Akuvox R29 Series Administrator's Manual
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Summary of Contents for Akuvox R29 Series

  • Page 1 About This Manual About This Manual...
  • Page 2 This manual applies to 29.30.10.15 version, and it provides all the configurations for the functions and features of R29 series door phone. Please visit Akuvox forum or consult technical support for any new information or the latest...
  • Page 3: Product Overview

    Product Overview Product Overview The Akuvox R29 series is an Android-based IP video door phone that combines audio and video communications, access control, and video surveillance. Its advanced Android OS, Cloud, and AI- based communication technologies allow for customization to meet your specific operational needs.
  • Page 4: Change Log

    Change Log Change Log * Add High Security Mode High Security Mode...
  • Page 5: Model Differences

    Model Differences Model Differences Model Model R29C R29C R29S R29S R29C-B R29C-B R29C-L R29C-L Touch Screen √ √ √ √ Relay In Relay Out Alarm In RS485 √ √ √ √ 13.56MHZ & 13.56MHZ & 13.56MHZ & 13.56MHZ & Card Reader 125KHZ 125KHZ 125KHZ...
  • Page 6 Introduction to Configuration Menu Introduction to Configuration Menu Status Status: this section gives you basic information such as product information, network Information, and account information, etc. Intercom Intercom: this section covers intercom call, LED & LCD settings, relay, input control, Live stream, RTSP, ONVIF, motion detection, card setting, face recognition setting, tab &...
  • Page 8: Access The Device

    Access the Device Access the Device Door phones' system settings can be either accessed on the device directly or on the device web interface. Access the Device Setting on the Device Access the Device Setting on the Device You can set up some basic settings on the device screen by pressing 9999 9999 + Dial key Dial key + 3888 (password) on the Dial...
  • Page 9 Access the Device Setting on the W eb Interface Access the Device Setting on the W eb Interface You can also enter the device IP address on the web browser to log in to the device web interface where you can configure parameters, etc. You can check the IP address on the device Settings > Settings >...
  • Page 10 Note Note You can obtain the device IP address using Akuvox IP scanner. Download IP scanner: https://knowledge.akuvox.com/docs/akuvox-ip-scanner? https://knowledge.akuvox.com/docs/akuvox-ip-scanner? highlight=IP highlight=IP See detailed guide: https://knowledge.akuvox.com/v1/docs/en/how-to-obtain-ip- https://knowledge.akuvox.com/v1/docs/en/how-to-obtain-ip- address-via-ip-scanner?highlight=IP%20Scanner address-via-ip-scanner?highlight=IP%20Scanner Google Chrome browser is strongly recommended. The initial user name and password are admin admin and please be case-sensitive to the user names and passwords entered.
  • Page 11: Language Setting

    Language and Time Setting Language and Time Setting Language Setting Language Setting Set up the language during initial device setup or later through the device or web interface according to your preference. Note Note R29Z/R29Z-L's language is Chinese by default, so there is no such option the first time it boots up.
  • Page 12: Time Setting

    Language Setting on the Device Web Interface Language Setting on the Device Web Interface To configure the language display on the device web interface Phone > Time/Lang > LCD Phone > Time/Lang > LCD Language . Language The device web supports the following languages: The device web supports the following languages: English, Simplified Chinese, Traditional Chinese, Polish, Korean, Dutch, French, German, Japanese, and Russian.
  • Page 13 Time settings, including time zone, date and time format, and more, can be configured either on the device or the web interface. Time Setting on the Device Time Setting on the Device To set up time settings on the device Time Time interface.
  • Page 14 Time settings on the web interface allows you to set up the NTP server address that you obtained to automatically synchronize your time and date. When a time zone is selected, the device will automatically notify the NTP server of the time zone so that the NTP server can synchronize the time zone setting in your device.
  • Page 15: Volume Configuration

    Volume and Tone Configuration Volume and Tone Configuration Volume and tone configuration include microphone volume, the AD volume, keypad volume, speaker volume, tamper alarm volume, and open-door tone configuration. Moreover, you can upload the tone you like to enrich your personalized user experience. Volume Configuration Volume Configuration You can configure the Mic volume according to your need for open-door notification.
  • Page 16 example, the open door success announcement, ringback sound, and other prompt sounds. To set up the volume on the web interface, navigate to Phone > Audio > Volume Control Phone > Audio > Volume Control. In addition, call volume can be configured on the web Phone > Call Feature > Phone >...
  • Page 17 Parameter Set-up : Parameter Set-up Open Door Outside Succeeded Text Prompt Open Door Outside Succeeded Text Prompt: tick the check box if you want to see the text prompt after the door opening success. Open Door Inside Succeeded Text Prompt Open Door Inside Succeeded Text Prompt: tick the check box if you want to see the text prompt after opening the door by pressing the exit button.
  • Page 19 LED & LCD Setting LED & LCD Setting Infrared LED Setting on the Device Infrared LED Setting on the Device Infrared LED is mainly designed to reinforce the light for facial recognition at night or in a dark environment, you can configure the infrared LED in the device and on the web interface. To configure the infrared LED setting on the device LED LED interface.
  • Page 20 Parameter Set-up : Parameter Set-up LED Type LED Type : you can see the LED type Auto, ON, OFF, Schedule Auto, ON, OFF, Schedule you selected. Threshold Threshold : refers to the current light intensity indicated by the photo-resistor value. The higher photo-resistor values correspond conversely to the lower light intensity and vice versa.
  • Page 21 Note Note The threshold value will not be shown on the screen unless you change the LED type to either Auto Auto or Schedule Schedule . Infrared LED Setting on the W eb Interface Infrared LED Setting on the W eb Interface You can also select the LED type on the device web Intercom >...
  • Page 22 Navigate to Intercom > LED Setting > LED Control Intercom > LED Setting > LED Control interface. Parameter Set-up : Parameter Set-up Time (H) Time (H): enter the time span for the LED lighting to be valid, e.g. if the time span is from 18-22 18-22 it means LED light will stay on during the time span from 6:00 pm 6:00 pm to 10:00pm...
  • Page 23: Screen Display Configuration

