Page 1 MRX920™ User’s Manual...
Page 3 ™ MRX920 User’s Manual...
Page 4 This manual is an unpublished work and contains the trade secrets and confidential information of Neptune Technology Group Inc., which are not to be divulged to third parties and may not be reproduced or transmitted in whole or part, in any form or by any means, electronic or mechanical for any purpose, without the express written permission of Neptune Technology Group Inc.
Page 5: Table Of Contents
Dimensions and Weight of the MRX920 ........
Page 6 Installing the MRX920 in the Vehicle ........
Page 7 Becoming Familiar with the MRX920 ........
Page 8 Using the GPS Modes ..........4-56 MRX920 User’s Manual...
Page 9 Troubleshooting the MRX920 ........
Page 10 Contents Notes: viii MRX920 User’s Manual...
Page 11 3.13 Neptune MRX920 Properties General Tab ....... . . 3-12 3.14...
Page 12 3.33 MRX920 Placed in Vehicle ..........3-30 3.34...
Page 13 4.16 Assign Routes to MRX920 ..........4-19 4.17...
Page 14 ............4-61 MRX920 User’s Manual...
Page 15 Physical Specifications ......... 2-1 Dimensions and Weight of the MRX920 ......2-2 Hardware Requirements .
Page 16 Tables Notes: MRX920 User’s Manual...
Page 17: Chapter 1 Introduction
• Maximized meter reading success rates • Improved meter reading accuracy • Access for meters that are “hard-to-read” or “dangerous-to-read” • Increased safety and minimized liability exposure The MRX920 is only to be used for in-vehicle purposes. MRX920 User’s Manual...
Page 18: System Operations
When complete, the meter readings can be uploaded to the N_SIGHT host software. The host software transfers the customer information to the billing computer to generate customer bills. See Figure 1.2. Figure 1.2 MRX920 Meter Reading Operations MRX920 User’s Manual...
Page 19: About This Manual
About This Manual The MRX920™ User’s Manual describes the system and its features. This manual also provides procedures on how to set up the MRX920, use its MX900 software, exit, and close the unit. This manual contains the following chapters:...
Page 20: Product Support Within North America
Customer Support. However, before contacting Neptune, it is important that you know the version number of the host software that your MRX920 uses. This information is useful to the Customer Support Specialist who addresses the call. The version number of MX900 software is located on the title bar at the top of your window.
Page 21: Fax
• A description of any actions taken to correct the issue. To contact Neptune Customer Support by fax, send a description of your problem to (334) 283-7497. Please include on the fax cover sheet the best time of day for a Customer Support Specialist to contact you.
Page 22 Introduction Notes: MRX920 User’s Manual...
Page 23: Specifications
Chapter 2 Specifications This chapter provides product specifications, including dimensions, weight, and environmental conditions for the MRX920. Physical Conditions The following table lists the specifications and weight for the MX920 data collection device. Table 2.1 Physical Specifications Operating Temperature +32º to +122ºF (0º to +50ºC) Storage Temperature -40º...
Page 24: Dimensions And Weight Of The Mrx920
Specifications Dimensions and Weight of the MRX920 The MRX920 is light in weight and compact in size. Refer to Table 2.2 and Figure 2.1 for the dimensions and weight of this unit. Table 2.2 Dimensions and Weight of the MRX920 Dimensions Refer to Figure 2.1, measurement in inches.
Page 25: Hardware Requirements
Table 2.3 Hardware Requirements The MRX920 is a mobile data collector designed to be used in a vehicle designated for meter reading. It has been constructed to be used occasionally on a bumpy terrain found in rural meter reading routes. This needs to be considered when choosing a laptop to use with the MRX920.
Page 26 Specifications GPS receiver (mapping package is optional) Physical Weight: 5 lbs Specification MRX920 User’s Manual...
Page 27: Getting Started
MRX920/MX900 Overview The MRX920 is a portable, mobile data collection device. It is used in conjunction with internal software, a laptop computer, and the MX900 software to conduct automatic meter reading. The data collected is then communicated to the utility’s billing system.
Page 28: Mrx920 Features
Getting Started MRX920 Features The MRX920 consists of a data collection receiver/processing unit and the user’s laptop computer for use in meter reading. See Figure 3.1. The unit features meter reading software designed for simplified route collection. RF connection USB connection...
Page 29: Wifi/Usb Support
The laptop needs a car charger or power inverter in order to be charged in the vehicle while reading. Neptune is not responsible for issues with any laptops not provided by Neptune and does not warranty, support, or repair laptops not provided by Neptune.
