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Neptune MRX920 Getting Started Manual

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MRX920™ Getting Started Guide
(Versión en español disponible en www.neptunetg.com)

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  • Page 1 MRX920™ Getting Started Guide (Versión en español disponible en www.neptunetg.com)
  • Page 3 MRX920™ Getting Started Guide (Versión en español disponible en www.neptunetg.com)
  • Page 4 Neptune Technology Group Inc. All rights to designs or inventions disclosed herein, including the right to manufacture, are reserved to Neptune Technology Group Inc.
  • Page 5 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device 7 must accept any interference received, including interference that may cause undesired operation.
  • Page 6 Impedance: 50 ohms Freq: 896-970 MHz Professional Installation accordance with section 15.203 of the FCC rules and regulations, the MRX920 must be professionally installed by trained installers. Industry Canada (IC) Notice: IC:4171B-MRXV4 This radio transmitter (4171B-MRXV4) has been approved by Industry...
  • Page 7 énumérés ci-dessous et ayant un gain admissible maximal et l'impédance requise pour chaque type d'antenne. Les types d'antenne non inclus dans cette liste, ou dont le gain est supérieur au gain maximal indiqué, sont strictement interdits pour l'exploitation de 'émetteur. Le MRX920v4 contient un émetteur-récepteur Bluetooth avec certification modulaire, le Laird BT900-SA, dont l’identificateur réglementaire est : 3147A-BT900 (Industrie Canada).
  • Page 8 (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Neptune Technology Group Inc. MRX920™ Getting Started Guide 1600 Alabama Highway 229 Literature No. GS MRX920 v4 04.18 Tallassee, AL 36078 Tel: (334) 283-6555 Fax: (334) 283-7293 Copyright © 2005-2018 Neptune Technology Group Inc.

  • Page 9: Table Of Contents

    Conventions Used in this Guide Product Support within North America Contacting Customer Support Phone Email Chapter 2: Specifications Physical Conditions Dimensions and Weight of the MRX920 Hardware Requirements Chapter 3: Getting Started MRX920 Overview MRX920 Components LED Status Light Indicators Bluetooth/USB Support...
  • Page 10 3-20 If the Date and Time are Incorrect 3-22 Starting MX900 3-23 Setting Up the MRX920 3-24 Installing the MRX920 in the Vehicle 3-24 Plugging in the Power Cable 3-24 Installing the Antenna 3-26 Inserting the USB Flash Drive 3-29...
  • Page 11 Figure 3.13 Internet Protocol Version 4 3-14 Figure 3.14 Selecting Neptune MRX920 Properties 3-15 Figure 3.15 Neptune MRX920 Properties 3-16 Figure 3.16 Neptune MRX920 Properties General Tab 3-17 Figure 3.17 Update Driver Dialog 3-17 Figure 3.18 Update Driver Software 3-18 Figure 3.19 Browse for Driver...
  • Page 12 Figure 3.26 Vehicle Power Supply Cable Inserted in Car 3-26 Figure 3.27 Antenna Installation 3-27 Figure 3.28 Antenna Cable Through Window 3-27 Figure 3.29 Cable Protector 3-28 Figure 3.30 USB Port and Drive 3-29 Figure 3.31 Navigating Within the Software 3-32 MRX920 Getting Started Guide...
  • Page 13 Tables Table 1.1 Chapter Overviews Table 2.1 Physical Specifications Table 2.2 Dimensions and Weight of the MRX920 Table 2.3 Hardware Requirements Table 3.1 LED Status Light Indicators MRX920 Getting Started Guide...
  • Page 14 Tables This page intentionally left blank MRX920 Getting Started Guide...

  • Page 15: Chapter 1: Introduction

    Chapter 1: Introduction The MRX920™ is a compact, portable, mobile data collection device used for meter reading of Neptune radio frequency (RF) equipped water meters. It is used in conjunction with the MX900 software and a laptop supplied by the utility to conduct automatic meter reading.