    several times in order to obtain the actual photo-resistor value in a specific environment (the value fluctuation is about 5), and the value is what you based on configuring the minimum and maximum photo-resistor values. Photoresistor Setting Photoresistor Setting : set the minimum and maximum photoresistor value based on the current actual photo-resistor value detected to control the ON-OFF ON-OFF of the LED light.
  • Page 24 You can configure the home screen background display and the foreground colors for Villa Villa mode, Building mode, and Office Building Office mode home screen display according to your preference on the web Intercom > Advanced > UI interface. Intercom > Advanced > UI Parameter Set-up : Parameter Set-up Foreground Color...
  • Page 25 Parameter Set-up : Parameter Set-up Screensaver Time Screensaver Time : set up the screen saver display duration from 5 seconds to 2 hours. The screensaver display will start when the device goes into sleep mode. Sleep Sleep : set up the sleep mode timing from 5 seconds to 30 min. For example, if you set it to 10 seconds, then the device will go into sleep mode when detecting no approaching object or no operation on the device.
  • Page 26 You can also conduct the await screen configuration on the web Intercom > Advanced > Intercom > Advanced > Standby Interface. Standby Parameter Set-up : Parameter Set-up Screensaver Mode Screensaver Mode : enable the screen saver mode if needed. Screensaver Time Screensaver Time : set up the screen saver display duration from 5 seconds to 2 hours.
  • Page 27 Navigate to Phone > Import/Export > Upload Screensaver Picture Phone > Import/Export > Upload Screensaver Picture . You are allowed to upload a maximum of 5 pictures, and each picture will be displayed in rotation according to the ID order with the specific time duration (Play Time Play Time ) you set.
  • Page 28 Parameter Set-up : Parameter Set-up Main Page Main Page : upload the picture for the poster display. Visitors need to tap the poster (screen) first before they can go to the home screen. Other Page Other Page : upload the picture for a background display for the screens other than the poster screen display.
  • Page 29 Note: Note: This function can only be applied in the Villa mode and Office mode. Pictures uploaded should be in png format with 1 MB in maximum. The ideal picture size is 800*314 in order to achieve the best effect. Upload Device Booting Image Upload Device Booting Image You can upload the booting image to be displayed during the device’s booting process if needed.
  • Page 30 Upload Device Logo Upload Device Logo You can navigate to Phone > Import/Export > Import Alphanumeric Theme Logo (.png) Phone > Import/Export > Import Alphanumeric Theme Logo (.png). Configuration for Scenario-based Screen Display Mode Configuration for Scenario-based Screen Display Mode The door phones offer you four types of screen display modes for different applications: Building mode, Villa Mode, Office Mode, and Alphanumeric Mode.
  • Page 32 Office mode screen display is not shown here as it shares a similar home screen display with that of Villa mode, however, the two modes vary in terms of their dial screen displays that will be explained in the following sections. Building Mode Home Screen Configuration Building Mode Home Screen Configuration You can customize your building mode home screen icon display if needed.
  • Page 33 To configure the tab icons on the web Intercom > Key/Display >Select Icons Intercom > Key/Display >Select Icons interface. Parameter Set-up : Parameter Set-up Type Type : select the Type Type field for the tab type you need. Select Icon Select Icon: select by clicking the tab icon you need.
  • Page 34 You can configure the screen display for the layout of the Tenant icon, PIN icon, and Call icon on the home screen in villa mode. Navigate to Intercom > Key/Display > Key In Homepage Of The Office Theme And Villa Intercom >...
  • Page 35 Note: Note: Homepage Homepage type screen display will be denied if all of the icons are set Invisible Invisible . Alphanumeric Mode Home Screen Configuration Alphanumeric Mode Home Screen Configuration Alphanumeric Mode is used in the apartment with room number that carries both English alphabetic and numbers.
  • Page 36 You can navigate to Intercom > Key/Display > Display Setting Of The Alphanumeric Intercom > Key/Display > Display Setting Of The Alphanumeric Theme . Theme Parameter Set-up : Parameter Set-up Wall Mode Wall Mode : enable it if you want to set it as the most peripheral device. Visitors can only be allowed to tap Speed dial Speed dial tab (Concierge), Temp Key tab (QR code), PIN tab on the home screen(with dial pad), and they are not allowed to make calls by typing in the tower,...
  • Page 37 floor, and flat in wall mode. Homepage Visible Homepage Visible : enable it if you want to display a poster. For example, you can enable it if you want visitors to see a poster (screen) before going to the home screen. Name Name : create the prompts to be displayed on the different screens Home page, Home page,...
  • Page 38: Network Setting

    Network Setting Network Setting Device Network Connection Setting Device Network Connection Setting To ensure normal functioning, make sure that the device has its IP address set correctly or obtained automatically from the DHCP server. To check and configure the network connection on the device Network Network screen.
  • Page 39 IP Address IP Address : set up the IP Address if the static IP mode is selected. Subnet Mask Subnet Mask: set up the subnet Mask according to your actual network environment. Default Gateway Default Gateway: set up the correct gateway according to the IP address. DNS1/DNS2 DNS1/DNS2 : set up DNS1/ DNS2 (Domain Name Server Domain Name Server) according to your actual...
  • Page 40 Device Deployment in Network Device Deployment in Network To facilitate device control and management, configure Akuvox intercom devices with details such as location, operation mode, address, and extension numbers. So you can do it on the web Network > Advanced > Connect Setting...
  • Page 41: Nat Setting