Page 30: Software Installation
To install the MX900 software, complete the following steps. Close all programs before installing the MX900 software. Insert the MX900 installation media into the laptop computer designated for use with the MRX920. The InstallShield Wizard Preparing to Install window appears. Figure 3.2 InstallShield Wizard Preparing to Install Window Wait to continue.
Page 31: Installshield Wizard Mx900 Window
Getting Started The InstallShield Wizard MX900 window appears. Figure 3.3 InstallShield Wizard MX900 Window Click Next to continue. The InstallShield Wizard Welcome window appears. Figure 3.4 InstallShield Wizard Welcome Window Click Next to continue. MRX920 User’s Manual...
Page 32: If The Cd Does Not Start Automatically
The InstallShield Wizard Welcome window appears. See Figure 3.4 on page 3-5. Click Next to continue. Accepting the License Agreement The Neptune Software License Agreement appears in the installation dialog. Figure 3.5 Neptune Software License Agreement Read the license agreement that appears in the dialog.
Page 33: Preparing To Install The Software
Figure 3.6 Ready to Install Program Window Click Install to continue. For Windows 7 Users If you are a Windows 7 user, a dialog similar to the following appears. Figure 3.7 User Account Control Dialog Click Yes to continue. MRX920 User’s Manual...
Page 34: Installing Mrx900
After accepting the License Agreement, the following window appears. Figure 3.8 Installing MRX900 Window Please wait to continue. The installation can take a few minutes. The green progress bar indicates how much time the installation is taking. MRX920 User’s Manual...
Page 35: Completing The Installation
When the installation is complete, the following window appears. Figure 3.9 InstallShield Wizard Completed Window Click Finish to close the InstallShield Wizard. Initializing the Database After installing MX900, when you start MX900, the following window appears. Figure 3.10 Initializing the Database message MRX920 User’s Manual...
Page 36: Installing The Usb Driver
The following steps are for Windows 7 users only. To install the USB drive, complete the following steps. Be sure your MRX920 is powered from your automobile's cigarette lighter plug. Connect the MRX920 to your laptop using an USB cable.
Page 37: Neptune Mrx920 Properties
Getting Started The following dialog appears. Figure 3.12 Neptune MRX920 Properties Select the Hardware tab. The following dialog appears. MRX920 User’s Manual 3-11...
Page 38: Neptune Mrx920 Properties General Tab
Getting Started Figure 3.13 Neptune MRX920 Properties General Tab Click The following dialog appears. 3-12 MRX920 User’s Manual...
Page 39: Updating The Driver
Getting Started Updating the Driver Complete the following steps. Figure 3.14 Update Driver Dialog Click The following dialog appears. Figure 3.15 Update Driver Software MRX920 User’s Manual 3-13...
Page 40 Select Browse my computer for driver software. Figure 3.16 Browse for Driver Click Browse to locate the mrxusbdriver folder on the installation The following dialog appears. Figure 3.17 Windows Security Dialog Select Install this driver software anyway. 3-14 MRX920 User’s Manual...
Page 41: Setting Up The Mrx920
Close all dialogs and go back to Devices and Printers. The driver installation is complete. Setting Up the MRX920 To set up the MRX920, please refer to Chapter 3 of this manual for the following instructions. • “Plugging in the Power Cable,” on page 3-32.
Page 42: Setting Up The Connection
USB Connection • WiFi Connection Initial WiFi Connection In order to connect your MRX920 wirelessly to your PC, use the Windows Wireless Connection Manager. This section can look differently depending on the Operating System that is managing the network connection.
Page 43 Getting Started When you turn on MRX920, be sure that it is within 10 to15 feet of the laptop. Click on the MX900 main window. Click Select WiFi. MX900 automatically begins scanning for the MAC address. See Figure 3.20. Figure 3.20 Scanning for MAC Address.
Page 44: Initial Usb Connection
To establish a USB connection for the first time, complete the following steps. Turn on the MRX920. Using a USB cable, attach the MRX920 to the laptop that is running the MX900 software. If a USB driver has not yet been installed, install the USB driver supplied on the installation CD.
Page 45: Verify Connection Setting
USB connection. Verify Connection Setting To verify the connection method, complete the following steps. Click on the MX900 main window Click The Settings window appears as illustrated in Figure 3.24. Figure 3.24 Settings Verified MRX920 User’s Manual 3-19...
Page 46: Mobility Settings
WiFi connection. No thumb drive is required. If selecting the Host Based option, use the Mobile Sync option to load and unload the routes to the host database using a WiFi connection. N_SIGHT 5.0 is required with the Mobile Sync option enabled. 3-20 MRX920 User’s Manual...