  • Page 16: System Operations

    (MIUs). When complete, the meter readings can be uploaded to the N_SIGHT host software. The host software transfers the customer information to the billing computer to generate customer bills. See Figure 1.2. Figure 1.2 MRX920 Meter Reading Operations MRX920 Getting Started Guide...

  • Page 17: About This Guide

    About This Guide The MRX920™ Getting Started Guide describes the system and its features. This guide also provides procedures on how to set up the MRX920, use its MX900 software, exit, and close the unit. This guide contains the following chapters: Table 1.1 Chapter Overviews...

  • Page 18: Conventions Used In This Guide

    The Warning icon identifies actions that can cause injury to the user or permanently damage the product. The Caution icon identifies important information that is critical to ensuring that data stored with the MRX920 is not lost. The Note icon identifies information that clarifies a point within the text.

  • Page 19: Product Support Within North America

    Neptune offers various methods to receive high-quality, responsive Customer Support. However, before contacting Neptune, it is important that you know the version number of the host software that your MRX920 uses. This information is useful to the Customer Support Specialist who addresses the call.

  • Page 20: Fax

    A description of any actions taken to correct the issue. To contact Neptune Customer Support by fax, send a description of your problem to (334) 283-7497. Please include on the fax cover sheet the best time of day for a Customer Support Specialist to contact you.

  • Page 21: Chapter 2: Specifications

    Chapter 2: Specifications This chapter provides product specifications, including dimensions, weight, and environmental conditions for the MRX920. Physical Conditions The following table lists the specifications and weight for the MRX920 data collection device. Table 2.1 Physical Specifications Operating Temperature -4F to +122F (-20C to +50C)

  • Page 22: Dimensions And Weight Of The Mrx920

    Chapter 2: Specifications Dimensions and Weight of the MRX920 The MRX920 is light in weight and compact in size. Refer to Table 2.2 and Figure 2.1 for the dimensions and weight of this unit. Table 2.2 Dimensions and Weight of the MRX920 Dimensions Refer to Figure 2.1, measurement in inches.

  • Page 23: Hardware Requirements

    Table 2.3 Hardware Requirements Hardware Requirements The MRX920 is a mobile data collector designed to be used in a vehicle designated for meter reading. It has been constructed to be used occasionally on a bumpy terrain such as in rural meter reading routes.
  • Page 24 Chapter 2: Specifications This page intentionally left blank. MRX920 Getting Started Guide...

  • Page 25: Chapter 3: Getting Started

    MRX920 Overview The MRX920 is a portable, mobile data collection device used in conjunction with a customer supplied laptop computer, and the MX900 software for automatic meter reading. The data collected is then uploaded to the Neptune's head-end system and ultimately transferred to the utility’s billing...

  • Page 26: Mrx920 Components

    Figure 3.1 shows the various components of the MRX920. Figure 3.1 MRX920 Receiving/Processing Unit Before using the MRX920 unit, be sure that the SD card is securely inserted into the SD card slot. If not, the unit will not work. Sometimes in shipment, it can become loose or partially ejected.

  • Page 27: Led Status Light Indicators

    Bluetooth/USB Support Bluetooth Support The MRX920 supports Bluetooth connectivity from the MRX920 unit to the laptop. Only one MRX920 at a time can be connected/paired to the MX900 software/PC. USB Connection The MX900 software supports a virtual ethernet port over USB.

  • Page 28: Laptop

    Windows certified. Laptop MRX920 is a receiver unit. It needs to be connected to or paired with a laptop in order to display data captured and processed by the MRX920. This section guides you through setting up the MRX920 with a third-party laptop.

  • Page 29: Figure 3.2 Installshield Wizard Preparing To Install

    Chapter 3: Getting Started Figure 3.2 InstallShield Wizard Preparing to Install 3. Wait to continue. The InstallShield Wizard MX900 window appears. Figure 3.3 InstallShield Wizard MX900 4. Click Next to continue. The InstallShield Wizard Welcome window appears. MRX920 Getting Started Guide...

