." After connecting the SAS cables to the controller, make sure to place the cables under the guide on the end of riser 1. 11 If applicable, reconnect the RAID battery cable to the PERC controller card.

  • Page 140

    Installing System Components...

  • Page 141: Troubleshooting Your System, Safety First—for You And Your System, Troubleshooting System Startup Failure

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 142: Troubleshooting The Video Subsystem, Troubleshooting A Usb Device

    Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or rear video connector.

  • Page 143: Troubleshooting A Serial I/o Device, Troubleshooting A Nic

    4 If a device causes the same problem, power down the device, replace the USB cable if applicable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help." Troubleshooting a Serial I/O Device 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 144: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 145: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 146: Troubleshooting The System Battery, Troubleshooting Power Supplies

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 147: Troubleshooting System Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 148: Troubleshooting A Fan, Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 149

    3 Turn on the system and attached peripherals and note any messages on the screen or LCD panel. Go to step 12 if an error message appears indicating a fault with a specific memory module. 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen."...

  • Page 150: Troubleshooting An Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 151: Troubleshooting An Internal Usb Key, Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 152: Troubleshooting Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If applicable, remove the bezel. See "Removing the Front Bezel."...

  • Page 153: Troubleshooting A Sas Controller

    Depending on the results of the diagnostics test, proceed as needed through the following steps. 2 If applicable, remove the bezel. See "Removing the Front Bezel." 3 If your system has a SAS or PERC controller and your hard drives are configured in a RAID array, perform the following steps.

  • Page 154: Troubleshooting An External Tape Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 155: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 156

    NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. 1 Run the appropriate online diagnostic test. See "Running the System Diagnostics." 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 157: Troubleshooting The Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 158

    12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. If the test fails, the processor is faulty. See "Getting Help." 14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 159: Running The System Diagnostics, Using Dell™ Poweredge™ Diagnostics, System Diagnostics Features

    Using Dell™ PowerEdge™ Diagnostics To assess a system problem, first use the online Dell PowerEdge Diagnostics. Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications ports, NICs, CMOS, and more.

  • Page 160: When To Use The System Diagnostics, Running The System Diagnostics

    • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached. • View help messages that briefly describe each test and its parameters. • View status messages that inform you if tests are completed successfully. •...

  • Page 161: System Diagnostics Testing Options, Using The Custom Test Options, Selecting Devices For Testing

    System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Express Test Extended Test Custom Test Information Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results.

  • Page 162: Viewing Information And Results

    • Test Iterations — Selects the number of times the test is run. • Continue on Failure — Enables the tests to continue without user intervention in the event that one of the tests has failed. • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved.

  • Page 163: Jumpers And Connectors, System Board Jumpers, Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 164: System Board Connectors

    1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening and Closing the System." 3 Move the password jumper to the "disabled" position to clear the password. See Table 6-1.

  • Page 165

    Figure 6-1. System Board Connectors Jumpers and Connectors...

  • Page 166

    Table 6-2. System Board Connectors Connector Label 1 IO_RISER2 3 IO_RISER1 4 iDRAC6 5 SATA_A 6 B1 7 CPU2 8 CPU1 9 BATTERY 10 FAN_MODn 11 BP_PWR 12 CTRL_USB 13 DVD_PWR 14 CTRL_PNL 15 A1 16 ISCSI_KEY 17 PWRD_EN 18 NVRAM_CLR NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary.

  • Page 167: Getting Help, Contacting Dell

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

  • Page 168

    Getting Help...

  • Page 169: Glossary

    Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.

  • Page 170

    CPU — Central processing unit. See processor. DC — Direct current. DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver —...

  • Page 171

    — Integrated Dell Remote Access Controller. A systems management hardware and software solution that provides remote management capabilities, crashed system recovery, and power control functions for Dell PowerEdge systems. "iDRAC6" refers to this system’s specific implementation of the iDRAC solution.

  • Page 172

    KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used.

  • Page 173

    memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). memory key — A portable flash memory storage device integrated with a USB connector.

  • Page 174

    PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack. peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. pixel —...

  • Page 175

    — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.

  • Page 176

    referring to hard-drive capacity, the term is usually rounded to 1,000,000,000,000 bytes. TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices.

  • Page 177

    virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W — Watt(s). WH — Watt-hour(s). XML —...

  • Page 178

    Glossary...

  • Page 179: Index

    108 CD/DVD drive See optical drive. connectors system board, 164 USB, 12 video, 12 contacting Dell, 167 control panel assembly features, 12 LCD panel features, 14 control panel board installing, 132 removing, 131 control panel display module...

  • Page 180

    161 testing options, 161 using Dell PowerEdge Diagnostics, 159 when to use, 160 DIMMs See memory modules (DIMMs). drive blank installing, 83 removing, 82 drive carrier hard drive, 85 error messages, 58 expansion cards installing, 90...

  • Page 181

    power supply blank, 89 processor, 125 RAID battery, 114 SAS backplane board, 135 SAS controller, 112 SD card, 97 internal USB cable installing, 100 removing, 99 jumpers (system board), 163 keyboards troubleshooting, 142 LCD panel features, 14 menus, 15 Memory Mirroring memory mode, 117 memory mode Advanced ECC, 117...

  • Page 182

    password setup, 74 system, 72 passwords disabling, 163 PERC 6/I battery cable installing, 115 removing, 114 phone numbers, 167 POST accessing system features, 11 power indicators, 12, 21 power supplies indicators, 21 removing, 87 replacing, 88 troubleshooting, 146 power supply blank, 89 processor installing, 125 removing, 122...

  • Page 183

    68, 73 service-only procedure system board, 135 setup password, 74 slots See expansion slots. startup accessing system features, 11 support contacting Dell, 167 system closing, 81 opening, 80 system board connectors, 164 installing, 138 jumpers, 163 removing, 135...

  • Page 184

    hard drive, 152 internal USB key, 150-151 keyboard, 142 memory, 148 NIC, 143 optical drive, 151 power supplies, 146 processors, 157 SAS RAID controller daughter card, 153 SD card, 150-151 system cooling, 147 system startup failure, 141 tape drive, 154 video, 142 wet system, 144 UEFI Boot Manager...

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