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Neptune MRX920 Getting Started Manual

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MRX920™ Getting Started Guide

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  • Page 1 MRX920™ Getting Started Guide...
  • Page 2 MRX920™ Getting Started Guide 1600 Alabama Highway 229, Tallassee, AL 36078 Tel: (334 283-6555• Fax: (334) 283-7299 neptunetg.com © Copyright 2023, Neptune Technology Group Inc.
  • Page 3 Trademarks Used In This Manual ARB and R900 are a registered trademarks of Neptune Technology Group Inc. MRX920 and N_SIGHT are trademarks of Neptune Technology Group Inc. Other brands or product names are the trademarks or registered trademarks of their respective holders.
  • Page 4 Approved External Antenna List Manufacturer: Laird (P/N B8965C) Type: Omni-Directional Peak Gain: 5.1dBi Impedance: 50 ohms Freq: 896-970 MHz Professional Installation In accordance with section 15.203 of the FCC rules and regulations, the MRX920 must be professionally installed by trained installers.
  • Page 5 Industry Canada (IC) Notice IC: 4171B-MRXV4E (902-928 MHz ISM Band) Contains: 3147A-BL653U (Bluetooth 2.4-2.48 GHz ISM Band) This radio transmitter (4171B-MRXV4E) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated.
  • Page 6 RF Exposure Cet équipement est conforme aux limites d'exposition aux radiations dans un environnement non contrôlé. Cet équipement doit être installé et utilisé à distance minimum de 20 cm entre le radiateur et votre corps. Cet émetteur ne doit pas être co- localisées ou opérant en conjonction avec tout autre antenne ou transmetteur.
  • Page 7 About This Guide The MRX920™ Getting Started Guide describes the system and its features. This guide also provides procedures on how to set up the R900 mobile data collector and use the Neptune 360 Mobile application. This guide contains the following chapters: Table 1.1 Chapter Overviews...
  • Page 8 Neptune offers various methods to receive high-quality, responsive Customer Support. However, before contacting Neptune, it is important to know the version of Neptune 360 Mobile being used. This information is useful to the Customer Support Specialist who addresses the call.
  • Page 9 Operators use the Neptune 360 host software to make route assignments for meter readers. The routes to be read are obtained from the utility billing system and imported into the Neptune 360 host software. Routes are then uploaded to the Neptune 360 Mobile application. Each meter reader drives through...
  • Page 10 Neptune 360 host software. The host software transfers the data to the billing system to generate customer bills. System Overview Figure 1.2 Mobile Data Collector Reading Operations Chapter 2: Specifications This chapter provides product specifications, including dimensions, weight, and environmental conditions for the mobile data collector.
  • Page 11 Supported Devices and Operating Systems Neptune 360 Mobile supports Android and Apple operating systems for both smartphones and tablets. Neptune has tested the mobile app on the following operating systems and performs additional testing as new versions of these operating systems are made available.
  • Page 12 Mobile Data Collector Overview Neptune's mobile data collector is a portable collection device for automatic meter reading that is used in conjunction with a utility supplied smart phone or tablet and the Neptune 360 Mobile application.
  • Page 13 Figure 3.1 Mobile Data Collector Before using the mobile data collector, be sure that the SD card is securely inserted into the SD card slot. If not, the unit will not work. Sometimes in shipment, the SD card can become loose or partially ejected. WARNING: Attempting to repair or modify the mobile data collector on your own can result in personal injury or damage to the unit and voids the warranty.
  • Page 14 3. Tap of the country you want as your default and then tap OK. 4. In the Email Address field, type the email address you use for the Neptune 360 host software. 5. In the Password field, type the password you use for the Neptune 360 host software.
  • Page 15 Step 7 is displayed. Figure 3.3 Select Site ID Screen 7. Type the five-digit Site ID for your utility. The app displays the Neptune 360 Mobile landing page and you can select the function you want. Figure 3.4 Selecting a Function...
  • Page 16 Setting Up the Mobile Data Collector To set up the mobile data collector, please refer to the following sections of this guide: • Installing the Mobile in the Vehicle • Plugging in the Power Cable • Installing the Antenna...
  • Page 17 Installing the Mobile Data Collector in the Vehicle With the mobile data collector, you have flexibility as to where to place the unit, for example, under the seat, in the back seat, etc. The preferred way of using the unit is to place it in the passenger seat and fasten the seat belt through the straps on the carrying case (Part No.
  • Page 18 Figure 3.6 Vehicle Power Supply Power Cable 6. Plug the other end of the power able into the vehicle power supply receptable as illustrated in Figure 3.7. Figure 3.7 Power Supply Cable Inserted in Vehicle Installing the Antenna The proper installation of the antenna cable is critical for the optimal performance of the mobile data collector.
  • Page 19 1. Connect the RF antenna to the mobile data collector, circle in Figure 3.9, and hand-tighten the connector by turning it clockwise until it is secured. Figure 3.9 Mobile Data Collector RF Antenna Connector 2. Place the magnetic base of the antenna in the center of the roof approximately one foot (30 cm) behind the leading edge of the roof.
  • Page 20 Before establishing a connection, make sure both the mobile data collector and Neptune 360 Mobile have been set up (Refer to Setting Up the Mobile Data Collector and Setting Up Neptune 360 Mobile).
  • Page 21 Location permission for the app is enabled. This permission handles Bluetooth functionality and is here in your Android settings: Settings > Apps > Application Manager > Neptune 360 Mobile. 2. In Neptune 360 Mobile, tap the menu icon in the top left corner of the screen to display the menu options.
  • Page 22 It includes both a hardware section and a software section. It also includes recommendations on how to verify that the MRX920 is performing up to specification. Included are tables of possible symptoms, areas of focus, and actions that can be taken to try to resolve problems that can arise with either your MRX920 software.
  • Page 23 Table 4.1 Hardware Troubleshooting Table (Continued) Problem Probable Cause Things to Check As long as the RF LED is flashing or solid green, the MRX920 is receiving Unit is not connected correctly. readings. Red indicates the MRX920 is not receiving readings. Not getting readings.
  • Page 24 4.2 Software Issues Use the following Table 4.2 to help identify possible solutions for hardware problems that can occur with the MRX920. Table 4.2 MX900 Software Troubleshooting Table Problem Probable Cause Things to Check Make sure the file you are importing is Incorrect file type.
  • Page 25 Glossary Bluetooth –A facility allowing computers, smart phones, or other devices to connect to the Internet or communicate with one another wirelessly within a particular area. Central processing unit – Often abbreviated and CPU, it is the brain of the computer. Sometimes referred to as the processor or central processor, the CPU is where most calculations take place.
  • Page 26 Transceiver – Device that transmits and receives communications, in particular a combined radio transmitter and receiver. Upload – The process of sending readings and route data to and from the Neptune 360 head end system and Neptune 360 Mobile. USB – Universal Serial Bus that defines the cables, connectors, and communications protocol used for...