Google Nest Learning Thermostat 4th Gen Installation And Configuration Manual page 7

General Information - Key Features and Functionality
HVAC System Health Monitor
What is HVAC System Health Monitor?
HVAC System Health Monitor is a feature of Nest thermostats that can help homeowners identify potential issues
with eligible heating, ventilation, and air conditioning (HVAC) systems. If a potential issue is detected, Google Nest
will send the homeowner an alert via email and/or a Google Home app notification.
How HVAC System Health Monitor Works
Sometimes, HVAC systems show warning signs that they are having issues. For example, if it takes longer than
usual to cool a home, there might be a problem with the cooling system (AC). Google Nest may send the
homeowner an email alert or a Google Home app notification when if a warning sign is detected.
The alert email or notification will tell the homeowner what their Nest thermostat noticed and which system
(heating or cooling) may be affected. If a Pro ID was entered during the setup of a Nest thermostat, the
homeowner will also be shown contact information for the contractor company who installed it.
Important: HVAC System Health Monitor is not meant to replace the diagnosis of a qualified HVAC professional.
We make no endorsement, representation, or warranty about the health of the HVAC system. There may still be
other issues with the HVAC system that may not trigger an alert to the homeowner.
How do you enable HVAC System Health Monitor?
HVAC System Health Monitor will only include the contractor's contact information if they are a registered Nest
Pro. A person with legal signing authority for the contractor company can register for a Pro ID at g.co/nestpro.
During enrollment, the legal signing authority must opt in to have the company's info surface to the
customer. Post enrollment, the administrator of the Nest Pro account can also opt in by adjusting the Settings
under "System Health Monitor Repair Requests."
HVAC System Health Monitor alerts will surface the information of a contractor company if they are enrolled
in HVAC System Health Monitor and a Pro ID is entered on the thermostat.
If a Google account is used, the homeowner will always get urgent alert notifications, but they can opt out
of urgent email alerts, early warning emails, or Google Home app notifications by turning them off within
the app.
If a homeowner uses a non-migrated Nest Account, they can only get urgent or early warning emails.
The homeowner can turn off early warning emails by opting out in the footer of those emails.
However, homeowners cannot opt out of HVAC urgent alerts since they raise serious system issues that
they need to be aware of.
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