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RUKO DRONE App
Note: Please turn on the Aircraft firstly, then the Transmitter. Otherwise, they will not be paired.
Tips:
NEW TO FLYING DRONES?
Check the Flight Guide in the App
Search "Ruko F11 GIM Quick Start" on YouTube for First Flight
Scan QR Code for More Tech and Video Support
CONTACT US FOR MORE TECH SUPPORT
rukodrone@gmail.com
+1 (949) 394 - 4635 (Available from 6pm to 4am PDT)
Question | Reason | Solutions |
The motors cannot be started | Weak GPS signal | Turn on the Aircraft in an open area with strong GPS signal |
The red light stays on | The Aircraft has low battery. Please charge the battery in time | |
The pink light stays on | The compass is not calibrated. Please refer to the "Calibration Before Flight" section of the User Manual | |
The left and right joystick are not in place | Push the left and right joysticks simultaneously to 5 o'clock and 7 o'clock for 2 seconds | |
Unstable flight | Flying too low, affected by Aircraft airflow | Please fly the Aircraft above 9.84ft (3 meters) |
The gyroscope is not calibrated | Place the Aircraft on a horizontal surface and conduct gyroscope/horizontal calibration. Please refer to the "Calibration Before Flight" section of the User Manual | |
The propellers become deformed and incomplete | Replace the propellers with new ones | |
GPS signal is unstable. Flying near buildings and in obstructed places | Please fly the Aircraft in an open area free of obstacles within the circle of radius 32.81 ft (10 meters) | |
Out of control, spinning around on its own, abnormal sound | The Transmitter signal is interfered or the Aircraft exceeds the range of remote control | Please fly the Aircraft outdoors without interference, and ensure that it is within a controllable range |
Compass interference | Please manually land the drone in time and calibrate the compass. Please make sure to fly away from the buildings, trees, power lines, and signal towers | |
The propellers become deformed and incomplete | Replace the propellers with new ones | |
The Gimbal is not working | When Fly from the grass, the gimbal touches the grass | Put the drone on landing pad or cardboard to prevent the gimbal from hitting with other objects |
When fly from the wooden floor, vibration will be transmitted through the floor | Take off the drone from the place without vibrations | |
The gimbal is interfered by external forces or the drone is picked up during self-inspection | Put the Aircraft on the level ground without touching. The gimbal will star to work after 40 seconds | |
When turning on the drone on the desk, the desk will amplify the subtle vibrations into high-frequency vibrations | Turn on the drone on the place without vibrations | |
The compass is in calibrating | Put the Aircraft on level ground after compass calibration. The gimbal will start to work after 20 seconds | |
Video freezes, image transmission distance is short | The Aircraft is out of Wi-Fi range | Fly the Aircraft within the range of the Wi-Fi |
WiFi image transmission signal interference | Fly the Aircraft in an unobstructed open area free of buildings, high-voltage wires and signal towers | |
The transmitter and the mobile phone are not pointed at the direction of the drone | Point the Transmitter and the mobile device at the flying direction of the Aircraft to maintain the strongest signal connection | |
Phone performance freezes | Close unused apps running in the background to maintain the best performance of the phone | |
Video is not clear | if use APP storage, the pixels are 1920×720P | Insert the memory card and storage the video on the memory card |
App does not display the interface | The phone is not connected to Wi-Fi | Connect your mobile device to the Wi-Fi: Ruko-GIM-****** |
The phone version is too low | Android 6.0 and above, IOS 10.02 and above | |
When connecting to the drone' s WiFi, the network is not set or set incorrectly | Set the Wi-Fi correctly | |
Turn the phone to airplane mode | ||
VPN switch is turned on | Turn off the VPN switch | |
APP crashes or functions abnormally | Wrong app downloaded | Download the correct App |
A few mobile phone versions are old and incompatible with APP | Provide mobile phone version and model, we will adapt and solve it | |
Phone cannot connect to Wi-Fi | It is the first time to connect your phone to the Wi-Fi | Try connecting a few more times or restart the phone |
The WiFi name is not displayed in the list | The phone is a single band | Use the dual band devices that support both 2.4 GHz and 5 GHz/5.8 GHz |
WiFi has not been activated | Wait for about 30 seconds after turning on the Aircraft and keep refreshing the Wi-Fi list while the Wi-Fi is activated | |
GPS signal is weak | Turning on the drone indoors | GPS signals cannot be found indoors. Please search for GPS signals in an open place outdoors |
Under the tree, next to the building, in an obstructed place | Please stay away from obstacles for more than 32.81 feet (10 meters), and search for GPS signals in an open area | |
Unable to return home, drifting and flying away | GPS signal was turned off during the flight | Please don't turn off GPS suddenly during outdoor flight. Switch back to GPS mode in time |
App always says the Transmitter has low battery | The phone cannot connect to the Transmitter due to the wrong sequence for turning on the equipments | The correct sequence is:
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The Aircraft cannot be paired with the Transmitter | The wrong sequence for turning on the equipments | Correct pairing steps:
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Cannot charge battery/Cannot fully charge battery | Using inferior charger or charging on the computer with unstable voltage output | Use a mobile USB charger that ensures constant stable voltage output (5V) and amperage output (2-3A) |
Using inferior charging cables | Please use the original factory charging cable to charge | |
Short battery life | Flying in windy weather | Flying in windy weather will accelerate power loss |
Flying in cold weather | In low temperatures, the chemical reaction of the lithium battery is slowed down and the energy cannot be fully released | |
The battery is not fully charged | Fully charged with the correct USB charger before flying | |
The product has slight marks | We tested all Aircraft before shipping | In order to give you the best experience, we tested functions of all Aircraft before shipping. Therefore, it is inevitable that there will be slight traces. However, it can be guaranteed that all Aircraft are 100% brand new |
CONTACT US FOR MORE TECH SUPPORT
+1 (888)892-0155
Mon-Fri 7:00AM - 7:00PM (PST)
+86 19129317359
rukodrone@gmail.com
rukotoy.com
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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