Bestway SALUSPA Manual

PRODUCT DESCRIPTION

• Carefully read all product information provided in this manual, including the specifications of the heater. The hot tub heater must be used with an outlet with the corresponding voltage and rating.

HOT TUB HEATER SPECIFICATIONS:

PARTS & TOOLS NEEDED

• To check the parts included in the box, consult the part list on the package. Verify that the equipment components represent the model that you had intended to purchase.
• In case of any damaged or missing parts at the time of purchase, visit our website bestwayusa.com/support.

Compare the parts in your box to the parts listed on the top of the package. Verify that the equipment components represent the model that you had intended to purchase. If any parts are damaged or missing at the time of purchase, visit our website bestwayusa.com/support.

SETUP INSTRUCTIONS

• For the installation instructions, refer to the illustration steps on the package. Drawings are for illustration purposes only. May not reflect actual product. Not to scale.
• Bestway will not be responsible for any damage caused to the hot tub due to mishandling or failure to follow these instructions.

OVERVIEW
CHOOSING THE CORRECT LOCATION:
The location chosen where the hot tub will be installed must adhere to the following conditions:

• Because of the combined weight of the water inside the hot tub and the users, the surface chosen must be capable of uniformly supporting the total weight for the entire time the hot tub is installed.
• The location selected must be no more than the length of the hot tub cord from the wall socket. The hot tub plug must be plugged directly into the wall socket.
• For both indoor and outdoor installations, adequate drainage must be present.
• The surface must be flat and smooth. If the surface is inclined or uneven, it can create an unbalanced load on the structure of the hot tub. This can damage the welding points.
• The surface must be clear of any type of object. Due to the weight of the water, any object under the hot tub could damage or perforate the bottom of the hot tub.
• The selected location must not have overhead power lines or trees. Be sure the location does not contain underground utility pipes, lines or cables of any kind.
• The selected location must be far from house entrance. Do not position any equipment or other furniture around the hot tub. The water that comes out of the hot tub during use or due to product malfunctions can damage furniture surrounding the hot tub.
• Do not assemble the hot tub on carpet or other floor materials (ex. untreated cork, timber or other porous materials) that have the potential to harbor moisture and bacteria or that could be affected by water treatment chemicals used in the hot tub.
• Consult your local government authority for installation regulations.

Suggested surfaces: grass, ground, concrete and all other surfaces that respect the above set-up conditions.
Surfaces to avoid: mud, sand, gravel, deck, balcony, driveway, platform, soft/loose soil or other surface that does not meet the above set-up conditions.

FOR WI-FI ENABLED HOT TUBS ONLY:
To choose the correct location for an app-controlled hot tub, read the hot tub Wi-Fi instruction leaflet included in the package and these instructions.

INDOOR INSTALLATION:
Be aware of these special requirements if you install the hot tub indoors.

• Humidity is a natural side effect of hot tub use that could cause damage to property without proper precaution.
• Determine the effects of moisture on exposed wood, structural materials, or surrounding objects in the proposed location.
• To minimize these effects in an indoor environment, provide plenty of ventilation to the selected area. Consult an expert to confirm the installation area is properly ventilated prior to use.
• To avoid home or property damage, only install the hot tub in an area with an adequate drainage system. Water may flow out of the hot tub during filling, draining, or when in use.

OUTDOOR INSTALLATION:
Be aware of these special requirements if you install the hot tub outdoors.

• The selected surface must be clear of aggressive plants and weed species. Types of strong vegetation could grow through the liner and create water or air leakage. Grass or other vegetation that may cause odor or slime to develop must be eliminated from the chosen location.
• The selected location must not have overhead power lines or trees. Be sure the location does not contain underground utility pipes, lines or cables of any kind.
• Do not leave the hot tub's surface exposed to direct sunlight for long periods of time. We recommend protecting the hot tub from direct sunlight exposure with a cover when not in use.
• Consult a local professional installer for environmental conditions, such as ground water and risk of frost.

Follow the important requirements above to choose the correct surface and location to set up your hot tub.
NOTE: If parts become damaged because the set-up surface and location do not adhere to these instructions, it will not be considered a manufacturer defect and will void the warranty and any service claims. It is the owner's responsibility to ensure the site meets the requirements at all times.

ASSEMBLY INSTRUCTIONS
For installation instructions, scan the QR code printed on the front cover or follow the drawings printed on the top of the package. Drawings are for illustration purposes only. May not reflect actual product. Not to scale.