Page 47: Disk-Based Settings
Getting Started Disk-Based Settings On the Mobility Settings window, select Disk Based. See Figure 3.25. Figure 3.25 Disk-Based Settings Host Based Settings To use host-based settings, N_SIGHT 5.0 is required with the Mobile Sync option enabled. MRX920 User’s Manual 3-21...
Page 48: Host-Based Settings
Getting Started In the host-based settings, the handheld type (maintained in N_SIGHT Table Maintenance) uses the crew ID for the MRX920 device. The MX900 software uses the IP address or computer name to communicate and synchronize. See Figure 3.26. Figure 3.26 Host-Based Settings 3-22 MRX920 User’s Manual...
Page 49: Unload Non Exported Only (Manual)
See Figure 3.27. Figure 3.27 Unload Non Exported Only (Manual) Option Real Time MX900 uses the Real Time setting to determine in minutes how often to load or unload data to and from N_SIGHT. See Figure 3.27. MRX920 User’s Manual 3-23...
Page 50: Accessing The Customer Number And Option Key
To utilize the Mobility Settings option, you need to set up the option key located on the About N_SIGHT dialog. See Figure 3.28 on page 3-25. N_SIGHT v5.0 must be installed and running to utilize Mobility Settings. 3-24 MRX920 User’s Manual...
Page 51: Setting Up The Handheld Id
To set up the Handheld ID in N_SIGHT, complete the following steps. On the N_SIGHT main window, click Utilities. Click the Table Maintenance tab. The Select Table to Maintain view appears. From the Drop-down selection list, click Handheld. MRX920 User’s Manual 3-25...
Page 52 Handheld ID Figure 3.29 N_SIGHT Table Maintenance Window You can view or add an MRX920 ID. While on this window, to view the steps on how to add a new handheld ID, press F1 or select Page Help to access the N_SIGHT Online Help.
Page 53: Database Management Settings
Getting Started Database Management Settings Database Settings allows you to import previous databases. It is also the location database backups. See Figure 3.30. Figure 3.30 Database Settings Window MRX920 User’s Manual 3-27...
Page 54 Getting Started Importing a Database To import another database, click Import Database. A message appears stating that the selected database becomes the active one. See Figure 3.32. Figure 3.31 Import Database Message 3-28 MRX920 User’s Manual...
Page 55: Backup Message
Backups The default for backups is set to 60 minutes. See Figure 3.32. Figure 3.32 Backup Message MX900 allows you to change these to the value (in minutes). Click Backup Database to begin a manual backup. MRX920 User’s Manual 3-29...
Page 56: Installing The Mrx920 In The Vehicle
Getting Started Installing the MRX920 in the Vehicle With the MRX920, you have flexibility as to where to place the unit, for example, under the seat, in the back seat, and so forth. The most optimum way of using the unit is to place the unit in the passenger seat and fasten the seat belt through the straps on the carrying case, Part No.
Page 57 The laptop must be installed securely in a vehicle mount. This protects the driver and equipment should the vehicle be required to come to an immediate stop. Figure 3.34 Optional Mobile Office The mobile office unit can keep your laptop and MRX920 secure while driving. Figure 3.35 Mobile Office in Use MRX920 User’s Manual...
Page 58: Plugging In The Power Cable
Getting Started Plugging in the Power Cable Complete the following steps to connect the vehicle power supply power cable to the MRX920, and plug it into the vehicle power supply receptacle. Start the vehicle. It is very important to first start the vehicle before connecting the cable.
Page 59: Installing The Antenna
Getting Started Insert the appropriate end of the vehicle power supply power cable into the connector on the MRX920, as illustrated in Figure 3.36. Vehicle power supply cable Figure 3.36 Vehicle Power Supply Power Cable Plug the other end of the power cable into the vehicle power supply receptacle as illustrated in Figure 3.37.
Page 60 Referring to Figure 3.1 on page 3-2, connect the RF antenna to the MRX920 and hand-tighten the connector by turning it clockwise until it is secured. Place the magnetic base of the antenna in the center of the roof approximately one foot (30 cm) behind the leading edge of the roof.
Page 61: Inserting The Usb Flash Drive
Pressure on the antenna cable can cause damage. Inserting the USB Flash Drive Neptune recommends that you insert the USB flash drive into the laptop after you place the laptop in the vehicle. Complete the following steps to insert the USB flash drive containing the routes you plan to read.
Page 62: Starting The Software
Windows desktop. The software automatically attempts to import a route file. When the import process is complete, the Routes window appears. Continue to “Using the MRX920” on page 4-1 to begin using your MRX920. Becoming Familiar with the MRX920 When the installation is complete, you are ready to begin using the MRX920 for meter reading.