    Parameter Set-up : Parameter Set-up Server Mode Server Mode : it is automatically set up according to the actual device connection with a specific server in the network such as SDMC SDMC or Cloud and None Cloud and None . None None is the default factory setting indicating the device is not in any server type, therefore you are allowed to choose Cloud...
  • Page 42 RPort RPort: enable the Rport when the SIP server is in WAN (Wide Area Network Wide Area Network). LTE W ireless Connection Setting (Optional) LTE W ireless Connection Setting (Optional) The LTE module enables cellular network connectivity for the device in areas where wired networks are unavailable, particularly beneficial for installations in older buildings.
  • Page 43 Antenna Switch Antenna Switch: select internal and external antenna for signal transmission. The internal antenna is a built-in antenna in the device while the external antenna is optional and is used to reinforce the signal in the compromised network environment. LTE Data Usage Control LTE Data Usage Control LTE data usage can be checked on the device web Network >...
  • Page 44 Start Date Start Date : set the start date of a month to start data usage monitoring from 1 to 31 1 to 31 . The start date is 1 1 by default. For example, if you set the start date as 1 1 then the end day will be the last day of the month, however, if the start date is 2 2 , then the end date will be 23:59 23:59 of the first day of the next month.
  • Page 45 SIP Account Registration Each device needs a SIP account to make and receive SIP calls. Akuvox intercom devices support the configuration of two SIP accounts, which can be registered under two independent servers. To configure the SIP account on the device Account...
  • Page 46 Account 1/Account 2: The door phone supports 2 SIP accounts. - Account 1 is the default account for call processing. Also, it will be utilized when the Akuvox SmartPlus cloud service is activated. - The system switches to Account 2 if Account 1 is not registered.
  • Page 47 Some SIP account registration settings are only accessible through the device's web interface at Account > Basic > SIP Account . Account > Basic > SIP Account Status: Status: Indicate whether the SIP account is registered or not. Account: Account: Choose the account for configuration. Display Label: Display Label: The label of the device.
  • Page 48 SIP servers enable devices to establish and manage call sessions with other intercom devices using the SIP protocol. They can be third-party servers or built-in PBX in Akuvox indoor monitor. To configure SIP server, go to Account > Basic > Preferred SIP Server/ Alternate SIP Account >...
  • Page 49 Port: Set the proxy port for establishing a call session via the backup outbound proxy server. Data Transmission Type Configuration Data Transmission Type Configuration Akuvox intercom devices support four data transmission protocols: User Datagram User Datagram Protocol(UDP), Transmission Control Protocol(TCP Protocol(UDP)
  • Page 50 UDP: UDP: An unreliable but very efficient transport layer protocol. It is the default transport protocol. TCP: TCP: A less efficient but reliable transport layer protocol. TLS: TLS: An encrypted and secured transport layer protocol. Select this option if you wish to encrypt the SIP messages for enhanced security or if the other party’s server uses TLS.
  • Page 51 Dial Options Configuration Dial Options Configuration Quick Dial By Number Replacement Quick Dial By Number Replacement The dial number replacement feature simplifies long and complex dial numbers of the device, providing shorter and more user-friendly alternatives for making calls. It allows the substitution of multiple dial numbers, such as IP addresses or SIP numbers, with a single, simplified number.
  • Page 52 Account: Account: Select the dial-out account. - Auto: - Auto: Dial-out using the registered account. When there are 2 registered accounts, Account 1 is the default. - Account 1/2: - Account 1/2: Dial-out using the chosen account. Prefix: Prefix: Specify a short number to replace the specified dialed numbers. Replace 1/2/3/4/5: Replace 1/2/3/4/5: Specify up to 5 numbers, which can be SIP number or IP address, to be replaced by the prefix.
  • Page 53 Note: Note: To modify a dial plan rule, check its box, and the Edit tab will appear. Quick Dial Using Configured Dial Name Quick Dial Using Configured Dial Name You can create one dial name on the Quick Dial Quick Dial screen in both villa mode and office mode on the device directly.
  • Page 55 Show: Show: Displays either the time or speed dial buttons on the dial screen. Quick Dial Name: Quick Dial Name: The name of the quick-dial contact. Quick Dial Number: Quick Dial Number: The SIP number or IP address of the contact. Note: Note: This function only applies to Villa and Office themes.
  • Page 56 Speed Dial Theme: Speed Dial Theme: Define layouts for speed dial buttons and the keypad on the dial screen. The 9 options are explained as follows: Options Options Descriptions Descriptions Standard Display time and keypad. Auto Display all speed dail buttons set by the users. 1 Key Display a single contract without the keypad.
  • Page 57: Group Speed Dial

    Note: Note: This function exclusively applies to Villa and Office themes. Group Speed Dial Group Speed Dial R29 allows you to make speed dial to the contacts in one contact group. When you press the Reception icon on the door phone, you can dial all the contact numbers in the group at the same. Reception You can navigate to Intercom >...
  • Page 58 Group: Group: Determine whether to disable this function and specify the group to which it should be applied. Once selected, the phone will speed-dial all its included contacts. Dial Key Order Dial Key Order The door phone provides two keypad key display options: Normal and disordered. Opting for the Disordered setting means that the arrangement of keys is randomized each time, enhancing security by preventing password spying.
  • Page 59: Call Setting