  • Page 30: Accepting The License Agreement

    Chapter 3: Getting Started Figure 3.4 InstallShield Wizard Welcome 5. Click Next to continue. Accepting the License Agreement The Neptune Software License Agreement appears. Figure 3.5 Neptune Software License Agreement MRX920 Getting Started Guide...

  • Page 31: Preparing To Install The Software

    1. Verify the location to install the MX900 software. 2. Do one of the following: Click Next to use the default destination folder and continue. Click Change to select another folder in a different location. After selection the destination folder, the following window appears. MRX920 Getting Started Guide...

  • Page 32: Installing Mrx900

    Chapter 3: Getting Started Figure 3.7 Ready to Install Program 3. Click Install to continue. Installing MRX900 After accepting the License Agreement, the following window appears Figure 3.8 Installing MRX900 MRX920 Getting Started Guide...

  • Page 33: Finishing The Installation

    Figure 3.9 Finishing the MRX900 Installation Click Finish to exit the InstallWizard. Setting Up the Connection Before you can use your MRX920 or the MX900 software to read meters and manage routes, you need to establish a connection. MRX920 Getting Started Guide...

  • Page 34: Initial Bluetooth Connection

    1. Turn on the MRX920, and wait approximately one minute for the receiver to gain full power. 2. Using a USB cable, attach the MRX920 to the laptop that is running the MX900 software 3. If a USB driver has not yet been installed, install the USB driver supplied on the installation media.

  • Page 35: Scan For Devices

    Chapter 3: Getting Started If the USB driver does not auto install, complete the instructions which follow, describing how to configure the MRX920 for use with MX900. Scan for Devices To scan for devices, complete the following steps. 1. In Windows, open Device Manager and locate the RNDIS network device.

  • Page 36: Configuring The Driver

    A dialog appears asking you to select the firmware provided by Neptune. 5. Click Select File and select the path for the firmware file provided to you by Neptune Support. Configuring the Driver To configure the driver, complete the following steps.

  • Page 37: Figure 3.11 Network And Setup Connections

    5. Click the connection, and then Properties. A dialog similar to the following appears. See Figure 3.12. Figure 3.12 Local Area Connection 6 Properties 6. Double-click Internet Protocol Version 4 and set values to match Figure 3.13. MRX920 Getting Started Guide 3-13...

  • Page 38: Figure 3.13 Internet Protocol Version 4

    Figure 3.13 Internet Protocol Version 4 You can use any IP address on the 192.168.199 subnet as long as the value is 192.168.199.3 or higher. The IP address of the MRX920 is 192.168.199.2 and is listening on port 43431. 3-14 MRX920 Getting Started Guide...

  • Page 39: If Windows 7 Or Higher Does Not Recognize Driver

    1. Select Start. 2. Select Control Panel. 3. Select View devices and printers. 4. Scroll down to select Neptune MRX920. The following dialog appears. Figure 3.14 Selecting Neptune MRX920 Properties MRX920 Getting Started Guide...

  • Page 40: Figure 3.15 Neptune Mrx920 Properties

    Chapter 3: Getting Started 5. Right-click and select Properties. The following dialog appears. Figure 3.15 Neptune MRX920 Properties 6. Select the Hardware tab. The following dialog appears. See Figure 3.16 on the facing page. 3-16 MRX920 Getting Started Guide...

  • Page 41: Updating The Driver

    Chapter 3: Getting Started Figure 3.16 Neptune MRX920 Properties General Tab Updating the Driver Complete the following steps. Figure 3.17 Update Driver Dialog MRX920 Getting Started Guide 3-17...