Page 63: Navigation
When turned on, the unit only beeps when receiving an MIU signal in the selected route. Other readings are silently inserted into other routes. To protect the driver’s safety, use the beeper function on the MRX920 to monitor meter reading.
Page 64: Software
Software The MX900 software application runs on the laptop computer that works in conjunction with the MRX920. The purpose of the software is to log meter readings from routes where R900s are installed. Messages from MIUs outside of the route are identified as such and are discarded.
Page 65 Allows you unload routes from a USB drive or by WiFi connection. Allows you to change the setting controls in MX900 and manage the database. Available options are: • Receiver settings • • Map Settings • Mobility Settings • Backup Database • Open Database MRX920 User’s Manual 3-39...
Page 66: Mx900 Buttons
Allows you to Load the routes into MX900. Provides Online Help describing the features of the Routes window. Meters Window Initializes the receiver and begins the reading of all routes, not just the selected ones. 3-40 MRX920 User’s Manual...
Page 67 Appears on the Data Logging Settings window and allows you to reset the data logging database. Resetting the database permanently deletes all captured data logs and off cycle sessions. Meter sizes are reset to default values. MRX920 User’s Manual 3-41...
Page 68 Provides Online Help describing the features of the RF Test window. Unload Window Initializes the receiver and begins the reading of all routes, not just the selected ones. Appears on the Unload window allowing you to unload the routes from to the MRX920. 3-42 MRX920 User’s Manual...
Page 69 USB connection or WiFi. Appears on the Settings window for GPS receiver settings. Allows you to set the GPS settings for the MRX920, such as Com port, baud rate, data bits, parity, and stop bits. You can choose to •...
Page 70: Reading Indicator
Reading Indicator The reading indicator bar, located in the bottom left of the Routes, Meters, and Unload windows, shows the activity status of the MRX920. When you first access the Routes window, the reading indicator bar appears in gray, indicating that there have been no meters read in this particular route.
Page 71: Message Area And Progress Bar
• A meter reading and loading indicator area with a graphic progress bar and pulsing reading indicator. • A message and information display area. • An active function icon or reading indicator. MRX920 User’s Manual 3-45...
Page 72: Routes Window
Navigation tabs Enable tone Account information Message area Reading indicators Progress area Figure 3.42 Routes Window You access any of the other MX900 functions by using the navigation tabs at the top of the window. 3-46 MRX920 User’s Manual...
Page 73: Meters Windows
Flag MIU details Captured reads (green) High/low reads (red) Missed reads (no reading displaying) Reading indicators Progress area Filter Figure 3.43 Missed Reads and Captured Reads Windows MRX920 User’s Manual 3-47...
Page 74: Viewing Miu Details
The MIU Details window (Figure 3.44) appears. Figure 3.44 MIU Details Window Use one of the following arrows to expand or collapse a specific information type. Click to expand the available information. Click to collapse or hide the information. 3-48 MRX920 User’s Manual...
Page 75 Getting Started A sample of the type of expanded information for a meter is illustrated in Figure 3.45. Figure 3.45 MIU Details Expanded View MRX920 User’s Manual 3-49...
Page 76 Getting Started Notes: 3-50 MRX920 User’s Manual...
Page 77: Using The Mrx920
Using the MRX920 Using the MRX920 to collect readings begins with the host software building a route file that is transferred to the MRX920. There are a number of different ways to load an import file. You can use a wired network, WiFi network, local file system, SD card, USB flash drive, and the like.
Page 78: Import File
- Port Audible Tone Settings An audible tone or beeper is available in MRX920 to emit a beep tone for every account that is read and stored in the MX900 software. This allows the driver to safely monitor the reading progress without having to look at the laptop screen.
Page 79: Enabling The Audible Tone
MIUs in selected routes You can turn the tone function on or off while the unit is performing readings. The default setting in the MRX920 is for the beep tone to be Enabling the Audible Tone Complete the following steps to enable the audible tone or beeper on the MRX920.
Page 80: Enable Tone Checkbox Field
Using the MRX920 Enable tone checkbox Figure 4.1 Enable Tone Checkbox Field Click the Enable Tone checkbox to select it. A check in the box indicates the audio tone is enabled and on. An empty box indicates the audio tone is off.
Page 81: Selecting Routes
Using the MRX920 Click from the drop-down list the setting you want. See Figure 4.3. Enable tone drop-down list Figure 4.3 Enable Tone Selection List Tones now sound for the MIUs per your selection. Selecting Routes This is an optional step if you want to review selected routes to determine a good starting point for reading.