• Do not use an extension cord or multi-plug adapter with the hot tub heater as it is dangerous and can cause the plug to overheat, potentially damaging the equipment and surrounding items.
• Place the hot tub away from the rest area to minimize noise disturbance.
• Keep at least 3 ft. 3 in. (1 m) of clearance around the hot tub.
• Do not use saltwater to fill the pool. High concentrations of salt can corrode the internal metal components.
• The filtration system of the hot tub is designed to only be used with the filter cartridge. Any other component added inside the filter set can cause damage to the filtration system. This will not be covered by the warranty.
  NOTE: Before assembling the hot tub, lay the liner in the sun to help soften the material and make it easier to set up.

INFLATION INFORMATION

• When inflating, you will notice that air will be expelled from the area where the air hose connects to the pump. This is normal.
• Do not cover the holes on the base of the inflation hose, the inflation hose is designed to inflate the hot tub to the correct pressure. This will over-inflate the liner and damage the structure.
• Do not use an air compressor to inflate the hot tub.
• Do not drag the hot tub on rough ground as this may cause damage to the liner.
• Please inflate the hot tub when the outdoor ambient temperature is above 59ºF (15ºC).

CONTROL PANEL

ON/OFF BUTTON: After activating the GFCI, press and hold the button for 2 seconds. The button will light up green and the control panel can now be used. Press and hold the button for 2 seconds to turn off all activated functions.

CELSIUS/FAHRENHEIT TOGGLE: The temperature can be displayed in either Fahrenheit or Celsius.

LOCK/UNLOCK BUTTON: To lock or unlock the pump, press this button for 2 seconds. The pump also has a 5-minute auto-lock, and this light will turn on.

POWER-SAVING TIMER BUTTON: Helps to avoid wasting power by setting the time and duration of the heating cycle for the hot tub. Follow these steps to activate the POWER-SAVING function:
Press the button and the LED starts to flash.
Press the or button to adjust the heating time (1-999 hours).
Press the button again to confirm the heating time.
After setting the heating time, the LED starts to flash.
Press the or button to set the timer (0-999 hours). This is the amount of time before the activation of the heating function. If the timer is set to 0 hours, the heating system will activate immediately. Press the button again or simply touch nothing for 10 seconds to confirm the setting. The LED turns on, and the timer for the activation of the heating function begins. The screen flashes the current temperature and time alternately.
To modify the timer settings, press the button and use the or button to adjust.
To cancel the settings, hold the button for 2 seconds.
When the POWER-SAVING function is activated, all other control panel functions (massage, filtration) except the heating function can be used.
The POWER-SAVING function is not an automatic function. After one complete cycle (timer and heating duration), this function must be set again.

HEAT BUTTON: Press the button to activate the heating system. When the light of the button is red, the heating system is activated. When the light is green, the water has reached the set temperature.
When the heating system is activated, the filtration system will automatically start, and the button will turn on; rotate the air suction valve to the locked position . After turning off the heating system, the filtration system will continue to operate.
The hot tub is equipped with a special energy-saving system.
The system will start when the temperature is set to 102.2°F (39°C) or 104°F (40°C). When the heating system is activated and the water temperature reaches the set temperature, the system goes into energy-saving mode for two hours. During this period, the heating system light will be green, and the filter system stops, the light will remain red and flash slowly. Once the energy-saving period has passed, the system checks the water temperature. If the temperature is below 100°F (38°C), the heating starts again; otherwise, it remains in energy-saving mode for another two hours.

TEMPERATURE ADJUSTMENT BUTTONS: Pressing the or buttons will activate the display, which will flash, showing the set temperature for 3 seconds. After that it will show the actual water temperature. Adjust the set temperature using the or button.
The default set temperature is 95°F (35°C).
Temperature adjustments range from 68°F (20°C) to 104°F (40°C).

HYDROJET™ MASSAGE SYSTEM BUTTON: Press the button to activate HydroJet™ massage function. The light of the button turns red when activated. Rotate the air suction valve to the unlocked position for maximum power.
The system will shut off automatically after 1 hour. Do not run the HydroJet™ massage system without water.

MASSAGE SYSTEM BUTTON: Press the button to activate the massage system, which has a 30-minute auto-shutoff feature. The light of the button becomes red when activated.
Do not run the massage system when the cover is attached. Air can accumulate inside the hot tub and cause irreparable damage to the cover.

WATER FILTER BUTTON: The button turns the filter pump on and off. The button lights up red when activated.

