Crestron TSS-470E-WMK Product Manual

3.5 in. desk scheduling touch screen

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Product Manual

TSS-470E

3.5 in. Desk Scheduling Touch Screen

Crestron Electronics, Inc.

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Summary of Contents for Crestron TSS-470E-WMK

Page 1 View this document in HTML crestron.com/docs/9347 Product Manual TSS-470E 3.5 in. Desk Scheduling Touch Screen Crestron Electronics, Inc.
Page 2 United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography.
Page 3 Contents Overview Features TSS-470E-B-T Features TSS-470E-MSMK-B-T Features TSS-470E-RMB-2G Features TSS-470E-TTK-B-T Features TSS-470E-WMK Features Specifications TSS-470E-B-T Specifications Product Specifications Dimension Drawings TSS-470E-MSMK-B-T Specifications Product Specifications Dimension Drawings TSS-470E-RMB-2G Specifications Product Specifications Dimension Drawings TSS-470E-TTK-B-T Specifications Product Specifications Dimension Drawings TSS-470E-WMK Specifications Product Specifications Dimension Drawings Installation TSS-470E Installation...
Page 4 Local Configuration Enter an Admin PIN Wi-Fi Setup Ethernet Setup Application Selection Configure Microsoft Graph for Crestron Scheduling Configure the Crestron Scheduling App Connect the Scheduling App to Microsoft Graph Perform a Factory Restore Configure a WPA2 Enterprise Wireless Access Point Connection...
Page 5 Overview The Crestron® TSS-470E Desk Touch is a touch screen designed specifically for desk scheduling applications. The TSS-470E can be installed within a hoteling space to provide a clear indication of its availability and schedule. Room mode provides room scheduling functionality for ancillary spaces where shorter bookings are more common.
Page 6 Features This section provides the following information: • TSS-470E-B-T Features • TSS-470E-MSMK-B-T Features • TSS-470E-RMB-2G Features • TSS-470E-TTK-B-T Features • TSS-470E-WMK Features 2 • TSS-470E Product Manual — Doc. 9347E...
Page 7 TSS-470E-B-T Features The Crestron® TSS-470E-B-T touch screen is designed to enhance and simplify desk scheduling across an enterprise. The TSS-470E can be installed within a hoteling space to provide a clear indication of its availability and schedule. Room mode provides room scheduling functionality for ancillary spaces where shorter bookings are more common.
Page 8 The desk schedule is displayed on the touch screen UI to prevent booking conflicts and to indicate when the desk is available. The Crestron Scheduling App can also be configured with custom settings for no shows, early reservation check-ins, and more.
Page 9 IT policies. Additional support for SNMP allows the touch screen to be monitored by your IT administrator. The TSS-470E is configured to meet Crestron's enhanced security standards right out of the box. The TSS-470E ships with authentication enabled and requires that an administrator account be created before access is granted to most device configuration and control interfaces.
Page 10 The TSS-470E runs only one app at a time, which is selected using the XiO Cloud® service or the web configuration interface. Only the apps approved and delivered by Crestron can run on the TSS-470E. The TSS-470E cannot be interfaced with a control system and cannot be custom programmed for any other functionality.
Page 11 TSS-470E-MSMK-B-T Features TSS-470E-MSMK-B-T multisurface mount kit provides a versatile surface mounting solution for a TSS-470E-B-T desk scheduling touch screen. Using the multisurface mount kit, the touch screen can be mounted directly to glass, granite, marble, wood paneling, plaster, smooth masonry, or virtually any other flat surface.
Page 12 Security screw provided to prevent unauthorized removal of the touch screen Available in black textured finish The TSS-470E-MSMK attaches securely to a flat, smooth surface without screws using the included peel-and-stick adhesive rear housing. For a finished appearance when mounted to a transparent glass wall, an adhesive rear label is provided, which simply affixes to the opposite side of the glass behind the unit.
Page 13 TSS-470E-RMB-2G Features TSS-470E-RMB-2G retrofit mounting bracket is used to mount a TSS-470E-B-T desk scheduling touch screen over a flush wall-mounted 2-gang U.S. electrical box. The TSS-470E-RMB-2G is ideal for applications that require low voltage termination in an in-wall electrical box near a reservable space. A security screw is also provided to prevent unauthorized removal of the touch screen from the mounting bracket.
Page 14 TSS-470E-TTK-B-T Features TSS-470E-TTK-B-T tabletop kit provides a stylish tabletop enclosure for a TSS-470E-B-T desk scheduling touch screen. The TSS-470E-TTK-B-T is ideal for placement within a hoteling space or on a shared desk. When installed in the enclosure, the TSS-470E sits flush with the enclosure housing and is tilted at a 45° angle.
Page 15 A security screw is also provided to prevent unauthorized removal of the touch screen from the WMK. The TSS-470E-WMK wall and surface mount kit provides a convenient solution for installing the TSS-470E touch screen into an existing wall or similar flat surface. It is specifically intended for postconstruction applications, providing a complete mounting assembly designed to allow quick and easy installation into drywall, paneling, or a tabletop surface.
Page 16 Specifications This section provides the following information: • TSS-470E-B-T Specifications • TSS-470E-MSMK-B-T Specifications • TSS-470E-RMB-2G Specifications • TSS-470E-TTK-B-T Specifications • TSS-470E-WMK Specifications 12 • TSS-470E Product Manual — Doc. 9347E...
Page 17 Supports custom color selection for availability states Graphics Engine On-screen keyboard, native desk scheduling application, setup and diagnostics via XiO Cloud, web browser, or on- screen UI Scheduling Support Crestron Scheduling App Microsoft 365® software Third-Party Apps Includes support for various third-party scheduling applications 1,2,3...
Page 18 USB C (1) USB Type-C® connector, female; USB 2.0 host port; For future use with supported Crestron accessories Power PoE (Power over Ethernet) IEEE 802.3at Type 1 Class 2 (6.49 W) compliant, Compatible with IEEE 802.3at compliant Ethernet switch or third-party PoE-compliant PSE Power Pack Input: 100–240VAC, 50/60 Hz;...