Page 82: Routes Window
Using the MRX920 Status indicators Figure 4.4 Routes Window Highlight the route to be viewed. The lower left corner of the window shows the status of the routes selected. R900 transmissions indicators GPS connection indicator. If green, there is an active connection.
Page 83: Meters Window
Using the MRX920 Select the Meters tab to show the accounts for the route. Only accounts in the selected route that are unread or missed during the reading process are displayed on the Meters window as shown in Figure 4.6.
Page 84: Viewing Details For An Account
Using the MRX920 Viewing Details for an Account There are multiple details to view when you click • Customer and account Information • Meter Information • MIU Flags • Reading Information • Completion Information Viewing Leak Status Information To view leak status information for an account, complete the following steps.
Page 85: Viewing Miu Details
Using the MRX920 Figure 4.7 Meters Window with Leak Status Information Leak status details display for the selected account. Click the account again to close the details. Viewing MIU Details To view leak status information for an account, complete the following steps.
Page 86: Miu Details Window
Using the MRX920 You can narrow the list of missed reads or captured reads by using a filter which is applied as a substring on all fields on the MIU Details window. Any substring match on any field results in the MIU being counted as part of the filter.
Page 87: Detail Settings
Using the MRX920 Detail Settings When viewing route information in the software, you can view the details of a specific account. Account details consist of the following: • Route number • Account Number • Meter Number • Account Address •...
Page 88 Using the MRX920 Highlighted routes Figure 4.10 Routes Window with Routes Highlighted 4-12 MRX920 User’s Manual...
Page 89 Using the MRX920 Go to either the Missed Reads or Captured Reads window, depending on whether or not the account has already been read. See Figure 4.11. Captured reads (in red) Figure 4.11 Captured Read Window Click The MIU Details dialog appears with the details of the selected account.
Page 90: Reading Meters
Routes window in any order. You can position your vehicle at any route or starting address as required by driving conditions and route distribution for the most efficient data collection. The MRX920 reads and stores readings regardless of the order of the routes displayed. Figure 4.12 Routes Window 4-14 MRX920 User’s Manual...
Page 91: Collecting Readings
MRX920 and laptop computer. To read meters, connect the plug-in power cord on the MRX920 to the vehicle power supply receptacle. Make sure the red LED is lit on the power cable.
Page 92: Assign Routes To Mrx920
Make sure that the routes are imported into the N_SIGHT host software. After the routes are properly imported into N_SIGHT, assign them to MRX920. See Figure 4.13. Figure 4.13 Assign Routes to MRX920 After the routes are assigned to the mobile unit in N_SIGHT, click Request Routes. 4-16...
Page 93: Routes Window
Using the MRX920 Figure 4.14 Assign Routes to MRX920 MX900 then synchronizes with the host database and loads each route assigned to the mobile in N_SIGHT. After the routes are loaded, click Close on the Request Routes window to return to the Routes window.
Page 94: Reading A Route
Using the MRX920 Click Missed reads window Figure 4.15 Reading a Route The reading indicator blinks green and pulses to indicate that reading is in progress. Addresses and routes that are successfully read are listed on the Captured Reads window;...
Page 95 Using the MRX920 While using the MRX920 for reading, if you are using Mobile Sync, a message appears when the new data is uploaded to MX900. Figure 4.16 Assign Routes to MRX920 The frequency of messages occurring is based on the following: •...
Page 96 While the antenna is designed to stay in place at speeds of up to 70 mph, Neptune recommends operating the MRX920 at speeds not to exceed the legal limits. For optimal performance, the MRX920 should not be operated at speeds greater than 30 mph.
Page 97 Using the MRX920 If the message area at the bottom of the Captured Reads window indicates that all accounts on the route have been read (as shown in Figure 4.18), select the next route to be read. Total read Figure 4.18 Route With All Reads Completed...
Page 98: Navigation On The Route Display Window
This also gives you access to route details and individual account information. You can move between the routes whether or not the MRX920 is actively reading meters. Select the desired route.
Page 99: Routes Window
Using the MRX920 Figure 4.19 Routes Window Highlight the specific route you want to view. displays the percentage of the route that is complete. Click located at the top of the window, to select one of the following icons. To show the list of captured MIUs.
Page 100 Using the MRX920 Message area Figure 4.20 Captured Reads Window Message Area You can narrow the list of missed reads, captured reads, or all meters by applying one or more of the filters. The list of missed reads, captured reads, or all meters is then narrowed to reflect the filter setting you have applied.
Page 101: Identifying Missed Accounts
Using the MRX920 Figure 4.21 MX900 Search Filter Window Identifying Missed Accounts Occasionally, because of driving speed, RF interference, or problems with the MIUs, it is possible to miss a meter reading. Usually, you can tell if meters are missed because the route does not progress to a read status of 100%.