WI-FI ACTIVATION: For Wi-Fi and smartphone app operation instructions, read the hot tub Wi-Fi instruction leaflet included in the package.

THE WATER HEATER RATE MAY CHANGE IN THE CONDITIONS BELOW:

• When the outdoor temperature is below 59°F (15°C).
• If the cover is off or not in the correct position. Always keep the cover on the hot tub when it is heating up or is not in use; it minimizes heat loss while preventing dust from contaminating the water.
• The water temperature shown on the display may not be correct if the filtration system is not activated. To read the correct water temperature on the display, run the filtration system for at least a minute.
• The water temperature as tested by an external thermometer may vary from the temperature as displayed on the hot tub panel by as much as approximately 37.4°F (3°C).

WINTER USE INSTRUCTIONS
It is important to follow these guidelines if you are setting up the hot tub during the winter. This will prevent damage to the hot tub heater and liner material, drastically extending the life of the product.

• If the outdoor temperature is below 59°F (15°C), unfold and inflate the hot tub indoors using the hot tub pump to avoid damaging the liner. This will make the hot tub liner more flexible and easier to set up.
• Continue setup outdoors by positioning the hot tub liner in the desired area, then connect the hot tub pump and fill with water. The water temperature used to fill the hot tub must be above 42.8°F (6°C), otherwise when you start the hot tub heater, the E03 alarm will appear.
• The hot tub can remain assembled during the winter, even if the temperature is between 42.8°F (6°C) and 50°F (10°C). Once the temperature falls below 42.8°F (6°C), the hot tub heater must always be on.
  The Freeze Shield^® system automatically keeps the water temperature between 42.8°F (6°C) and 50°F (10°C), preventing the water from freezing.
• If the Freeze Shield^® system isn't working, alarms will appear on the display screen. Be sure to continuously check the status of your hot tub if the outdoor temperature is below 42.8°F (6°C). If you have a long-term absence from your home when there is a risk of temperatures falling below 42.8°F (6°C), we strongly suggest disassembling the hot tub and storing it following the Disassembly and Storage Instructions.
• Any damage due to using the hot tub in these conditions is the responsibility of the customer. Do not use the hot tub when the outdoor temperature reaches 14°F (-10°C); follow the Disassembly and Storage Instructions for proper procedures.

HEATING TIMES
For the water to reach 104°F (40°C), the time required is based on the starting water temperature and outdoor temperature. The data below is purely for reference.
To display the current water temperature, run the filter system for at least a minute.

MAINTENANCE INSTRUCTIONS

• Liner, cover, filter cartridge, water and chemical maintenance must be performed for the health of your hot tub. Not adhering to guidelines in this section might put you and your family's health at risk.

Ensure the pump is unplugged before conducting any hot tub maintenance.

LINER

• It is normal for your hot tub liner to appear as if it is losing air due to variations in ambient temperature that may change the internal air pressure in the liner. Follow the assembly instructions and inflate to the accurate pressure, when needed.
• When detaching the pump from the liner, to avoid water from coming out of the pipes, block the pipe by screwing on the cap and installing the stoppers on the debris screens.

COVER

• The inside and outside of the cover should be cleaned periodically by using a gentle detergent for the PVC material.

FILTER CARTRIDGE

• To optimize the performance of the filtration system, check and clean your filter cartridge every day.
• We recommend changing your filter cartridge every week or replacing it if after washing, the filter cartridge remains soiled and discolored.

WATER
Many pollutants settle below the water line. These pollutants can cause bacterial, algal or fungal growth. After a while, tenacious stains or biofilms may develop on the accessible surfaces below the water line. It is recommended to clean your hot tub as regularly as needed.

• To keep your water clean, run the filtration system and perform chemical maintenance every day, the filtration system eliminates the debris in the water and the chemical maintenance sanitizes the water.
  NOTE: When performing the chemical maintenance, use the chemical dispenser with tablets only (do not use granules). Don't throw chemical products (tablets, granules or liquid) directly in the water; the chemicals will settle on the bottom of the hot tub, damage the material and discolor the PVC.
• Water quality will be directly related to frequency of use, number of users and overall maintenance of the hot tub. The water should be changed every 3 days if there is no chemical treatment being performed. It is highly recommended to use tap water to fill the hot tub to minimize the influence of unwanted pollutants, such as minerals.
• We recommend taking a shower before using your hot tub, as cosmetic products, lotions and other residues on the skin can quickly degrade water quality.