Page 19 The TSS-470E runs only one app at a time, which is selected using the XiO Cloud® service or the web configuration interface. Only the apps approved and delivered by Crestron can run on the TSS-470E. The TSS-470E cannot be interfaced with a control system and cannot be custom programmed for any other functionality.
Page 20 Dimension Drawings 16 • TSS-470E Product Manual — Doc. 9347E...
Page 21 TSS-470E-MSMK-B-T Specifications Product specifications for the TSS-470E-MSMK are provided below. Product Specifications Construction Housing Plastic, textured black finish Surface Mounting Peel-and-stick adhesive mounting to glass or other flat, smooth surface Dimensions Height 3.95 in. (100 mm) Width 3.95 in. (100 mm) Depth 1.80 in. (46 mm); 1.99 in. (51 mm) with touch screen installed Weight 2.2 oz (64 g) Product Manual —...
Page 22 Dimension Drawings 18 • TSS-470E Product Manual — Doc. 9347E...
Page 23 TSS-470E-RMB-2G Specifications Product specifications for the TSS-470E-RMB-2G are provided below. Product Specifications Construction Metal adapter and mounting plates for installation over a 2-gang U.S. electrical box Dimensions Height 4.70 in. (119 mm) Width 4.70 in. (119 mm) Depth 0.06 in. (2 mm) Weight 5.3 oz (150 g) Product Manual — Doc. 9347E TSS-470E •...
Page 24 Dimension Drawings 20 • TSS-470E Product Manual — Doc. 9347E...
Page 25 Product Manual — Doc. 9347E TSS-470E • 21...
Page 26 TSS-470E-TTK-B-T Specifications Product specifications for the TSS-470E-TTK are provided below. Product Specifications Construction Plastic, enclosure, textured black, 45° fixed operating angle, for freestanding tabletop use Dimensions Height 3.47 in. (88 mm) Width 3.95 in. (100 mm) Depth 4.19 in. (107 mm) Weight 1.1 lb (500 g) 22 • TSS-470E Product Manual — Doc. 9347E...
Page 27 Dimension Drawings Product Manual — Doc. 9347E TSS-470E • 23...
Page 28 TSS-470E-WMK Specifications Product specifications for the TSS-470E-WMK are provided below. Product Specifications Construction Metal mounting plate with zip rail mounting system Dimensions Height 3.79 in. (96 mm) Width 4.15 in. (106 mm) Depth 3.59 in. (91 mm) Weight 3.8 oz (108 g) 24 • TSS-470E Product Manual — Doc. 9347E...
Page 29 Dimension Drawings Product Manual — Doc. 9347E TSS-470E • 25...
Page 30 Installation This section provides the following information: • TSS-470E Installation • TSS-470E-MSMK Installation • TSS-470E-RMB-2G Installation • TSS-470E-TTK Installation • TSS-470E-WMK Installation 26 • TSS-470E Product Manual — Doc. 9347E...
Page 31 For postconstruction applications where a back box will be installed into drywall, paneling, or a tabletop, refer to TSS-470E-WMK Installation on page Connect the Touch Screen Route all necessary cables to the touch screen as described in the installation instructions for the chosen...
Page 32 LAN PoE port, as the cable end does not provide sufficient bend radius to support installation with compatible mounting accessories. Observe the following when connecting the touch screen: Use Crestron power supplies for Crestron equipment. The touch screen may be powered with a single Ethernet cable or via a 24VDC power supply (PW-2407WU, not included).
Page 33 NOTE: If using a PoE network switch, ensure that the switch is grounded properly. Otherwise, electromagnetic interference may cause the touch screen to experience false touches. Apply power after all connections have been made. Product Manual — Doc. 9347E TSS-470E • 29...
Page 34 TSS-470E-MSMK Installation Use the following procedures to install the TSS-470E-MSMK. In the Box Qty. Description TSS-470E-MSMK-B-T, Multisurface Mount Kit for TSS-470E Additional Items Template, Rear Housing (4535585) Grommet, Rubber (2061467) Screw, 4-40 x 3/16 in., Torx®, Black (2061048) Screw, 4-40 x 3/16 in., Phillips, Black (2007148) Label, Black (4535584) Install the MSMK Use the following procedures to install the MSMK onto a flat pane of glass or similar smooth surface...
Page 35 CAUTION: Observe the following points to ensure the MSMK properly bonds to the mounting surface. Failure to properly bond the MSMK to the mounting surface could cause the MSMK to detach after installation. Use isopropyl alcohol (minimum 70%) to clean the mounting surface. Other surface cleaning products can leave a film that will prevent the adhesive from properly bonding to the mounting surface.
Page 36 3. Use a level and masking tape to attach the included rear housing template to the surface at the chosen location. Ensure the template is level before proceeding. Install Raceway Raceway (not included) can be installed on a nearby smooth surface to conceal cables running to the touch screen from the floor, ceiling, or an adjacent wall, pillar, or mullion.
Page 37 3. Cut the raceway to the required length using the corresponding raceway cutout and reference lines in the template. The end of the raceway that will enter the MSMK can also be cut to a specific shape for a finished appearance. 4.
Page 38 6. Position the raceway on the mounting surface using the corresponding raceway cutout and reference lines in the template. Ensure the raceway is level prior to adhesion. 7. Press the raceway against the mounting surface for at least 30 seconds to ensure the adhesive bonds to the surface.
Page 39 2. Orient the trim ring within the center cutout of the rear housing template so that the raceway is aligned with the cutout in the trim ring. Ensure that the trim ring opening is facing toward the mounting surface. 3. Reattach the trim ring to the MSMK rear housing in the orientation determined in step 2. 4.
Page 40 8. After confirming that the rear housing is level, press it to the mounting surface firmly for at least 30 seconds to ensure the adhesive bonds to the surface. NOTE: All air bubbles must be smoothed out and eliminated to ensure a complete bond to the surface.
Page 41 3. Attach the touch screen to the rear housing, top side first, until the touch screen magnetically snaps into place against the rear housing. Product Manual — Doc. 9347E TSS-470E • 37...