    Call Setting Call Setting Call Auto-answer Configuration Call Auto-answer Configuration Auto-answer feature allows the device to automatically pick up incoming calls without any manual intervention. You can also customize this feature by setting the time duration for auto-answering and choosing the communication mode between audio and video. To enable the Auto Answer feature, go to Account >...
  • Page 60 Sequence Call is a feature that allows you to dial a group of numbers in a predefined order until one of them answers. This feature is supported by Akuvox SmartPlus, which provides a set of sequence call numbers for the application.
  • Page 61 Maximum Call Duration Setting Maximum Call Duration Setting The door phone allows you to set up the call time duration in receiving the call from the calling device as the caller side might forget to hang up the intercom device. When the call time duration is reached, the door phone will terminate the call automatically.
  • Page 62 This feature automatically ends the call once the door is released, allowing for the seamless reception of subsequent calls. To do this configuration on the web Intercom > Basic > Hang Up After Open Door Intercom > Basic > Hang Up After Open Door interface. Type: Type: Specify the door unlock method.
  • Page 63: Phone Book Configuration

    Phone Book Configuration Phone Book Configuration Phone Book Configuration on the Device Phone Book Configuration on the Device You can create contact groups for users. To configure the phone book on the device Contact Contact screen.
  • Page 66 Parameter Set-up : Parameter Set-up Group Group : click the green tab to select the group name you have created. You cannot select the group name If no group name has been created. Dial Type Dial Type : select and assign the group name to an account. If you select the default option, then the contact number will be called out from SIP account 1 if the contact numbers are set up in both SIP Account 1 and 2.
  • Page 67 Manage Contact Groups on the Web Interface Manage Contact Groups on the Web Interface You can create and edit a contact group for the contacts. The contact group will be used when you are adding a user. Navigate to Contacts > Contacts List > Group Contacts >...
  • Page 68 Parameter Set-up : Parameter Set-up Phone Phone : the phone number of the contact. It supports IP address and SIP number. Group Group : choose a default or pre-configure group for the contact. Or choose Hidden Contacts to hide this contact. Dial Account Dial Account : choose one high priority account to call out the contact.
  • Page 69 Contacts Import and Export on the Web Interface Contacts Import and Export on the Web Interface When the contact becomes so many that you cannot afford to manage each contact one by one manually, you can import and export the contacts in batch on the device web. Navigate to Phone >...
  • Page 70 Contacts Sort By Contacts Sort By: select the display order of the contacts. Select ASCII Code ASCII Code if you want the contacts to be displayed in an order based on ASCII code; select Room Number Room Number if you want the contacts to be displayed in an order based on room numbers. Select Import Import.
  • Page 71 Hide Group Label For Contact List Hide Group Label For Contact List: select enable or disable to control the display of the group label. If you select disable, then only the contact tab will be displayed while the group tab will be concealed and vise versa. Contact List Search Box Visible Contact List Search Box Visible : select Visible or Invisible to control the display of the Tap here to search...
  • Page 72: Audio Codec Configuration