  • Page 42: Figure 3.18 Update Driver Software

    Chapter 3: Getting Started 1. Click The following dialog appears. Figure 3.18 Update Driver Software 2. Select Browse my computer for driver software. Figure 3.19 Browse for Driver 3-18 MRX920 Getting Started Guide...

  • Page 43: Figure 3.20 Windows Security Dialog

    3. Click Browse to locate the mrxusbdriver folder on the installation media. The following dialog appears. Figure 3.20 Windows Security Dialog 4. Select Install this driver software anyway. The following dialog appears. Figure 3.21 Update Driver Software Successful MRX920 Getting Started Guide 3-19...

  • Page 44: Accessing The Mx900 Software

    MX900 and adjust your laptop's date and time. Refer to the Microsoft Windows Help or your laptop manual. Verifying the Laptop Date and Time When you first start the MX900 software, it displays your laptop's date and time. 3-20 MRX920 Getting Started Guide...

  • Page 45: Figure 3.22 Dialog With Laptop's Date And Time

    Click Yes if the date and time displayed are the correct date and time. Proceed to "Starting MX900" on page 3-23. Click No if the date and time displayed are incorrect. Proceed to the "If the Date and Time are Incorrect." MRX920 Getting Started Guide 3-21...

  • Page 46: If The Date And Time Are Incorrect

    Figure 3.23 Incorrect Date and Time Dialog You now need to exit the software and change the date and time on your laptop. Refer to Windows Help or your laptop manual to correct the date and time on your laptop. 3-22 MRX920 Getting Started Guide...

  • Page 47: Starting Mx900

    4. Click OK. MX900 automatically opens and the Routes window appears. Within the software, click in the toolbar at the top right of the window, to get information and instructions on how to use the software. MRX920 Getting Started Guide 3-23...

  • Page 48: Setting Up The Mrx920

    Chapter 3: Getting Started Setting Up the MRX920 To set up the MRX920, please refer to the following sections of this guide for the following instructions. "Installing the MRX920 in the Vehicle" below. "Plugging in the Power Cable" below. "Installing the Antenna" on page 3-26.

  • Page 49: Figure 3.25 Vehicle Power Supply Power Cable

    5. Insert the appropriate end of the vehicle power supply power cable into the connector on the MRX920, as illustrated in Figure 3.25 below. Figure 3.25 Vehicle Power Supply Power Cable 6.

  • Page 50: Installing The Antenna

    Installing the Antenna The proper installation of the antenna cable is critical for the optimal performance of the MRX920. If the cable is crimped, the performance of the unit degrades significantly. There are several options for running the cable. Whichever method works best for you depends on the type of vehicle being used.

  • Page 51: Figure 3.27 Antenna Installation

    3. Route the antenna wire through the passenger window or through the door. See Figure 3.28. To prevent the cable from crimping, protect the cable as illustrated in the following figure. Figure 3.28 Antenna Cable Through Window MRX920 Getting Started Guide 3-27...

  • Page 52: Figure 3.29 Cable Protector

    Caution is necessary to ensure there is sufficient room for the cable and that it does not get crimped. 4. Use the cable protector that is included with the MRX920 to keep the cable from being pinched by the window.

  • Page 53: Inserting The Usb Flash Drive

    Chapter 3: Getting Started Inserting the USB Flash Drive Neptune recommends that you insert the USB flash drive into the laptop after you place the laptop in the vehicle. Complete the following steps to insert the USB flash drive containing the routes you plan to read.

  • Page 54: Starting The Software

    Becoming Familiar with the MRX920 When the installation is complete, you are ready to begin using the MRX920 for meter reading. Please refer the MX900 3-30 MRX920 Getting Started Guide...

  • Page 55: Navigation

    MX900 software. This allows you to safely monitor the reading progress without having to look at the laptop screen The audible tone only sounds while the MRX920 is performing readings and stops when all readings are complete. There are three available options for the tones you can use.