Page 42 4. (Optional) Screw either the included 4-40 x 3/16 in. Phillips screw or the Torx® security screw into the bottom of the touch screen to secure it to the MSMK. Attach the Rear Label (Optional) To provide a finished appearance for installations on glass or other transparent surfaces, install the included rear label on the opposite side of the surface behind the MSMK.
Page 43 CAUTION: The adhesive on the back of the rear label is high-strength bond. Once the adhesive comes in contact with a surface, it cannot be removed easily. 4. Hold the rear label at a 45-degree angle to the rear housing, and then align the lower edge of the label with the lower edge of the housing.
Page 44 TSS-470E-RMB-2G Installation Use the following procedures to install the TSS-470E-RMB-2G. In the Box Qty. Description TSS-470E-RMB-2G, Retrofit Mounting Bracket for TSS-470E Additional Items Plate, Metal, Adapter (2062352) Plate, Metal, Mounting (2060514) Screw, 4-40 x 3/8 in., Phillips, Black (2007173) Screw, 6-32 x 1 in., Phillips (2051398) Screw, 4-40 x 3/16 in., Torx®, Black (2061048) Screw, 4-40 x 3/16 in., Phillips, Black (2007148) Install the RMB...
Page 45 2. Attach the RMB adapter plate to the electrical box using the four included 6-32 x 1 in. screws. NOTE: The RMB adapter plate can be painted prior to installation to match the wall surface or surrounding decor. Product Manual — Doc. 9347E TSS-470E •...
Page 46 3. Attach the RMB mounting plate to the adapter plate using the four included 4-40 x 3/8 in. screws. 4. Connect all cables to the rear of the touch screen. 42 • TSS-470E Product Manual — Doc. 9347E...
Page 47 5. Attach the touch screen to the RMB mounting plate, top side first, until the touch screen magnetically snaps into place against the mounting plate. Product Manual — Doc. 9347E TSS-470E • 43...
Page 48 6. (Optional) Screw either the included 4-40 x 3/16 in. Phillips screw or the Torx® security screw into the bottom of the touch screen to secure it to the RMB. 44 • TSS-470E Product Manual — Doc. 9347E...
Page 49 TSS-470E-TTK Installation Use the following procedures to install the TSS-470E-TTK. In the Box Qty. Description TSS-470E-TTK-B-T, Tabletop Kit for TSS-470E Additional Items Grommet, Rubber (2061467) Screw, 4-40 x 3/16 in., Torx®, Black (2061048) Screw, 4-40 x 3/16 in., Phillips, Black (2007148) Install the TTK To install the TTK onto a table or a similar flat surface: 1.
Page 50 2. Push the cables into the opening of the included cable grommet as shown in the following image. 46 • TSS-470E Product Manual — Doc. 9347E...
Page 51 3. Attach the cable grommet to the rear opening of the TTK enclosure so that front slot of the grommet is seated firmly against the bottom rear lip of the TTK enclosure. 4. Connect all cables to the rear of the touch screen. Product Manual —...
Page 52 5. Attach the touch screen to the front opening of the TTK, top side first, until the touch screen magnetically snaps into place against the rear housing. 6. Route any excess cable length out of the rear of the attached grommet to achieve the desired strain relief.
Page 53 7. (Optional) Screw either the included 4-40 x 3/16 in. Phillips screw or the Torx® security screw into the bottom of the touch screen to secure it to the TTK. Product Manual — Doc. 9347E TSS-470E • 49...
Page 54 TSS-470E-WMK Installation Use the following procedures to install the TSS-470E-WMK. In the Box Qty. Description TSS-470E-WMK, Wall Mount Kit for TSS-470E Additional Items Screw, 4-40 x 3/16 in., Torx®, Black (2061048) Screw, 4-40 x 3/16 in., Phillips, Black (2007148) Install the WMK Use the following procedures to install the WMK into drywall, paneling, or a tabletop surface.
Page 55 2. Using a 3.5 in. drywall hole saw, create a cutout in the mounting surface for the WMK. Install the Mounting Bracket To install the WMK mounting bracket into the mounting surface: 1. Adjust the mounting bracket spring feet so that they are positioned at the rear of their respective zip rails (if they are not located there already).
Page 56 2. Insert the mounting bracket into the cutout created in Prepare the Mounting Surface on page 50 so that the front of the bracket is flush against the surface and the zip rails and spring feet are seated behind the surface completely. Gently bend the zip rails inward during installation to allow them to pass through the cutout.
Page 57 3. Ensure that the mounting bracket is level prior to tightening the spring feet. 4. Press and squeeze each spring foot, then slide it down its respective zip rail until it is firmly seated against the rear of the mounting surface. CAUTION: Do not overtighten the spring feet to the mounting surface.
Page 58 NOTES: If the mounting bracket needs to be removed or repositioned, press the release tabs on the inside of each zip rail while pulling its attached spring foot back. If the WMK will be installed into a table or similar surface with an exposed underside, the zip rails can be trimmed by cutting into the relief located on each rail.
Page 59 3. Attach the touch screen to the mounting bracket, top side first, until the touch screen magnetically snaps into place against the mounting bracket. Product Manual — Doc. 9347E TSS-470E • 55...
Page 60 4. (Optional) Screw either the included 4-40 x 3/16 in. Phillips screw or the Torx® security screw into the bottom of the touch screen to secure it to the WMK. 56 • TSS-470E Product Manual — Doc. 9347E...
Page 61 Configuration Prior to configuration, ensure the device is running the latest firmware. To update the firmware, refer Initial Setup on page This section provides the following information: • Initial Setup • Web Configuration • Local Configuration Product Manual — Doc. 9347E TSS-470E •...
Page 62 Initial Setup When power is applied for the first time, the touch screen boots with a splash screen indicating that device configuration is required. This splash screen also provides the current IP address for the touch screen (if it is connected to the network over wired Ethernet), an information button that can be tapped to show various device and network information for the touch screen, and a gear icon that is used to access the local configuration screens.