    Audio & Video Codec Configuration Audio & Video Codec Configuration Audio Codec Configuration Audio Codec Configuration The door phone supports three types of codec (PCMU, PCMA, and G722) for encoding and decoding the audio data during the call session. Each type of Codec varies in terms of sound quality.
  • Page 73 To do the configuration on device web Account > Advanced > Video Codec Account > Advanced > Video Codec interface. Parameter Set-up : Parameter Set-up Name Name : check to select the H264 video codec format for the door phone video stream. H264 is the video codec by default.
  • Page 74 Door Access Control Configuration Door Access Control Configuration Relay Switch Setting Relay Switch Setting You can configure the relay switch(es) for the door access on the web Intercom > Relay > Intercom > Relay > Relay interface. Relay Relay ID Relay ID : The specific relay for door access.
  • Page 75 - Bistable Bistable : The relay status resets upon triggering the relay again. Trigger Delay (Sec) Trigger Delay (Sec): Set the delay time before the relay triggers. For example, if set to 5 seconds, the relay activates 5 seconds after pressing the Unlock button. Hold Delay (Sec) Hold Delay (Sec): Determine how long the relay stays activated.
  • Page 76 To set up a web relay, go to Phone > Web Relay Phone > Web Relay interface. Type Type : Determine the type of relay activated when employing door access methods for entry. - Disabled: Only activate the local relay. - WebRelay: Only activate the web relay.
  • Page 77 Security Relay Setting Security Relay Setting The Security Relay, known as Akuvox SR01, is a product designed to bolster access security by preventing unauthorized forced entry attempts. Installed inside the door, it directly governs the door opening mechanism, ensuring that the door remains secure even in the event of damage to the device.
  • Page 78 Connect Type Connect Type : The security relay connects to the door phone using RS485 by default. Trigger Delay (Sec) Trigger Delay (Sec): Set the delay time before the relay triggers. For example, if set to 5 seconds, the relay activates 5 seconds after pressing the Unlock button. Hold Delay (Sec) Hold Delay (Sec): Determine how long the relay stays activated.
  • Page 79 The relay schedule allows you to set a specific relay to always open at a certain time. This is helpful for situations like keeping the gate open after school or keeping the door open during work hours. To configure a relay schedule, go to Intercom > Relay > Relay Schedule Intercom >...
  • Page 80 To create a weekly schedule: To create a weekly schedule: To create a longer period schedule: To create a longer period schedule: After the access control schedule is set up, you can assign the schedule on the Intercom > Relay Intercom >...
  • Page 81 You can also create a door access schedule on the device Schedule > Add Schedule Schedule > Add Schedule screen. Edit the Door Access Schedule Edit the Door Access Schedule Edit the Door Access Schedule on the Web Interface Edit the Door Access Schedule on the Web Interface To edit the schedule, go to the Intercom >...
  • Page 82 Edit the Door Access Schedule on the Device Edit the Door Access Schedule on the Device To edit the schedule, go to the device Schedule > Schedule Schedule > Schedule screen.
  • Page 83 Import and Export Door Access Schedule Import and Export Door Access Schedule You can create door access schedules one by one or in bulk. You can export the current schedule file, edit it or add more schedules following the format, and import the new file to the desired devices.
  • Page 84 Door Unlock Configuration Door Unlock Configuration Configure PIN Code for Door Unlock Configure PIN Code for Door Unlock There are two types of PIN codes for door access: public and private. A private PIN is unique to each user, while the public one is shared by residents in the same building or complex. You can create and modify both the public and private PIN codes.
  • Page 85 Note The Public PIN code will not be valid until the function is turned on. APT+PIN can only be applicable when the device is added to the Akuvox SmartPlus. Configure Private PIN Code on the Device Configure Private PIN Code on the Device You can set up a private PIN code on the device for the specific user.
  • Page 86 Note Note Username must be entered first before you can create the PIN code. Private PIN Code on the Web Interface Private PIN Code on the Web Interface On the web interface, you can create the PIN code and customize additional settings, such as defining the door access schedule to determine when the code is valid and specifying which relay to open.
  • Page 87 User ID User ID : The unique identification number assigned to the user. Name Name : The name of this user. Code Code : Set a 2-8 digit PIN code solely for the use of this user. Each user can only be assigned a single PIN code.
  • Page 88 Relay Relay: Specify the relay(s) to be unlocked using the door opening methods assigned to the user. Web relay Web relay: Specify the ID of web relay action commands that you’ve configured on the Web Relay interface. A default value of 0 indicates that the web relay will not be triggered. Building Building : The user's residential building.
  • Page 89 The device provides two authentication methods for private PIN code access: PIN and APT# + PIN. The latter requires users to input their apartment number followed by their private PIN to unlock the door. To set up the authorization mode, go to the Intercom > PIN Setting > Private PIN interface. Intercom >...
  • Page 90 Configure Facial Recognition on the Web Interface Configure Facial Recognition on the Web Interface You can import the face data to the device on the web interface, go to Intercom > User > Add Intercom > User > Add User interface. User...
  • Page 91 Status Status: Indicate whether the user's face photo has been uploaded successfully. Photo Photo : Upload a photo complying with the following requirements: The photo must be in JPG, PNG, or BMP format. The photo must be at least 250 x 250 pixels and no more than 2MB in size. The photo must be clear and not blurred.
  • Page 92 Face Recognition Enabled Face Recognition Enabled : Enable/disable the facial recognition function. Offline Learning Enabled Offline Learning Enabled : Facial recognition accuracy improves as the number of facial recognition increases. Facial Recognition Matching Level Facial Recognition Matching Level: Determine how strict the facial recognition system is in comparing a person’s face with uploaded face data.
  • Page 93 - Default: The message is “Opening Door Succeeded”. - Resident name: Display the user's name as registered in their facial data. Facial Recognition Improvement Facial Recognition Improvement {{snippet.Facial Recognition Improvement}} To set it up, go to Intercom > Face Setting > Face Experience Improvement Intercom >...
  • Page 94 Code Code : The card number that the card reader reads. Note: Note: Each user can have a maximum of 5 cards added. The device allows to add 20,000 users. RF cards operating at 13.56 MHz and 125 KHz frequencies are compatible with the door phone for access.
  • Page 95 Configure RF Card Code Format Configure RF Card Code Format To integrate the RF card door access with the third-party intercom system, you need to match the RF card code format with the one used by the third-party system. To set it up, go to Intercom > Card Setting > RFID Intercom >...
  • Page 96 NFC and Felica Card Setting NFC and Felica Card Setting Set the device to support NFC and Felica cards on the device before they can be used. To use the specific card, go to Intercom > Card Setting > Contactless Smart Card Intercom >...
  • Page 97: Access Authentication