Chemical Tablets (Not Included):

• Remove the chemical dispenser from the hot tub when the hot tub is in use.
• After performing chemical maintenance and before using the hot tub, use a test kit (not included) to test the water chemistry. We recommend maintaining your water chemical balance as follows:

  pH	Total Alkalinity	Free Chlorine
  7.4-7.6	80-120ppm	2-4ppm

• Hot tub damage resulting from misuse of chemicals and mismanagement of water is not covered by the warranty.
• Pool chemicals are potentially toxic and should be handled with care. There are serious health risks from chemical vapors and the incorrect labeling and storage of chemical containers.
• Please consult your local pool or chemical supply retailer for more information about chemical maintenance. Pay close attention to the chemical manufacturer's instructions.
• Over-usage of chemicals will damage the hot tub, including but not limited to discoloration of the printing, damaged welding points in the material and liner deterioration.

SUCTION FITTINGS

• Replace suction fittings every 3 years.
• Cover/grate, including fasteners, shall be observed for damage or tampering each operational day.
• Missing, broken, or cracked cover/grates shall be replaced before bathers are allowed to use the hot tub.
• Loose cover/grates and associated components shall be reattached before bathers are allowed to use the hot tub.
• SOFA components and fastener receptacles shall be clean and free of debris or obstructions during installation of cover/grate and fasteners.
• Remember to hand-check cover/grate for snugness to the sump/frame after installation.
• Before using the product, please check the integrity of the head of the suction fitting. If the product is broken, cracked, or the color has significantly faded, do not use it.

DISASSEMBLY & STORAGE INSTRUCTIONS

• Be sure that your hot tub is completely clean and dry before storage. If all parts are not completely dry, mold may result.
• Store in a dry place with a moderate temperature between 59ºF (15ºC) and 100ºF (38ºC).

• To dry the different parts of the hot tub, follow the drawings. Drawings are for illustration purposes only. May not reflect actual product. Not to scale.
• After draining the hot tub, some water may remain in the pump, liner chamber, massage chain and inflatable cover. Make sure that all of these parts of the hot tub are completely dry. This is essential to extend the life of the hot tub and to avoid mildew.
• The water inside the liner chamber and the inflatable cover is from the humidity in the air used to inflate them. The amount of water will vary depending on the amount of humidity in your area.

Detergent residue and dissolved solids from bathing suits and chemicals may build up on the hot tub walls. Use soap and water to clean the walls and rinse thoroughly. Do not use hard brushes or abrasive cleaners.

• To deflate the hot tub, follow the drawings. Drawings are for illustration purposes only. May not reflect actual product. Not to scale.
• The hot tub is equipped with a deflation function to remove all the air from inside the chamber to make it easier to pack and store.

REPAIRING
When repairing the cover or interior floor:
Use the provided repair patch to repair tears or punctures.

• Clean the area, and carefully peel the patch.
• Stick the patch over the damaged area.
• Wait 30 seconds before re-inflation.

When repairing the walls or exterior floor:
Use the provided repair patch and glue (not included) to repair tears or punctures.

• Clean and dry the area to be repaired.
• Cut the provided patch to the appropriate size. DO NOT peel the patch.
• Use glue (not included) to coat one side of the newly cut patch. Make sure the glue is evenly distributed. Wait for 30 seconds and then place the patch with glue over the damaged area.
• Smooth out any trapped air bubbles and press down firmly for two minutes.
• Wait 30 minutes before re-inflation.

STORAGE

• Remove all accessories and make sure the hot tub liner, inflatable cover, pump and accessories are completely clean and dry before storing. If the hot tub is not completely dry, mold may form and damage the hot tub liner during the storage period.
• Fold the hot tub liner only if the ambient temperature is above 59ºF (15ºC) to ensure pliability.
• Store the hot tub in a dry place with a moderate temperature between 59ºF (15ºC) and 100ºF (38ºC).
• We strongly recommend positioning the hot tub liner and inflatable cover inside a carton box to better protect the material during the winter months.

TROUBLESHOOTING

• For help with issues with your hot tub, please consult the Troubleshooting section of this manual.

WI-FI LED LIGHT STATUS

ERROR CODES

• For help with issues with your hot tub, please consult the Error Codes section of this manual.