Page 63 If the touch screen encounters an error during operation, a similar screen is shown explaining the error with the same information and gear icons. This section provides the following information: • Setup via XiO Cloud Service • Setup via Device Configuration Interface Product Manual —...
Page 64 The XiO Cloud® service allows supported devices across an enterprise to be managed and configured from one central, secure location in the cloud. Crestron Scheduling is also configured and deployed within an XiO Cloud service account. The touch screen is configured to connect to the service by default.
Page 65 Set Up an Ethernet Connection The touch screen ships with DHCP turned on by default. To set up an Ethernet connection with a static IP address for the touch screen: 1. Navigate to and select the touch screen from the XiO Cloud environment tree to open its configuration page.
Page 66 Set Up a Wi-Fi Network Connection The touch screen ships with DHCP turned on by default. To set up a Wi-Fi network connection with a static IP address for the touch screen: NOTE: The touch screen supports the following Wireless LAN channels: 1–11, 36, 38, 40, 42, 44, 46, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 149, 153, 157, 161, 165.
Page 67 5. Enter the appropriate network information in the Domain, IP Address, Subnet Mask, and Default Gateway text fields. For more information, refer to Network on page 6. Add a wireless access point (WAP) to the touch screen: NOTE: A WAP can only be added manually in XiO Cloud. Scanning the network for open WAPs can be performed using the device web configuration interface.
Page 68 2. Navigate to Settings > System Setup > Date/Time to display date and time settings for the touch screen. 3. Select the time zone where the touch screen will be used from the Time Zone drop-down menu. 4. Select Save Changes on the top right of the page. Select a Scheduling Application The touch screen ships with various built-in scheduling applications.
Page 69 6. When prompted, restart the touch screen. The touch screen restarts with the selected scheduling application running. Connect to a Scheduling Calendar Use the following procedures to connect the Crestron Scheduling app to a supported scheduling calendar. NOTE: Certain scheduling calendar settings can be pushed to multiple touch screens at once at the group level.
Page 70 Microsoft Graph for Crestron Scheduling on page 123 for more information. Only one Microsoft Graph application is required for all touch screens running the Crestron Scheduling app within the same Microsoft Entra tenant. The Microsoft Graph application credentials (outside of the calendar email address) can be reused all touch screens within the same deployment.
Page 71 Enter the directory (tenant) ID generated for the Microsoft Entra app in the Directory (tenant) ID text field. Enter the client secret value generated for the Microsoft Entra app in the Client Secret Value text field. 6. Select Save Changes from the Action menu. The Microsoft 365 scheduling calendar connects to the scheduling application without requiring a restart.
Page 72 Crestron Toolbox™ software can be used to discover the touch screen IP address. NOTE: Crestron Toolbox software can only be used to discover the touch screen IP address on the network. The touch screen does not support device configuration or any other related functions via Crestron Toolbox.
Page 73 The touch screen web configuration is displayed with the Status tab shown and the Device accordion open by default. For more information on using the web configuration interface, refer to Configuration on page Access the Local Setup Screens To access the local setup screens, place three fingers on the touch screen display and hold for 5 seconds. The Device Settings screen is displayed.
Page 74 A similar prompt is displayed when connecting to the touch screen via the local setup pages or in Crestron Toolbox software if an admin account has not already been created. NOTE: The admin account for the touch screen is not related to an XiO Cloud admin account.
Page 75 2. Select Create User to create the admin account. The web configuration interface refreshes to show the standard login page. 3. Reenter the credentials created in step 1 and select Sign In to access the web configuration interface. Set Up a Network Connection The touch screen can be configured to use a static IP address over an Ethernet or Wi-Fi network connection as described in the following sections.
Page 76 2. Navigate to Settings > System Setup > Network to display network settings for the touch screen. 3. Turn on the Adapter Enabled toggle in the Ethernet subsection. 4. Turn off the DHCP Enabled toggle in the Ethernet subsection. 72 • TSS-470E Product Manual — Doc. 9347E...
Page 77 5. Enter the appropriate network information in the Domain, IP Address, Subnet Mask, and Default Gateway text fields. For more information, refer to Network on page 6. Select Save Changes from the Action menu to restart the touch screen. The touch screen attempts to connect to the static IP address over the wired Ethernet connection after it restarts.
Page 78 2. Navigate to Settings > System Setup > Network to display network settings for the touch screen. 3. Turn on the Adapter Enabled toggle in the Wi-Fi subsection. 4. Turn off the DHCP Enabled toggle in the Wi-Fi subsection. 74 • TSS-470E Product Manual — Doc. 9347E...
Page 79 Auto Update on page To update the touch screen firmware: 1. Download the latest firmware PUF (package update file) from the TSS-470E product page www.crestron.com/Support/Resource-Library. 2. Access the web configuration interface as described in Access the Web Configuration Interface on page 3.
Page 80 5. Select the firmware PUF, and then select Open. The PUF is shown in the dialog box. 6. Select Load to load the PUF to the touch screen. The load progress is shown in the dialog box. The touch screen begins the firmware update automatically once the PUF is loaded. 7.
Page 81 3. Expand the Date/Time subsection to display date and time settings. 4. Select the time zone where the touch screen will be used from the Time Zone drop-down menu. 5. Select Save Changes on the top right of the page. Select a Scheduling Application The touch screen ships with various built-in scheduling applications.
Page 82 2. Navigate to Settings > Applications. 3. Select the desired scheduling provider from the Application Mode drop-down menu. 4. If desired, turn on the Application Auto Update toggle to allow for automatic updates of the selected application. NOTE: Ensure Application Auto Update is turned on before switching to a third-party application.
Page 83 7. When prompted, restart the touch screen. The touch screen restarts with the selected scheduling application running. Connect to a Scheduling Calendar Use the following procedures to connect the Crestron Scheduling app to a supported scheduling calendar. Connect to Microsoft 365 Using Microsoft Graph...
Page 84 NOTE: The Application (client) ID, Directory (tenant) ID, and Client Secret Value values are generated within the Microsoft Entra portal for the Microsoft Entra app. For more information, refer to Configure Microsoft Graph for Crestron Scheduling on page 123. Enter the email address associated with the Microsoft 365 scheduling calendar in the Calendar Email Address text field.