    Sector/Block Sector/Block: Specify the location where encrypted card data is stored. A Mifare card has 16 sectors (numbered 0 to 15), and each sector has 4 blocks (numbered 0 to 3). Block Key Block Key: Set a password to access the data stored in the predefined sector/block. Access Authentication Access Authentication You can set up multiple access authentication modes, and set up authentication security as needed.
  • Page 98 Unlock by QR Code Unlock by QR Code You can use a QR code to unlock the door with the door phone. This method requires the Akuvox SmartPlus cloud service. You have to activate this feature before using it. Navigate to Intercom > Relay > Open Relay via QR Code Intercom >...
  • Page 99 Rssi Threshold Rssi Threshold : Set the received signal strength. Higher values indicate stronger signal strength, making it easier to receive the Bluetooth signal. Open Door Interval (Sec) Open Door Interval (Sec): Set the time interval between consecutive Bluetooth door access attempts.
  • Page 100 Tip: Tip: Here is an HTTP command URL example for relay triggering. Note Note The HTTP format for relay triggering varies depending on whether the door phone's high secure mode is enabled. Please refer to this how-to guide Opening the Door via HTTP Opening the Door via HTTP Command Command...
  • Page 101 Trigger Electrical Level Trigger Electrical Level: Set the input interface to trigger at low or high electrical level. Action To Execute Action To Execute : Set the desired actions that occur when the specific Input interface is triggered. - FTP: Send a screenshot to the preconfigured server.
  • Page 102 Unlock by Reception Icon Unlock by Reception Icon The Reception button is a tab on the home screen that allows residents and visitors to contact the receptionist or the security guard of the building. They can tap this button to ask for help or access to the door.
  • Page 103 Unlock by DTMF code Unlock by DTMF code Dual-tone multi-frequency signaling(DTMF DTMF ) is a way of sending signals over phone lines by using different voice-frequency bands. Users can use the DTMF function to unlock the door for visitors during a call by either typing the DTMF code on the soft keypad, or tapping the unlock tab with the DTMF code on the screen.
  • Page 104 DTMF Mode DTMF Mode : Set the number of digits for the DTMF code. 1 Digit DTMF 1 Digit DTMF : Define the 1-digit DTMF code within the range(0-9 and *,#) when the DTMF Mode is set to 1-Digit. 2-4 Digit DTMF 2-4 Digit DTMF : Set the DTMF code based on the number of digits selected in the DTMF Mode.
  • Page 105 Unlock by Voice Assistant Unlock by Voice Assistant Albert is a voice assistant from Akuvox. It can help you with intercom calls, door opening, arming modes, and other functions. As for the door access control, you can choose which relay to activate by this voice assistant.
  • Page 106 Day: Select the day(s) when the voice assistant is active. Time Time : Set the specific period for the voice assistance to operate. The voice assistant function on the device is shown below The voice assistant function on the device is shown below Tip: Tip: After being waken up, the voice assistant can perform the following tasks for users:...
  • Page 107 Body Temperature Measurement for Door Access Body Temperature Measurement for Door Access Body Temperature Measurement Configuration Body Temperature Measurement Configuration You can configure the body temperature measurement function on the device web Intercom > Intercom > Body Temperature > Measuring Body Temperature interface in terms of defining the normal Body Temperature >...
  • Page 108 Mode Mode : Enable forehead or wrist temperature measurement, or disable the function. - Disabled: Turn off temperature measurement. - Forehead: Measure forehead temperature with a built-in module(R29C-B only).
  • Page 109 - Wrist: Measure wrist temperature with the additional device(R29C-B excluded). Mask Detection Mask Detection: Detect whether visitors are wearing masks. When enabled, the device reminds those without masks to wear one with the prompt "Please wear a mask." Temperature Unit Temperature Unit: Select between Celsius and Fahrenheit to specify the measurement used to express temperature.
  • Page 110 - SIP/IP Call: Call designated numbers, including local numbers, dial plans, SmartPlus numbers, and group ones. - HTTP: Send a preconfigured command to the door phone to execute the specified actions. Action for Normal Body Temperature Action for Normal Body Temperature : Set the actions that occur when the temperature detected is normal.
  • Page 111 Start Time/End Time Start Time/End Time : Divide the 24 hours into four time segments. Ambient Temperature Ambient Temperature : Ambient temperature affects the sensitivity of fever detecting, with increased sensitivity at higher ambient temperature.
  • Page 112 MJPEG, or Motion JPEG, is a video compression format that uses JPEG images for each video frame. Akuvox devices display live streams on the web interface and capture monitoring screenshots in MJPEG format. Settings related to MJPEG determine video quality and the on/off status of the live stream function.
  • Page 113: Live Stream

    http:// device ip:8080/picture.cgi http://device ip:8080/picture.jpg http://device ip:8080/jpeg.cgi For example, if you want to capture the jpg format image of the door phone with the IP address:192.168.1.104, you can enter “http://192.168.1.104:8080/picture.jpg” on the web browser. Live Stream Live Stream There are two ways to check the real-time video from the device. One is to go to the device web interface and view the video there.
  • Page 114 RTSP Basic Setting RTSP Basic Setting You are required to set up RTSP RTSP function on device web Intercom > RTSP > RTSP Intercom > RTSP > RTSP Basic interface in terms of RTSP Authorization, authentication, and password, etc., before you are Basic able to use the function.
  • Page 115 Parameter Set-up : Parameter Set-up Video Codec: Video Codec: select between two types of codec options: H.264 and Mjpeg according to your need. Video Resolution Video Resolution: select video resolutions among seven options: QCIF, QVGA, CIF, QCIF, QVGA, CIF, VGA, 4CIF, 720P, 1080P VGA, 4CIF, 720P, 1080P .
  • Page 116 R29 series supports two video stream channels for H.264 codec video stream. ONVIF ONVIF You can access the real-time video from the device's camera using the Akuvox indoor monitor or other third-party devices like Network Video Recorder(NVR NVR). Enabling and setting up the ONVIF function on the device will allow its video to be visible on other devices.
  • Page 117 Note: Note: Fill in the specific IP address of the door phone in the URL. Door Phone Camera Exposure Adjustment Door Phone Camera Exposure Adjustment Door phone camera exposure can be turned on the web Intercom > Camera > Camera Intercom >...
  • Page 118 Security Security Tamper Alarm Setting Tamper Alarm Setting The tamper alarm function prevents anyone from removing the devices without permission. It does this by setting off the tamper alarm and making calls to a designated location when the device detects a change in its gravity value from the original one. Tamper Alarm Configuration on the Device Tamper Alarm Configuration on the Device The tamper alarm and gravity sensor can be easily set up on the door phone.
  • Page 119: Lock Security

    You can customize the tamper alarm and adjust sensor settings on the web interface. Navigate to Security > Basic >Tamper Alarm Security > Basic >Tamper Alarm interface. Parameter Set-up : Parameter Set-up Gravity Sensor Threshold Gravity Sensor Threshold : set the threshold for gravity sensory sensitivity. The lower the value is, the higher the sensitivity will be.
  • Page 120 Parameter Set-up : Parameter Set-up Lock Type Lock Type : select Positive Positive for the lock that unlocks when the power is on and select Negative Negative for the lock that unlocks when the power is off. Lock Delay Lock Delay: select door unlock delay time after you are granted door access. The delay time range is from 0-10 seconds.
  • Page 121 Client Certificate Client Certificate This certificate verifies the server to the Akuvox door phone when they want to connect using SSL. The door phone verifies the server's certificate against its client certificate list. To upload and configure client certificates on the same page.
  • Page 122: Motion Detection