Error Code	Probable Causes	Solutions
The water flow sensors work without pressing the filter or heat button.	The water flow sensor flags didn't fall back into the correct position.	Unplug the plug gently, strike the side of the pump but not violently, and plug it back in.
	The water flow sensors are broken.	For assistance, please visit the support section on our website, www.bestwayusa.com.
The water flow sensors do not detect enough water during the filtering and/or heating functions.	The 2 stopper caps are still inside the pool. The filter cartridge is dirty.	Remove the 2 stopper caps before heating. Refer to the Assembly section for more information. Remove the filter set from inside the hot tub and push the filter or heat button. If no alarm appears, clean or change the filter cartridge in the pump.
	Activate the filter or heat system and put your hand in front of the outlet pipe inside the pool to check if you can feel water flowing out. If no water flows out, the water pump is broken. If water flows out but the alarm still appears, the water flow sensors are broken.	For assistance, please visit the support section on our website, www.bestwayusa.com.
	The filter is blocked.	Clean the filter and check for damage. Replace or re-install as necessary. For assistance, please visit the support section on our website,www.bestwayusa.com.
	The pipes in the liner are bent or have poor water flow.	Check the hot tub connection to see if the pipes are bending. For assistance, please visit the support section on our website, www.bestwayusa.com.
	The debris screens are blocked by hard water due to calcium build-up.	Empty the hot tub and place a garden hose inside the pipes to wash away the debris. To be sure all the debris is removed, do this from the outside and inside of the hot tub. Use a toothbrush to remove any stubborn debris. For assistance, please visit the support section on our website, www.bestwayusa.com.
	The washers are worn or damaged.	Check the washers inside the coupling for damage. Unscrew the couplings and remove the washer for further inspection. For assistance, please visit the support section on our website, www.bestwayusa.com.
The pump's thermometer reads the water temperature below 40°F (4°C).	The water temperature is lower than 40°F (4°C).	The hot tub is not designed to operate with water temperatures lower than 40°F (4°C). Unplug the pump and only re-start the pump when the water temperature reaches 42.8°F (6°C).
	If the water temperature is higher than 44.6°F (7°C), the pump's thermometer is broken.	For assistance, please visit the support section on our website, www.bestwayusa.com.
The pump's thermometer reads the water temperature as over 119ºF (48ºC).	The water temperature is over 119°F (48°C).	The hot tub is not designed to operate with water temperatures greater than 104°F (40°C). Unplug the pump and restart it when the water temperature reaches 100°F (38°C) or lower.
	The ambient temperature is higher than 104°F (40°C) or the hot tub has been exposed to direct sunlight for an extended period.	Unplug and detach the pump and drain the hot tub. After 15 minutes, reattach the pump, plug it back in and restart the heating function. If the alarm appears again, consider moving the hot tub to another location without direct sunlight.
	If the water temperature is lower than 113°F (45°C), the pump's thermometer is broken.	For assistance, please visit the support section on our website, www.bestwayusa.com.
The pump's thermometer connection has issues.	The connection between the temperature sensor and the PCB may have an issue.	Unplug the hot tub, wait 5 minutes, and then plug it back in while switching the pump on. If the alarm appears again, please visit the support section on our website, www.bestwayusa.com.
The pump's thermometer reads the water temperature as over 116.6°F (47°C).	The water temperature is over 116.6°F (47°C).	The hot tub is not designed to operate with water temperatures greater than 104°F (40°C). Unplug the pump and restart it when the water temperature reaches 100°F (38°C) or lower.
	The ambient temperature is higher than 104°F (40°C) or the hot tub has been exposed to direct sunlight for an extended period.	Unplug and detach the pump and drain the hot tub. After 15 minutes, reattach the pump, plug it back in and restart the heating function. If the alarm appears again, consider moving the hot tub to another location without direct sunlight.
	If the water temperature is lower than 113°F (45°C), the pump's thermometer is broken.	For assistance, please visit the support section on our website, www.bestwayusa.com.
Wi-Fi module connection failed.	The Wi-Fi module is damaged.	For assistance, please visit the support section on our website, www.bestwayusa.com. NOTE: Press any button to remove the alarm and continue to use the hot tub without the Wi-Fi connection.
Electricity is detected from the ground wire.	An appliance in your home may have an electric leak.	Call an electrician immediately to understand if power is flowing inside the grounding connection. If the problem continues, to use your hot tub safely, we strongly recommend connecting the hot tub plug to a socket with independent grounding.
	The pump has a problem.	For assistance, please visit the support section on our website, www.bestwayusa.com.

1. Replace damaged cord immediately.
2. Do not bury cord.
3. Connect to a grounded, grounding type receptacle only.

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