Page 85 Web Configuration The touch screen may be monitored and configured using its web configuration interface. The interface can be accessed via the touch screen IP address as described in Access the Web Configuration Interface on page NOTE: A similar version of the web configuration interface is provided within the XiO Cloud service. Navigate to the desk associated with the touch screen in the XiO Cloud environment tree to view the touch screen status and settings.
Page 86 NOTE: Some device settings may be displayed or hidden depending on the selected application mode. The following controls are also provided on the top right of the web configuration interface: Use the Action drop-down menu to perform various configuration actions. For more information, refer to Action Menu on page Select the profile button...
Page 87 Reboot Select Reboot to restart the touch screen. After Reboot is selected, a dialog box is displayed asking whether the touch screen should be restarted. Select Yes to restart the touch screen or No to cancel the restart. Restore Select Restore to restore the touch screen settings to their default values. After Restore is selected, a dialog box is displayed asking whether the touch screen should be restored.
Page 88 Manage Certificates Select Manage Certificates to manage any certificates that are installed on the touch screen. The Manage Certificates dialog box is displayed. Select the tabs near the top of the page to switch between the different types of CAs (Root, Intermediate, Machine, or Web Server).
Page 89 Add Certificate Select Add [Type] Certificate at the bottom of the Manage Certificates dialog box to add a CA of one of the four available types (Root, Intermediate, Machine, or Web Server). The Add Certificate dialog box is displayed. To add a new certificate: 1.
Page 90 Select App Upgrade to update the currently selected application. The update progress is shown in a pop- up window. NOTE: This selection is not available if the touch screen is running the Crestron Scheduling App. Once the update is complete, select OK to close the pop-up window.
Page 91 The following Device information is displayed: Model: The touch screen model name Current Status: The status of the scheduling calendar Serial Number: The touch screen serial number Firmware Version: The firmware version loaded onto the touch screen Display Status: The status of the touch screen display Select + More details at the bottom of the Device tab to display an expanded section that shows additional touch screen information.
Page 92 Select the Schedule accordion to view the status of the connected scheduling calendar and the current reservation information. NOTE: The Schedule accordion is shown only if Crestron Scheduling is selected for Application Mode. 88 • TSS-470E Product Manual — Doc. 9347E...
Page 93 Select the Settings tab on the top left of the interface to display accordions for configuring settings for the touch screens and Crestron Scheduling app (if selected). NOTE: Settings cannot be updated or saved in the web configuration interface if the local configuration screens are active.
Page 94 System Setup Select System Settings to configure general network and touch screen settings. The following System Settings configuration settings are provided. Device Settings Admin PIN The Device Settings Admin PIN subsection is used to configure a security PIN that must be entered before accessing the Ethernet and Wi-Fi configuration settings or restore option in the local configuration interface.
Page 95 Date/Time The Date/Time subsection is used to configure date and time settings for the touch screen. The following Date/Time settings are provided: Synchronization Time Synchronization: Turn on the toggle to use time synchronization via NTP (Network Time Protocol). NOTE: It is recommended that Time Synchronization is turned on to ensure accurate scheduling calendar data is pushed to the touch screen.
Page 96 If an authentication method is selected, enter the key used to authenticate against the NTP server into the Authentication Key text field. If an authentication method is selected, enter the ID for the key used to authenticate against the NTP server into the Key ID text field. To remove an entry, fill the checkbox to the left of the table entry, and then select Remove.
Page 97 Network The Network subsection is used to configure network settings for the touch screen. Product Manual — Doc. 9347E TSS-470E • 93...
Page 98 The following Network settings are provided: NOTE: The Domain, IP Address, Subnet Mask, and Default Gateway fields are required only if DHCP is turned off for Ethernet or Wi-Fi network connections. Network Configuration Hostname: Enter the touch screen host name. Primary Static DNS: Enter the primary DNS address used to resolve the touch screen domain to an IP address.
Page 99 NOTE: Not all nearby WAPs may be discovered during a scan. If a desired WAP is still not discovered after multiple scans, it must be added manually using the WAP table below this setting. Select Discovered Access Points: Select an access point after completing a scan. Enter text in the search field to search for a specific WAP name.
Page 100 Network Proxy Settings Select Network Proxy Settings to configure network proxy settings for the touch screen. The following Network Proxy Settings settings are provided: Proxy: Turn on the toggle to configure the touch screen for use with a proxy server. HTTP Settings HTTP Proxy: Turn on the toggle to use an HTTP proxy server.
Page 101 Custom URL: Turn on the toggle use a custom update server URL. If turned off, the server URL will default to the standard Crestron update sever. Custom URL Path: If Custom URL Path is turned on, enter the custom URL path for the update server.
Page 102 Schedule Select Schedule to choose the scheduling calendar provider for the Crestron Scheduling app and to configure scheduling integration settings. NOTE: The Schedule accordion is shown only if Crestron Scheduling is selected for Application Mode. The following Schedule settings are provided: Polling Interval: Enter the interval (in minutes) that the scheduling application waits to poll the network for scheduling calendar data if changes are not pushed to the application.
Page 103 LEDs & Custom Colors Select LEDs & Custom Colors to customize the LED colors of the integrated light bar. NOTE: The LEDs & Custom Colors accordion is shown only if Crestron Scheduling is selected for Application Mode. Product Manual — Doc. 9347E TSS-470E • 99...
Page 104 The following LEDs & Custom Colors settings are provided: Enable LEDs: Turn on the toggle to use the light bar with the Crestron Scheduling app. Custom LED Colors: Turn on the toggle to use custom colors for the light bar. Expand Custom Color Values to configure custom colors for the light bar (if Custom LED colors is turned on): Select the color swatch buttons to the right of the LED Color text fields to display color...
Page 105 NOTES: The light bar LEDs do not support all possible hexadecimal color values. If an unsupported color value is entered in the LED Color text field, the closest supported color value will be used instead. The hexadecimal color values shown in the image above are the default values for the touch screen.