Page 102: Viewing Account Details
Missed window. The meter reader then knows which addresses to reread. If for any reason the MRX920 is not able to read missed MIUs on the second attempt, the meter reader can select specific accounts by using the MIU Details dialog to display more information for the account.
Page 103: Trouble Codes
Using the MRX920 Figure 4.22 Skip Information Area Select Skip Reading. Click the drop-down selection list for Trouble Code. See Figure 4.23. Figure 4.23 Trouble Codes Click the Trouble Code you want to apply. Click to record the reason for the trouble.
Page 104: Moving From One Account To The Next
Using the MRX920 Click the drop-down selection list for Skip Code. See Figure 4.24. Figure 4.24 Skip Codes Click the Skip Code you want to apply. Click the record the reason for skipping the reading. Moving From One Account to the Next Before completing readings for the addresses in a route, you can move between accounts to select the account to display.
Page 105 Using the MRX920 • Figure 4.26 on page 4-30 illustrates Captured Reads account details. Missed reads options Figure 4.25 Missed Reads Account Details MRX920 User’s Manual 4-29...
Page 106: Reading Missed Accounts
Using the MRX920 Figure 4.26 Captured Reads Account Details The collection method on the Account Detail window is unlicensed radio frequency (R900 MIUs). Usually route numbers are derived from the route numbers assigned at the time of previous meter reading routes, such as handheld meter reader routes.
Page 107: Pausing And Restarting Meter Reading
Pausing and Restarting Transmissions Complete the following steps to stop and then restart data collection using the MRX920. This allows you to review the route reading status of a route or individual account or to look up the starting address for a route to be read.
Page 108: Using The Data Logger
Once the data is captured by the MRX920, it is then unloaded into the MX900 host software so graphs and reports can be run to analyze the data. The data logger graph is a visual representation of water usage over a defined period of time.
Page 109: Special Considerations For The Data Logger
Please consider the following when using the data logger. • Data logging is only available with MRX920 mobile data collector firmware version 7.04 or later You can contact Customer Support to obtain a RMA to send your unit to be upgraded to this firmware version.See “Contacting Customer Support.”...
Page 110: Activating The Data Logger
Using the MRX920 Activating the Data Logger The light sensor is recessed under the small round hole near the center of the dial face on the data logging device. The hole is marked with a flashlight graphic. See Figure 4.28.
Page 111 Using the MRX920 A message appears at the bottom of the Data Logger window information you of the progress of the data logging. Figure 4.30 Data Logger Start When the data logging information is received, a window similar to the following appears.
Page 112: Selecting Meter Combinations
Using the MRX920 Figure 4.31 Data Logging Captured Information When the data logging is complete, the following Data Logger window displays all the packets that were received. Figure 4.32 After Data Logging is Completed While activating the data logging device, the route reading is suspended. Once the data logger has completed, the route reading is resumed.
Page 113: Viewing The Data Logger Information
Using the MRX920 Figure 4.33 Meter Combination Dialog From the drop-down selection lists, click and select each of the following: • Unit of Measure • Meter Size Viewing the Data Logger Information The Data Logger graph and report display the information captured from an E-Coder)R900i data logger register.
Page 114 Using the MRX920 Leak Gray Reverse flow Colors that display at the bottom of the graph override the colors above them. Example: If a bar has a leak and a reverse flow, then the bar appears gray. Line graph Displays in orange only; it is drawn as a line from point to point instead of single bars for each point.
Page 115: Sample Graphs
Using the MRX920 Sample Graphs Daily Bar Graph – Bar View The following is a sample of the daily data logger information in bar graph format selected Figure 4.34 Sample Daily Data Logger Graph – Bar View This Data logger bar graph where All is selected indicates normal consumption •...
Page 116: Sample Daily Data Logger Line Graph
Using the MRX920 Sample Graphs Daily Line Graph The following is a sample of the daily data logger information in line graph format selected Figure 4.35 Sample Daily Data Logger Line Graph 4-40 MRX920 User’s Manual...
Page 117: Sample Monthly Data Logger Bar Graph
Using the MRX920 Monthly Bar Graph The following is a sample of the monthly data logger information in bar graph format Month selected Figure 4.36 Sample Monthly Data Logger Bar Graph MRX920 User’s Manual 4-41...
Page 118: Sample Monthly Data Line Logger Graph
Using the MRX920 Monthly Line Graph The following is a sample of the monthly data logger information in line graph format Month selected Figure 4.37 Sample Monthly Data Line Logger Graph 4-42 MRX920 User’s Manual...