    Parameter Set-up : Parameter Set-up Index Index: select the desired value from the drop-down list of Index. If you select Auto Auto value, the uploaded certificate will be displayed in numeric order. If you select value from 1 to 10 1 to 10 , the uploaded certificate will be displayed according to the value that the user selected.
  • Page 123 Parameter Set-up : Parameter Set-up Interval Interval: IR detector receives an event, and delays certain seconds set by interval before triggering motion. When triggering, it will determine whether the time when the IR received the event is within 3 seconds from the time when the trigger was triggered. If the interval is 0 second, it will not trigger motion.
  • Page 124 Parameter Set-up : Parameter Set-up Suspicious Moving Object Detection Suspicious Moving Object Detection: select disable disable to disable the motion detection. Select IR detection to enable the IR sensor IR sensor based motion detection for suspicious moving objects. And select Video detection Video detection to enable video-based motion detection during the monitoring for the suspicious moving object.
  • Page 125 The Width of Detected Area/The Height of Detected Area The Width of Detected Area/The Height of Detected Area : the full size of the detection area is calculated by percentage (100%) from left to right. Pick the horizontal detection range anywhere from 0% to 100%, and pick the vertical detection range anywhere from 0% to 100%.
  • Page 126 SMTP User Name SMTP User Name : enter the SMTP user name, which is usually the same as sender’s email address. SMTP Password SMTP Password : configure the password of the SMTP service, which is same as the sender’s email address. FTP Notification Setting FTP Notification Setting To get notifications through FTP server, you need to set up the FTP settings.
  • Page 127 GDPR Setting General Data Protection Regulation (GDPR) is a regulation in European Union's law on data protection and privacy. The GDPR feature in Akuvox door phone is to encrypts the card data you enter for better security. Navigate to Intercom > Advanced > Encrypted display of the card Intercom >...
  • Page 128: Action Url

    Note: Note: This feature is only applicable to door phones that are connected to the Akuvox SmartPlus. Action URL Action URL You can use the device to send specific HTTP URL commands to the HTTP server for certain actions. These actions will be triggered when the relay status, input status, PIN code, or RF card access changes.
  • Page 129 Event Parameter format Example Make Call $remote Http://server ip/ Callnumber=$remote Hang Up $remote Http://server ip/ Callnumber=$remote Relay Triggered $relay1status Http://server ip/ relaytrigger=$relay1status Relay Closed $relay1status Http://server ip/ relayclose=$relay1status Input Triggered $input1status Http://server ip/ inputtrigger=$input1status Input Closed $input1status Http://server ip/ inputclose=$input1status Valid Code Entered $code Http://server ip/...
  • Page 131: High Security Mode

    High Security Mode High Security Mode High security mode is designed to enhance the security. It employs encryption across various facets, including the communication process, door opening commands, password storage methods, and more. To configure this feature on the web Security > Basic > High Security Mode Security >...
  • Page 132 4. It is not allowed to import/export configuration files in tgz. format between a device with the high security mode and another one without it. For assistance with file transfer, please contact Akuvox technical support.
  • Page 133 Logs Logs Call Logs Call Logs If you want to check on the calls inclusive of the dial-out calls, received calls, and missed calls in a certain period of time, you can check and search the call log on the device web interface and export the call log from the device if needed.
  • Page 134 Navigate to Phone > Door Log Phone > Door Log interface. Parameter Set-up : Parameter Set-up Time Time : select the specific time span of the door logs you want to search, check or export. Name/Code Name/Code : select the Name Name and Code Code options to search the door log by the name or by the PIN code.
  • Page 135 Parameter Set-up Log Level Log Level: select log levels from 1 to 7 levels. You will be instructed by Akuvox technical staff about the specific log level to be entered for debugging purpose. The default log level is 3 3 . The higher the level is, the more complete the log is.
  • Page 136: User Agent

    User agent is used for identification purpose when you are analyzing the SIP data packet. Path: Account > Advanced > User Agent Account > Advanced > User Agent . Parameter Set-up : Parameter Set-up User Agent User Agent : support to enter another specific value, Akuvox is by default.
  • Page 137: Firmware Upgrade

    Firmware Upgrade Firmware Upgrade Akuvox devices can be upgraded on the device web interface. Navigate to Upgrade > Basic Upgrade > Basic interface. Note: Note: Firmware files should be .zip format for upgrade...
  • Page 138: Password Modification