Page 106 The following Applications settings are provided: Application Mode: Use the drop-down menu to select a scheduling application from the available selections. Once a new application is selected, select Save Changes from the Actions menu. A pop-up message is displayed stating that the touch screen must be restarted for the new application to take effect.
Page 107 The following additional settings are provided if Crestron Scheduling is selected for Application Mode: Crestron Scheduling Scheduling Mode: Use the drop-down menu to switch between Desk Mode and Room Mode. For more information on operating these modes, refer to Operation on page 144.
Page 108 Select Work Hours to configure power mode settings for the touch screen, which are controlled by a day and time range. NOTE: The Work Hours accordion is shown only if Crestron Scheduling is selected for Application Mode. The following Work Hours settings are provided: 104 •...
Page 109 Power Mode: Use the drop-down menu to set the power mode settings for the touch screen display: Always On: The touch screen display is always turned on and will not enter standby timeout mode regardless of scheduled work hours. Work Hours Based: The touch screen display is turned on only during scheduled work hours and be placed in standby timeout mode during nonworking hours.
Page 110 Use the following Security settings to add, delete, and edit touch screen users and groups. Current User Select the Current User tab to view and edit information for the current touch screen user. The following settings are displayed for the current user: Name: The chosen username Access Level: The access level granted to the user (Administrator, Programmer, Operator, User, or Connect)
Page 111 Touch screen users are listed in table format. The following information is displayed for each touch screen user: Username: The chosen username Groups: Lists any groups that contain the user If the touch screen users span multiple pages, use the navigation arrows on the bottom of the page to move forward or backward through the pages, or select a page number to navigate to that page.
Page 112 The following Update User settings may be viewed or configured: Name: The chosen username. Password: Enter a new password for the selected user. Confirm Password: Reenter the password provided in the Password field. Groups: Add the user to one or more groups. For more information, refer to Groups on page 109.
Page 113 Groups Select the Groups tab to view and edit settings for touch screen groups. Touch screen groups are used to group users by access level and Active Directory authentication settings. Enter text in to the Search field to find and display groups that match the search term(s). Touch screen groups are listed in table format.
Page 114 The following settings are displayed for the current group: Name: The chosen group name Access Level: The access level of the group and its users Select OK to close the dialog box. Delete Group Select the trashcan icon in the Action column to delete the group. A dialog box is displayed asking whether the group should be deleted.
Page 115 802.1x Configuration Select the 802.1x Configuration tab on the top left of the interface to display selections for configuring IEEE 802.1X network authentication for touch screen security. Use the following 802.1x Configuration settings to configure IEEE 802.1X network authentication: Expand the 802.1x Configuration accordion to configure the following settings: IEEE 802.1x Authentication: Turn on the toggle to use 802.1X authentication for the touch screen.
Page 116 Domain: If EAP MSCHAP V2- password is selected for Authentication Method, enter a domain name that is required for authentication. Username: If EAP MSCHAP V2- password is selected for Authentication Method, enter a username that is required for authentication. Password: If EAP MSCHAP V2- password is selected for Authentication Method, enter a password that is required for authentication.
Page 117 Local Configuration Certain touch screen settings may be monitored and configured using its local configuration interface. The interface can be accessed as described in Access the Local Setup Screens on page The Device Settings screen is displayed. The Device Settings screen provides the following menu selections: Tap Info to display information about the touch screen and its network settings.
Page 118 Enter an Admin PIN If a device settings admin PIN has been configured for the touch screen, the Restore, Wi-Fi Setup, and Ethernet Setup selections will display a lock icon. If one of these selections are made, a Login screen is displayed. Use the numeric keypad to enter the six-digit admin PIN that has been created for the touch screen.
Page 119 Tap LOGIN to log into the touch screen using the six-digit PIN. This selection is only available after entering all six digits of the PIN. If the login is successful, the lock icons are cleared from the Device Settings screen and the selections can be accessed.
Page 120 Wi-Fi Setup Tap Wi-Fi Setup on the Device Settings screen to display the Wi-Fi Setup screen. Use the Wi-Fi Setup screen to view the Wi-Fi network SSID, IP and MAC addresses, subnet mask address, default router address, primary and secondary DNS addresses, and various details about the Wi-Fi connection.
Page 121 Configure a Wi-Fi Access Point On the Wi-Fi Setup screen, tap Select SSID. The Select SSID screen is displayed. Use the Select SSID screen to connect the touch screen to an existing WAP that is in range or to configure a new WAP. Any WAPs that are in range and discoverable are displayed within this screen upon successful discovery.
Page 122 To set up a Wi-Fi network connection: 1. Select the desired WAP from the Select SSID screen. If the desired WAP is not shown, tap +Add SSID. The Confirmation Info screen is displayed. NOTE: The SSID and Security fields are populated automatically when a discovered WAP is selected.
Page 123 5. Tap the appropriate encryption type used by the WAP to populate the setting in the Confirmation Info screen. 6. Tap the Password text field to display an on-screen keyboard. 7. Enter the password used to connect to the WAP. 8. Tap OK. The touch screen attempts to connect to the WAP using the provided credentials.
Page 124 Edit the Active Wi-Fi Access Point Tap the SSID name on the Wi-Fi Setup screen to display the Confirmation Info screen for the active WAP. Tap the SSID, Security, and Password fields to edit their respective settings. After any changes have been made, select OK to apply the settings. Select Cancel to cancel the changes. Ethernet Setup Tap Ethernet Setup on the Device Settings screen to display the Ethernet Setup screen.
Page 125 Use the Ethernet Setup screen to view the Ethernet IP and MAC addresses, subnet mask address, default router address, and primary and secondary DNS addresses. A status bar is provided to indicate the status of the Ethernet connection (Connected or Not Connected). Turn on the LAN Enabled toggle to turn on the Ethernet adapter.
Page 126 The touch screen runs only one app, which is selected at setup. Only the apps approved and delivered by Crestron may run on the touch screen. NOTE: Additional subscriptions and/or licenses may be required. Refer to each provider’s website for details about the capabilities and requirements of its scheduling application and services.