Page 119 Using the MRX920 Weekly Bar Graph The following is a sample of the weekly data logger information in bar graph format. Week selected Figure 4.38 Sample Weekly Data Logger Bar Graph MRX920 User’s Manual 4-43...
Page 120: Sample Data Logger Daily Or Hourly Bar Graph
Using the MRX920 Daily or Hourly Bar Graph The following is a sample of the daily or hourly data logger information for normal consumption in bar graph format selected Figure 4.39 Sample Data Logger Daily or Hourly Bar Graph 4-44...
Page 121: Leak Event Bar Graph
Using the MRX920 Leak Event Bar Graph The following is a sample of the daily or hourly data logger information in bar graph format. Figure 4.40 Leak Event Bar Graph This data logging graph shows continuous leak. The red bars indicate a leak event, not necessarily a continuous leak.
Page 122 Using the MRX920 Table 4.1 Data Logging Options Option Description Displays the data logging information in a bar graph format Line Displays the data logging information in a line graph format Daily Displays only daily data logging information in the graph...
Page 123: Sample Data Logger Report
Using the MRX920 Past Sessions View The following is a sample of the past sessions information that displays. Figure 4.41 Sample Data Logger Report While viewing the past sessions, you can click the checkbox for the MIU ID that you want to view. Then select one of the following options.
Page 124: Data Logger Report
Using the MRX920 Data Logger Report The Data Logger report displays captured information in an alternative view, displaying actual interval captured readings and consumption values over a defined period of time. The Data Logger report also indicates any leaks and reverse flow that have taken place during the time frame.
Page 125 Using the MRX920 Hourly Report The following is a sample hourly report for data logging information. Figure 4.43 Hourly Data Logging Report As with the daily reports, use the buttons at the bottom of the window to view information for different dates. Use the orange arrow buttons at bottom right to move forwards or backwards within a date or time frame.
Page 126: Data Logging Settings
Using the MRX920 Data Logging Settings On the Data Logging window, click the Settings tab to set specific options, Figure 4.44 Data Logging Settings Window You can also reset the database while on the Data Logging Settings window. If you click this option, the following message appears.
Page 127: Using Map View (Optional Feature)
Using the MRX920 Figure 4.45 Data Logging Settings Warning Choose one of the following options. • Click Yes to reset the database. • Click No to exit return to the Data Logging Settings window. Using Map View (Optional Feature) The Map View feature is an optional add-on feature that allows you to visually see the location of the meters on the route or routes you are reading.
Page 128: Map View Window
Using the MRX920 In addition to these features, the Map View option offers Global Positioning System (GPS) should you have a compatible GPS receiver. All these features are only valid with the N_SIGHT host software and if you are using the N_SIGHT file format.
Page 129 Using the MRX920 For a satellite view of the map, see Figure 4.47. Map View tab Settings Red indicating unread meters Orange indicat- ing read meters Yellow indicating problems with reads Figure 4.47 Map Satellite View Use any of the following map tools to enhance your map view.
Page 130 Using the MRX920 Release the mouse button and every account in that highlighted area appears in a dialog box on the map window. See Figure 4.48. Figure 4.48 Data Logging Selected Accounts You can also place your cursor over an account and it displays a popup showing the MIU ID number, customer name, address and reading.
Page 131: Gps Feature
Using the MRX920 GPS Feature The GPS device must be configured within the software. Configuring the GPS Device To configure the GPS device, complete the following steps. Open the MRX900 software. Click Settings. Click GPS Settings. The following dialog appears. See Figure 4.49.
Page 132: Using The Gps Modes
Using the MRX920 Click Test to test the connection to the GPS and verify that it is a good connection. Complete the fields on this dialog to change the GPS settings. • Com Port — Set to the Com Port on the laptop that the GPS Device is installed in.
Page 133 Using the MRX920 The breadcrumbs are the blue dots indicating where the vehicle has been. • Figure 4.51 on page 4-58 shows the blue dots indicating the path of vehicle. • Figure 4.50 on page 4-58 show the actual location of the vehicle while reading meters.
Page 134 Using the MRX920 Notes Blue dots indicate the path of the vehicle Figure 4.50 Path of Vehicle in Map View Actual vehicle on the path Figure 4.51 Actual Vehicle in Map View 4-58 MRX920 User’s Manual...
Page 135: Creating An Export File
MX900 keeps archives of the last seven export files. They are located in My Documents\Neptune\MX900\export. They are named with a timestamp like the following example: 20121207091423.exp...