  • Page 56: Software

    Software The MX900 software application runs on the laptop computer that works in conjunction with the MRX920. The purpose of the software is to log meter readings from routes where R900s are installed. Messages from MIUs outside of the route are identified as such and are discarded.
  • Page 57 Instead, the MRX920 contains a receiving and processing unit that collects data only from R900s. The file transfer between the software and the utility company billing system is in a file format specific to Neptune’s software application.
  • Page 58 Chapter 3: Getting Started This page intentionally left blank. 3-34 MRX920 Getting Started Guide...

  • Page 59: Glossary

    MX900 software automatically supplies to an item. For example, the default setting for Enable Tone On/Off mode is Enable Tone Off. The Enable Tone is always off unless the meter reader changes the Enable Tone setting. MRX920 Getting Started Guide...
  • Page 60 (PF1 - PF7) and in the two rows of F keys (F1 - F17). PF keys and F keys have an equivalent function in the MX900 host software. MRX920 Getting Started Guide...
  • Page 61 PC operators can connect. message area A portion of a window that displays a message. meter number The number by which a utility identifies a meter. Abbreviation for megahertz. One MHz represents one million cycles per second. MRX920 Getting Started Guide...
  • Page 62 MX900 host software to conduct automatic meter reading. The data collected is then communicated to the utility’s billing system. MX900 The software that displays the information collected from your MRX920 mobile collection device and allows you to download and upload route information to and from the host software system.
  • Page 63 Glossary directories, and controlling any peripheral devices such as disk drives, ports, and printers. An abbreviation for personal computer, in the case of MRX920, this refers to the laptop. personal computer A general-purpose, single-user microcomputer designed to be operated by one persona at a time.
  • Page 64 Glossary upload The process of sending readings and route data from the MRX920 to the host computer via Bluetooth/USB/serial port connection. Universal Serial Bus that defines the cables, connectors and communications protocols used for connection, communication, and power supply between computers and electronic devices.
  • Page 65 3-27 USB status 3-3 installation 3-26 considerations installation illustrated 3-27 communication 2-3 Windows 7 3-13 begin using MRX920 3-30 bluetooth data collector, MRX920 3-1 connection 1-2, 3-10 data exchage, MRX920 1-1 connection status 3-3 date and time...
  • Page 66 2-1 update 3-17 update software 3-18 USB 3-19 indicators, LED status light 3-3 insert USB flash drive 3-29 install exchange of data, MRX920 1-1 antenna 3-26 antenna cable illustrated 3-27 antenna illustrated 3-27 features MRX920 in vehicle 3-24 MRX920 3-1...
  • Page 67 3-31 navigating 3-32 mobile data collector 1-1, 3-1 procedures to install 3-4 module software, meter reading 1-1, 1-2 mapping 2-3 start 3-23 mobility 2-3 start software 3-30 MRX900 Web help 3-33 illustrated 1-1 installation 3-4 MRX920 Getting Started Guide...
  • Page 68 3-17 navigating the software 3-32 hardware 3-16 network adapter 3-11 receiver unit operating laptop 3-4 humidity 2-1 receiver, MRX920 settings 3-10 system 2-3 requirements temperature 2-1 GPS 2-3 operating system 2-3 hardware 2-3 operators, system 1-2 routes, synchronization 3-1...
  • Page 69 RF activity 3-3 driver 3-10 USB 3-3 flash drive inserted 3-29 steps, install MX900 software 3-4 port illustrated 3-29 storage temperature 2-1 support 3-3 support bluetooth 3-3 USB 3-3 vehicle synchronization of routes 3-1 install MRX920 3-24 MRX920 Getting Started Guide...
  • Page 70 Index verify, date and time 3-20, 3-30 Web Help, MX900 3-33 weight MRX920 2-2 Windows 7 considerations 3-13 MRX920 Getting Started Guide...
  • Page 72 GS MRX920 04.18. © 2005-2018, Neptune Technology Group Inc. Neptune is a registered trademark of Neptune Technology Group Inc.

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