Page 127 Configure Microsoft Graph for Crestron Scheduling This topic describes how to configure Microsoft Graph support for the Crestron Scheduling app when using the Microsoft 365® scheduling calendar. Microsoft Graph is provided by the Microsoft Entra® service to allow access to Microsoft Cloud service resources.
Page 128 Create the Crestron Scheduling App 1. Sign into the Microsoft Entra portal with a user ID with sufficient permissions to create an app. 2. Select Microsoft Entra ID from the left navigation menu. 124 • TSS-470E Product Manual — Doc. 9347E...
Page 129 3. Select App registrations from the Microsoft Entra widget menu. Product Manual — Doc. 9347E TSS-470E • 125...
Page 130 4. Select + New registration. 126 • TSS-470E Product Manual — Doc. 9347E...
Page 131 Supported account types: Select the supported account type. Only the Accounts in this organizational directory only option is supported by the Crestron Scheduling app at this time. NOTE: The Redirect URI (optional) settings are not configured for this application.
Page 132 Create a Client Secret Once the app is registered, a client secret must be created to connect the Crestron Scheduling App to the Microsoft Entra app. 1. Select App registrations from the Microsoft Entra widget menu. 2. Select the application created for the Crestron Scheduling App. An application dialog box is displayed.
Page 133 6. Select Add. The new client secret is added to the Certificates & secrets page for the Microsoft Entra app. 7. Copy the client secret Value to the clipboard or a location where it can be accessed later when configuring the Crestron Scheduling App as described in Connect the Scheduling App to Microsoft Graph on page 137.
Page 134 This permission can be removed since it will be added later at the application level. 1. Select App registrations from the Microsoft Entra widget menu. 2. Select the application created for the Crestron Scheduling App. An application dialog box is displayed.
Page 135 3. Select API permissions from the navigation menu. The API permissions page for the Microsoft Entra app is displayed. Product Manual — Doc. 9347E TSS-470E • 131...
Page 136 4. Select + Add a permission. The Request API permissions dialog box is displayed. 5. Select Microsoft Graph. Permissions for the Microsoft Graph API are displayed. 6. Select Application permissions for the required permission type. NOTE: Delegated permissions require that the app acts on the behalf of a logged-in user. Since the app has its own key, permissions are granted to the app directly.
Page 137 7. Fill the appropriate check boxes to select the following permissions: Within the Calendars section, select Calendars.ReadWrite. Within the MailboxSettings section, select MailboxSettings.Read. Product Manual — Doc. 9347E TSS-470E • 133...
Page 138 Within the Users section, select User.ReadAll. 8. Select Add permissions. The three permissions are added under the Configured permissions section of the API permissions page for the Microsoft Entra app. 9. Select Grant admin consent for [Microsoft Entra Account Name] for the three added permissions, where [Microsoft Entra Account Name] is the name of the active Microsoft Entra account, then select Yes when prompted within the dialog box that is displayed.
Page 139 Use the following procedure to obtain the application and directory IDs that are required to connect the Crestron Scheduling app to the Microsoft Entra app. 1. Select App registrations from the Microsoft Entra widget menu. 2. Select the application created for the Crestron Scheduling app. An application dialog box is displayed. Product Manual — Doc. 9347E...
Page 140 3. Select Overview from the navigation menu. Information about the Microsoft Entra app is provided. 4. Copy the following fields from the Overview pane to an accessible location. Use the Copy to Clipboard button that appears when hovering over each field to ensure accuracy. Application (client) ID: The unique identification string for the Microsoft Entra app.
Page 141 Connect the Scheduling App to Microsoft Graph Once an app has been registered in Microsoft Entra, the Crestron Scheduling app can be connected to Microsoft Graph from the touch screen web configuration interface. To connect the Crestron Scheduling App to Microsoft Graph: 1.
Page 142 1. Press the RESET button on the rear of the touch screen. The touch screen will begin to reset. 2. Once the Crestron logo is shown on the touch screen display, the reset process has completed. Press the RESET button again.
Page 143 Configure a WPA2 Enterprise Wireless Access Point Connection The TSS-470E supports Wi-Fi® network connections over a wireless access point (WAP) with WPA2 Enterprise encryption. Additional configuration steps are required to use the touch screen with the WPA2 Enterprise WAP, including loading 802.1X IEEE certificates to the touch screen. To configure the touch screen to connect to a WPA2 Enterprise WAP: 1.
Page 144 b. Load the 802.1X IEEE root certificate for the WPA2 Enterprise WAP to the touch screen (required if using the PEAP, TTLS, and TLS Extensible Authentication Protocol (EAP) methods for authentication): i. Select the Root tab (if is not already selected). ii. Select Add Root Certificate, and then add the root certificate as described in Certificate on page c.
Page 145 3. Navigate to Settings > System Setup > Network to display network settings for the touch screen. Product Manual — Doc. 9347E TSS-470E • 141...
Page 146 4. In the Wi-Fi Access Points subsection, scan for and then select the WPA2 Enterprise WAP from the Select Discovered Access Points results to display the Connect to Access Point dialog box. The WAP can also be added manually in the table below this setting. For more information, refer to Network on page 5.
Page 147 WAP must be deleted first. As a workaround (or during initial setup), use the Device Discovery Tool in Crestron Toolbox™ software to discover the touch screen, access the touch screen web configuration interface over that IP address, and then perform the procedure above. For more...
Page 148 Supported touch controls vary by application or program. The following sections describe controls that are available when using the native Crestron Scheduling app in desk mode and room mode. For more information on setting the Crestron Scheduling app modes, refer to Applications on page 101.
Page 149 Light Theme Dark Theme NOTE: The information displayed on the user interface may vary depending upon how the scheduling application settings have been configured. The user interface indicates whether the desk is available, scheduled for an upcoming reservation, or reserved. The current desk status may be determined by the color of the interface on the display: If the desk is not reserved, the interface displays a green available screen and shows the start time of the next scheduled reservation (if available).