    Password Modification Password Modification Modify Device Setting Password Modify Device Setting Password Project passwords are what need to be entered before you are allowed to enter the set password, which enables you to enter the device Password Password screen for the configuration and adjustment. You can change the project password on the device directly.
  • Page 139 Parameter Set-up : Parameter Set-up Step1 PIN Step1 PIN: enter the four-digit project new password to replace the old one. The initial project password is 9999 9999 . Step2 PIN Step2 PIN: enter the four-digit setting password to replace the old one. The initial setting password is 3888 3888 .
  • Page 140 Parameter Set-up : Parameter Set-up User Name User Name : modify the admin or user password if needed. User User: enable the user account if needed.
  • Page 141 Backup Backup You can import or export encrypted configuration files to your Local PC. Go to Upgrade > Advanced > Others Upgrade > Advanced > Others interface if needed.
  • Page 142 Provisioning Principle Auto-provisioning is a feature used to configure or upgrade devices in batch via third-party servers. DHCP, PNP, TFTP, FTP, and HTTPS are the protocols used by the Akuvox devices to access DHCP, PNP, TFTP, FTP, and HTTPS the URL of the address of the third-party server which stores configuration files and firmware, which will then be used to update the firmware and the corresponding parameters on the device.
  • Page 143 AutoP Schedule AutoP Schedule Akuvox provides you with different Autop methods that enable the device to perform provisioning for itself according to the schedule. To set up the schedule on the device web Upgrade > Advanced > Automatic Autop...
  • Page 144 Parameter Set-up : Parameter Set-up Mode Mode : select Power on Power on, if you want the device to perform Autop every time it boots up. Select Repeatedly Repeatedly, if you want the device to perform autop according to the schedule you set up.
  • Page 145 Note Note The Custom Option type must be a string. The value is the URL of TFTP server. Navigate to Upgrade > Advanced Upgrade > Advanced Interface. Parameter set-up : Parameter set-up Custom Option Custom Option: enter the DHCP code that matched the corresponding URL so that the device will find the configuration file server for the configuration or upgrading.
  • Page 146 automatically use DHCP Option 43. This is done within the software and the user does not need to specify this. To make it work, you need to configure the DHCP server for option 43 with the updated server URL in it. Note: Note: The general configuration file for the in-batch provisioning is with the format...
  • Page 147 FTP: ftp://192.168.0.19/(allows anonymous login) ftp://username:password@192.168.0.19/(requires a user name and password) HTTP: http://192.168.0.19/(use the default port 80) http://192.168.0.19:8080/(use other ports, such as 8080) HTTPS: https://192.168.0.19/(use the default port 443) Akuvox do not provide user specified server. Please prepare TFTP/FTP/HTTP/HTTPS server by yourself.
  • Page 148 Device Integration with Third Party Device Device Integration with Third Party Device Integration via W iegand Integration via W iegand If you want to integrate the door phone with third-party devices via Wiegand, you can configure the Wiegand on the web interface. Path: Intercom > Wiegand > Wiegand Intercom >...
  • Page 149 it from the door phone to a receiver. For facial recognition access, the user card number corresponding to the facial recognition access will be sent out in a binary system. Wiegand Input Data Order Wiegand Input Data Order: set the Wiegand input data sequence between Normal Normal and Reversed Reversed , if you select Reversed then the input card number will be reversed and vice...
  • Page 150 Integration via HTTP API HTTP API is designed to achieve a network-based integration between the third-party device and the Akuvox device. You can configure the HTTP API function on the web Intercom > HTTP API Intercom > HTTP API interface for the integration.
  • Page 151 Lift Control Configuration The door phones can be connected to the Akuvox lift controller for the lift control. Users can summon the lift to go down to the ground floor when they are granted access through various types of access methods on the door phone.
  • Page 152 Lift Control List: select integration mode among seven options: None, OSDP, Dahua, None, OSDP, Dahua, Lift control, KEYKING, ZKT, Akuvox EC32 Lift control, KEYKING, ZKT, Akuvox EC32 . The detail for the options will be provided in the following chart. Integration...
  • Page 153 Parameter Set-up : Parameter Set-up Connect Status Connect Status: indicate OSDP based communication status. OSDP Address OSDP Address : you can obtain the specific OSDP Address from the solution provider. Dummy Card Number Dummy Card Number: enter the card number in order to obtain the authentication by the third party devices such as opening the lift door, closing the door or other forms of door access, etc.
  • Page 154 Akuvox EC32 Lift Controller Akuvox EC32 Lift Controller You are required to configure Akuvox EC32 before you can connect the door phone to the lift controller. You can navigate to Lift Control > Lift Control List Lift Control > Lift Control List.
  • Page 155 Parameter Set-up : Parameter Set-up Server IP Server IP : enter the IP address of the Akuvox EC32 controller server. Port Port: enter the port of Akuvox EC32 controller server. User Name User Name : enter the user name of the lift controller for authentication.
  • Page 156 Parameter Set-up : Parameter Set-up Server IP Server IP : enter the IP address of the ZKTeco controller server. Port Port: enter the port of ZKTeco controller server. Timeout Timeout: enter the lift controller timeout. For example, if you enter 30 seconds, then you have to press the floor buttons on the lift controller in 30 seconds after you, for example, swipe the card, otherwise, the button will become invalid.
  • Page 157 will carry the dynamic QR code information automatically before being sent to the QR code server for verification. For example: http://wxqapi.kerryprops.com.cn:8090/api/vistor/scan? codeKey={QRCode}&deviceId={DeviceID} Device ID Device ID : create your device ID, which will be added to the HTTP commands automatically after you scan the QR code.
  • Page 158 System Reboot&Reset System Reboot&Reset Reboot Reboot Reboot on the Device Reboot on the Device If you want to reboot the system setting of the device, you can operate it directly on the device setting screen or on the device web interface. Go to Reboot Reboot setting screen.
  • Page 159 Navigate to Upgrade > Basic Upgrade > Basic interface. To set up the device restart schedule on the device web Upgrade > Advanced > Reboot Upgrade > Advanced > Reboot Schedule interface. Schedule Parameter Set-up : Parameter Set-up Mode Mode : disable disable or enable enable the mode to active or inactive reboot.
  • Page 160 If you want to reset the device system to the factory setting, you can operate it directly on the device Restore screen. Restore Reset on the Device Web Interface Reset on the Device Web Interface Device system can also be reset on device web Upgrade > Basic Upgrade >...
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