Page 136 Using the MRX920 The Unload window appears. See Figure 4.53. Figure 4.53 Unload Window Do one of the following. • Click the checkbox for each route to unload. A check mark appears in the checkbox for each selected route. •...
Page 137 Using the MRX920 A red X appears for any route that has not yet been unloaded. After the routes have been successfully unloaded, a popup message appears indicating the file path for the export. See Figure 4.54. Figure 4.54 Unload Window With Exports Click OK and all routes that unload successfully have a green check mark on the right side of the window.
Page 138: Selecting Routes To Export
Using the MRX920 Figure 4.55 Unload Completed If using Mobile Sync to load and unload, it unloads automatically at the set time intervals. On the Unload window, in place of the green check, a yellow exclamation point, indicates that there are readings gathered since the last unload. Click Unload again.
Page 139: Exiting The Software
Using the MRX920 On the Unload tab, do one of the following • Select which routes to export. • Click to export all the routes. After you select which routes to export, click You cannot be reading routes when creating the export file. If you are in the middle of reading then, click Stop to suspend the reading.
Page 140: Removing The Usb Flash Drive While The Laptop Is On
Using the MRX920 You can now safely remove the USB flash drive. (Refer to "Removing the USB Flash Drive While the Laptop is On" in the section that follows.) Improperly removing the USB flash drive while the laptop is ON can cause data corruption on the USB flash drive.
Page 141: Troubleshooting
MRX920 problems. It includes both a hard- ware section and a software section. It also includes recommendations on how to verify that the MRX920 is performing up to specification. Included are tables of possible symptoms, areas of focus, and actions that can be taken to try to resolve problems that can arise with either your MRX920 or MX900 software.
Page 142 Problem Probable Cause Things to Check Be sure the USB cable is secure on Cable is unplugged. both the laptop end and the MRX920 end. Cable is damaged. Try any other USB cable. Check Receiver Settings to ensure that you are connecting as you intended (WiFi vs.
Page 143: Troubleshooting Host Software Issues
Unable to locate route file. unknown location, or cannot be proper location where the route file has located on network. been saved and select it. Refer to “Software Installation” on Cannot install the software. Page 3-4 in this user's manual MRX920 User’s Manual...
Page 144 Connection Settings) and connected to the wrong MRX920 compare it to the MAC address on the MRX920's label. Look at front of MRX920. LEDs labeled My WiFi connection isn't working. WiFi and USB flashes slowly when not Connected through the other method...
Page 145 The function keys used by the software are on the top row of the laptop computer (PF1 - PF7) and in the two rows of F keys (F1 - F17). PF keys and F keys have an equivalent function in the MX900 host software. MRX920 User’s Manual...
Page 146 An abbreviation for personal computer, in the case of MRX920, this refers to the laptop. personal computer A general-purpose, single-user microcomputer designed to be operated by one person at a time.
Page 147 To choose a route or address by positioning a highlighted area using function keys. The highlighted item is selected. upload The process of sending readings and route data from the MRX920 to the host computer via WiFi/USB/serial port connection. USB flash drive A small, device that allows you to add memory, mass storage, and other capabilities to portable computers.
Page 148 Glossary Notes: MRX920 User’s Manual...
Page 149 MRX900 software 4-33\+4-51 3-36 using with no route loaded beginning meter reading 4-33 4-15 data, collection board, CPU dimensions and weight, MRX920 breadcrumbs, map view 4-56 drive, flash buttons, MIU Details 3-36, 3-48 durability, specs cable electrical specifications...
Page 150 3-29 of laptop laptop, setup for 3rd-party laptop 3-29 3-15 of MRX920 unit light sensor 3-29 4-34 plugging in the MRX920/MTX950 power cable loose connections 3-33 plug-in power cord 3-33 portable collector positioning your vehicle manual, conventions 4-14 possible symptoms, troubleshooting...
Page 151 3-47 4-56 selection window travel view 3-46 4-56 TroubleCode 4-26 troubleshooting screen, troubleshooting MRX920 problems Meters 3-47 MIU Details 4-26 seat belt, to secure laptop USB flash drive 3-29 selection, route information USB port 4-22 set up...
Page 152 Index Notes: MRX920 User’s Manual...
Page 154 11560 México D. F. Tel: (525) 55203 4032 / (525) 55203 6204 neptunetg.com Fax: (525) 55203 5294 UM MRX920 04.16 Part No. 12508-002 © Copyright 2005-2016, Neptune Technology Group Inc. Neptune is a registered trademark of Neptune Technology Group Inc...

Neptune MRX920 User Manual

1 Introduction

2 Specifications

3 Getting Started

4 Using the MRX920

5 Troubleshooting

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