Page 150 If the desk is scheduled for a reservation within the next hour, the interface displays an amber upcoming reservation screen and shows the start time of the next scheduled reservation and options for checking in (if configured). If the desk is reserved, the interface displays a red reserved screen and shows the end time of the current reservation.
Page 151 Available Screen If the desk is available, the available screen indicates that the desk is available with a green background. The available screen shows the start time of the next scheduled reservation (if available) or shows a message indicating that the desk is available for the entire day. The following information and controls are provided: The desk name and the current date and time.
Page 152 Tap the QR code twice to push the latest data from the scheduling calendar to the touch screen immediately. Otherwise, the latest scheduling calendar data will be pushed to the touch screen later based on a configured polling interval. If the desk is available and can be reserved (as indicated by the green available screen), an ad hoc reservation may be created from the touch screen.
Page 153 Upcoming Reservation Screen If the desk is available but a reservation is scheduled to occur within the next hour, an amber upcoming reservation screen is shown name and start (or end) time of the upcoming reservation. An ad hoc reservation may not be created from the touch screen at this time. The following information and controls are provided: The desk name and the current date and time.
Page 154 Upcoming Reservation Screen (with Check-in Button) If the check in functionality has been configured, a user may check into their upcoming reservation from the touch screen early. A check in button is provided on the touch screen UI during a specified period before the reservation begins.
Page 155 Upcoming Reservation Screen (with Decline for No Show) If the check in functionality has been configured with the decline for no show option, a user must check into their reservation during a specified period to keep the reservation. A check in button is provided on the touch screen UI during this period.
Page 156 Reserved Screen If the desk is reserved, the reserved screen indicates that the desk is reserved with a red background. The reserved screen shows the end time of the current reservation. The following information and controls are provided: The desk name and the current date and time. The organizer or meeting name (if it is not set to private in the scheduling calendar).
Page 157 Schedule Screen Tap the calendar icon within the Crestron Desk Scheduling user interface to display a Schedule screen for viewing the desk schedule for the current day. If a reservation is in progress, the name and duration of the reservation is highlighted in blue. Upcoming and previous reservations can be viewed by selecting the forward and backward arrow buttons to move through the schedule for the day.
Page 158 Crestron Room Scheduling User Interface If Room Mode is selected for the Crestron Scheduling app, the Crestron Room Scheduling user interface is displayed. The Crestron Room Scheduling user interface allows a user to reserve and obtain schedule information for the current room.
Page 159 Light Theme Dark Theme NOTE: The information displayed on the user interface may vary depending upon how the scheduling application settings have been configured. The user interface indicates whether the room is available, scheduled for an upcoming reservation, or reserved. The current room status is shown on the user interface: If the room is not reserved, the user interface shows the start time of the next scheduled reservation (if available) and provides a Book Now button for creating a new local reservation.
Page 160 If the room is scheduled for a reservation within the next five minutes, the interface shows the start time of the next scheduled reservation and options for checking in (if configured). A local reservation cannot be created during this period. If the room is reserved, the interface shows the end time of the current reservation and provides controls for extending the reservation.
Page 161 Available Screen If the room is available, the available screen shows the start time of the next scheduled reservation (if available) or shows a message indicating that the room is available for the entire day. The following information and controls are provided: The room name and the current date and time.
Page 162 A QR code icon that can be selected to display a QR code that opens the Microsoft Outlook® sign in page, allowing users to create a new reservation with the scheduling calendar resource. The QR code can also be customized to open a custom URL as described in Applications on page 101.
Page 163 If it is past 6:00 PM, reservations can still be booked in 30-minute increments using the same rules described above. After 12:00 AM, the next day's scheduling calendar is used to determine room availability. Upcoming Reservation Screen If the desk is available but a reservation is scheduled to occur within the next five minutes, an upcoming reservation screen is shown with the start time of the upcoming reservation.
Page 164 Indicates that the room will be reserved and shows the start time of the upcoming reservation. A scheduling timeline located on the bottom of the UI that displays the room availability for the current day: The timeline is divided into time slots for each hour within a fixed period (6:00 AM to 6:00 PM).
Page 165 Once the user checks into their reservation by tapping the check in button, the room enters the reserved state immediately. NOTE: If the user does not tap the check in button, the touch screen light bar remains amber (if a custom color was not used for this state) for the duration of the reservation. Reserved Screen If the room is reserved, the reserved screen shows the end time of the current reservation and provides controls for extending the reservation.
Page 166 A QR code icon that can be selected to display a QR code that opens the Microsoft Outlook® sign in page, allowing users to create a new reservation with the scheduling calendar resource. The QR code can also be customized to open a custom URL as described in Applications on page 101.
Page 167 If there is no available period before the next scheduled reservation begins (or before the end of the scheduling timeline), controls to extend the reservation are not provided. Instead, a control to end the reservation early is provided. To end the reservation early, tap End Early. Once the reservation is ended, the room status changes back to available, the reservation is modified in the scheduling calendar, and new reservations can be scheduled.
Page 168 Scheduling Calendar Behavior (Desk Mode) The Crestron Desk Scheduling user interface receives its calendar data from a connected Microsoft 365 scheduling calendar resource. Performing the following actions within the user interface will trigger the...
Page 169 12:00 AM start time depending on the specified decline for no show period. Since the desk would not typically be occupied until later in the morning, the Crestron Desk Scheduling user interface specifies the decline for no show period based on other factors.
Page 170 Refer to the following example scenarios: If an all day reservation is scheduled for a future day in the scheduling calendar, the Crestron Desk Scheduling user interface uses the scheduled On Time for that day's work hours to determine the decline for no show period.
Page 171 Resources The following resources are provided for the TSS-470E. NOTE: You may need to provide your Crestron.com web account credentials when prompted to access some of the following resources. Crestron Support and Training Crestron True Blue Support Crestron Resource Library Crestron Online Help (OLH) Crestron Training Institute (CTI) Portal...
Page 172 Crestron Electronics, Inc. Product Manual — Doc. 9347E 15 Volvo Drive, Rockleigh, NJ 07647 06/20/24 Tel: 888.CRESTRON Specifications subject to Fax: 201.767.7656 change without notice. www.crestron.com...

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