Google Nest Learning Thermostat 4th Gen Installation And Configuration Manual page 6

Nest Pro
Warranty Details
Nest Pro Warranty Eligibility
When a Nest thermostat is purchased from and installed by a registered Nest Pro, it includes an extended pro
warranty. The pro-exclusive warranty adds 3 years of additional coverage, totaling 5 years of warranty coverage.
Entering the Pro ID during the installation will activate the customer's extended warranty when the following
criteria has been met:
The thermostat was sold and installed by a registered Nest Pro.
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The Nest Pro ID was inputted during the setup installation.
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The thermostat is connected to Wi-Fi and added to the customer's Google Home or Nest account.
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Nest Pro Warranty Process
The customer has the option to submit a warranty claim directly with Google online using the
This will require shipping the unit to Google and may leave the customer without a thermostat without a
temporary solution. The warranty process may be different depending on the issue reported.
A Nest Pro can also replace Nest thermostats according to the warranty process specific to the wholesaler where
they purchased the device. This allows the Nest Pro to replace the thermostat, return the affected device to their
wholesaler, and receive credit.
Please reach out to your place of purchase for their specific warranty process.
Installation Overview
Warranty Checker.
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